Customer Success Manager

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

Dotnet Developer:

Experience - 8 - 10 yrs

Immediate joiners

Location : Hyderabad (Hybrid)

Required Skills:

l Web application engineering using ASP .Net MVC, entity framework, WCF, . NET Core

l Should have worked on API creation and should be a hands-on full stack developer using JQUERY, etc

l MS SQL knowledge is mandatory

l Should have experience in client communication

l Should have experience in owning a product and good communication skills.

l Should have experience in using tools like JIRA, GIT etc.

This position is responsible for growing business in the assigned region through self and team by sourcing, qualifying and developing enterprise accounts in the assigned geography for data centre, servers and storage, audio-visual unified communication, cloud services, etc. We also expect the position holder to expand and lead a team of vibrant Enterprise Sales Managers. We are looking for someone who could be proficient in one or two of our solution lines and would be keen to learn the others. Account Development and Management, Team Leadership and Customer Centricity are the cornerstones of this job. Experience or current job in the same location would be preferred. 

Main Duties/Responsibilities:

• Be overall responsible for the regional sales, margins, profitability, headcount and growth goals through self and team. 
• Suggest new services/products and innovative sales techniques for end users and manage accounts in India and globally to increase customer satisfaction.
• Collaborate with senior executives to establish and execute a sales goal for the region.
• Managing a sales team in order to maximize sales revenue and meet or exceed accepted goals, objectives and targets 
• Develop and maintain relations with OEMs and Manufacturers.
• Forecast annual, quarterly, and monthly sales goals.
• Coach, develop and assist the ESMs in their planning, sales techniques, account management and technical knowledge by arranging presentations of strategies, training, seminars, and through regular meetings.
• Develop specific plans to ensure long term-term growth and short-term targets.
• Review regional expenses and recommend cost optimization improvements.
• Anticipate potential and address current problems with prompt and effective solutions
• Identify hiring needs, and collaborate with HR to select and train new salespeople.
• Analyze regional market trends and discover new opportunities for growth.
• Operate as ‘farmer’ for large enterprise accounts while hunting for new accounts.

Skills:

• Result orientation; setting and achieving targets and objectives in time
• Strong verbal and written communications skills including presentation skills.
• Strong relationship building, analytical and negotiation skills.
• Customer centricity; being the customer’s success manager internally at Rahi 
• Ability to work collaboratively with all the verticals across the all geographies in India and other global regions.
• Coaching and leading a team 

http://www.lambdatest.com/">LambdaTest is a cloud-based testing platform aimed at bringing the whole testing ecosystem to cloud. LambdaTest provides access to a powerful cloud network of 2000+ real browsers and operating system that helps testers in cross-browser and cross-platform compatibility testing. The product roadmap is evolving and there are many more functionalities and features which will be added to the product. The company is angel funded by the leading investors and entrepreneurs of the industry. We are growing at a fantastic rate. This is an incredible opportunity for someone talented and ambitious to make a huge impact.

Qualities: Ability to create tools, microsite, devOps and technical solution for testing. Good
debugging skills and programming knowledge. Good in manual testing and white box testing.

Requirements and Qualifications: 

• 1- 3 years Job Experience (startup preferred)
• Expert in at least 1 programming language.
• QA Framework knowledge.
• Developer attitude with good problem Solving Skills 
• Any raw development talent with a QA attitude will work for us. 
• Ability to write unit and integration tests.
• Understanding of testing frameworks.
• Good knowledge of Web driver APIs like Actions Class, Select Class, and Alert.
• Experience with Continuous Integration and Continuous Delivery tool such as Jenkins.
• Knowledge about DevOps Tools.
• Experience in Bug tracking and reporting.

• Worked as a Node.js developer on multiple projects with relevant experience between 1 to 4+ Years.
• Extensive knowledge of Nodejs, JavaScript, APIs, web stacks, libraries, and frameworks.
• Able to work on independent nodejs projects.
• Experience in mongoDB database queries. Able to write and manage complex DB queries .
• Exceptional analytical and problem-solving aptitude.

