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Student Retention Associate
About us:
Shankar Mahadevan Academy (CloodOn Musica Pvt Ltd) was founded under the guidance and leadership of the award-winning composer and singer Shankar Mahadevan. Shankar Mahadevan Academy launched the first ever online music Academy in March 2011. In the last 11 years, SMA has built a presence with students from over 80 countries with nearly 35,000 students across online, schools and corporates and affiliate centres.
The Academy operates its online classes through the week from 4am IST to 11pm IST. The Academy has launched several courses such as Hindi Movie Songs, Devotional Songs, Music for Children, Voice Gym, Instruments, Playback Singing and several others apart from the flagship Carnatic and Hindustani Classical Music courses.
Website: www.ShankarMahadevanAcademy.com
Requirements:
- Graduate in any field
- Work experience of minimum 2 years
- Should have excellent communication skills (data and calls)
- Ability to multitask, prioritise, and manage time effectively
- Ability to deliver under pressure and meet daily targets
- Quality conscious and customer centric
- Working 6 days a week and rotational shifts (does not include night shifts)
- Go getter with the hunger to succeed
Goals:
- Effectively articulate the offerings of Shankar Mahadevan Academy and help students to re-enroll for the next level of their course
- Provide appropriate solutions and alternatives. Follow up to ensure resolution
- Take the extra mile to engage customers and enhance customer delight
- Process re enrolment tickets within TAT and adhere to quality metrics
- Provide accurate, valid and complete information over Calls, Emails, Chats etc.
- Coordinate internally to resolve customer queries
- Handle escalations, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Enhance customer delight by first time resolution of queries
- Make the workplace fun and engaging
Our client is a producer of superior quality products. Our client is the largest single-location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product-specific certifications.
- S/he will act as an interface between various specialist departments. These include agencies for design, sales & marketing, logistics etc
- Updating the administration of payments, returns, analyse sales statistics, optimize product range and targeted advertising.
What you need to have:
- A bachelor’s degree in marketing
- An emphasis on social media and technology platforms is an ideal preparation to become an e-commerce manager.
- MBA / PGDM will be an advantage
Our client is an IoT-enabled startup that helps businesses optimize and digitize their logistics operations. It is effectively streamlining a highly unorganized logistics space with a blend of cost-effective hardware and intelligent software and analytics.
Some of India’s renowned brands like Myntra, Flipkart, Philips, Xiaomi and others have used this innovative SaaS platform to successfully eliminate uncertainties in their supply chain.
Founded by a team of IIT Kharagpur dropouts, this Bengaluru-based location intelligence company has raised funding from angel investors of IP Ventures. It has over 100 customers and has already tracked lakhs of trips.
This platform is disrupting the supply chain & logistics operations of businesses which is heavily reliant on manual methods.
As a Enterprise Sales Manager, you will be responsible for handling end-to-end medium to large ticket size sales.
What you will do:
- Identifying and categorizing different companies/sectors according to their supply chain operations
- Identifying the correct decision makers in the companies and setting up the meeting to understand their supply chain and how our products can help them
- End-to-end solution designing for the clients based on your discussions
- Coordinating with the operations team to arrange pilots/demos for the clients
- Negotiating with the required stakeholders and closing the deal
- Maintaining the relationship with the client
- Delivering growth targets across geographies, customer segments, and products
Desired Candidate Profile
What you need to have:- 2+ years of experience in B2B Sales
- Experience in Logistics is preferred
- A structured sales process for winning complex enterprise deals
- Excellent communication skills
- An attitude to get things done and willingness to work in a high-growth start-up environment
- Excellent Relationship Management skills
- Bachelor's degree or equivalent practical experience.
- 1-2 years of experience working in sales, marketing, and/or consulting.
- Experience leading sales organizations and delivering business performance.
- People management experience.
- Lead, grow, and coach a team of business development consultants with great sales leadership and culture of performance. Provide leadership, inspiration, mentorship, and career development to members of your team.
- Work closely with the team to uncover and identify growth opportunities via understanding clients’ business models and objectives. Coach team to serve as trusted advisors to deliver best solutions, solving clients’ business challenges and cultivating relationships with clients’ executives through in-person and phone based meetings and other communication channels.
- Lead strategic planning and projects to identify key growth opportunities in the Indian market, including quantitative analysis, industry research, and defining go-to-market plans.
- Drive exceptional collaboration across internal partner teams and leadership critical to your team’s success, building alignment and maximizing joint impact of teams toward common goals of great customer experience and sustainable business growth.
Who we are?
Searce is a Cloud, Automation & Analytics led business transformation company focussed on helping futurify businesses. We help our clients become successful by helping reimagine ‘what's next’ and then enabling them to realize that ‘now’. We processify, saasify, innovify & futurify businesses by leveraging Cloud | Analytics | Automation | BPM.
