Senior Data Engineer - GCP

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

Role Overview

We are looking for a Product Manager – Supply Chain to drive technology-led improvements across our end-to-end supply chain ecosystem. The role will focus on building and optimizing products that enable efficient order fulfillment, inventory visibility, warehouse operations, and logistics orchestration across multiple channels including D2C, marketplaces, and retail.

You will work closely with operations, logistics, warehouse teams, engineering, and data teams to design scalable solutions that improve supply chain efficiency, reduce costs, and enhance customer experience.

Key Responsibilities

• Own and drive the product roadmap for supply chain systems including OMS, WMS, and logistics integrations.
• Identify operational bottlenecks and build tech-enabled solutions to improve fulfillment speed, inventory accuracy, and operational efficiency.
• Work with warehouse, procurement, and logistics teams to translate operational challenges into scalable product features.
• Define product requirements, PRDs, and user stories for supply chain tools and platforms.
• Collaborate with engineering teams to ensure timely delivery of product features and system integrations.
• Drive initiatives around inventory planning, demand forecasting, dispatch optimization, and last-mile delivery tracking.
• Monitor product performance using data dashboards and operational KPIs such as order SLA, inventory turnover, fill rate, and logistics costs.
• Integrate and optimize third-party logistics partners, warehouse systems, and marketplace supply chain flows.
• Continuously improve internal systems to support scalability as the business grows across channels and geographies.

Required Qualifications

• 3–8 years of experience in Product Management, Supply Chain Tech, or Operations Product roles.
• Strong understanding of e-commerce supply chain processes including procurement, inventory management, warehousing, and logistics.
• Experience working with OMS, WMS, ERP systems, or logistics platforms.
• Ability to translate operational problems into product solutions.
• Strong analytical skills with experience in data-driven decision making.
• Experience working in cross-functional teams with engineering, operations, and business stakeholders.

Required Qualifications:

• 5+ years of professional software development experience.
• Post-secondary degree in computer science, software engineering or related discipline, or equivalent working experience.
• Development of distributed applications with Microsoft technologies: C# .NET/Core, SQL Server, Entity Framework.
• Deep expertise with microservices architectures and design patterns.
• Cloud Native AWS experience with services such as Lambda, SQS, RDS/Aurora, S3, Lex, and Polly.
• Mastery of both Windows and Linux environments and their use in the development and management of complex distributed systems architectures.
• Git source code repository and continuous integration tools.

Hiring: Senior Java Full Stack Developer

Exp: 8-13 Years

Location: Bangalore-HAL Main Road [WFO 3 Days]

NP: Only Immediate Joiners

Mandatory Skills: Core Java, AWS, Microservices, ReactJS, Redux

Responsibilities

Core Java Expertise: Utilize your deep knowledge of Core Java to develop robust, high-performance server-side applications.

Spring Boot & Microservices: Design, develop, and maintain Microservices-based applications using Spring Boot, ensuring scalability, performance, and reliability.

Frontend Development: Develop responsive and interactive user interfaces using React.js and Redux, ensuring a seamless user experience.

• Handling end to end Technical Recruitment across various verticals.
• Stakeholder management, client and talent management
• Using Job portals like Naukri, CutShort, Angel List, Linkedin Recruiter, Hyrst, Instahyre, etc for recruitment.
• Preferred candidate:- BE / Btech / BCA / MCA / Mtech / MS or someone from a technical background

We are on a hunt for enthusiastic campus ambassadors  who can be the representative of our products and services on their college campus and make our presence felt.

Skills Required

• Strong Interpersonal Skills
• Strong Self Motivation
• Fluency in English
• Convincing Ability

Roles and Responsibilities

• Becoming the on-campus brand spokesperson for Spacenos
• Creating awareness about all our products and services..
• Acting as an influencer and the go-to person for information on our products.
• Organizing Whatsapp group discussion within the college
• Conducting college events and seminars to grow our presence. 

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.

3. Receive offer letter if selected.

Our hiring process takes less than 24 hours from the time you receive the Final Step form.

Validity: Up to Dec 2023

- Apply soon, the earliest applicant would be preferred over the late applicants.

CupShup is looking for Operations Executive for the respective city. You will be responsible to handle the network growth, BTL Campaign function & operations, audit i. e. internal audits, client audits, cost audits, etc.

Responsibilities:

• Exeuctiion of BTL / Offline marketing campaigns across locations
• Strengthening network of promoters 
• Vendor/Partners Empanelment
• Logistics and Collaterals
• Success of the campaigns
• Process improvement and streamlining
• GST Compliance and reconciliation
• For Client - Media, Financial, Rate Benchmarking, Competition
• Functional Audits as and when required by Management
• Regional reporting
• Network tracker
• Collaterals Tracker
• Partners Tracker

Requirements:

• Graduate
• 0-2 years of experience BTL marketing is a must
• Self Motivated, Passionate, and a never give up attitude
• Team player
• Fair at communication and expression
• Willing to learn not only operations but also marketing and the other functions
• Two wheeler driving and license is an added advantage

Hiring:
PHP / Laravel Developer with 1 year experience in PHP / Laravel / Wordpress language

Perks:
No salary bar for the right candidate

Flexible and Friendly work environment.

Health / Medical Insurance

Enthusiastic team of developers

Supportive leadership

Opportunity to showcase your creativity

Employee overall development programs and Activities regularly

• The candidate will be engaged in program management support functions such as logistics, coordination of arrangements for conferences, workshops and continuing education programs, maintenance of archives for programs conducted and database management.

• Plan and develop a database of outsourcing service providers for multi-media design,brochure preparation, conference materials and printing.

• Maintain database of addresses for various purposes of mailing.
• Maintain a library of documents, records and books for ready reference with proper indexing and file management.

• Coordinate visit of important domestic and overseas visitors, plan their itinerary, coordinate with travel agencies, transport service providers and hotels.

• Maintain a database of various hospitality service providers and develop institutional relationship with such service providers for conduct of executive development programs.

• Develop drafts for event related correspondence.
• Coordinate inter-office meetings, prepare minutes of inter-office meetings and Under take follow-up actions as per the instructions of the Directors and Senior Managers.

• A computer literate with proficiency in MS Office and Internet usage.
• The prospective candidate should have good communication skills.
• A Pleasing Personality with right attitude and a burning desire to excel.
• Willingness to travel.