UI/UX Designer

Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

• Candidate should have minimum 6 years of client-facing experience.
• Candidate should have experience in a SaaS Business Model or Health-tech domain.
• Candidate should have worked on B2B model.
• Candidate should have experience from SAAS or B2B companies.
• Candidate must have minimum 2 years of experience in managing and leading teams.
• Proven experience in Customer Success lifecycle management from pre-launch to renewal.
• Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
• Candidate should have experience in cross-selling and up-selling.
• Strong client relationship management and stakeholder engagement skills
• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
• Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations.  Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction 

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company: 

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 

• Be part of a successful, high-growth B Series-funded startup with patented technology
• Work at the forefront of cutting-edge health-tech innovation
• Trusted by 1000+ companies across industries
• Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
• Attractive compensation with lucrative performance-based incentives
• ESOPs and rapid career growth with opportunities for multiple promotions in a year
• 360-degree appraisal process for holistic performance feedback
• Direct reporting to top management for high-impact exposure
• Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

Job Title : Senior Salesforce Developer

Experience : 7 to 12 Years

Location : Bengaluru (Remote initially → Hybrid)

Open Positions : 6

Salary Budget : ₹40 LPA Fixed (Up to ₹45 LPA Fixed for exceptional candidates)

Notice Period : 1 Month or Less Preferred

Mandatory Skills : Salesforce development experience with strong hands-on expertise in Apex, Lightning Web Components (LWC), Visualforce, SOQL, Integrations, JavaScript, Salesforce architectural best practices, CI/CD, Agile/Scrum, and Salesforce Certification (mandatory).

⚠ Important : This is not a fully remote role.

The position will be remote for approximately 2 months until the Bangalore office becomes operational, after which it will transition to a hybrid model (3 days/week in office).

Role Overview ;

We are looking for highly skilled Senior Salesforce Developers with strong full-stack Salesforce expertise and hands-on experience in JavaScript.

The ideal candidate will bring deep technical knowledge, leadership capabilities, and a passion for building scalable Salesforce solutions.

Key Responsibilities :

1. Salesforce Solution Design & Development :

• Design and develop high-quality Apex classes, Triggers, Lightning Web Components (LWC), Visualforce pages, Flows, and Integrations
• Work within Salesforce governor limits (SOQL, CPU time, DML operations)
• Build scalable, high-performance solutions aligned with architectural standards

2. Clean Code & Best Practices :

• Follow architectural design patterns and Salesforce best practices
• Champion Test-Driven Development (TDD)
• Write maintainable, extensible, and well-tested code

3. System Design & Scalability :

• Contribute to moderately complex feature design
• Ensure solutions meet non-functional requirements (performance, reliability, scalability)

4. CI/CD & Deployment :

• Work within Agile/Scrum teams
• Implement and manage CI/CD pipelines
• Ensure high-quality, seamless deployments within the Salesforce ecosystem

5. Troubleshooting & Optimization :

• Debug complex Salesforce platform issues
• Perform root cause analysis
• Enhance system stability and performance

6. Collaboration & Leadership :

• Provide technical mentorship to peers
• Participate in and lead code reviews
• Collaborate with distributed global teams (India & US)
• Translate technical concepts for both technical and non-technical stakeholders

7. Documentation & Knowledge Sharing :

• Create feature-level and product-level technical documentation
• Conduct knowledge-sharing sessions
• Support customer escalations with urgency and empathy

Required Skills & Qualifications :

Technical Expertise :

• 7+ years of full-stack Salesforce development experience

Strong hands-on experience in :

• Apex
• Lightning Web Components (LWC)
• Visualforce
• SOQL
• Salesforce Integrations
• Strong JavaScript knowledge (mandatory)
• Additional experience in Java is preferred
• Deep troubleshooting and debugging expertise
• Strong understanding of architectural design patterns

Development Practices :

• Experience with Agile/Scrum methodologies
• Hands-on experience with CI/CD practices
• Commitment to clean code principles
• Experience writing technical documentation

Leadership & Communication :

• Ability to work independently on complex modules
• Experience mentoring developers
• Strong stakeholder communication skills
• Experience influencing cross-functional priorities

Nice to Have :

• Salesforce Certifications (Mandatory – e.g., Platform Developer I/II)
• Experience leading cross-functional initiatives
• Exposure to Manufacturing or Supply Chain domains

Interview Process :

1. Internal Interview (1 hour)
2. Technical Round 1 (Indian Team)
3. Technical Round 2 (US Team)
4. Final Round (Technical + Culture Fit)

Additional Notes :

• Salesforce Certification is mandatory.
• Strong full-stack experience is preferred.
• JavaScript expertise will be highly valued.
• The Bangalore office setup is expected within ~2 months.
• Role transitions from remote to hybrid (3 days/week in office) once operational.

