Customer support executive

Location: Bangalore, India

Experience: 3 Years

Company: Tradelab Technologies

About Tradelab Technologies:

Tradelab Technologies is a leading fintech solutions provider building high-performance trading platforms, brokerage infrastructure, and financial technology products. Our systems handle real-time market data, order management, and analytics for clients across the trading ecosystem.

Role Overview:

We are looking for a skilled DevOps Engineer to manage, optimize, and scale our trading infrastructure. The ideal candidate should have strong experience with CI/CD pipelines, cloud infrastructure, containerization, and system automation, with an emphasis on reliability and performance in production environments.

Key Responsibilities:

• Design, implement, and maintain CI/CD pipelines for automated deployment and monitoring.
• Manage and scale cloud infrastructure (AWS, GCP, or Azure) for high-availability trading systems.
• Work closely with development and QA teams to ensure smooth integration and release processes.
• Automate provisioning, configuration, and monitoring using tools like Ansible, Terraform, or similar.
• Implement logging, alerting, and monitoring systems for proactive issue detection.
• Ensure system reliability, security, and performance in production environments.
• Manage version control and containerized environments (Git, Docker, Kubernetes).
• Troubleshoot infrastructure issues and optimize deployment performance.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or equivalent.
• Minimum 3 years of experience in DevOps, SRE, or Infrastructure Engineering roles.
• Strong hands-on experience with AWS / GCP / Azure.
• Proficiency in CI/CD tools like Jenkins, GitLab CI, or GitHub Actions.
• Expertise in Docker, Kubernetes, and container orchestration.
• Experience with infrastructure-as-code tools like Terraform, Ansible, or CloudFormation.
• Proficient with Linux administration, shell scripting, and Python or Go for automation.
• Knowledge of monitoring tools like Prometheus, Grafana, ELK Stack, or Datadog.
• Familiarity with networking, security, and load balancing concepts.

Nice-to-Have Skills:

• Experience working with trading or low-latency systems.
• Knowledge of message queues (Kafka, RabbitMQ).
• Exposure to microservices architecture and API management.
• Experience with incident management and disaster recovery planning.

Why Join Tradelab Technologies:

• Be part of a fast-paced fintech environment working on scalable trading infrastructure.
• Collaborate with talented teams solving real-world financial technology challenges.
• Competitive pay, flexible work culture, and opportunities for growth.

Timings: 2:00 pm to 10:00 pm 

Location: Work from Office, Lucknow

Working Days - 5 Days 

 Required Skills:

- HTML email creation & designing using Zoho Campaign

- Webinar: Run webinars using Zoho webinar and/or a similar platform     

- Content creation: Ability to write blogs, scripts for videos, create infographics.    

- Basic video editing skills  

 Responsibilities:

WEB PAGES:

Design and create webpages using Wix to enhance the company's online presence and user experience.

GRAPHIC DESIGNING:

● Generate engaging and visually appealing creatives for special occasions such as birthdays, holidays, and festivals using Canva.            

● Design marketing materials and creatives for the company using Canva designs to maintain brand consistency and enhance brand awareness. 

HTML EMAILS USING ZOHO CAMPAIGN:

1. Compile and curate 2 newsletters monthly.

2. Create Sales HTML emails monthly.

3. Coordinate with various departments to gather relevant information and updates for inclusion in the newsletter.

4. Manage the distribution and delivery of the monthly newsletter

• Responsible for identifying business requirements, requirements management, functional design, system analysis, GAP analysis, end-user training, Preparing BRD, prototyping, process design (including scenario design, flow mapping), testing, defining support procedures, and leading workstreams implementations and supporting end-to-end Odoo ERP implementations.
• Provide Functional Consulting & Business analysis by gaining industry knowledge of various business domains such as Online Retail, Manufacturing, Wholesale, Distribution, Automobile etc, with industry best practices.
• Evaluate customer’s business requirements, needs and objectives and convert the same to company processes, solutions, and modules being implemented.
• Interact with the key end-users and business owners to map applications to standard business processes and conduct a gap analysis.
• Translate business requirements to our technical team members and translate technology solutions from our technical team to the customers.
• Prepare a business requirement document (BRD) for our customer’s business needs.
• Prepare a detailed scope of work (SOW) resulting from personalization sessions to our customers in the pre-sales phase to provide proposed solutions for the customer’s business requirements.
• Manage the full life cycle of Odoo ERP Implementation and Testing phases. Analyze and report any malfunctions found in our customized solutions or standard Odoo ERP features and functionalities to the technical team. (for example, by testing different business cases or impersonating users)
• Develop solution design from what is available in Odoo as a standard feature(s) and lead the customer throughout the implementation and support phases.
• Manage all aspects of the configuration process for the customer from configuration through to acceptance and sign-off.
• Conduct business process mapping and requirements gathering sessions (workshops) with new customers to determine configuration requirements both on-site and remote.
• Ensure proper training is given to the end-users and that the new system is usable, performing appropriately and the business flow is complete and correct.
• Collaborate with other IT professionals (Technical Developers & Business Analysts) to define and implement solutions related to ERP.
• Responding to customer tickets/queries (about our products, services, solutions, ongoing ERP projects & maintenance contracts) in a timely and accurate way, via phone, email, virtual meeting or chat.
• Possessing excellent business application knowledge to enhance customer support.
• Update our internal ERP system with information about technical issues reported by the customer and useful discussions with customers.