What we believe?
- Best practices are overrated
- Implementing best practices can only make one ‘average’.
- Honesty and Transparency
- We believe in naked truth. We do what we tell and tell what we do.
- Client Partnership
- Client - Vendor relationship: No. We partner with clients instead.
- And our sales team comprises of 100% of our clients.
How we work?
It’s all about being Happier first. And rest follows. Searce work culture is defined by HAPPIER.
- Humble: Happy people don’t carry ego around. We listen to understand; not to respond.
- Adaptable: We are comfortable with uncertainty. And we accept changes well. As that’s what life's about.
- Positive: We are super positive about work & life in general. We love to forget and forgive. We don’t hold grudges. We don’t have time or adequate space for it.
- Passionate: We are as passionate about the great vada-pao vendor across the street as about Tesla’s new model and so on. Passion is what drives us to work and makes us deliver the quality we deliver.
- Innovative: Innovate or Die. We love to challenge the status quo.
- Experimental: We encourage curiosity & making mistakes.
- Responsible: Driven. Self motivated. Self governing teams. We own it.
So, what are we 'searcing' for ?
- We’re looking for enthusiastic sales folks who are passionate about finding futuristic and meaningful technology solutions for customers’ needs.
- To be a successful candidate, some technical aptitude is crucial. Experience with programming, software development or IT sales would be valuable, as would familiarity with the public cloud market.
- You are a person that people like to be around. You are not a CAVE (Constantly Against Virtually Everything) personality.
- “Can-Do” uber-positive attitude, coupled with a very strong client service orientation and a great communicator, at all management levels.
Are you the one? Quick self-discovery test:
- Love for cloud: When was the last time your dinner entailed an act on “How would ‘Jerry Seinfeld’ pitch Cloud platform & products to this prospect” and your friend did the ‘Sheldon’ version of the same thing.
- Passion for sales: When was the last time you went at a remote gas station while on vacation, and ended up helping the gas station owner saasify his 7 gas stations across other geographies.
- Compassion for customers: You listen more than you speak. When you do speak, people feel the need to listen.
- Humor for life: When was the last time you told a concerned CEO, ‘If Elon Musk can attempt to take the humanity to Mars, why can’t we take your business to run on cloud?’
If something similar to the above did happen but it was more than 12 months ago, you are a dinosaur for our needs. We seek techie humorists, people who can connect with people, and if you also understand AWS Cloud, it’s a super plus. But if you don’t, you better be ‘Jerry Seinfeld’ and if you are, please continue reading further….
Your bucket of undertakings
- Lead execution of overall go-to-market strategy involving business growth accountability, customers and partner engagement, marketing and demand generation plans.
- As an integral team member in this rapidly growing business, you will help shape the future of how technology is used in the workplace.
- You will help prospective customers and partners to understand the power of Cloud, consulting on how it will help them achieve their business goals, explaining technical features, and problem-solving key technical issues.
- Handle key strategic accounts in a variety of industries throughout India. Working closely with customers, you’ll share with them the advantages of using virtual machines like Compute Engine, enchant them with the scalability of platform-as-a-service offerings like AWS Lambda.
- Reach (or exceed!) company’s monthly and annual revenue targets.
- Pass on client feedback as inputs for refining our products, solutions and go-to-market strategy.
- Be part of a client-focused organization with an unapologetic drive to ensure our clients become raving fans.
- Thoroughly understand the client's industry, their organization, competitors in the market, and business issues.
- Your relationships with customers are crucial in helping Searce futurify businesses and bringing our product portfolio into companies both big and small around the world.
Accomplishment Set
- Passionate, persuasive, articulate Cloud professional capable of quickly establishing interest and credibility
- Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers and teams.
- Strong service attitude and a commitment to quality.
- A good understanding of design and the importance of a great user experience.
- Highly organised and efficient.
- Confident working with others to inspire a high-quality standard
Education, Experience, etc.
- Is Education over-rated? Yes. We believe so.
- However there is no way to locate you otherwise. So we might look for graduate degree in engineering with sales mindset or you started your business at 12 and sold it post high school. And the latter is better. We will find you faster if you specify the latter in some manner. :)
- 3-8 years of Experience in sales-related roles. Preferably in front line sales role selling technology - specifically software, SaaS, Analytics, BPM or IT products or services.
- Comfortable working in a all-hands start-up environment - owning a project, wearing many hats to get the job done, attention to detail and strong follow-through..
- Strong work ethic, a track record of high productivity and sales achievement
Inside Sales Specialist -Outbound Sales
About Simplilearn:
Simplilearn.com is the world’s largest professional certifications company and an Onalytica Top 20 influential brand. With a library of 400+ courses, we've helped 1 million+ professionals advance their careers, delivering $5 billion in pay raises. Simplilearn has over 750 employees worldwide and our customers include Fortune 1000 companies, top universities, leading agencies and hundreds of thousands of working professionals. We are growing over 200% year on year and having fun doing it.
