Voice Process Associate (UK Process )

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

Mandatory (Experience 1): Must have 3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Mandatory (Experience 2): Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Mandatory (Experience 3): Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Mandatory (Experience 4): Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Mandatory (Experience 5): Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Mandatory (Note): Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

Mandatory (Company): B2B SaaS (Technical complex)

1.4+ years of software development experience

2. Strong experience with Kubernetes, Docker, and CI/CD pipelines in cloud-native environments.

3. Hands-on with NATS for event-driven architecture and streaming.

4. Skilled in microservices, RESTful APIs, and containerized app performance optimization.

5. Strong in problem-solving, team collaboration, clean code practices, and continuous learning.

6.  Proficient in Java (Spring Boot) and Python (Flask) for building scalable applications and APIs.

7. Focus: Java, Python, Kubernetes, Cloud-native development

Strong performance marketer profile

Mandatory (Experience 1): Must have 4+ years of experience in performance marketing

Mandatory (Team Lead): Must have atleast 1+ years of experience in a managerial role

Mandatory (Tech Skills): Must have strong hands-on expertise in any of Google Ads, Meta Ads, LinkedIn Ads

Mandatory (Tech Skills): Must have proven experience managing large monthly ad budgets

Mandatory (Tech Skills): Must have an understanding of attribution models, funnels, and CRM-based tracking

Mandatory (Tech Skills): Must be proficient in advanced Excel/Google Sheets

Mandatory(Company): Product companies (Fintech, Startups preferred)

Job Title: Customer Relationship Manager

Company: ICICI Lombard

Industry: Insurance

Location: Navi Mumbai

Experience Level: Mid-Level (1–5 Years Preferred)

Employment Type: Full-Time

About ICICI Lombard:

ICICI Lombard is one of India's most trusted private sector general insurance companies, known for delivering innovative and customer-centric insurance solutions. Our mission is to protect what matters most with integrity, responsiveness, and a passion for service excellence.

Role Summary:

We are seeking a highly motivated and customer-oriented Customer Relationship Manager to join our team. In this role, you will be responsible for developing long-term relationships with customers, ensuring high levels of client satisfaction, and contributing to business growth through excellent service, cross-selling, and retention strategies.

Key Responsibilities:

Build and maintain strong, long-lasting customer relationships through regular interactions.

Act as a primary point of contact for assigned clients, ensuring top-tier service delivery.

Understand customer needs to recommend tailored insurance solutions.

Handle and resolve customer issues, complaints, and service requests efficiently.

Coordinate with internal departments (sales, underwriting, claims, etc.) to resolve client concerns.

Promote product offerings and suggest suitable add-ons or renewals based on profiles.

Maintain up-to-date knowledge of products, services, regulations, and industry trends.

Ensure customer satisfaction targets and relationship metrics are met or exceeded.

Required Skills and Qualifications:

-2–5 years of experience in customer relationship management, preferably in the insurance or BFSI sector.

-Strong interpersonal and communication skills.

-Ability to manage multiple clients/accounts effectively.

-Familiarity with CRM tools and customer engagement strategies.

-Problem-solving mindset with a customer-first approach.

-Graduate degree in any discipline. PG in Marketing/Finance is a plus.

Preferred Skills:

-Experience in general insurance or financial products.

-Fluency in English, Hindi, and regional languages.

-Strong negotiation skills and a proactive attitude.

Work Location: 12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705

Shift Timing: Rotational Shifts

We are seeking a Technical Lead with strong expertise in backend engineering, real-time data streaming, and platform/infrastructure development to lead the architecture and delivery of our on-premise systems.

You will design and build high-throughput streaming pipelines (Apache Pulsar, Apache Flink), backend services (FastAPI), data storage models (MongoDB, ClickHouse), and internal dashboards/tools (Angular).

In this role, you will guide engineers, drive architectural decisions, and ensure reliable systems deployed on Docker + Kubernetes clusters.

Key Responsibilities

1. Technical Leadership & Architecture

• Own the end-to-end architecture for backend, streaming, and data systems.
• Drive system design decisions for ingestion, processing, storage, and DevOps.
• Review code, enforce engineering best practices, and ensure production readiness.
• Collaborate closely with founders and domain experts to translate requirements into technical deliverables.

2. Data Pipeline & Streaming Systems

• Architect and implement real-time, high-throughput data pipelines using Apache Pulsar and Apache Flink.
• Build scalable ingestion, enrichment, and stateful processing workflows.
• Integrate multi-sensor maritime data into reliable, unified streaming systems.

3. Backend Services & Platform Engineering

• Lead development of microservices and internal APIs using FastAPI (or equivalent backend frameworks).
• Build orchestration, ETL, and system-control services.
• Optimize backend systems for latency, throughput, resilience, and long-term maintainability.

4. Data Storage & Modeling

• Design scalable, efficient data models using MongoDB, ClickHouse, and other on-prem databases.
• Implement indexing, partitioning, retention, and lifecycle strategies for large datasets.
• Ensure high-performance APIs and analytics workflows.

5. Infrastructure, DevOps & Containerization

• Deploy and manage distributed systems using Docker and Kubernetes.
• Own observability, monitoring, logging, and alerting for all critical services.
• Implement CI/CD pipelines tailored for on-prem and hybrid cloud environments.

6. Team Management & Mentorship

• Provide technical guidance to engineers across backend, data, and DevOps teams.
• Break down complex tasks, review designs, and ensure high-quality execution.
• Foster a culture of clarity, ownership, collaboration, and engineering excellence.

