Business Development (Executive/Senior Executive)

Job Title: Sales & Customer Support Executive (Voice Process)

Company Brand Name: BikeFixup

Location: Faridabad

Work Mode: Work from Office

Working Days: 6 Days a Week (Rotational Off)*

Key Responsibilities:

Sales Responsibilities:

Achieve monthly sales targets for memberships.

Conduct outbound and inbound calls to pitch plans and convert inquiries into sales.

Provide detailed product knowledge and promote BikeFixup’s services effectively.

Maintain and update lead databases, ensuring timely follow-ups.

Prepare daily/weekly sales reports and analyze customer feedback.

Collaborate with the operations team for seamless service delivery.

Customer Service & Support Responsibilities:

Handle customer inquiries and resolve issues promptly with a professional attitude.

Ensure customer satisfaction by providing clear, accurate, and empathetic communication.

Assist customers in booking services and guide them through the process.

Address complaints or concerns and escalate unresolved issues to the appropriate team.

Follow up with customers post-service to ensure a high level of satisfaction and identify areas for improvement.

Qualifications & Skills:

Education: Minimum graduates preferred.

Experience: Minimum 1 year in sales or customer service roles with excellent communication skills.

Skills:

Strong communication skills in Hindi & English.

Persuasive abilities and a target-driven mindset.

Empathy and problem-solving skills for customer support.

Basic computer knowledge for lead tracking and reporting.

Benefits:

Fixed salary + performance-based incentives.

Training and growth opportunities in a premium two-wheeler service brand.

Opportunity to build a rewarding career in a fast-growing industry.

What we are looking for:

1. Looking for person with 5+ years of solid experience in HTML, vueJs, javascript, css & JQuery

2. Must have a strong skillset on technologies and is keen on learn and build next generation recruitment Technology.

3. Should have a strong focus on quality, scalability, and performance of the product.

4. Should be a team player with a solid experience and desire to build customer-centric products and work closely with Product Managers and Designer.

5. Ready to relocate to Pune and join ASAP.
   
   

Role & Responsibilities:

• End to end ownership of the Product frontend development, building reusable, testable, and scalable technology.

• Research, evaluate, analyze, and implement technical requirements.

• Introduce best industry practices to build the best interfaces for users.

Key Responsibilities:

• Write creative and engaging copies for product descriptions, advertisements, blogs, and content marketing.
• Maintain brand voice and tone guidelines for consistent communication.
• Edit and refine creative content and curate short stories for social media.
• Collaborate with internal teams (Marketing, Design, Product Development) for content strategies.
• Coordinate brand communication with external partners, such as PR agencies.
• Research industry trends, competitors, and audience preferences to inform content.
• Edit and proofread content for accuracy, clarity, and brand adherence.
• Stay updated on trends in copywriting, digital marketing, and industry developments.

Requirements and Skills:

• Proven experience as a Copywriter with a strong creative portfolio.
• Knowledge of online content strategy and creation.
• Excellent writing, editing, and proofreading skills.
• Creative thinking, problem-solving, and the ability to simplify complex ideas.
• Strong research skills and a collaborative spirit.
• Excellent time-management and organizational skills.
• Familiarity with SEO principles (preferred).
• Graduation in any field is required.

Overview:

Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving, and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.

Job Role:

· Answer user communication/queries via emails live chats, and calls

· Ensure minimum turnaround time for resolving user queries & complaints

· Deliver best in class service in the friendliest and timely manner

· Suggest process & product improvements based on user feedback

· Assist the team in reporting & analysis

Qualifications

· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

· Excellent proficiency in Tamil, Malayam, and English

· Critical thinking and problem-solving skills

· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support

Job Type: Full-time

As a Area Manager, you will be responsible for facilitating hiring, induction, training and coaching of sales team and distributor.

• Continuously engaging/enhancing capability of the team through personal intervention
• Developing reporting mechanism for sales staff
• Managing regular review, system and processes with frontline sales staff and distributors
• Contributing towards achieving penetration and share objective
• Influencing distributors to carry stock and adhering to route plans that ensure implementation of trade and consumer promotional plan
• Ensuring adequate daily stock replenishment to meet weekly, monthly and quarterly targets through accurate forecasting
• Utilizing market intelligence to build quality retailers data base to launch focus sales drives
• Ensuring to achieve width and depth of distribution norms for company products through sales staff and distributors
• Overall value/volume target achievement in assigned territory

Desired Candidate Profile

• Excellent verbal and written communication skills
• Good coordination skills
• Prior experience in managing a team    

Company Background

Zimyo HRMS (A product of Zimyo | www.zimyo.com), is one of the fastest-growing employee experience platforms in the world serving over 1000+ organizations and empowering over 200,000+ employees through our SaaS-based HRMS and Benefits Platform. We help organizations streamline their entire HR and Payroll processes, with a particular focus on helping their employees with financial solutions like salary advances, personal loans, health insurance, etc.

We are a team of Product Management and FinTech honchos & alumni of distinguished institutions (IIT/IIM/ICAI) and we are building something at the cutting edge of HR & FinTech Universe (Embedded Finance is the word)! We have most recently raised Series A funding from IndiaMart and BeeNext and looking to expand our team.

We are building something that is unique, real, and Impactful. If you carry a similar passion, we'd love to hear from you!

Are you inspired by innovations?

Is problem-solving through teamwork in your DNA?

Do you have a never-ending passion for Robotics?

If your answer is 'YES' to any of the above questions, then you’ll fit right in here at ANSCER Robotics.

Why? Imagine a world where there is harmonious coexistence between robots and humans; to challenge this status quo, we apply cutting-edge technologies in robotics and software to solve real-world scenarios whilst creating a better world and elevating the human experience.