Who are we looking for?
This role would be part of the B2C sales function for our India / International Business Groups. He/she would drive the new customer acquisition, customer relationship management, Operations & reporting.
What should you do?
• New Customer Acquisition
• Conversion of leads received through various marketing channels • Preparing short-term and long-term sales plan towards reaching the assigned goals • Consistently achieve revenue targets in line withteam/organizational objectives • Proactively identifying cross-selling/up-selling opportunities with the existing customers • Identifying references through the existing customer base to increase the sales pipeline
• Customer Relationship Management
• Understand the customer requirement and pass on the insights towards the product portfolio improvement based on the customer interaction / feedback • Key Account Management • New account development
• Operations and Reporting
• Managing pre-sales to post-sales support activities for the assigned products/geographies and ensuring the highest customer satisfaction
Field Sales Representative - AWS
at Searce Inc
Field Sales Representative - AWS Sales Singapore/SEA
Who we are?
Searce is a niche’ Cloud Consulting business with futuristic tech DNA. We do new-age tech to realize the “Next” in the “Now” for our Clients. We specialize in Cloud Data Engineering, AI/Machine Learning and advanced cloud technologies such as Anthos by Google Cloud and AWS Sagemaker just to name a few. We are one of the top & the fastest growing partners for Google Cloud and AWS globally with over 2,500 clients successfully moved to the cloud.
Your bucket of undertakings
Responsibilities:
1. Execute business development plans to ensure that opportunity creation and pipeline goals are met and exceeded while working against KPIs and metrics.
2. Source, identify, and qualify opportunities within potential customers:
Prospect new opportunities using a combination of phone, email, social media, and direct mail to help build our sales pipeline by connecting with prospective customers, understanding their unique needs, identifying the best way to position Searce Inc and her value propositions, evaluate if there is a good fit, schedule meetings and bring prospects to successful sales closure.
3. Collaborate and nurture strategic engagement with Sales and Marketing for outbound messaging and demand generation programs.
4. Source and be able to organize large contact data sets. Use data to identify key target prospects.
5. Work closely with Amazon Web Services on target account lists and find creative ways to break into competitive accounts. Your relationships with customers are crucial in helping Searce futurify businesses and bringing our product portfolio into companies both big and small around the world.
6. Follow up and track closely to assigned targets while ensuring that integrity and bringing positive business outcomes to the clients are not compromised.
So, what are we hunting for ?
● 8-10 years of technology sales and business development experience, particularly within the AWS ecosystem.
● Experience managing and developing a pipeline of qualified leads and opportunities within software, SaaS, Analytics, BPM or IT products or her related services.
● Understanding or previous experience working within the Public Cloud ecosystem (Amazon Web Services, Google Cloud Platform, etc. - and their related services) is required.
● Consistent record of meeting and exceeding sales targets.
● Highly effective verbal and written communication skills in English.
● True passion for sales and technology.
● Self-starter with tons of energy, passion, humor, and enthusiasm.
● Critical problem-solving skills to handle customer questions and overcome objections.
● A great sense of humor and enjoys having fun with colleagues.
● Passionate, persuasive and able to articulate the value of the Cloud Ecosystem to instill a sense of interest and credibility for Searce and oneself.
● Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers and teams.
● Strong service attitude and a commitment to quality.
● Highly organized and efficient with strong work ethics
● Confident working with others to inspire a high-quality standard
Education, Experience, etc.
1. Is Education overrated? Yes. We believe so.
a. However there is no way to locate you otherwise. So we might look for a graduate degree in engineering with a sales mindset or you started your business at 12 and sold it post high school. And the latter is better. We will find you faster if you specify the latter in some manner. :)
2. Comfortable working in an all-hands start-up environment - owning a project, wearing many hats to get the job done, attention to detail and strong follow-through.
3. Strong work ethic, track record of high productivity and sales achievement.
How do we work?
It’s all about being Happier first. And rest follows. Searce work culture is defined by HAPPIER.
Humble: Happy people don’t carry ego around. We listen to understand; not to respond.
Adaptable: We are comfortable with uncertainty. And we accept changes well. As that’s what life's about.
Positive: We are super positive about work & life in general. We love to forget and forgive. We don’t hold grudges. We don’t have time or adequate space for it.
Passionate: We are as passionate about the great street-food vendor across the street as about Tesla’s new model and so on. Passion is what drives us to work and makes us deliver the quality we deliver.
Innovative: Innovate or Die. We love to challenge the status quo.
Experimental: We encourage curiosity & making mistakes.
Responsible: Driven. Self motivated. Self governing teams. We own it.
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.
- Provide outstanding services and ensure customer satisfaction.
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.
