Voice Process Associate (UK Process )

Position: Sales Manager

Location: Panipat

Experience required: Minimum 3 years (B2B Sales) – Field sales

Salary Range: 4.80 LPA

Working Days: 5.5 days working (First 2 Saturdays and all Sundays are off)

Job Type: Full Time

Requirement: Bike and Laptop (Mandatory)

Key Responsibilities

 Drive B2B sales growth and achieve revenue targets in the industrial segment.

 Utilize platform to generate leads and expand business opportunities.

 Develop and implement effective sales strategies for market penetration and client

acquisition.

 Build, mentor, and manage a sales team to enhance performance and productivity.

 Identify new business opportunities and maintain strong relationships with existing clients.

 Conduct market research to understand industry trends and competitor activities.

 Coordinate with internal departments to ensure timely delivery and customer satisfaction.

 Travel to meet clients, attend meetings, and explore new business prospects.

Eligibility Criteria

 Minimum 3 years of experience in B2B sales.

 Good knowledge and practical exposure to Alibaba.com.

 Proven experience in team handling and team building.

 Strong understanding of industrial products and market dynamics.

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Job Title: Associate Backend Engineer

Job Summary:

We are looking for an enthusiastic and motivated Associate Backend Engineer with 1 to 2 years of experience to join our growing engineering team. Whether you're a recent graduate or have some industry experience, this role offers a strong foundation to grow your skills in real-world backend development. You’ll work closely with experienced engineers and contribute to the design, development, and maintenance of scalable backend systems that power our products.

This position is ideal for individuals who are eager to learn, write production-grade code, and grow into a high-performing backend engineer.

Website: https://www.thealteroffice.com/about

Key Responsibilities:

• Assist in building and maintaining backend services and APIs for web and mobile applications.
• Work with both relational (MySQL, PostgreSQL) and NoSQL (MongoDB, Redis) databases for data modeling and storage.
• Write clean, maintainable, and well-documented code under guidance.
• Contribute to authentication, authorization, and other core backend features.
• Collaborate with cross-functional teams including product, frontend, and QA to deliver complete features.
• Participate in code reviews and incorporate feedback to improve code quality.
• Debug issues, write unit/integration tests, and help maintain service reliability and performance.
• Learn to work with CI/CD pipelines, version control (Git), and deployment workflows.
• Use tools like Docker, basic cloud services (AWS/GCP/Azure), and optionally explore monitoring/logging tools.
• Explore new technologies such as GraphQL, WebSockets, or message queues (e.g., Kafka, RabbitMQ) when relevant.

Requirements:

• 1 to 2 years of backend development experience, including internships, academic projects, freelance, or open-source work.
• Familiarity with at least one backend programming language (e.g., Python, Java, Go, JavaScript, etc.).
• Basic understanding of RESTful APIs, HTTP, databases, and server-side logic.
• Exposure to SQL and NoSQL databases and understanding of CRUD operations.
• Familiarity with Git and fundamental development workflows.
• Willingness to learn and apply best practices in scalability, security, and asynchronous programming.
• Strong problem-solving mindset and eagerness to take feedback and grow.
• Good communication and collaboration skills in a team environment.

As a content writer, you’ll be working with product and marketing teams to create valuable content to educate and wow our customers. Your work will have you fiddling with taglines on website pages, writing blog posts for feature announcements, writing content for our consumer and SaaS applications, putting together thought leadership posts for guest publications, sketching educational collateral, framing scripts for feature videos, building presentations to better explain features, and so on.

• Develop, write and deliver persuasive copy for the website, consumer application, email marketing campaigns, sales collateral, videos, and blogs
• Build and manage an editorial calendar; coordinate with other content crafters to ensure standards
• Measure impact and perform analysis to improve KPIs.
• Include and optimize all content for SEO
• Contribute to the localization of process and content to ensure consistency across regions
• Review and implement process changes to drive operational excellenc

• 1-3 years of working as a content writer / marketer
• Bachelor's degree in English, communications, linguistics, or related field (Master's degree, a plus)
• Strong attention to detail and ability to multi-task projects and deliverables
• Proven experience working under pressure to deliver high quality output in a short span of time
• Passion for sustainability is a huge plus
• Excellent verbal and written communication skills

• An exciting and enriching work environment
• Ability to work directly with founders
• Opportunity to participate in the zero to one journey of building a startup.
• Ability to contribute towards some of the most core problems that the customer faces
• A competitive salary and comprehensive medical insurance coverage
• Significant upside through an employee friendly ESOP policy
• Generous PTO / sick leave
• Annual company retreat
• Bring your dog to work 🐶

Dear Candidates

About eMudhra 

eMudhra is a technology and digital identity and transaction management company providing solutions which ease financial and statutory needs of consumers. eMudhra was established in 2008 and is also Certifying Authority in India and Mauritius to issue Digital Signature Certificates.

eMudhra’s solutions include a range of proprietary products that span across Digital Security and Big Data Analytics. eMudhra is a market leader in India and has worked with over 26 Banks, Financial Services companies and several Government agencies in India to implement Digital Signature based solutions and Big Data Analytics platforms.

eMudhra’s R&D efforts are in cutting edge technologies such as Blockchain, Internet of Things, Artificial Intelligence. eMudhra won the e-Asia award, an award given by AFACT (A United Nations body) for implementing Digital Signatures based on India’s National ID – AADHAR to bridge Digital Divide

Work Location: eMudhra Digital Campus,Hi-Tech Defence and Aerospace Park (IT sector),Jala Hobli, B.K. Palya, Bengaluru - 562149

Note: Training completion certification provided

6 days a week Training

Free transportation is provided.