What do we do?

Design and build modular robotic systems that can be integrated across platforms and industries to work in harsh environments, be it land, air, water or space.

We call this  "ANSCER ENGINE (AE)", which supports industry-leading performing chips to process all types of workload. It is packed with robust features like power management, I/O management, a cooling system with inbuilt gold-standard IMU and controllers. 

All this incredible efficiency has been designed specifically for robots! With a heart and brain fused in a box, we offer a perfect platform for the development of industrial-use services robotic applications such as autonomous mobile robots (AMR) and autonomous mobile industrial robots (AMIR).  Along with our software solution, we enable any developer or company to have API access to our computer vision, planning, telematics and security to build any type of robot in a brief time.

Who are we? A lean team where most of us are self-taught designers, coders, product developers, exploring the field of mechatronics and IoT.  With a highly competitive market and limited time,  we, as a bootstrapped company, are working with finite options and the choices we make are risky yet highly rewarding.

We are a growing, dynamic company with extensive plans for the future ― and our people! We harness our team's potential and intend to create a plethora of opportunities for every striving member. We’re passionate about our work, we believe there is always a better way and we’re in this for the long haul.

How far have we come?  Incorporated in the month of July 2020, in less than a year, we translated our revolutionary idea and built a world-class robotics system that is made in India and produced more than 10 patentable technologies. On the brink of the COVID-19 pandemic, we built a game-changing solution that significantly eliminates the use of chemical disinfectants using our AE technology and won the "Hack For Cause" organized by the government of India, hack for Italy, the World Bank, Robotex and the European Union.

As a member of our Software Engineering Group, we look first and foremost for people who are passionate about solving business problems through innovation and engineering practices.
You'll be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals.

• Design, develop, and maintain a range of web apps using the language of your choice for new and existing client projects
• Develop user-friendly and intuitive front-end interfaces using HTML/CSS, JavaScript, and React
• Provide technical support for ad hoc initiatives across all departments (e.g. automation, reporting, data analysis, marketing analytics, etc).
• Contribute product and feature ideas that solve problems for our clients, users, and internal team
• Work independently and exercise your own creative judgment to achieve high-level project goals
• Write clean, reusable, and well-documented code while keeping technical debt to a minimum

• Back-end: Python, JavaScript, Postgres, GraphQL, Wagtail CMS, GraphCMS
• Front-end: HTML/CSS/Bootstrap, JavaScript (ES6), React
• Other: Git, AWS EC2/RDS, Docker, Webpack
• Excellent knowledge of Java technologies including core Java and SpringBoot
• Experience developing MicroServices
• Strong DB knowledge
• Well versed with cloud-native principles (Cloud Foundry or AWS)
• Front end development skills using Angular/React
• Working proficiency in developmental toolsets
• Knowledge of industry-wide technology trends and best practices
• Ability to work in large, collaborative teams to achieve organizational goals
• Passionate about building an innovative culture

RESPONSIBILITIES:

• Security: You must possess a base knowledge of security and the techniques involved for better performing at the outcome of such issues.
  
  
• Soft Skills: Knowing technical skills won't benefit the team, discipline, and the ability to accept criticism all add up to the soft skills of a developer.

• Web Architecture: Will be responsible for web architecture, code structure, data structure, file separation, and the location of computational tasks to help other developers develop applications and also be accountable for planning of the architecture to avoid unnecessary confusion related to the development cycle.

• Debugging: Bugs are relatively common in the development process, you will be responsible for setting up a system for developers to ensure that there are no bugs, and testing the code for bugs marks up as an essential skill.
  
  
• Building and Automation Tools:
 Web performance refers to the amount of time a web app takes to load. If performance time seems to be an issue, it is better to scale the images and omit irrelevant characters. Currently, carrying out this process can be time-consuming, you will be responsible for building and automation tools to come to the team's rescue.

• Database/Web Storage: Need to be an expert in relational databases, NoSQL databases, and memory storage with abilities to design and manipulate complex database queries.
  
  
• Developers must be aware of basic design techniques. It is crucial for designing neat and user-friendly websites that appeal to users; they must have fundamental design principles that include UI/UX design and knowing rapid prototype techniques using tools.

QUALIFICATIONS ( Must have skills):

• JavaScript (preferred MERN STACK)
• jQuery
• NPM
• Python
• HTTPS and REST
• AWS / GCP / Azure
• Know how to create your own AI solutions using existing open-source projects
• Micro Architecture
• Must have ability to handle, clean, visualize and analyze big data like (NumPy, Pandas, Sklearn, Matplotlib, Seaborn)

Bonus:

Being aware of design techniques It is crucial for designing neat and user-friendly websites that appeal to users; with strong knowledge of fundamental design principles that include UI/UX design and knowing rapid prototype techniques using 3rd party tools.

NICE TO HAVE:

• Check the Cmg's and take the requirements from functional consultants and users.
• As per business logic (MD50) do change existing reports and develop the new reports.
• Developing new packages, procedures, functions and updating existing packages and procedures, functions.
• Developing the workflows.
• Developing the API's as per business logic's for data updates.
• Developing the data extraction automation programs (.sql files developments) for data extractions.
• Prepare the test cases and migration documents for migrating objects.

• Bachelor's Degree in IT/ Computers/ Science or Master's in Computer required.
• 2 - 5 years of relevant experience on Oracle Apps Technical.
• Candidates must have hands on experience on Oracle RDF/XML/Pl-SQL Reports, D2k Forms, Workflow, OAF, And functional knowledge on O2C & P2P.