Job Title: Customer Success Executive
Job Summary
We are seeking a proactive and customer-focused Customer Success Executive to build strong relationships with customers, ensure successful onboarding, and deliver exceptional customer support. The ideal candidate will act as a trusted advisor, helping customers achieve their goals while driving long-term satisfaction and retention.
Key Responsibilities
- Build and maintain strong, long-term relationships with customers
- Act as the primary point of contact for customer queries and support needs
- Understand customer requirements and provide timely, effective solutions
- Guide customers through onboarding, product adoption, and ongoing usage
- Proactively identify customer issues and work with internal teams to resolve them
- Monitor customer satisfaction and take steps to improve the overall experience
- Handle escalations professionally and ensure timely resolution
- Collect customer feedback and share insights with product and sales teams
- Support renewals, upsell, and cross-sell opportunities by understanding customer needs
- Maintain accurate customer records and activity reports
Required Skills & Competencies
Customer Relationship & Communication Skills
- Strong relationship-building and interpersonal skills
- Excellent verbal and written communication abilities
- Ability to engage with customers empathetically and professionally
Customer Support & Problem-Solving
- Strong problem-solving and conflict-resolution skills
- Ability to manage multiple customer issues efficiently
- Customer-first mindset with attention to detail
Technical & Professional Skills
- Familiarity with CRM tools (e.g., Salesforce, HubSpot, Zoho)
- Basic understanding of customer success metrics (CSAT, NPS, churn)
- Ability to analyze customer data and identify trends
Personal Attributes
- Proactive, self-motivated, and results-driven
- Strong organizational and time-management skills
- Ability to work independently and as part of a team
Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or a related field
- 1–3 years of experience in customer success, customer support, or account management (preferred)
- Experience working in a customer-facing role
What We Offer
- Opportunity to work in a customer-centric and collaborative environment
- Career growth and learning opportunities
- Competitive salary and performance-based incentives
Shubham Vishwakarma
Full Stack Developer - Averlon
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