Customer Success Specialist
Why Reelo
In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.
Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.
We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:
1. Getting people to make their first purchase.
2. Getting those people to come back and buy again (and again and again).
These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.
Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
👉🏻 Read more on https://www.reelo.io
About the opportunity
As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.
This is a Work from Office role in Ahmedabad, Gujarat
What will you do?
- Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
- Proactively reaching out to customers to ensure they are getting success using Reelo.
- Respond professionally to incoming inquiries from your customers.
- Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
- Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
- Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
What you need?
- Past experience in account management/client services roles across
- A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
- Excellent verbal, written communication, and presentation skills.
- Ability to respectfully handle complaints/ escalations
- A very consultative approach and passion for speaking to customers everyday
- Passion for technology and keeping up with latest trends
- Great attention to details
- Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
- Organizational skills and experience improving processes
- The ability to explain complex topics in easy to understand and concise language
- Demonstrated drive to exceed performance expectations and ability to work with change.
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!
Shubham Vishwakarma
Full Stack Developer - Averlon
About Reelo
About
Reelo is a customer engagement and retention platform built for small and medium-sized retail businesses. As consumer purchasing behavior shifts rapidly toward digital and personalized experiences, many retailers struggle to adapt due to the complexity and high cost of existing tools, which are largely designed for large enterprise marketing teams. Reelo bridges this gap by offering simple, accessible, and effective solutions that help retailers engage customers, drive repeat business, and grow revenue.
Inspired by how Macintosh democratized computers, Google democratized information, and Canva democratized design, Reelo aims to democratize customer engagement for every retailer. The company’s mission is to help millions of SMB retailers accelerate their growth through intelligent, easy-to-use customer engagement tools, enabling them to compete and thrive in a digital-first retail ecosystem.
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Position Title: Account Executive- (SaaS – US Market)
Experience Level: 3-8 Years
Industry: B2B SaaS
Sales Segment: Small & Medium Businesses (SMB)
Market: United States
Employment Type: Full-time
Location: Bangalore, work from the office
Key Responsibilities
Own the end-to-end SMB sales cycle (prospecting to close) for U.S.-based customers
Handle inbound and outbound leads, including cold outreach
Conduct product demos, discovery calls, and negotiations
Build and manage a healthy sales pipeline and accurate forecasts
Consistently achieve or exceed monthly and quarterly quotas
Maintain accurate CRM records and sales activity tracking
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3–8 years of experience as an Account Executive in B2B SaaS
Strong experience selling to SMB customers (not enterprise-only profiles)
Direct exposure to selling in the U.S. market
Proven track record of quota achievement
Excellent communication, negotiation, and closing skills
Hands-on experience with CRM tools such as HubSpot
Strong understanding of U.S. buyer behavior and SMB needs
Preferred Qualifications
Experience in fast-paced SaaS startups or growth-stage companies
Familiarity with high-volume deal environments ($5k–$100k ARR)
Strong consultative selling approach
Strong understanding of U.S. buyer behavior and SMB needs
TrelloQualifications:
1. 2-3 years of experience in project management or a technical role.
2. Strong understanding of project management methodologies (e.g., Agile, Waterfall).
3. Excellent organizational, time management, and problem-solving skills.
4. Strong written and verbal communication skills.
5. Proficiency in project management tools (e.g., Jira, Asana, Trello).
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• Experience in the selection and use of DSPs, microcontrollers, and programmable logic devices and their peripheral circuitry (signal conditioning, board-level power supplies).
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- Monitor the performance of BizTalk applications and SQL databases to ensure optimal performance.
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Software: C++, Jenkins, Visual Studio, Linux, CheckMarx, GitHub, Google test framework.
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DB: Oracle
Libraries: CPLEX (knowledge of CPLEX is a plus)
PHP
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JavascriptAbout Climate Connect Digital
Our team is inspired to change the world by making energy more intelligent, greener, and affordable. Established in 2011 in London, UK, and now headquartered in Gurgaon, India. We have become a leading energy-AI software player from unassuming beginnings at the vanguard of accelerating the global energy transition.
In 2020, Renew Power, India’s largest renewables developer, acquired Climate Connect. Following ReNew’s listing on NASDAQ during summer 2021, Climate Connect has become the technology anchor of a new fully independent subsidiary - Climate Connect Digital. With backing from ReNew as the anchor investor to pursue an ambitious and visionary new strategy for rapid organic and inorganic growth.
Our mission has technology at its core and involves unlocking value through intelligent software, digitalisation, and ‘horizontal integration’ across the energy ecosystem. However, the application of computational power and machine learning to the energy sector has yet to be fully leveraged and can create massive value.
How you fit in
- Curious. You love learning about new tools and technologies
- Exposure. You have plenty of experience in executing projects successfully. You have a client-side exposure on project management
- Team player. You have no problem working in a team setting. You can effectively collaborate with people to reach a solution.
- Problem solver. You are the person your peers turn to for solving problems.
- Talented. You are an expert in database designing.
- Leader. You know how to prioritize work and inspire your colleagues. You are great with project planning and working on multiple things at once. You know you can effectively lead a group of people.
- Honesty. You work diligently and honestly. You have strong moral principles.
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- 4-6 years of experience in the field
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- Ability to translate requirements into processes and controls
- Strong analytical skills, coupled with a logical, disciplined and structured approach to documentation and procedures
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- Work with individuals to understand and build detailed process maps and business requirements documents
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Leadership
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon