Customer Success Mangement

1) Prepare 2D and 3D drawings using CAD software as per customer requirements.

2) Update and revise drawings as per design changes.

3) Ensure accuracy, clarity, and completeness of drawings and documentation.

4) Maintain proper drawing records, version control, and file organization.

5) Collaborate with sales and production teams to ensure designs are feasible and aligned with manufacturing standards.

6) Support senior draughtsmen or engineers in day-to-day design and documentation tasks.

Skills Required:

1) Proficiency in AutoCAD, SolidWorks, or other CAD design software.

2) Strong understanding of engineering drawings, dimensions, and tolerances.

3) Good attention to detail and ability to follow technical instructions.

4) Strong communication and teamwork skills.

5) Willingness to learn and adapt to new tools and processes.

Sr. Software Engineer

Role expects you to

• Design, code, test, debug, deploy Web App and Mobile Apps

• Collaborate with SMEs to resolve Technical Issues and Achieve Goals

• Lead Projects, teams

• Strong problem solving skills

• Open to learn new technologies

Qualification

▪ 4+ years of IT Development Experience

▪ Comprehensive Programming Experience in Web and Mobile app development using

MEAN or MERN stack

▪ Knowledge of Python, Ruby

▪ Knowledge of RDBMS like MS SQL, PostgreSQL, MySQL

▪ Understanding of Dev-Ops Tools like git, Jenkins, Azure Dev-Ops

▪ Exposure Cloud technologies, Agile development process, Estimation techniques

▪ Understanding of End to End Development process

Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb

About the role

We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

What you’ll do

• Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
• Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
• Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
• Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
• Building the playbook for our customer success function to scale for the next stage of growth.

What makes you a good fit

• You care about delivering a service experience that parallels a Michelin star Italian restaurant.
• You genuinely like helping people and making them successful
• You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
• You have a genuine interest in conversations with people from different backgrounds to learn about their lives

IndiaMART is India's largest online B2B marketplace, connecting buyers with sellers. Over the last 25 years, we have been continuously evolving our platform using sophisticated business-enablement technologies to make doing business easy. Our credo, 'Bada Aasaan Hai,' appropriately depicts our approach. With 76 million product offerings and 6.7 million responsive supplier base, we provide ease and convenience to our 138 million buyers. Our IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike. Headquartered in Noida, we have 3,000+ employees located across 32 offices in the country.

Position Description:

This position allows you to build new clients for the organization, build rapport and trust in both yourself and the company. Our top sales professionals are passionate and driven in order to produce top results, all the while maintaining integrity. Our sales professionals focus on face-to-face sales presentations as they provide our clients an opportunity to know IndiaMART & value addition IndiaMART can bring to their respective business. Position holder will be an individual contributor, responsible to drive sales activities within assigned region.

Job Summary:

• To generate leads from given database & Identify decision makers within targeted leads and initiate the sales process.
• To penetrate all targeted accounts and originate sales opportunities for the company's products and services.
• To set up and deliver sales presentations, product/service demonstrations on daily basis.
• To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure.
• To be an interface between the customer and internal support teams to ensure that the customer receives the best possible service from the company.
• To ensure that all payments are collected as per the company's payment terms.
• Ensure adherence to sales processes and requirements.
• Field sales

Knowledge:

• Knowledge and application of sales techniques such as: Rapport building, selling on emotion, building value in the product, and closing the sale

. • Keen understanding of the business and technical contexts in which key accounts are situated

. • Business advisor to your customers.

Skills:

• Quick thinking and problem-solving skills
• Excellent verbal communication skills
• Excellent active listening skills
• Innovative vision and foresight to anticipate and create new opportunities that resonate with your customer.

Attitude & Behavior:

• Positive and enthusiastic attitude
• Handles Rejection well
• Customer focus and result oriented approach

Qualifications/Eligibility

MBA Freshers or Any degree with 1-year Experience in Field Sales

60% in 10th & 12th

*ctc upto 3.9LPA*

Location - Mumbai

Weekly Incentives

Employment Type

Full-time

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