Customer Success Manager

Role: Customer Service Executive/Technical Support Executive

Responsibilities:

• Call Handling from Customers and resolving the issues.regarding printers, routers , email issues.
• Supporting the Query and do the needful.
• Reporting to the team lead.
• Proactive work to be done.

• Object-oriented JavaScript,
• jQuery,
• ES6,
• React JS (Versions 16.8 & below),
• Redux (Action Type, Action Creator & Reducers),
• Middleware(Redux-Thunk, Redux-Saga),
• React Hooks,
• Axios & Fetch library,
• Managing States & Props efficiently,
• React Forms,
• Validation (Schema & Non-Schema using any third-party library or custom),
• the candidate should be aware of the production build process,
• HTML5,
• knowledge of CSS,
• Rest API integration knowledge,
• Authentication(Token Based) & Authorization with Routes

• Building, Designing, Testing, and Deploying web apps.
•  Thoroughly explore & understand the under-hood of products in the market, strengths & fault-lines of each.
• Drive from Conceptualisation to Deployment of analytics suite of products that are robust and can stand the test of time when our data size is multiplying month-on-month.
• Work closely with designers & product managers to build things that are normally regarded as holy grails in browser-based analytics applications.
• Actively participate in design and code reviews to build robust applications and prototypes.
• Interacting with team members, and customers to continuously look for better innovations for all teams across Trade Brains

• Read and understand the scope of work, and deliverables for the assigned project.
• Get confirmation on the same from TL/Manager.
• Ensure completeness/adequacy of data for a specified project. Coordinate with the site team.
• Have a good understanding of the relevant standards, and testing procedures.
• Prepare the reports as per the standard formats. Ensure customization is done if required from the client end.
• Keep track of completed, ongoing and upcoming jobs.
• Participate in the report discussions.
• Actively involve in training

Roles and Responsibility: 

∙ Develop functional and fast-responsive web applications, using markup languages. ∙ Maintain websites. 

∙ Elaborate mobile-based and web-based features. 

∙ Troubleshoot apps for bugs. 

∙ Fix bugs if necessary and improve usability. 

∙ Improve apps for maximum speed. 

∙ Troubleshoot UI and improve its performance accordingly. 

∙ Employ the latest technology in order to re-built legacy apps. 

∙ Integrate UI elements with server-side ones. 

∙ Detect and fulfill front-end and back-end requirements. 

∙ Perform training and support activities. 

∙ Develop reusable code. 

∙ Write comprehensive manuals, guides, and documents. 

∙ Compile prototype and quality mockups. 

∙ Make sure that high-quality graphic standards are met.

Responsibilities :

• Design, build, and maintain high performance, reusable, and reliable code

• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Skills :

• Should have 2 - 4+ years of experience in Java
• Hands on experience in designing and building Java application using various frameworks is must
• Experience in Spring, Spring cloud and Spring Boot
• Experience in Angular,SQL,GIT.
• Experience in Maven and Gradle
• Should Possess good knowledge in creating test plans and test strategies.
• Knowledge of implementing various testing methodologies, test automation tools
• Designing and documenting detailed test cases to cover all levels of tests
• Strong analytical and problem solving skills
• Excellent oral and written communication skills
• Good logical sense, strong technical skills and the ability to learn new technologies quickly

Education:

• Bachelor's (Required)

Experience:

• total work: 2 -4 years (Required)

Job Types: Full-time, Permanent

Salary: ₹60,000.00 - ₹100,000.00 per month

• To act as Primary Point of Contact for transferees
• To be responsible for overall service satisfaction, coordination with customers and service professionals, and follow-up throughout the relocation service cycle.
• Effectively coordinate, communicate, and manage service delivery with local company vendors and external service providers
• Receive all newly booked initiations.
• Contact transferee immediately upon receipt of new initiation.
• Reply to e-mails and inquiries within 4 working hours.
• Assemble Welcome Kits for all transferees and ensure they are made available to the field consultant well in advance of the scheduled date of service delivery.
• Provide regular updates to the Line Manager with regard to the status of service delivery.
• Ensure all follow-ups with internal/ external customers are made within reasonable time on a regular basis.
• Ensure all transferee records in databases are kept updated and complete at all times.
• Provide full notes on all cases handled. Manage and maintain electronic data and relevant documents in the physical files.
• Provide information for reports in a timely manner when requested.
• Ensure sending and collection of RSQS (Relocation Services Quality Survey) feedback
• Ensure timely updates of Job Log Sheets for each month.
• Ensure timely and accurate invoicing/ billing.
• To receive and acknowledge all related vendor bills, get the same approved by the Manager To create appropriate Account Payable entries in the job costs and forward the approved bills to Accounts, for processing vendor payment.

DESIRED SKILLS

• Very good written and spoken English. Knowledge of foreign languages highly desirable.
• Excellent interpersonal skills including active listening, ability to interact confidently with senior executives, and intercultural sensitivity.
• Ability to read and interpret documents such as service agreements, procedural manuals, process maps & tenancy agreements.
• Ability to write routine reports utilizing Word, Excel, and/or Powerpoint.
• Good organizational and time management skills.
• Good arithmetic and analytical skills

ATTITUDES & BEHAVIOURS

• Ability to work proactively and autonomously, applying experience and common sense in both standard and non-standard service scenarios.
• Attention to detail. Willingness to participate and engage in team activities in order to make a contribution towards better service delivery.
• Willingness to learn new skills to be able to work productively.
• Productivity – Manage a fair workload, manage time well, volunteer for additional tasks where workload allows, and show self-initiative to seek out additional value-added assignments when other work is completed.
• Dependability – Manage commitments, work independently where appropriate, without need for constant supervision, be accountable, handle change, stay focussed under pressure, meet attendance/ punctuality standards.
• Teamwork – Work effectively in a team environment, be flexible and open-minded, actively share information with other company staff members, foster a team orientated environment, and be sensitive to other workloads.
• Initiative – Tackle problems and take independent action where appropriate, seeks out new responsibilities, generate new ideas, and practice self-development.
• Personal Organisation – Keep information and files organized and accessible, respond quickly to information requests from Line Manager and other company staff.
• Perform other duties as directed by the Manager. This may include assisting with other duties within the Branch in the event that staff is on leave, on holiday, or otherwise indisposed.
• Attend training seminars and other on-job-training programs on behalf of the Branch as arranged by the company, which could include domestic travel.

• BE/B.tech Computer science or related degree.
• Salesforce Platform Developer II certification is highly desired
• 4+ years of experience programming on the Salesforce platform
• Deep understanding of the Salesforce.com product suite including Sales Cloud, Platform and the App Exchange
• Extensive development experience with Apex Classes, Triggers, Visual-force, Lightning, Batch Apex, SOQL, Salesforce API's and other programmatic solutions on the Salesforce platform
• Firm understanding of advanced design patterns and engineering best practices
• Familiarity with agile software delivery methodologies such as Scrum
• Background in development of enterprise systems as part of a complete software product life-cycle
• An effective communicator that works well in a collaborative team setting
• Natural problem solver who enjoys identifying ways to improve our customer's overall experience
• Prior experience in SaaS or subscription-based companies is a plus
• Familiar with integration applications such as Boomi, Informatica and Mulesoft preferred
• Working knowledge of Web and JavaScript frameworks are a plus Self-starter, self-motivated, able to work independently, prioritize effectively, and perform multiple tasks under minimal supervision.