PortOne is re−imagining payments in Korea and other international markets. We are a Series B funded startup backed by prominent VC firms Softbank and Hanwa Capital

https://portone.io/global/en

PortOne provides a unified API for merchants to integrate with and manage all of the payment options available in Korea and SEA Markets - Thailand, Singapore, Indonesia etc. It's currently used by 2000+ companies and processing multi-billion dollars in annualized volume. We are building a team to take this product to international markets, and looking for engineers with a passion for fintech and digital payments.

Culture and Values at PortOne

• You will be joining a team that stands for Making a difference.
• You will be joining a culture that identifies more with Sports Teams rather than a 9 to 5 workplace.
• This will be remote role that allows you flexibility to save time on commute
• Your will have peers who are/have
• Highly Self Driven with A sense of purpose
• High Energy Levels - Building stuff is your sport
• Ownership - Solve customer problems end to end - Customer is your Boss
• Hunger to learn - Highly motivated to keep developing new tech skill sets

Who you are ?

* You are an athlete and QA is your sport.

* Your passion drives you to learn and break stuff and not because your manager tells you to.

* Your work ethic is that of an athlete preparing for your next marathon. Your sport drives you and you like being in the zone.

* You are NOT a clockwatcher renting out your time, and NOT have an attitude of "I will do only what is asked for"

* Enjoys solving problems and delight users both internally and externally

* Take pride in working on projects to successful completion involving a wide variety of technologies and systems

Skills and Experience

* 2+ year of experience working as a Quality Assurance Engineer & shipping high quality products.

* Strong knowledge of QA methodology and tools

* Experience in manual testing

* Hands on experience in any one of Automation testing frameworks - Selenium, TestNG. Robot, UFT etc

* Experience in API & Mobile testing

* Experience in Any Scripting and Programming language

* BE in Computer Science or equivalent combination of technical education and work experience

Preferred Qualifications

* QA Experience in Ecommerce Operations/Payments/Fintech domain

* Proficiency in Java/C/Golang or any high level programming language

* Hands on experience in any one of Automation testing frameworks - Playwright, Selenium, TestNG. Robot, UFT etc

* Ability to understand technical specifications and analyze log files

* Knowledge of Test suite management tools - JIRA etc

What will you do ?

* Utilize innovative testing technologies to develop product's testing strategy

* Participation in design and code inspections.

* UI, API and Hybrid testing and automation

* Perform manual testing, the scope of which will encompass all functionalities of services as a prequel to automation

* Analyze test logs, debug failures; create test reports, co-ordinate with stakeholders

* Collaborate with stakeholders across the organization such as experts in - product, design, engineering

* Create Automation scripts

* Uphold best practices in software testing with attention to security practices

Here are examples of apps/features you will be working on as a QA Engineer

* Intuitive, easy-to-use APIs for payment process.

* Integrations with local payment gateways in international markets.

* Dashboard to manage gateways and transactions.

* Analytics platform to provide insights

About TrialX

Founded by Columbia University alumni, TrialX is a life-sciences technology company empowering every citizen to contribute to health research—on Earth and in space. Our SaaS platform streamlines patient recruitment, remote data collection, and participant engagement for pharmaceutical sponsors, CROs, and academic medical centers.

Our Values

Customer Delight - We obsess over outcomes that improve patients’ lives and sponsors’ success.

Product Excellence - We craft secure, reliable, beautifully simple products that users love.

Restless Innovation - We hack, prototype, and iterate—never satisfied with “good enough".

Lifetime Learning - We read, test, share, and teach—growing ourselves as we grow the company.

Position Summary

You will serve as the servant-leader for a single, dedicated Product Engineering team that ships releases on a fixed cadence. Your mission is to run the team’s Scrum ceremonies, uphold our SDLC and software-validation standards, and keep the release train running predictably and transparently.

Responsibilities & Impact

Focus Area

What You’ll Do

Cadenced Release Delivery

Own the release calendar; lock sprint goals and ensure each increment meets Definition of Done and validation requirements. Coordinate cut-over tasks with DevOps and QA.

Scrum Facilitation

Plan and run all ceremonies—Sprint Planning, Daily Stand-ups, Backlog Refinement, Reviews, and Retrospectives—ensuring time-boxing and clear outcomes.

Team Coaching & Continuous Improvement

Coach the team in Agile principles, foster self-organization, and turn retro feedback into actionable experiments that raise velocity and quality.

