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Customer Support Specialist
Customer Support Specialist
Aetherial Computing's logo

Customer Support Specialist

Jacob Kolb's profile picture
Posted by Jacob Kolb
0 - 50 yrs
₹8L - ₹11L / yr
Remote only
Skills
Customer Support


Responsibilities:

  • Customer Interaction:Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.   
  • Provide accurate and helpful information about our products and services.   
  • Assist customers with troubleshooting technical issues and resolving problems.
  • Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.   
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Issue Resolution and Documentation:
  • Document customer interactions and resolutions in our CRM system.
  • Escalate complex issues to appropriate departments or personnel.
  • Identify and report recurring customer issues to improve product and service quality.
  • Follow communication procedures, guidelines, and policies.


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Shubham Vishwakarma

Full Stack Developer - Averlon
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About Aetherial Computing

Founded :
2021
Type :
Services
Size :
0-20
Stage :
Bootstrapped

About

At Aetherial Computing, we are redefining the future of technology with innovative solutions that bridge the gap between the possible and the extraordinary. Founded on a passion for pushing the boundaries of what technology can achieve, Aetherial Computing specializes in cutting-edge software development, advanced data analytics, and bespoke cloud solutions.

Our team of visionary engineers and creative thinkers is dedicated to harnessing the power of emerging technologies, from artificial intelligence and machine learning to quantum computing. We work closely with our clients to deliver tailored solutions that not only meet their current needs but also anticipate future challenges and opportunities.

At Aetherial Computing, we believe in the transformative power of technology to drive progress and create new possibilities. Our commitment to excellence and our relentless pursuit of innovation ensure that we deliver results that are not only effective but also visionary.

Whether you're looking to revolutionize your data infrastructure, develop sophisticated algorithms, or explore new realms of digital interaction, Aetherial Computing is your partner in navigating the ever-evolving landscape of technology.

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Candid answers by the company

What does the company do?
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At Aetherial Computing, we are redefining the future of technology with innovative solutions that bridge the gap between the possible and the extraordinary. Founded on a passion for pushing the boundaries of what technology can achieve, Aetherial Computing specializes in cutting-edge software development, advanced data analytics, and bespoke cloud solutions.

Our team of visionary engineers and creative thinkers is dedicated to harnessing the power of emerging technologies, from artificial intelligence and machine learning to quantum computing. We work closely with our clients to deliver tailored solutions that not only meet their current needs but also anticipate future challenges and opportunities.

At Aetherial Computing, we believe in the transformative power of technology to drive progress and create new possibilities. Our commitment to excellence and our relentless pursuit of innovation ensure that we deliver results that are not only effective but also visionary.

Whether you're looking to revolutionize your data infrastructure, develop sophisticated algorithms, or explore new realms of digital interaction, Aetherial Computing is your partner in navigating the ever-evolving landscape of technology.

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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