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Customer Support Executive
Customer Support Executive
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Customer Support Executive

Ciline Sanjanyaa's profile picture
Posted by Ciline Sanjanyaa
0 - 3 yrs
₹1.8L - ₹3L / yr
Teynampet, Chennai
Skills
Hindhi
telugu
tamil

Job Title: Backend Support Executive

Employment Type: Full-Time 

Hiring for: Savyasasy Software Solutions Pvt Ltd (Hiring Supported by Greatify)

Product: School Chimes – School Management Software

Location: Teynampet, Chennai

Salary Range: ₹15,000 – ₹25,000 per month


About the Company:

Savyasasy Software Solutions Private Limited is a growing technology company committed to transforming the education sector through innovative digital solutions. Our flagship product, School Chimes, helps schools streamline their administrative, academic, and communication processes with ease and efficiency.


Position Overview:

We are looking for a proactive and detail-oriented Backend Support Executive to join our support team. The role involves providing technical and operational support to schools using School Chimes, resolving customer issues, and coordinating with internal teams to ensure smooth product functioning.


Key Responsibilities:

  • Provide backend and remote support to schools and educational institutions using School Chimes.
  • Respond promptly to client queries through calls, emails, or chat.
  • Diagnose and resolve basic software or operational issues efficiently.
  • Escalate technical issues to the development team when necessary.
  • Maintain detailed logs of customer interactions, issues, and resolutions.
  • Assist in user onboarding, setup, and basic training for new clients.
  • Ensure timely follow-up and maintain a high level of customer satisfaction.


Required Skills and Qualifications:

  • Bachelor’s degree in any discipline (IT or Computer Science preferred).
  • Excellent communication skills in Hindi, Kannada, Telugu, Tamil, and English.
  • Basic understanding of software systems and troubleshooting.
  • Strong customer service orientation with good problem-solving skills.
  • Ability to multitask, stay organized, and work well under pressure.
  • Prior experience in backend or software support is an added advantage.


Key Competencies:

  • Clear and confident communication
  • Patience and empathy in handling client concerns
  • Good coordination and documentation skills
  • Willingness to learn and grow with the organization
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Greatify

Founded :
2020
Type :
Products & Services
Size :
20-100
Stage :
Bootstrapped

About

N/A

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