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Customer Support Representative (Gaming Domain)
Customer Support Representative (Gaming Domain)
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Customer Support Representative (Gaming Domain)

Anshika Dubey's profile picture
Posted by Anshika Dubey
1 - 3 yrs
₹2.5L - ₹4.5L / yr
Remote only
Skills
Communication Skills
International Business
Gaming

About the Position: Customer Support plays an indispensable role in our success as a company. You will be the voice of the company, helping our customers have a positive experience. You must be calm, caring, and compassionate, and have a strong sense of empathy in difficult situations. 


Essential Job Functions 

• Read, review, respond, and document user reports, reviews, and support tickets regarding all the gaming-related questions and concerns via Help shift support system, emails, Facebook messages, in app queries, chats and phone calls and other means of communication. 

• Adapt to customer needs to provide top quality support for both technical and non-technical issues 

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 

• Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction

• To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.


Who we are looking for: 


Our ideal CX candidate will enjoy building relationships with customers. We are looking for someone who is self-sufficient, driven, and empathetic. 

• Should have a minimum of 1-3 years of work experience as a CX executive preferably into Gaming Industry. 

• Worked for US based Customer. 

• Strong verbal and written communication skills. 

• Great communication skills via phone, email, and chat 

• Strong knowledge of customer service software and development tools including Zendesk, Jira, and Slack. 

• Experience defining KPI’s and measuring support-related activities.

• It's important that you can work in rotational Shift.

• Self-motivation and an attitude that gets things done.


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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Bolsterbiz

Founded :
2017
Type :
Services
Size :
20-100
Stage :
Bootstrapped

About

N/A

Company social profiles

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Shubham Vishwakarma

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