Data Engineer

Job Description:

We are looking for a dedicated and enthusiastic Customer Support Executive / Customer Service Representative to join our team. The ideal candidate should be passionate about customer service, possess strong communication skills, and have a keen eye for detail. Whether you're a seasoned professional or a fresh graduate eager to jumpstart your career, we welcome you to apply!

Key Responsibilities:

📞 Customer Support:

👉🏻 Provide exceptional customer service through email, WhatsApp, calls, and chatbots.

👉🏻 Address and resolve customer inquiries and complaints regarding products and dispatch.

👉🏻 Assist customers with product information, order status, and other related queries.

📲 Communication:

👉🏻 Maintain positive and professional behavior with customers at all times.

👉🏻 Respond promptly to customer queries and ensure all interactions are recorded accurately.

👉🏻 Use multiple communication channels (Mail/WhatsApp/Call/Bot) to manage customer interactions.

😇 Issue Resolution:

👉🏻 Identify and resolve customer issues efficiently.

👉🏻 Escalate complex issues to the appropriate departments when necessary.

👉🏻 Follow up with customers to ensure their concerns are resolved satisfactorily.

🛒 Order Management:

👉🏻 Assist customers with order placements, modifications, and cancellations.

👉🏻 Coordinate with the dispatch team to track orders and provide updates to customers.

👉🏻 Handle product returns, exchanges, and refunds as per company policies.

✍🏻 Product Knowledge:

👉🏻 Maintain in-depth knowledge of Right Human Nutrition’s products and services.

👉🏻 Provide accurate information to customers about product features, benefits, and usage.

Requirements:

🖥 Technical Skills:

👉🏻 Familiarity with customer service tools and software.

👉🏻 Basic knowledge of CRM systems.

👉🏻 Proficiency in using communication tools like email, WhatsApp, and call systems.

👩‍💼Experience:

👉🏻 Minimum of 1-2 years of experience in customer service or support roles (preferred).

👉🏻 Experience in handling customer queries through multiple channels (Mail/WhatsApp/Call/Bot).

👨‍💼Personal Attributes:

👉🏻 Strong problem-solving skills.

👉🏻 Ability to work independently and as part of a team.

👉🏻 High level of integrity and professionalism.

👉🏻 Patience and empathy in dealing with customer concerns.

How to Apply:

Please fill this form to apply for the job: https://forms.gle/4twmj2jd1iVuyoTc8 

We look forward to welcoming a new member to our dynamic team!

About Company:

http://www.keka.com/" target="_blank">Keka is one of the fastest growing SaaS products in India and has quickly grown to a leader position in its segment in shortest time. With happy customers who refer Keka to others, Keka is on its way to becoming the market category leader in India. We are on a mission to provide best employee experience for companies across the globe and we are looking for awesome folks to join our team.

The Business Development role is more than a sales job at Keka. As an early member of the team you will be able to influence and shape the entire sales development process.

You'll be responsible for prospecting, nurturing, solving problems for customers, and closing deals. As a true business consultant, you'll have to learn about the HR and Payroll domain, our product, contrast with competition and provide the most apt solutions to customers.

You’ll be accelerating the sales cycle, so were looking for a strong communicator who demonstrates a natural instinct for exceeding goals, resourcefulness, and a thirst for excellence.

Job Description:

As a member of business development team,

·        Your primary responsibility is to ensure the regions sales target is met consistently.

·        You need to deal with startups, SMEs and large enterprises and help them with the right solution.

·        You need to have right attitude and should be a constant hustler.

·        You need to make the region a profit center for the organization.

·        You will be solely responsible for all the business development activities including identifying potential partners, attending industry events and building a network.

·        You need to constantly do competitor analysis, so we position ourselves better in the market.

·        You need to collaborate tightly with senior management & cross functional departments like product team, customer success team to serve customers better.

·        With the help of customer success team, you must ensure that existing clients are retained hence reducing the attrition.

Php and framework full stack developer

Knowledge of Nodejs and python an added advantage

Understands ci cd and webapp deployment

Aws development and deployment understanding

Javascript understanding

Java Developers (4-5 positions)

What qualities are we looking for?

• 3 – 8 years of experience in building web applications
• Excellent command over Data Structures & Algorithms
• Exceptional coding skills in an Object-Oriented programming language (Java)
• Strong problem solving and analytical skills

Technical Requirements:

• Working experience on JAVA, Spring Boot. (building web services)
• Working experience in building microservices and distributed systems.
• Working experience on using messaging queues RabbitMQ/Kafka is a plus.
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery,  Angular 5+)
• Excellent knowledge and programming skills in data structures, algorithms.
• Familiarity with databases (e.g. MySQL, MongoDB)
• Proficiency with Git

Provides technical expertise and guidance in the identification, preservation, collection and analysis of digital evidence in various digital formats from computers, servers, mobile devices, and other electronic or online storage media.

Presents recommendations and findings to internal and external customers including Legal, Compliance, HR, Outside Counsel, and Law Enforcement.

Develops and maintains processes, procedures, and methodologies for collecting and analyzing digital evidence.

Maintains strong working relationships with other corporate investigation team members, subject matter experts, 3rd party vendors, and outside law firms.