
Customer Solution Engineer
at Conversational Automation & Intelligence. (E1)
- Work with customers and partners to understand, identify the issues and provide technical assistance in the setup, integrations, and usage of the company platform.
- Work with the internal engineering and business development teams, to research, solve and enable customers to their full potential.
- Talk to customers through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
- Document technical knowledge in the form of notes, manuals and FAQs.
- Ensure all customer conversations are logged. Prioritize and manage several open issues at once. Follow up with customers and other internal teams to ensure that the issues are resolved on time
- Work with the product team to identify gaps and recommend solutions for the same.
Requirements
- Up to 4 years of experience.
- An engineer with immense energy and affinity to work with customers and solve their critical issues. B.Tech, especially in Computer Science, Computer or Electrical Engineering or related fields, is highly desired.
- Experience in software development technologies. Familiarity with web technologies & scripting languages (HTML, NodeJS, Python in particular) is a strong plus.
- Ability to reason, think and identify problems and work with teams to design, estimate & deliver a solution for the same.
- Excellent communication skills (both verbal and writing) to converse with customers and the ability to capture knowledge into documentation & reference materials.
- A persistent learner with the ability to constantly learn and grow with the team

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3-8 years
About Company:
The company is a global leader in secure payments and trusted transactions. They are at the forefront of the digital revolution that is shaping new ways of paying, living, doing business and building relationships that pass on trust along the entire payments value chain, enabling sustainable economic growth. Their innovative solutions, rooted in a rock-solid technological base, are environmentally friendly, widely accessible and support social transformation.
Requirements:
1. RECENT EXPERIENCE - Has worked on VB .NET over recent 1 year
2. VB.NET/ASP .NET with SQL server experience
3. Web application development with hosting on IIS experience.
4. Basics of Jquery
5. good communication skills
6. good attitude/team -working skills
- 2+ year of experience in Development in JAVA technology.
- Strong Java Basics
- SpringBoot or Spring MVC
- Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
- Proficient in REST API development
- Messaging Queue (RabitMQ or Kafka)
- Microservices
- Any Caching Mechanism
- Good at problem solving
- 4+ years of experience in using Java/J2EE tech stacks
- Good understanding of data structures and algorithms.
- Excellent analytical and problem solving skills.
- Ability to work in a fast paced internet start-up environment.
- Experience in technical mentorship/coaching is highly desirable.
- Understanding of AI/ML algorithms is a plus.

A Product based company is looking out for software engineers in the following categories.
If your profile matches any of the skills&experience categories and you are looking for a change, Salary won't be a constraint for the right candidate
Category : 0 to 2 years of experience in mobile applications development for android or iOs platforms.
Medical content writer
Salary: 5-9 LPA
About ZenOnco.io:
https://zenonco.io/">ZenOnco.io is the world’s first integrative oncology healthtech platform. At ZenOnco.io, we aim to extend life and improve the quality of life for cancer patients through integrative oncology treatment, which covers both medical treatment as well as complementary treatment (Nutrition, emotional wellness, fitness, and community support).
To provide the best medical treatment options to cancer patients, we have partnered with 50+ hospitals across India, and cover 1,000+ oncologists. We also provide patients access to a full range of diagnostic tests that are required to arrive at the most effective cancer treatment.
We heavily deploy technology in our operations, and have recently launched the world’s first Integrative Oncology Preliminary Assessment Report tool (ZIOPAR) to guide cancer patients free of cost on the possible treatment options based on their cancer profile, symptoms and other conditions.
We believe in innovation, dedication and commitment. While we have the thrill to seek out and capture the world, we are looking for a responsible partner in you. If you feel you can become one of us, apply today.
Company introduction video: https://bit.ly/ZenOncoIOintroduction">https://bit.ly/ZenOncoIOintroduction
Role and responsibility:
Acts as Lead Medical Writer and performs competently on straightforward projects, with guidance from senior staff as required. Takes responsibility for preparation of assigned documents to a high standard, working in accordance with Quintiles SOPs and the customer’s requirements. Identifies project needs, tracks project timelines and implements client requests with senior review.
- Participates in both internal and external project team meetings and liaises directly with the customer on medical writing issues, as appropriate and with senior support as needed.
- Arranges appropriate internal review of assigned documents and takes responsibility for on-time delivery.
- May perform QC review of documents or parts of documents prepared by more senior staff.
- Takes responsibility for managing day-to-day workload for assigned tasks and projects, in collaboration with senior staff.
- Keeps abreast of current data, trends, medical writing/regulatory knowledge, developments and advances in area of drug development/medical writing.
- Complies with Company SOPs and participates in the implementation of new SOPs.
Required knowledge, skills, and abilities:
Excellent standard of written English, and ability to communicate fluently and effectively in English, both in writing and verbally.
- Familiarity with the structural and content requirements of clinical study reports, protocols, and similar documents.
- Ability to integrate, interpret, and summarize data from a variety of sources in a clear and concise manner.
- Competence in completing a good first draft clinical study report in a routine therapeutic area within a reasonable timeframe with limited guidance.
- Good understanding of common statistical methods used in clinical trials and interpretation of their results.
- Ability to give a simple presentation to a project team and/or customer, e.g. on Medical Writing processes.
- Ability to identify inconsistencies and deficiencies in statistical output.
- Coordinate with various technical professionals to gather, organize and compile information on new products or processes
- Go through medical topics and assist physicians in writing research related articles and reviews
- Assist in preparing press releases, training material and marketing content
- Write articles and reports on research discoveries connected to health and medical fields
- Communicate complex medical information in a succinct way
- Work with clinical researchers in the development of research protocols
- Participate in the preparation of various clinical research and regulatory documents
- Prepare annual reports, brochures, abstracts and presentations
- Prepare training materials and eLearning content according to the needs of the audience
- Make sure all applicable guidelines and regulations are followed
- Stay up to date on current industry practices and regulations
- Knowledge of regulations relevant to medical writing
Education and Experience:
Bachelor’s or Master’s degree in a life science-related discipline, plus at least 4 years+ experience as a medical writer within a pharmaceutical environment; or equivalent combination of education, training and experience.
You will get:
- Some of the best people to work with (founders are IIM graduates and investment banker)
- An opportunity to make a difference in the lives of millions of cancer patients across the globe
- A great learning environment and opportunity to grow