Roles and Responsibilities

• Build talent pipelines for current and future job openings
• Lead all sourcing strategies
• Manage our external partnerships with colleges, job boards and HR software vendors
• Implement online and offline employer branding activities
• Prepare and review our annual recruitment budget
• Oversee all stages of candidate experience (including application, interviews and communication)
• Forecast hiring needs based on business growth plans
• Manage, train and evaluate our team of recruiters
• Participate in and host recruitment events to drive awareness of our company
• Develop a network of potential future hires (e.g. past applicants and referred candidates)
• Measure key recruitment metrics, like source of hire and time-to-hire

Desired Candidate Profile

• Proven work experience as a Talent Acquisition Specialist or similar role
• Demonstrable experience managing full-cycle recruiting and employer branding initiatives
• Solid understanding of sourcing techniques and tools (e.g. social networks)
• Hands-on experience with Applicant Tracking Systems (ATSs) and HR databases
• Good team-management abilities
• Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners and candidates)
• BSc/MSc in Human Resources Management or relevant field

Designation: React.js Developer (Frontend)

Department: Software Engineering Team

Location: Bangalore

Qualification: Any Computer (Graduate or Post Graduate)

Experience: 5+ years of relevant experience in developing and implementing user interface components using React.js concepts and workflows (Redux, Flux, and Webpack).

Responsibilities:

1. Developing and implementing highly-responsive user interface components using React concepts.
2. Developing and implementing front-end architecture to support user interface concepts.
3. Building reusable components and front-end libraries for future use
4. Optimizing components for maximum performance across a vast array of web-capable devices and browsers
5. Monitoring and improving front-end performance.
6. Prepare technical documentation
7. Collaborate with UX/UI designers to implement design into the code
8. Coach junior team members
9. Implement software enhancements and suggest improvements

Skills Required:

1. Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
2. Thorough understanding of React.js and its core principles
3. Experience with popular React.js workflows (such as Flux or Redux)
4. Preferred to have experience in Javascript, CSS, HTML, and Photoshop (any wireframing tool)
5. Knowledge of isomorphic React is a plus
6. Familiarity with RESTful APIs
7. Familiarity with React Native, NodeJS is a plus
8. Knowledge of modern authorization mechanisms, such as JSON Web Token
9. Good communication skills. Ability to understand business requirements and translate them into technical requirements
10. Good understanding of computer science fundamentals - data structures, algorithms, memory management, performance.
11. Enjoys coding and problem solving
12. Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

Salary: Upto 18LPA (Negotiable)

IMMEDIATE JOINING PREFERRED!

1. Java Developer

Job profile:

• Project Role: Spring boot application developer
• Project Role Description: Design, build and configure spring boot applications to meet
• business process and application requirements.
• Work Experience: Fresher. Should have done at least one project in Java. Hands on
• experience on the Spring boot project is an added advantage.

Must Have Skills: Core Java or Spring boot Application

Important: Engineers should be able to code, Interview will involve actual coding

Key Responsibilities:

• Design, build and configure applications to meet business process and application requirements
• Understanding of

1. server side technologies, how the web applications work. Role of Database and APIs in modern web and mobile applications.
2. client side web frameworks, such as Angular or React and they integration with back end systems

• Implementation and customization of Web based solutions
• Development of custom components such as web interfaces, Validation Services etc.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
•     Write clean, maintainable code while rapidly iterating and shipping
•      Participate in all phases of development, from design to implementation, unit testing, and release.
•  Knowledge of javascript, OOPS including experience with design Pattern
• Excellent in Design patterns, Data Structure.

Technical Experience:

• Engineers should have done project(s) in Java or Spring boot.
• Knowledge of

1. Test and automation tools
2. Git
3. Restful APIs.
4. Solid understanding of object-oriented design and programming concepts.

• Have a passion for quality and writing clean, solid, readable code that scales and performs well.

Expected Competencies:

• Adaptable to change; able to respond to shifting requirements and priorities
• A well-organized and structured approach to work with good attention to detail.
• Comfortable with coordinating and collaborating with business teams to drive required decisions and outcomes.
• A high degree of personal integrity and strong ability to work collaboratively and effectively in a fast-paced, flexible, team-based environment.