Customer Success Specialist
Why Reelo
In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.
Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.
We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:
1. Getting people to make their first purchase.
2. Getting those people to come back and buy again (and again and again).
These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.
Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
👉🏻 Read more on https://www.reelo.io
About the opportunity
As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.
This is a Work from Office role in Ahmedabad, Gujarat
What will you do?
- Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
- Proactively reaching out to customers to ensure they are getting success using Reelo.
- Respond professionally to incoming inquiries from your customers.
- Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
- Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
- Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
What you need?
- Past experience in account management/client services roles across
- A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
- Excellent verbal, written communication, and presentation skills.
- Ability to respectfully handle complaints/ escalations
- A very consultative approach and passion for speaking to customers everyday
- Passion for technology and keeping up with latest trends
- Great attention to details
- Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
- Organizational skills and experience improving processes
- The ability to explain complex topics in easy to understand and concise language
- Demonstrated drive to exceed performance expectations and ability to work with change.
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!
Shubham Vishwakarma
Full Stack Developer - Averlon
About Reelo
About
Reelo is a customer engagement and retention platform built for small and medium-sized retail businesses. As consumer purchasing behavior shifts rapidly toward digital and personalized experiences, many retailers struggle to adapt due to the complexity and high cost of existing tools, which are largely designed for large enterprise marketing teams. Reelo bridges this gap by offering simple, accessible, and effective solutions that help retailers engage customers, drive repeat business, and grow revenue.
Inspired by how Macintosh democratized computers, Google democratized information, and Canva democratized design, Reelo aims to democratize customer engagement for every retailer. The company’s mission is to help millions of SMB retailers accelerate their growth through intelligent, easy-to-use customer engagement tools, enabling them to compete and thrive in a digital-first retail ecosystem.
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PythonPosition Overview
We are seeking an experienced Solutions Architect to lead the technical design and implementation strategy for our finance automation platform. This role sits at the intersection of business requirements, technical architecture, and implementation excellence. You will be responsible for translating complex Statement of Work (SOW) requirements into comprehensive technical designs while mentoring implementation engineers and driving platform evolution.
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Platform Strategy & Development
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● Experience with Business Process Management (BPM) and workflow design
● Advanced knowledge of data architecture, ETL pipelines, and real-time data processing
● Strong programming skills in Python, Java, or similar languages
● Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies.
Financial Domain Knowledge
● Deep understanding of finance and accounting principles (Ind AS/IFRS/GAAP)
● Experience with financial systems integration (ERP, GL, AP/AR systems)
● Knowledge of financial reconciliation processes and automation strategies
● Understanding of regulatory compliance requirements in financial services
Leadership & Communication
● Proven experience mentoring technical teams and driving technical excellence
● Strong stakeholder management skills with ability to communicate with C-level executives
● Experience working in agile environments with cross-functional teams
● Excellent technical documentation and presentation skills
Preferred Qualifications
● Master's degree in Computer Science, Engineering, or related technical field
● Experience with finance automation platforms (Blackline, Trintech, Anaplan, etc.)
● Certification in enterprise architecture frameworks (TOGAF, Zachman)
● Experience with data visualization tools (Power BI, Tableau, Looker)
● Background in SaaS platform development and multi-tenant architectures
● Experience with DevOps practices and CI/CD pipeline design
● Knowledge of machine learning applications in finance automation.
Skills & Competencies
Technical Skills
● Solution architecture and system design
● C4 modeling and architectural documentation
● API design and integration patterns
● Cloud-native architecture and microservices
● Data architecture and pipeline design
● Programming and scripting languages
Financial & Business Skills
● Financial process automation
● Business process modeling and optimization
● Regulatory compliance and risk management
● Enterprise software implementation
● Change management and digital transformation
Leadership Skills
● Technical mentorship and team development
● Strategic thinking and decision making
● Cross-functional collaboration
● Client relationship management
● Project and program management
Soft Skills
● Critical thinking and problem-solving
● Cross-functional collaboration
● Task and project management
● Stakeholder management
● Team leadership
● Technical documentation
● Communication with technical and non-technical stakeholders
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● Looking for candidates who are Solution Architects in Finance from Product Companies.
● The candidate should have worked in Fintech for at least 4–5 years.
● Candidate should have Strong Technical and Architecture skills with Finance Exposure.
● Candidate should be from Product companies.
● Candidate should have 8+ years’ experience in solution architecture, preferably in fintech or enterprise software.
● Candidate should have Proficiency in Python, Java (or similar languages) and hands-on with cloud platforms (AWS/Azure/GCP) & containerization (Docker/Kubernetes).
● Candidate should have Deep knowledge of finance & accounting principles (Ind AS/IFRS/GAAP) and financial system integrations (ERP, GL, AP/AR).
● Candidate should have Expertise in system integration, API design, microservices, and C4 modeling.
● Candidate should have Experience in financial reconciliations, automation strategies, and regulatory compliance.
● Candidate should be Strong in problem-solving, cross-functional collaboration, project management, documentation, and communication.
● Candidate should have Proven experience in mentoring technical teams and driving excellence.
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- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don't meet every single requirement? Apply anyway.
At Tech Data, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
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Full Stack Developer - Averlon