Data Analyst & Operations Product Manager

Experience Level: Intern

Job Description:

As a Customer Support Intern, you will be responsible for supporting users, addressing their queries, and contributing to the overall customer satisfaction. This is a hands-on opportunity to learn and grow in a fast-paced environment, focusing on developing your skills in customer service and support strategies.

Key Responsibilities:

Issue Resolution:

• Assist in responding to customer queries and concerns via email, chat, or phone.
• Escalate complex issues to senior team members and follow up until resolved.
• Document customer issues and solutions for reference.

Customer Assistance:

• Guide users on how to navigate the platform and resolve common issues.
• Provide proactive assistance to improve user experience.

Process Improvement Support:

• Assist in identifying common issues and suggest solutions to enhance support processes.
• Collect feedback from customers and share it with relevant teams.

Team Collaboration:

• Work closely with the customer support team to learn best practices and improve response quality.
• Coordinate with other departments to resolve cross-functional customer issues.

Qualifications:

• Pursuing or recently completed a Bachelor's degree in any field (preferred).
• Excellent communication skills (written and verbal).
• A positive attitude with a customer-first approach.
• Basic understanding of social media platforms and online communities is a plus.
• Strong problem-solving skills and the ability to work collaboratively.
• Willingness to learn and adapt to a dynamic work environment.

Perks of the Internship:

• Hands-on experience in customer service in the social media industry.
• Opportunity to work in a collaborative and innovative work environment.
• Certificate of Internship upon completion.
• Mentorship from experienced professionals.
• Opportunity for a full-time role based on performance.

How to Apply:

If you're eager to kickstart your career in customer support, submit your resume and a brief cover letter to mail I'd outlining your interest and how you can contribute to our team.

We look forward to welcoming a motivated and enthusiastic intern to our team!

Thanks & Regards,

Yamini Patel

HR Manager

Required Skills 

1) Good experience in React/Angular

2) Hand on Node.JS./Express JS 

3) Database : MYSQL/MongoDB 

4) Experience in Java Script, Typescript. 

5)Good experience in HTML5, CSS3, JavaScript, Jquery 

6) Experience working in an Agile environment. 

7) Good communication skills.

• Proficient in client & server-side JavaScript, HTML5, CSS3 and webpack
• Competent in building single page web applications using Node.js and React Js
• Redux for state management
• Universal rendering (Client-side rendering and Server-side rendering)
• Experience with cross-browser, cross-platform, and design constraints on the web
• Experience in developing automated unit and functional tests
• Experience in an agile development process
• Solid knowledge of algorithms and design patterns
• Have a passion for quality and writing clean, readable code that scales and performs well
• Good interpersonal communication skills
• 1+ years of software design and web application development
  
  

  Culture

  - Fast-paced, intellectually stimulating, steep learning, and growth

  - Close-knit, hardworking, supportive colleagues

  - Challenging work

  - Flat organization with no hierarchy

  - If you like problem solving, and love latest technology, there are very few better places

  
  
  

  How we are different 
   -We are young and dynamic team who are obsessed with solving business problem at scale -We are a technology agnostic company who focus more on finding the optimal solution to business problem rather than technology
  
   Why to join us
   -We provide huge learning curve. Spending 1.5-2 years with us will put you 3 years ahead in the career
  -We work only on cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, ELM
  -There are two technology Co-founder in the company who are pretty much hands-on and have earlier bult the Consumer application which is downloaded millions of time and are in leadership position in copanies like Samsung, Purplle, Loylty Rewardz
  -Get mentored by the best in the industry
  -Flexible working hours
  -Perks best in the industry

• Minimum 2 years of experience as a UI/UX Designer.
• A solid understanding of the crypto landscape and web3 technology.
• Strong leadership skills and ability to collaborate with other teams.
• Professionalism and ability to deliver exceptional work within tight deadlines.
• Proficiency in composition, color theory, imagery, typography, and design principles for web and mobile platforms.
• Advanced skills in tools like FIGMA, Adobe Photoshop, Figjam, and JIRA.
• Leading customers throughout projects and drove innovative ideas for user experience, particularly for web3 crypto markets.

Notice period : immediate to 30 Days

• Server Monitoring
• Deployments
• Collecting information about the reported issues
• Ensuring whether all the information has been logged in the ticketing system or not
• Must be able to follow and execute instructions specified in user guides, emails to run, monitor and trouble shoot
• Must be able and willing to document activities, procedures
• Must have trouble shooting skills and have knowledge on Antivirus, Firewall, Gateway
• Should be ready to work for extended shifts, if
• Good customer management skills bundled with good communication skills
• Databases: concepts and ability to use DB tools such as psql,
• Good Understanding of Oracle, weblogic, Linux/ Unix Terminology and able to execute commands
• Internet Technologies : Tomcat/ apache concepts, basic html, etc
• Able to use MS- Excel, Power Point

Role and Responsibilities

A Quantitative Strategist/Quantitative Trader profile at QuantX requires rigorous quantitative aptitude and go-get attitude.

• Deployment of quantitative models in Indian Equity and Derivatives markets to generate returns.
• Management of Quantitative Trading Programs.
• Data Analysis

Requirements

Education (Candidate should satisfy one of the following)

• B.Sc./M.Sc. Mathematics or B.Sc./M.Sc. Statistics from a reputed college with good grades
• Tech with good grades and strong quantitative aptitude
• CFA/FRM Level 1 cleared
• Any other degree with Financial Derivatives as a subject and through knowledge of Derivative Greeks (Portfolio Level, Risk Management, Hedging)  

Skills

• Exceptional Quantitative Aptitude
• Psychological composure and Logical/Objective decision making
• Comfortable working on computer programs

Preferences

Following skill sets are not required but candidate will get preference if he/she possesses any of the following:

• Working knowledge of python for historical data analysis or working on real-time analytics getting feed from a web API (Data structures, numpy, scikit-learn, tensor flow)
• MATLAB/R for Time series analysis
• Knowledge of AFL ( Amibroker Formula Language)

Advantages

• Steep learning curve
• Extensive training on mathematics of derivatives market
• Dynamic work environment(Everyday is different in its own way)
• Very small team and merit based growth
• Best in class Quarterly bonuses and revenue share post training period(where bonus can surpass the base salary)

Pay Structure

• Extensive training period(probation period) of 2 months(Stipend Paid during training period INR 10,000)
• Pay Structure post the training period:

Junior Trader:

Base Salary I + 5% of Revenue share

       Senior Trader:

(Base Salary I + 27% hike) + 10% of Revenue Share

Working Hours

We neither believe in staying unnecessary in office if there's nothing productive to be done nor do we believe in long unproductive lunch breaks

• Standard Market Hours
• Training Pre and Post market hours
• Our doors are open till the time you are working

Selection Process

• Quantitative Aptitude Test 
• Psychometric Test
• Personal Interview
• Super Day (Hands on work on high paced advance programs)