Required Skills & Experience

• 5–10+ years of strong software engineering experience.
• Expertise with streaming platforms like Apache Pulsar, Apache Flink, or similar technologies.
• Strong backend engineering proficiency — preferably FastAPI, Python, Java, or Scala.
• Hands-on experience with MongoDB and ClickHouse.
• Solid experience deploying, scaling, and managing services on Docker + Kubernetes.
• Strong understanding of distributed systems, high-performance data flows, and system tuning.
• Experience working with Angular for internal dashboards is a plus.
• Excellent system-design, debugging, and performance-optimization skills.
• Prior experience owning critical technical components or leading engineering teams.

Nice to Have

• Experience with sensor data (AIS, Radar, SAR, EO/IR).
• Exposure to maritime, defence, or geospatial technology.
• Experience with bare-metal / on-premise deployments.

MERN Stack Devolper:-

Job Description: -**

Full Stack Developer will work closely with cross-team to discover effective and elegant solutions to complex problems.

Excellent knowledge of HTML, CSS, Material-UI and Responsive.

Strong concepts of Javascript, ReactJs, NextJS.

Should have Excellent Experience of Node.js.

In-Depth knowledge of Express Js, JavaScript,

Should have experience in MongoDB, GraphQL, and any graph Database

Experience working with REST APIs.

Good Knowledge of AWS – Beanstalk, EC2, S3, Lambda, Cloud Watch.

Good Knowledge of JSON, API, and JWT.

Good Knowledge of Firebase – Authentication, Firestore, Realtime DB, Hosting.

·Good understanding of/experience with CI tools (Jenkins, Github Actions) and testing frameworks

Good to have Agile Continuous Deployment experience.

Ability and willingness to manage multiple projects/tasks.

Great collaborator who takes initiative, asks questions, explains themselves clearly, and are open to feedback

Ability to Identify and fix production and non-production application issues as a part of the deployment.

Should have completed B. Tech and 2+ years of experience in IT department

Understanding accessibility and security compliance (Depending on the specific project)

User authentication and authorization between multiple systems, servers, and environments.

Integration of multiple data sources and databases into one system

Understanding fundamental design principles behind a scalable application.

Good communication and language skills.

Strong focus on performance optimizations, caching, and scalability.

Ability to deal well with ambiguous/undefined problems; ability to think abstractly.

No salary bar for a good candidate

🌐 About Us:

Exotica IT Solutions is at the forefront of digital transformation — delivering cutting-edge solutions in AI, automation, and custom software development.

Join Exotica IT Solutions and lead our marketplace-driven growth journey!

🔹 What You’ll Do:

✅ Lead and scale our IT sales strategy on Upwork & similar platforms

✅ Drive high-quality lead generation and conversions

✅ Create compelling proposals, pitch decks & RFP responses

✅ Build and manage a high-performing sales & Upwork specialist team

✅ Strengthen client relationships and boost long-term retention

✅ Optimize our Upwork presence to increase win rates and visibility

✅ Report actionable insights to leadership on key sales metrics

🔹 What We’re Looking For:

✔️ 5+ years in B2B/B2C IT services sales

✔️ 6+ years of hands-on experience with Upwork or similar platforms

✔️ Strong leadership, communication, and technical understanding

✔️ Proven ability to hit revenue targets and grow accounts

✔️ Flexible to engage across time zones.

👉 Ready to take the lead? Apply now or DM us for more details.

🌐 www.exoticaitsolutions.com

About Our Client

Our client is a Currency Exchange in India. Built with user experience and security in mind, Our Client provides instant fiat to crypto conversions with zero fees, so that users can have access to a diverse suite of financial products and services that are backed by industry-leading security processes and insurance protection. Our Client aims to be the global gateway to cryptocurrencies. Its proprietary liquidity aggregation model provides its users with access to liquidity from leading global crypto exchanges. Our Client is recognized and awarded for its contribution to the Indian emerging tech space.

Why Our Client?

Cryptocurrency Traders are looking for a strong global platform that can help them trade faster, better and smarter. We are building a platform that can solve their needs. The opportunity is big, and the journey is tough. Now that’s a challenge that needs to be addressed. You do that. You are phenomenal in solving these complex challenges. You help our team do more.


As a Front End Developer - Angular, you do all of the above and more. You make a difference.

What will I do?

• Delivering a complete front end application
  • Ensuring high performance on mobile and desktop
  • Writing tested, idiomatic, and documented JavaScript, HTML, and CSS
  • Coordinating the workflow between the graphic designer, the HTML coder, and yourself
  • Cooperating with the back-end developer in the process of building the RESTful API
  • Communicating with external web services
  • Ensure high-quality graphic standards and brand consistency
  • Stay up-to-date on emerging technologies
  • Write functional requirement documents and guides

What skills should I have?

- Must have 7+ years of experience in frontend development with an internet startup.
- Deep knowledge of Angular practices and commonly used modules based on extensive work experience
- Proficiency with JavaScript and HTML5
- Extensive knowledge of CSS and JS methods for providing performance visual effects and keeping the frame rate above 30fps at all times
- Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
- Creating custom, general use modules and components which extend the elements and modules of core Angular
- Ability to understand business requirements and translate them into technical requirements

• Familiarize yourself with all services offered by our company.
• Excellent written and verbal communication.
• Experience with Using portal Upwork, PPH, Freelance
• Candidate from IT Background, Good knowledge. of IT Technologies. (WordPress, PHP, Shopify)
• Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
• Attending networking activities to research and connect with prospective clients.
• Maintaining meaningful relationships with existing clients to ensure that they are retained.
• Crafting business proposals and contracts to draw in more revenue from clients.