Backlog Stewardship

Partner with the Product Manager to keep the backlog groomed, prioritized, and understood. Confirm that user stories are INVEST-ready before sprint commitment.

Risk & Impediment Management

Surface blockers early, own their resolution, and communicate impact on scope or timeline to stakeholders.

Jira & Reporting Excellence

Configure and maintain Jira workflows, boards, dashboards, and automated reports (velocity, burndown, cycle time). Provide crisp weekly status summaries.

Documentation & Validation

Ensure sprint artifacts—user stories, acceptance criteria, test evidence, release notes—are complete, version-controlled, and audit-ready under HIPAA/GDPR/21 CFR Part 11 guidelines.

Qualifications

• 3–5 years as a Scrum Master or Agile Project Manager for a product engineering team
• Demonstrated success delivering time-boxed releases in a regulated SDLC (HIPAA, ISO 27001, FDA, or similar)
• Expert-level Jira skills: custom workflows, JQL, dashboards, Advanced Roadmaps, REST API integrations
• Solid understanding of Agile metrics and how to leverage them for continuous improvement
• Excellent facilitation, conflict-resolution, and written/verbal communication skills
• Certifications: CSM, PSM II, or equivalent

Bonus Points

• Experience with life-sciences or eClinical products
• Background supporting SOC 2 or GDPR audits

What Success Looks Like in 12 Months

1. Predictable Velocity – Team velocity varies by ≤ 10 % across four consecutive sprints.
2. On-Time Releases – 95 % of planned increments ship on schedule with no critical defects escaping to production.
3. Audit-Ready Artifacts – Validation evidence packages are compiled within 48 hours after each release.
4. Process Uptick – Retro action items achieve ≥ 70 % completion by the next sprint, resulting in measurable gains in cycle time or quality.

Accounting and Compliances

• Responsible for day to day accounting function of the organization 
• Responsible for monthly/ yearly book closing
• Responsible for all statutory compliances including TDS, RBI, MCA etc.
• Ensuring adequate controls are in place
• Managing the payroll process

Lender Management

• Accurately calculating the billing amounts 
• Managing the invoicing & collection process

Financial Planning and Analysis

• Responsible for the weekly/monthly MIS Reporting – internal as well as investor reporting 
• Analysing the variances from the forecasted numbers

Taxation

• Managing the Corporate taxes including the tax audit
• Managing in the Indirect taxes including Goods and Service Tax

Treasury

• Monitoring the day-to-day cash and bank movements to calculate the free cash flows

We are currently looking for a PHP Codeigniter Developer with 2+ years of experience.

Skills: PHP(CodeIgniter knowledge is a must), MySQL, HTML, CSS, JavaScript, Jquery, AJAX, responsive front-end frameworks (e.g. Bootstrap), Git.

PHP Codeigniter Developer:

• Strong knowledge of PHP web frameworks (Codeigniter)
• Understanding the fully synchronous behavior of PHP
• Understanding of MVC design patterns
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Knowledge of object oriented PHP programming
• Understanding accessibility and security compliance
• Strong knowledge of the common PHP or web server exploits and their solutions
• Understanding fundamental design principles behind a scalable application
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Familiarity with limitations of PHP as a platform and its workarounds
• Creating database schemas that represent and support business processes
• Familiarity with SQL/NoSQL databases and their declarative query languages
• Proficient understanding of code versioning tools, such as Git
• Experience in common third-party APIs (Google, Facebook, Ebay etc)
• Good knowledge of relational databases, version control tools and of developing web services
• Passion for best design and coding practices and a desire to develop new bold ideas
• Attend daily stand-up meetings to provide updates on project status
• Abilities from requirements gathering to successful deployment

• Minimum 2 to 4 years of experience in PHP CodeIgniter

• Experience using MVC Frameworks such as CodeIgniter

• Knowledge of PHP web frameworks including Yii, Laravel, and CodeIgniter.
• Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
• Understanding of object-oriented PHP programming.

• Previous experience creating scalable applications.
• Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
• Familiarity with SQL/NoSQL databases.
• Good problem-solving skills.

• PHP
• JavaScript Frameworks
• OOP
• Data and Data modeling
• HTML5/CSS3

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.

Roles and Responsibilites:

• Designing and building mobile applications for Apple’s iOS platform.
• Collaborating with the design team to define app features.
• Ensuring quality and performance of the application to specifications.
• Identifying potential problems and resolving application bottlenecks.
• Fixing application bugs before the final release.
• Publishing application on App Store.
• Maintaining the code and atomization of the application.
• Designing and implementing application updates.