-Marketers are responsible for planning, creating, and executing marketing campaigns to expand their company’s reach and potential customer pipeline.

- A marketing job description should include the necessary qualifications, responsibilities, and skills required for success in the role.

• Looking to grow your marketing team? As you embark on the hiring process, don’t neglect the importance of providing clear, well-written job descriptions for your team’s open roles.

•  Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
•  Developing quotes and proposals for clients.
• Developing goals for the development team and business growth and ensuring they are met.

Requirements:

• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Bachelor’s degree in business, marketing or a related field.
• Experience in sales, marketing or related field.
• Strong communication skills and IT fluency.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

 Roles and Responsibilities

1. Outbound Calling and Product Pitching: Engage with potential customers and present our amazing products in a compelling manner.

2. Revenue Generation: Showcase your sales prowess to boost the company's revenue and contribute to our success story.

3. Achieve Targets: Set your sights high and strive to exceed targets, unlocking exciting incentives along the way.

4. No Cold Calling: We believe in consultative selling, ensuring you have meaningful conversations with interested prospects.

5. Consultative Selling: Understand the needs of our customers and provide tailored solutions, making a real difference in their lives.

🎁 Perks and Benefits 🎁

1. Weekly Incentives: Enjoy attractive weekly incentives, rewarding your hard work and dedication.

2. Fast Track Growth: We nurture talent and provide ample opportunities for fast-track career growth.

3. 24*7 Pantry: Fuel your creativity and enthusiasm with our well-stocked pantry, available round the clock.

4. Free Dinner and Breakfast: Indulge in delectable meals on us - because well-fed minds create the best ideas!

5. Shuttle Service: Say goodbye to commuting hassles with our convenient shuttle service.

📝 Requirements 📝

1. Excellent Communication: Your ability to articulate ideas effectively will set you apart.

2. Laptop and Stable Internet: Equip yourself with the tools for success.

3. Good Convincing Skills: Persuade customers with your charming and convincing demeanor.

4. Excellent English Speaking: Fluent English will be your superpower in this role.

• Designing and developing interactively Adapting / Responsive web applications using best practices on ReactJs and the latest front-end technologies.

• Writing tested, idiomatic, and documented JavaScript, HTML and CSS, LESS / SASS.

• Cooperating with the back-end developer in the process of building the RESTful APIs.

• Participate in complex technical and design decisions for ReactJs projects.

• Ensuring high performance of applications (on mobile and desktop) and providing support.

• Work closely with design teams, development teams and testing teams.

• Coordinate team deliverables assuring Quality and Completeness.

• Unit Testing.

Technical Skills:

• Highly Skilled with proven experience in React 16+ and its State Management tools like Redux, styling framework like Material UI.

• Proficient in CSS, LESS / SASS, Semantic HTML, and writing cross-browser compatible code.

• Extensive experience using JavaScript/ Typescript, HTML5, CSS/CSS3, LESS/SASS, Bootstrap, AJAX, JSON, Gulp, Grunt etc.

• Good Knowledge in Rest APIs/ GraphQL.

• Experience in tools such as GIT / SourceTree / Bit Bucket, JIRA, Confluence, etc.

• Should have understanding of the agile methodology

• User should have basic knowledge on tools like Figma / Adobe XD and photoshop etc.

Nice to have:

• Nice to have knowledge in Angular, NextJs.

• Nice to have knowledge in Progressive Web Application (PWA), Service Worker and Web Worker, etc.

• Best practices for Website Accessibility (WCAG)

Personal Traits:

• Strong Verbal and Written communication skills, such as meeting facilitation, presentation and documentation

• Work day-to-day with development team, QA testing team, providing expert support to each as needed and appropriate.

• Lead and Coordination experience with critical thinker and good problem-solver.

Education Qualification

• UG: B. Tech / B.E. – Computers OR PG: MCA / M. Tech

BE / B-Tech degree and 2+ years of work experience, or ME / MS degree and 2+  years of work experience, in Computer Science.

• Strong programming skills in Python/Django
• Experience with Angular, JavaScript frameworks/libraries
• Hands on experience with MySQL, PostGreSQL or other RDBMS
• Experience with Web application security and Secure coding practices
• Strong Analytical thinking and problem solving ability
• Familiarity with software collaboration tools – GIT
• Ability to work with a distributed and diverse team of researchers and developers.
• Excellent English language communication skills, both written and verbal.
• High level of innovation and motivation

• Responsible for producing documents as per client instructions on MS Office / Creative platform
• Excellent PowerPoint skills including animation / transition effects
• Interact with clients to clarify doubts and provide suggestions on layouts, designs
• To be involved in all training program organized by Williams Lea part of orientation, induction and performance
• Works closely with Document Production Lead / Quality Assurance Specialist on a daily basis