Customer Success Manager

Client Success Engineer – Refined Job Description

Job Title: Client Success Engineer

Key Responsibilities

Customer Project Management

• Ensure all required order information is received and projects can be delivered within the committed timeline.
• Complete the Discovery Phase by gathering and validating customer requirements.
• Coordinate with customers and internal teams to ensure timely project completion.
• Create project plans and provide regular progress reports to customers.

Customer Service

• Handle customer calls whenever required and resolve escalated support cases.
• Support and resolve issues escalated by the First Level Support team.
• Ensure solutions are provided within the agreed turnaround time.
• Maintain accurate records of all customer interactions and case activities.
• Ensure services provided are properly billed and paid for.
• Document issues and resolutions through Knowledge Base Articles for future reference.
• Create and modify Crystal Reports as per customer requirements.

Training & Customer Enablement

• Plan, package, and deliver customer training sessions remotely or onsite.
• Help customers become familiar with the Windowmaker software through demos, trials, and guided sessions.
• Prepare presentations, training materials, and videos for advanced or complex features.
• Provide training and guidance to the First Level Support team.

Management Reporting

• Prepare and submit daily and weekly reports to management regarding project and support activities.

Data Projects

• Analyze customer requirements and prepare project specifications.
• Perform data setup and configuration based on approved specifications.
• Conduct code/release testing and quality assurance activities.
• Ensure compliance with company standards and processes.

Qualifications & Experience

• Engineering Graduate with basic computer knowledge, preferably in software or IT-related fields.
• 1 to 8 years of experience in Customer Support, Client Success, or Technical Support roles.
• Freshers with excellent communication skills are also encouraged to apply.
• Good analytical, problem-solving, and coordination skills.
• Strong verbal and written communication skills. 

Data Scientist or Senior Machine Learning Engineer

We are currently hiring for the position of Data Scientist/ Senior Machine Learning Engineer (6–7 years' experience).

Please find the detailed Job Description attached for your reference.

We are looking for candidates with strong experience in:

• Machine Learning model development
• Scalable data pipeline development (ETL/ELT)
• Python and SQL
• Cloud platforms such as Azure/AWS/Databricks
• ML deployment environments (SageMaker, Azure ML, etc.)

Kindly note:

• Location: Pune (Work from Office)
• Immediate joiners preferred

While sharing profiles, please ensure the following details are included:

• Current CTC
• Expected CTC
• Notice Period
• Current Location
• Confirmation on Pune WFO comfort

Must have Skills

• Machine Learning - 6 Years
• Python - 6 Years
• ETL (Extract, Transform, Load) - 6 Years
• SQL - 6 Years
• Azure - 6 Years

Request you to share relevant profiles at the earliest. Looking forward to your support.

Role Overview

Provide advanced (L3) technical support for Citrix environments, ensuring high availability, performance, and security of virtual applications and desktops. This role involves handling complex escalations, root cause analysis, and implementing solutions for enterprise-level Citrix infrastructure.

Key Responsibilities

• Escalation Support: Act as the highest-level escalation point for Citrix-related incidents and problems.
• Citrix Infrastructure Management: Administer and maintain Citrix XenApp/XenDesktop farms, Citrix ADC (NetScaler), and Citrix Provisioning Services.
• Troubleshooting & RCA: Perform deep-dive troubleshooting and root cause analysis for critical issues.
• Performance Optimization: Monitor and tune Citrix environments for optimal performance using tools like Citrix Director and EdgeSight.
• Patch & Upgrade Management: Plan and execute upgrades, migrations (e.g., XenApp 6.5 to 7.x), and security patches.
• Automation & Scripting: Develop PowerShell scripts for automation and efficiency improvements.
• Integration: Collaborate with VMware/Hyper-V teams for VDI and virtualization support.
• Documentation: Maintain detailed technical documentation and knowledge base articles.
• Security & Compliance: Ensure adherence to ITIL processes and security best practices.

Required Skills & Experience

• Technical Expertise:
• Citrix Virtual Apps and Desktops (XenApp/XenDesktop)
• Citrix ADC (NetScaler), Citrix Provisioning Services
• Active Directory, DNS, DHCP
• Tools: Citrix Director, EdgeSight, Citrix Studio
• Certifications: Citrix Certified Expert (CCE-V) or Citrix Certified Professional (CCP-V) preferred; ITIL Foundation a plus.
• Scripting: Strong PowerShell skills for automation.
• Soft Skills: Excellent problem-solving, communication, and ability to work in global teams.

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

• Deliver Excellence - Deliver Delight
• Stay Curious - Stay Driven
• Dream Big - Rise Together

You could also be a Kriyator, if you are

• Fearless in taking on challenges
• Focused on learning, demonstrating new skills and working towards successful outcomes
• Fanatical in taking pride and responsibility in all your work

Why should you join us?

• Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.
• Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.
• Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As a Technical & Style Editor at Kriyadocs, you will play a crucial role in refining and enhancing our written content to meet the highest editorial standards. You will work closely with our authors and writers to ensure accuracy, clarity, and adherence to our style guidelines. This is a fantastic opportunity to work in a creative and collaborative environment, contributing to the success of our publishing projects.

Key Responsibilities:

Review and edit manuscripts for grammar, punctuation, and syntax, ensuring adherence to our in-house style guide.

• Verify and correct technical content, ensuring it is accurate, consistent, and understandable for the target audience.
• Collaborate with authors and writers to maintain the integrity of their work while enhancing readability and coherence.
• Provide feedback and suggestions to improve content structure and flow.
• Proofread and format documents to meet publishing standards.
• Assist in the development and maintenance of editorial guidelines.

Qualifications:

• Bachelor's degree in English, Journalism, or a related field.
• 1-2 years of experience in technical and style editing, preferably in the publishing industry.
• Attention to detail and an eye for consistency.
• Familiarity with editorial and publishing software is a plus.
• Excellent communication skills and the ability to work collaboratively.

If you're a detail-oriented editor with a passion for refining technical content and ensuring style consistency, we'd love to hear from you. Apply now to be a part of our dynamic team at Kriyadocs.

Job Types: Full-time, Permanent

Pay: Up to ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

We are looking for a team member to join us as PHP Developer.

Urja Communications is a Digital Advertising and Communications agency with one important difference…We keep our focus on solving business problems.  

Qualification: Doesn’t matter. Skills and experience do.

Objectives of this Role

• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

Daily and Monthly Responsibilities

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
• Collaborate, problem solve, and/or strategize upcoming client meetings with team members
• Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in NPS scores to identify areas of improvement
• Work with the sales and marketing team to drill customer references and develop case studies

Requisites

• 0-3 years of experience in communications, marketing, sales, account management, or customer success
• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Readiness to travel to client location as and when required
•  

Work location:

Candidates must be based out of Mumbai. Work from office @ WeWork Malad.

Salary:

We highly value talent and experience. Competitive salary or better.

What you need to have: