Cybersecurity Research Intern

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Job Description

Job Title: Java Developer

Experience: 9 to 12 Years

Job Summary:

We are looking for a skilled Java Developer with strong experience in Java, Spring Boot, and Microservices to join our dynamic team in Chennai. The ideal candidate will be responsible for designing, developing, and maintaining high-quality software applications that meet business needs.

Key Responsibilities:

Develop and maintain Java-based applications using Spring Boot framework.

Design and implement microservices architecture for scalable and resilient solutions.

Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.

Write clean, efficient, and well-documented code following best practices.

Participate in code reviews, testing, and troubleshooting to ensure high performance and quality.

Optimize applications for maximum speed and scalability.

Stay updated with emerging technologies and apply them to improve existing systems.

Assist in deployment and monitoring of applications in production environments.

Mandatory Skills:

Strong expertise in Java programming language.

Hands-on experience with Spring Boot framework.

Proficient in designing and implementing Microservices architecture.

Experience with RESTful APIs and web services.

Familiarity with databases (SQL/NoSQL) and ORM tools like Hibernate.

Understanding of CI/CD pipelines and containerization (Docker/Kubernetes) is a plus.

Qualifications:

Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).

5 to 11 years of relevant work experience in Java development.

Additional Skills (Optional):

Experience with cloud platforms such as AWS, Azure, or Google Cloud.

Knowledge of Agile methodologies and tools like Jira.

Good communication and teamwork skills.

Skills: Java, Spring boot, Implementation, Healthcare

Must-Haves

Java + Spring boot + Microservices

NP: Immediate – 30 Days

Proven experience as an Angular Developer.

Proficient in Angular and its core principles.

Strong knowledge of HTML, CSS, and JavaScript.

Experience with responsive UI design and development.

Familiarity with Angular Material, Bootstrap, and PrimeNG.

Ability to create reusable components and front-end libraries.

Understanding of RESTful APIs and web services.

Experience with version control systems such as Git.

Strong problem-solving skills and attention to detail.

Excellent communication and teamwork skills.

Roles and Responsibilities:-

1. Developing, generating, and growing new digital marketing business

2. Creating innovative online marketing sales plans

3. Exhibiting expertise in digital marketing solutions

4. Selling services like SEO, SEM, PPC, social media, online reputation management, etc. (for the

US and Canada locations)

5. Maintaining accurate and up-to-date pipeline and forecasts

Desired Candidate Profile:-

1. The position demands an entrepreneurial-minded individual with high energy and a strong motivation to sell (we like increasing numbers)

2. A strong candidate will have excellent sales and closing skills

3. Strong organizational skills and ability to handle multiple tasks and priorities

4. Demonstrated time management skills

5. Knowledge of digital marketing/SEO services will be a plus

6. Excellent communication skills

Working Days: Monday to Friday

Shift: Night Shift(7:00PM to 4:00AM)

Location - Delhi NCR

Job Responsibilities:

● Responsible for leading the entire city.

● Manage the P&L and handle both revenue & profit targets

● Create a network of real estate corporate clients and channel partners

● Build ties and close deals with developers and channel partners in your region

● Ensure service delivery standards are being met

● Initiate creative local marketing strategies and partner growth campaigns

● Manage deployment and quality of channel partners

● Handle local banking relationships to ensure great service to the customer

● Drive PR in your region & our presence at local events

● Manage local regulatory concerns and local operation end-to-end

● Communicate and close gaps in coordination with Product and Central teams

● Help scale our other cities through developing and sharing best practices

Job Requirements:

● Highly analytical and customer-focused individual. Preferably from real estate background

● Min. 5+ years of operations management, consulting, investment banking or marketing

● Data-driven decision mentality and sound business judgement through strong analytical thinking

● Creative solutions driven mindset, with a get things done attitude

● Relevant experience in consumer service marketing is helpful

● Stellar networking skills and the ability to make smart partnerships happen.

Primary Customer Facing Responsibilities:

• Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
• Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
• Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing system.
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the appropriate internal team.
• Suggest improvements to processes and knowledge resources.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk, software product support, and customer service.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficient with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• Requires approximately 9 hours of work per weekday.
• Compensation is competitive and billed hourly.
• Opportunity for long-term growth and additional responsibilities within the organization.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Application and Selection Process:

Initial Application:

• Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.

Written Assessment:

• Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.

Virtual Interview:

• Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.

Onboarding and Training:

• Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.

About Inevolution

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.

We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Company Web : https://inevolution.in/

• Generate new revenue, identify and close new opportunities, aggressively prospect for new accounts and follow up leads.

• Identify potential clients in the target market and complete appropriate research on the prospective client’s business and equipment needs
• Generate lead by cold/Hot calls, Emails, social media and client visits
• Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans. 
• Constantly gather and report insights on competitive activity, market shift, opportunities and threats.
• Create new Revenue generation ideas and techniques.
• Build strategy to explore new areas to expand Background Check and verification services
• Should be responsible for complete sales cycle from initiation to closure.