Customer Success Manager

Company Description

intalk.io is an Omnichannel Customer Interaction Platform by Agami Tech, empowering businesses with advanced CRM, Customer Application Development, and End-to-End Unified Customer Interaction Management. Our boutique solutions integrate voice, email, chat, WhatsApp, and social media across environments—helping clients accelerate business outcomes, boost productivity, and streamline multi-vertical enterprise operations through seamless, AI-driven communication and robust reporting

Role Description

• Collaborate with sales teams to identify and analyse customer requirements, translating them into viable software solutions.
• Assist in qualifying leads by leveraging technical knowledge to address business challenges and deliver value.
• Develop and deliver tailored presentations, demos, and proposals showcasing product capabilities and fit.
• Provide technical support throughout the sales cycle, addressing queries and concerns for prospective clients.
• Prepare and manage technical/functional documentation for RFPs/RFIs and act as a bridge between sales and development teams.
• Conduct business analysis to ensure solutions align with client objectives and integrate smoothly.
• Stay up-to-date with industry trends and new technologies, proactively identifying client opportunities

Qualifications

• 1–3 years’ presales experience in the Technology industry and/or hands-on working experience in SAAS products.
• Strong analytical problem-solving skills and service-oriented mindset.
• Excellent communication and presentation skills, confident delivering live product demos.
• Experience with CRM tools and business documentation.
• Proven ability in customer needs assessment and relationship management.
• Bachelor’s degree in Computer Science, IT, Engineering, or a related field (preferred).
• Relevant certifications are a plus.

Strong B2B Inside Sales / Product Sales profiles

Mandatory (Experience 1): Must have 6+ years of experience in Inside Sales for B2B (Services / SaaS) Sales roles

Mandatory (Experience 2): Proven experience in B2B product sales, with hands-on involvement in lead generation, qualification, client follow-ups, and opportunity management

Mandatory (Experience 3): Strong exposure to campaign management, active follow-ups, and inside sales motions (email, calls, CRM-driven sales)

Mandatory (Sales Execution): Demonstrated ability to identify prospective clients, manage sales pipelines, and support closure of deals

Mandatory (Core Skills): Solid understanding of sales process, sales matrix, sales techniques, and client engagement model

Mandatory (Tools): Hands-on experience using Salesforce or any CRM tool, along with online resource management and data mining.

Mandatory (Education): Bachelor’s degree in BA / B.Com / BBM / BBA

Mandatory (Company): B2B SaaS

Responsibilities:

• Should have worked on end-to-end talent management - hire-to-retire model Should be able to take us through the employee lifecycle process
• Should be good at interacting with people and should have done the following: Conduct review and appraisal cycle across teams
• Benchmarking compensation across companies
• Attrition planning
• Succession planning
• Driving Learning & Development across the company
• Ensuring cultural homogeneity
• Employee engagement
• Performance Management and its Process
• Compensation benchmarking
• Onboarding & Induction:
• Should have done the following:
• Plan and execute staff welfare programs.
• Provide a presentation to new joiners about the HR policies of the company.
• Discuss future planning and expansion of the company with employees
• Organize health awareness programs for employees.
• Take care of maintaining a good relationship between employee and employer.
• Employee Grievance Handling:
• Should have been involved in the below:
• Prepare and maintain employee retention policy.
• Handle and resolve grievances of employees.
• Resolve problems between employees and employers regarding different issues eg: compensation, processes, policies, etc. Share instances of any difficult issue resolved.
• HR Compliances & Organizational Development:
• Should have worked closely with other HR stakeholders for the following.
• Coordinate with HR Ops for registering new employees in EPF, ESI and medical benefits.
• Check and clear expense reports of employees with HR Ops
• Responsible for joining and exit interviews.
• Implementation of new policies according to the system.
• Alignment of staffing philosophy, strategies, and values with business goals. Maintain a record of all employee's data- joiners, leavers Work with auditors for all HR Audit purposes.

Requirements:

• 3-5 Years of experience in HRBP Functions in a Startup company.
• Developing HR strategies, policies, and practices.
• Excellent communication skills.
• Being Data Oriented is a must.
• Analytical skills.
• Problem-solving skills.
• Proactive nature.
• Excellent interpersonal skills.
• Meticulous attention to detail.
• Highly organized.
• Great people skills.

