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Customer Success & Product Operations Manager (AI Focus)
Customer Success & Product Operations Manager (AI Focus)
DocNexus Co's logo

Customer Success & Product Operations Manager (AI Focus)

Lorick Jain's profile picture
Posted by Lorick Jain
2 - 4 yrs
₹11L - ₹14L / yr (ESOP available)
Remote only
Skills
SQL
Prompt engineering
Technical Writing
User Research
Technical support
Technical communication

About DocNexus

DocNexus is transforming how [insert what your company does – e.g., life sciences, healthcare insights, data workflows] teams collaborate, analyze data, and drive impact. We partner with leading organizations to unlock the power of their data and ensure successful adoption of our platform.

The Role

We are seeking a Customer Success Manager who combines strong technical acumen with exceptional relationship management skills. You will act as the trusted advisor to our customers, helping them maximize value from DocNexus, while also bridging technical understanding with practical solutions. If you’re comfortable with SQL, love solving problems, and excel at building long-term customer relationships, we want to talk to you.

What You’ll Do

  • Own the post-sale customer journey, from onboarding to adoption to renewal.
  • Act as the primary point of contact for customers, driving engagement and ensuring success.
  • Partner with customer teams to understand their workflows, technical requirements, and success metrics.
  • Write and run SQL queries to help customers validate data, troubleshoot issues, or extract insights.
  • Collaborate with Product and Engineering teams to communicate customer feedback and shape product direction.
  • Build dashboards, reports, or knowledge base articles to scale customer success.
  • Anticipate challenges and proactively address risks to ensure high retention and satisfaction.
  • Deliver training sessions and enablement to empower customers to be self-sufficient on the platform.

What We’re Looking For

  • 2–5 years in a Customer Success, Solutions, Technical Account Management, or related role.
  • Proficiency with SQL (comfortable writing queries, analyzing data, debugging).
  • Strong technical aptitude—ability to learn and explain product features, integrations, and workflows.
  • Excellent communication and relationship-building skills with both technical and business stakeholders.
  • Customer-first mindset, with proven ability to manage expectations and deliver results.
  • Experience in SaaS, healthcare, or data-driven products is a plus.
  • Experience in using AI and GenAI tools.

Why Join Us

  • Be part of a fast-growing team shaping the future of [insert industry focus].
  • Work with top-tier customers and cutting-edge technology.
  • Opportunities to grow into leadership, product, or more technical roles.
  • Collaborative culture where your ideas directly impact customer success and product innovation.
Read more
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About DocNexus Co

Founded :
2022
Type :
Product
Size :
0-20
Stage :
Profitable

About

N/A

Company social profiles

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Shubham Vishwakarma

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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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