Customer Success Manager

POSITION : Customer Success Associate DIVISION : Implementation & Support Team REPORTS TO : Head of Sales - Asia LOCATION: Bangalore Job Description - CSA (Bangalore) iPresso is looking for a self-motivated individual to join our successful team as a Customer Success Associate (CSA) in our Bangalore office. This individual will use skills as a product expert and a strategic relationship builder to grow and maintain current iPresso Customers. We are looking for driven individuals who exude confidence, exceptional communication skills with a proven track record of managing and growing customer accounts and relationships and have worked in a similar role within a SaaS support model. Required Skills & Experience: At least 3 - 4 years’ experience working in the digital marketing space in a customer facing, key account management type role or equivalent with a track record of service excellence. (B2B and SaaS support experience is a big plus). Ability to work with technical resources and to translate technical information for presentation to clients. Have prior experience managing software implementations for multiple clients Have experience delivering product training sessions via phone and web conference software Have used marketing software like iPresso Excellent writing, listening, and communication skills. Experience with Salesforce.com, Sugar CRM, Microsoft Dynamics, Marketing Automation software, email delivery and SEO is a big plus. Must be a highly organized, self-starter that can demonstrate creativity and resourcefulness. Strong individual contributor that requires little supervision. College degree or equivalent work experience. On a day to day basis as CSA you will: Manage multiple customer setup and marketing projects over the phone Help integrate iPresso with existing business and marketing processes Train customers on the iPresso tools Plan and launch marketing campaigns with customers Drive product adoption across the user base Skills: SaaS, Digital Marketing, Customer Success, Client Onboarding, Software Integration. What we offer: You’ll get a chance to foster your career at the leading review platform for Marketing Automation in Emerging Markets. A team that supports your personal development. A competitive, fun and strong value based work culture where you get freedom as long as you perform well. Greater Transparency Cool Looking Office Casual Dress Midtown Office Location Unlimited Coffee and Espresso - Beer coming soon! Opportunity to leave a major footprint in TrustedCompany’s history. Thanks! Narendra Bharani Head of Sales - Asia Office: +91-968 -626 -1728 Email: [email protected] Skype: narendra-bharani www.ipresso.com Read our BLOG: marketingautomagic.com