Channel Sales Executive - Mumbai, Gurgaon

Position: Technical Presales Manager

Job type: Full-time/ Permanent

Total Experience:  Minimum 4-5 Years

• Maintain, drive, supervise and implement robust technical standards, systems and processes
• Influence technology strategies and decisions with a high level of expertise and knowledge
• Provide direction and support to ensure compliance with relevant legislative specifications and standards
• Lead a team of staff developing products, and addressing training needs when necessary
• Coordinate the regular testing of products to address faults, and provide evaluations to improve them
• Act as a key contact with customers who have technical issues
• Experience in handling technical support Team
• handling the escalated issues and resolving them over the phone/e-mail/remote meeting.
• Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.             
• Conduct product demos and training
• Should be open to work in general shift.

REQUIRED SKILLS :

• Good communication skills, both written and verbal
• Self-motivated with the ability to work under pressure and own initiative
• Problem-solving skills, analytical skills and the ability to make decisions quickly
• Organisational and team leader skills
• Knowledge of process improvement and validation
• Knowledge of regulatory standards relevant to your industry
• The ability to investigate and identify trends
• Good Knowledge of Hardware and Networking concepts
• Good Knowledge of Windows, Linux and Mac OS, Android and iOS
• Good Knowledge of Antivirus, Endpoint security,  DLP, MDM, and Remote technologies.
• Should be capable to handle a team of L1 engineers.
• Prepare documents on technical knowledge.

He/ she should be a post-graduate or graduate with at least 6 years of professional experience in a variety of business environments with hands on experience in Microsoft Dynamics. Candidates must have excellent analytical skills, good knowledge of project life cycles and the ability to work in a team environment. Experience of interaction with client stakeholders will be useful.

 

Microsoft certification is good to have.

Financial domain understanding is good to have.

The person should have good experience of working in Agile environment.

 

Technical skills required

• Must be well versed with any versions of Microsoft Dynamics CRM including Dynamics 2011.
• Experience with Dynamics 365, preferably cloud implementation.
• Must have knowledge on CRM modules (Sales, Service & Marketing) of how these modules work. Also aware of new features available in different CRM version.
• Experience in migrating / upgrading CRM system from older version to newer versions will be very useful.
• Must have good knowledge of CRM SDK and tools which are used with CRM for development.
• Experience in integrating CRM system with other ERP systems and/or custom application.
• C# development experience.
• Experience with .Net (C#,WCF/Web API) skills  including CRM
• Experience of working with .NET Core is useful.
• Experience of working with MS SQL Server.
• Experience of working with micro services will be useful.

Nice to have

• Any experience with Microsoft Azure Service Bus or similar technology

Soft skills required

• Good communication skills, both verbal and written. S/he should be able to articulate well.
• Comfortable in working directly with the client stakeholders and doing meetings and discussions as needed.
• Experience of working in agile environment. Well versed in different agile ceremonies.
• Focus on self-learning and self-upgrade.

Work hours

• UK shift 8:30am to 5:30pm GMT (Summer 1pm IST to 10pm IST and Winter 2pm IST to 11 pm IST)
• Flexible to work in shifts to maintain overlap with UK working hours.
• Flexible in working outside of core business hours if needed (mostly during releases)

Qualifications

Graduate

 

Additional information

Experience in years - at least 6 years.

UK shift 8:30am to 5:30pm GMT (Summers 1pm IST to 10pm IST and Winters 2pm IST to 11 pm IST)

 

Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus

Technologies:
● Languages: Swift, Kotlin, SQL
● Frameworks: RIBs, Kotlin Multiplatform, Spek
● Architectures: MVVM, MVP, Clean Architecture, etc
● Libraries: RxSwift, SwiftUI, etc
● Integrations: AWS services, Payment Gateways (Razorpay, etc), Google Maps,
Firebase, etc
● Experience: >= 2 years
● Proficient with iOS framework and Swift.
● Experience with reactive programming frameworks like RxSwift, ReactiveCocoa, etc
● Experience in designing, writing and maintaining a large complex app code base.
● Experience with design patterns like MVP, MVVM, Clean Architecture, etc.

RESPONSIBILITIES:

• FRONT-END iOS development in SWIFT (preferable), OBJECTIVE C using AGILE METHODOLOGY to design, develop, debug and deploy iOS Mobile applications with modern architectural practices
• Cross-functioning with our product development team wherein you’ll tackle complex tasks and transform them into intuitive, accessible and easy-to-use UI for our customers around the world
• Follow the coding guideline standards to ensure a bug free code as per industry norms.
• Complete unit testing of the code before sending it for review
• Participate in the complete agile software delivery cycle, including development, testing, troubleshooting etc.
• Participate in process improvement program to improve the overall quality of the delivery process.
• This role offers good exposure in E-COMMERCE SEGMENT with HIGHLY SCALABLE design solutions
• Min of 3 years of relevant experience in iOS app development is a must, preferably in e-commerce vertical

KEY TECHNICAL SKILLS:

