Company Description
About
MyOperator
MyOperator is a leading SaaS-based call management system dedicated to transforming how businesses handle customer communication. Founded by Ankit Jain, our innovative cloud telephony solutions empower over 30,000+ businesses across India to streamline calls, track interactions, and elevate their customer experience. We're on a mission to build the best communication infrastructure for small and medium-sized enterprises, and we're growing fast!
We're looking for a passionate, self-driven, and goal-oriented Customer Support professional with strong communication skills and a customer-first mindset. If you enjoy problem-solving, connecting with people, and thrive in a fast-paced environment, we'd love to meet you!
A background in technology or familiarity with tech products is a plus.
You’ll play a key role in
assisting customers via calls, emails, and chats—providing timely, clear, and helpful support.
What You’ll Do:
● Build in-depth knowledge of our products and services to assist customers effectively.
● Deliver prompt, professional, and accurate support across chats, emails, and calls.
● Aim for high First Contact Resolution (FCR) in all interactions.
● Address customer inquiries around quotes, orders, delivery status, complaints, returns,
and warranties.
● Manage support tickets with clear and well-written responses.
● Meet daily and weekly performance targets, both individually and as a team.
● Share insights and feedback with the team to improve customer experience and internal
processes.
Requirements
● 1–2 years of experience in customer support, preferably in software, IT, or internet-based
services.
● Strong written and verbal communication skills.
● Ability to manage time effectively and handle multiple tasks.
● Comfortable working with basic software tools and platforms (tech-savvy preferred).
● A willingness to learn, adapt, and grow in a dynamic environment.
Benefits
● Supportive and collaborative team culture
● Opportunities to grow and develop professionally
● Work with a purpose-driven brand that values customer satisfaction
You may also check our company profile at http://myoperator.com/. Let me know if you have any questions.
You can also check the below pages for your reference-
MyOperator LinkedIn page- https://www.linkedin.com/company/myoperatoroffi cial/
MyOperator Youtube page- https://www.youtube.com/@MyOperatorOffi cial
Heyo LinkedIn Page: https://www.linkedin.com/company/heyobusiness/
You
Shubham Vishwakarma
Full Stack Developer - Averlon
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