• You have 2-5 years of experience using two or more development languages (ASP.NET, JavaScript, Scala, C#, etc.) with experience in Object-Oriented programming and full-stack web application development
• You can write clean, high-quality code in a variety of languages and are also able to spot and improve bad code
• You have experience with Agile and/or Continuous Delivery approaches such as Continuous Integration, TDD, Infrastructure as Code, etc.
• Experience with developing web applications based on ReactJS
• Hands on experience in setting up automated build pipelines based on Jenkins, Gradle, MSBuild, Maven etc.
• Bonus points if you have knowledge of cloud technologies such as AWS/Azure/GCP, Docker and Kubernetes
• Experience with atleast one RDBMS sql-server or postgress having good sql skills
• You will champion best practices like writing clean and reusable code using practices like Test Driven Development, SOLID principles, OO design, and pair programming
• You will partner with developers from other cross-functional teams advocating devops culture
• Experience with building REST APIs and asynchronous messaging systems
• You will work in collaborative, product-focused teams to build innovative customer experiences
• Take ownership and accountability beyond individual deliverables, always pushing the envelope in order to deliver awesome results for our clients

We are looking for an Android developer who has hands-on experience in coding, building technology blocks, help answer choice of certain platform/tech over others, help the team visualize the product with the available resources and assets. 

What you’ll do:

• Design, develop, and test functionality for the latest app design.
• Support the entire application lifecycle (concept, design, test, release, and support).
• Collaborate with cross-functional teams to define, design, and develop new features.
• Take requirements and specs from design to development and be the first line of quality assurance.
• Understand user requirements—these apps have to meet real-world scenarios.
• Support the Supersub Mobile application in its entirety, including working on bug fixes and improving application performance, reliability and stability.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

What you bring:

• 3+ years of mobile software development experience.
• 3+ years of Kotlin Android development preferred.
• Solid Firebase & Firestore experience.
• Excellent decision-making skills with the ability to balance timeline vs features, while not sacrificing quality, and all within a fast-paced environment.
• Extensive knowledge in object-oriented software development, various architecture such as MVC/MVVM/MVP, multithreading, networking and memory management.
• Knowledge of standard Android libraries and frameworks.
• Strong analytical, prioritization, and troubleshooting skills.
• Excellent written and verbal communication skills.
• Advanced knowledge of Android SDK, including relevant frameworks, such as testing and mocking frameworks, REST clients, dependency injection, etc.

Job Description – Sr. Magento Developer

We are looking to hire an experienced Magento Developer to build and maintain E-commerce websites for our clients. As a Sr. Magento Developer, you will be responsible for liaising with the design team, setting up Magento 2.x sites, building modules and customizing extensions, testing the performance of each site, and maintaining security and feature updates after the installation is complete.

Role Responsibilities:

• Architect and propose Magento solutions as per client requirements
• Review business requirements working with other team members
• Perform a technical analysis of requirements
• Produce a solid, detailed technical design
• Write clean, modular, robust code to implement the desired requirements with little or no supervision
• Work with the QA and Customer Support teams to triage and fix bugs with rapid turnaround
• Contribute ideas for making the application better and easier to use
• Train the subordinate team of developers
• Create reusable components, which can be configured for different projects
• Create test plans and perform thorough quality analysis on the code before go live
• Research on new integration and plug-in capabilities
• Be actively involved in the pre-sales activities by demonstrating technical capabilities through POCs

Technical & Professional Requirements:

• Bachelor’s degree in Computer Science or related field
• Experienced in Magento (E-commerce CMS) 3-6 years (Familiar with Zend Framework)
• Strong experience with the LAMP stack, MVC or Zend framework
• Strong HTML, JavaScript/jQuery, CSS, Ajax skills
• Strong experience with various API technologies including REST, SOAP
• Knowledge of Agile development methodology
• Excellent communication skills, both written and verbal
• Strong attention to detail
• Ability to manage and work under strict deadlines
• Ability to work in a team environment

Service Line/Domain: Information Technology