• Proven knowledge of iOS SDK and development on X-CODE IDE using SWIFT (preferable), knowledge of OBJECTIVE C, JAVA will be an added advantage
• Responsive Front End Designs with adaptability to various screen sizes
• Familiarity with REST web services and RESTful APIs. Knowledge of SOAP would be an added advantage
• iOS UI design principles, patterns, and best practices, preferably MVC, MVVM & MVP
• Good knowledge of SQLite, JS/JQuery for database management
• Proficiency in code versioning tools/Source Code Repositories like GIT, SVN
• Experience with offline storage, threading (AJAX), and performance tuning
• Agile/Scrum methodology using JIRA or any agile tool
• Exposure to security protocols for code, data and system
• Knowledge of the open-source iOS ecosystem, OOPs and the libraries
• A knack for benchmarking and optimization
• Familiarity with continuous integration

DESIRED INTERPERSONAL SKILLS:

• Self-learner with passion for learning new technologies along with a creative problem-solving approach
• Strong communication skills (verbal & written)
• Should be adaptable to new ideas and have an out of box thinking approach
• Effective interpersonal communication skills in a highly collaborative team environment

QUALIFICATIONS:

• 3-5 years of relevant experience
• B.E/ B. Tech/ M. Tech in Computer Science/ Electronics Communication/ IT engineering
• M.Sc. (Computer Science or IT)/ MCA from a reputable institute
• Good communication in written and spoken English

Roles and Responsibilities

• Manage large amounts of inbound calls/emails/chats in a timely manner
• Follow communication scripts/templates when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Keep records of all conversations in our contact centre database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Requirements:

• Graduate / Post- Graduate with 0-6 Months experience in a customer support role
• Exceptional active listening, verbal and written communication skills
• Proficiency with computers, especially with CRM software, and good typing skills.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to work remotely with minimal supervision

 Expert experience developing multiple commercial-grade mobile applications iOS using native languages (Objective-C / Swift, Xcode or Java).

- Demonstrated knowledge of best practices for IOS or Android. Strong experience developing multithreaded applications.

- Solid knowledge of mobile OS architecture - in areas of: UI, memory management, data storage, application management by OS and cybersecurity.

- Experience with charting of data (scientific or medical data is preferred), either custom-developed or third-party charting libraries.

- Experience with UI development of mobile application (scalable for different screen resolutions and localization).

- Demonstrate initiative in all areas of work - proactive in identifying shortfalls in requirements, design or code.

- Experience working with continuous integration.

- Experience working with cross-functional teams.

- Excellent communications skills (verbal and written). High-quality SDD/design and implementation documentation skills a must.

- Experience with unit-testing and test automation preferred.

- Must have apps published in either Apple/Google store.

 

Requirements and Qualifications:

 

- Bachelor’s degree or higher in computer science, information technology or related field

- Evidence of continuing education, such as technical certifications, a plus

- Minimum 7 years’ experience in Information Technology field

- Minimum 4 years’ experience in mobile application development

- Prior experience working in an FDA regulated environment, a plus

- Ability to work in high-pressure, deadline driven environment

Note : Please do share link of the Mobile App developed on Live in Apple store.

 

 

 

WHAT SKILLS SHOULD I HAVE ?
For this role we expect you to have 3+ years of experience in Backend development. You should have strong command
of Python, REST and Flask/Django along with some experience in GIT is nice to have. If you have knowledge about client
side languages like JS, ReactJS and experience in API design and development, it is a huge plus.
You should be knowledgeable about programming languages, operating systems, networks, databases and SQL,
algorithms, architecture, code design and design patterns

Looking for 6+ years of hands-on development experience using Core Java, J2ee, Spring / Hibernate, Web Services, Spring- Boot, MVC, Security and Postgres/ MS SQL Server.

1. Technical skills include Java/JDK 6 and above, web services SOAP, REST, Micro Webservice, XML Parsing and schema design skills, JDBC, ORM, Multi-Threading.

2. Hands-on experience in design (HLD/LLD) and design patterns and Design principles is mandatory.

3. Excellent communication and client handling skills are required.

4. Server-side component design, detailed technical design, development, implementation and maintenance

5. In depth knowledge of core java. Solid on coding fundamentals e.g. Object-Oriented design, data structures and dependency injection

6. Hands-on experience in widely used third party frameworks (e.g. Spring, Hibernate)

7. Experience with Java Script framework like EXTJS, Jquery , Angular etc.

8. Strong background Object Oriented analysis and design

9. Hands on experience with Databases technologies preferably MS SQL Server.

10.Knowledge of deployment platforms Jboss/ Wildfly/Tomcat.

11.Experience working in high performing development teams using Agile/Scrum methodologies and tools (eg.Agile,Jira)

12 Experience with automated code review tools and build process.

13.Experience in performance optimization by code optimization, profiling, detecting bottle neck and finding contended locks in system

14.Proven track record of being a successful developer and lead and mentor by accomplishing tasks on schedule with strong initiative, commitment to quality, team blending and leadership skills.

15.The candidate must be highly self-motivated confident and mature, well developed analytical and problem-solving skills with the aptitude to learn as well as a flexibility to adapt to change.

16. Candidate should have worked on end-to-end life cycle of the project (ideation to go-live)

The right candidate will be offered ESOPs as well in their compensation.