Role: Trainee

Stipend will be Rs.25000 per month.

Based on your performance – this job can be converted to permanent position after completion of your 3months Training !

JOB DESCRIPTION: 

•  Minimum Educational Qualification – Any Graduates.
• Excellent Communication Skills in English and Hindi
• Good Written communication skills in English.
• Flexibility with Rotational and Day Shifts (No Night shifts)
• A Good Team Player with desire to learn, perform and grow.
• Basic Knowledge of Computer and Microsoft office applications.
• Experience – freshers

As an early hire on the core team, you’ll work on shaping projects, big and small, over short three week sprints. We’re a small team, but we get a lot of features shipped. You would be responsible for driving full-stack projects from prototype to finished stage with a lot of autonomy and creativity. This is an exciting time to join the team. We've found solid early traction, have strong basic foundations and are pushing aggressively into some incredible new feature builds. We have a small team, so you can make an incredible impact on our product very quickly. 

Responsibilities:

• Own the design of the overall architecture of the web application
• Implement a robust set of services and effective APIs to power the web application
• Build reusable and manageable code and libraries for future use
• Optimize the application for maximum speed and scalability
• Translate UI/UX wireframes to visual elements
• Develop and handle well-functioning databases and applications
• Test software to ensure responsiveness and efficiency 
• Troubleshoot, debug and upgrade software
•  

Experience:

• Proven expertise in shipping features in Ruby on Rails. Strong background in Ruby on Rails, HTML, CSS, and JavaScript
• Strong experience in driving thought leadership and technical architecture
• Experience with mentoring juniors in the team

You are a fit if :

• You are a skilled coder. We need candidates with a strong history of shipping features in Rails with clean maintainable code. 
• You are a good communicator and a really good writer. Since we are async and remote most of our work is written. You'll need to be able to proactively communicate in concise, clear, simple writing.
• You are an expert project manager. You need to be able to break down a large, complex business deliverable into executable pieces that can be managed as individual user stories. You need to be able to keep a project on track and cut scope when needed.
• You don't need babysitting and are a Manager of One. We love people who have started companies or have freelanced in the past. You take ownership and take things across the finish line. Especially in our remote async approach, you'll need to be intrinsically motivated and keep your projects on track.
• You have strong business and product acumen. This job isn't just writing code, we solve real business problems for real people. That means you need to be able to look beyond the user story, have empathy for our end users, and solve real problems for them.

About Us:

We're solving a problem that 62% of Americans have

62% of Americans last year thought about starting a business. The #1 reason they didn’t was because they didn’t know where to start. Currents options are:

1. Going independent which is risky: no support or direction
2. Paying a franchise which is expensive:  franchises charge $100K+ fees to get started, take 10% of topline revenue, don't provide marketing support or technology

The market we're going after is bigger than e-Commerce

We’re disrupting the $2.3T franchise industry by removing the franchise fee and offering a tech-enabled franchise like product.

We’re starting with home painting where our biggest competitor is https://certapro.com/">CertaPro a $550M revenue franchise (1% market share) before quickly taking on https://www.neighborlybrands.com/our-brands/">Neighborly Brands as we expand categories (pest control, lawn care, etc.).

As we expand categories, our customer does not change

Our customer is an aspiring business owner, like https://www.linkedin.com/in/nicklaforest">Nick or https://www.linkedin.com/in/hardin-h-hawes-9ba6a72/">Hardin who doesn't care what type of business they start, as long as it is profitable. Our customers are not actually the one painting houses or completing roofing jobs, rather they are the one that hires people to do the job. Our customer has years of experience in sales and general management, which makes them suitable for any type of business — which is why as we expand to 100 categories, our customer does not change.

Our solution is an end to end platform to help you start, grow and run a business

Main Street is a combination of well-known technology platforms that provides an Uber-like simple experience in starting a business

• https://stripe.com/atlas">Stripe Atlas: Helping you incorporate and set up legal logistics for your business
• https://www.duolingo.com/">Duolingo: Learn a new skill (in our case it is about a specific type of business)
• https://www.shopify.com/online/ecommerce-solutions">Shopify: The operating tools to run your business
• https://www.womply.com/">Womply: A marketing stack to drive your customer

We're backed by top investors and built a world-class team

We're a seed-stage startup and have raised $10M+ from top investors including Greylock and Khosla. Our team previously worked at places like DoorDash, OpenDoor, Amazon, and OYO.