
Customer Solution Engineer
at Conversational Automation & Intelligence. (E1)
- Work with customers and partners to understand, identify the issues and provide technical assistance in the setup, integrations, and usage of the company platform.
- Work with the internal engineering and business development teams, to research, solve and enable customers to their full potential.
- Talk to customers through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
- Document technical knowledge in the form of notes, manuals and FAQs.
- Ensure all customer conversations are logged. Prioritize and manage several open issues at once. Follow up with customers and other internal teams to ensure that the issues are resolved on time
- Work with the product team to identify gaps and recommend solutions for the same.
Requirements
- Up to 4 years of experience.
- An engineer with immense energy and affinity to work with customers and solve their critical issues. B.Tech, especially in Computer Science, Computer or Electrical Engineering or related fields, is highly desired.
- Experience in software development technologies. Familiarity with web technologies & scripting languages (HTML, NodeJS, Python in particular) is a strong plus.
- Ability to reason, think and identify problems and work with teams to design, estimate & deliver a solution for the same.
- Excellent communication skills (both verbal and writing) to converse with customers and the ability to capture knowledge into documentation & reference materials.
- A persistent learner with the ability to constantly learn and grow with the team

Similar jobs
ABOUT THE POSITION
We are looking for an energetic and passionate individual who will be ready to take on multiple responsibilities in the role of Business Development Executive. You will learn broadly and deeply, have autonomy and freedom, and you will have the capacity to build the foundation of one of India’s great brands.
We would be happy to hire someone who is fearless, big dreamer, entrepreneurial, analytical, energetic and an incisive co-worker.
THE IDEAL CANDIDATE
· Self-starter, ready to take on new challenges
· Loves interacting with new people
· Persistent and diplomatic
· Good negotiator
· Excellent networking skills
· Positive attitude and ability to work with multiple departments
ROLES/RESPONSIBILITIES
· Co-ordinate with brokers and go for the field visits with the respective teams for entire South India
· Maintaining the database of potential clients
· Building business relationships with current and new clients
· Co-ordinating with the various departments internally for getting the paper work completed for new projects
· Keeping up with the latest industry developments, including market positioning of the competitors
SALARY
Will depend on experience. Upto 5 LPA + Variable incentives of upto 5LPA
Company Description
KGISL Institute of Technology is a higher education institution located in Coimbatore, Tamil Nadu, India. As part of the KGISL Campus, the institute is committed to delivering quality education in the field of technology. With a focus on both theoretical and practical learning, KGISL Institute of Technology aims to produce skilled professionals who can meet the demands of the industry.
Role Description
This is a full-time on-site role for an Assistant Professor in the Computer Science and Engineering (CSE) department. Located in Coimbatore, the Assistant Professor will be responsible for teaching undergraduate and graduate courses, guiding student projects, and conducting research. Day-to-day tasks will include preparing lecture materials, evaluating student performance, mentoring students, and participating in faculty meetings. The role also involves contributing to curriculum development and engaging in departmental activities.
Qualifications
Strong knowledge in Computer Science and Engineering subjects
Experience in teaching at the undergraduate and graduate levels
Research skills and the ability to guide student projects
Excellent written and verbal communication skills
Proficiency in curriculum development and academic assessment
Master's degree in Computer Science, Engineering, or a related field
Experience in the use of digital tools and teaching technologies is an advantage
Commitment to continuous improvement and professional development
About us: our client is a deep-learning software company that specializes in conversational interfaces to solve specific, high-impact problems in the enterprise. our client is building fundamental AI technology across a broad area of neural networks, speech synthesis, and deep learning to make conversational computing for the enterprise a reality.
conversational AI platform is designed to make computers understand humans. our client enables large enterprises to deploy high-impact conversational assistants, offering vertical-specific solutions in various regulated industries, such as healthcare, finance, telecommunications, and others.
More about us:
- Working Experience of Ruby on raiils
- MS or BS in Computer Science or a related subject.
- Played the role of a core engineer for 3 years in at least one project/product.
- Excellent proficiency in Object-Oriented Programming
- Key Skills: Understands what world-class quality means
- Experience with one of Vue, AngularJS or Backbone or similar
- Thorough understanding of browser local cache
- Thorough knowledge of HTML, CSS, and Object-Oriented JavaScript
- Write clean code. Thorough knowledge of various security issues in-browser applications and the ability to fix them.
- Knowledge of LESS or Saas Proficient in responsive design
Who are we and what do we do?
The Dice platform, one of the most advanced SaaS fintech organizations, helps businesses convert their spending from many fragmented applications, prepaid cards, offline reimbursement/invoice management, procurement, and payment systems to a single spend platform. There will be no more cash, cards, refunds, or offline invoicing since our entire goal is to provide businesses more knowledge and control over how they spend their money, resulting in significant cost savings and profitability. We are a hyper growth startup collaborating with premium Indian enterprises, startups, and industry leaders across disciplines.
Perks in store for you when you join the team:
- You'll be surrounded by passionate team members.
- Your work will have a visible impact.
- You will be working on interesting technical challenges in a fast-paced environment.
Requirements and skills:
- Hands-on Software Development experience.
- 2-4 years of relevant experience in Java development.
- Hands-on experience in designing and developing applications using Java EE platforms.
- Object-Oriented Analysis and design using common design patterns.
- Profound insight of Java and Java EE (Multithreading, Reactive Programming, etc)
- Excellent knowledge of Relational Databases, SQL, and ORM technologies (MySQL, EBean)
- Excellent knowledge in RESTful API development, event-based processing.
- Experience with test-driven development.
- Knowledge of GIT, Linux, Docker, Redis
Responsibilities:
- Designing, implementing, and maintaining Java applications that are often high-volume and low-latency, required for mission-critical systems
- Delivering high availability and performance
- Contributing in all phases of the development lifecycle
- Writing well-designed, efficient, and testable code
- Conducting software analysis, programming, testing, and debugging
- Managing Java and Java EE application development
- Ensuring designs comply with specifications
- Preparing and producing releases of software components
- Transforming requirements into stipulations
- Support continuous improvement
- Investigating alternatives and technologies
Location:
Pune
monitoring
applications. The responsibilities of React Native Developers include writing code,
designing
solutions for applications, and improving functionality.
2+ years of professional experience working with React Native.
Work as part of a small team to build React Native iOS / Android applications for Full
Stack clients.
Architect, build, and maintain excellent React Native applications with clean code.
Release applications to the Apple and Google Play stores.
Interface with clients via Slack, Zoom, and email.
Work with modern tools including Jira, Slack, GitHub, Google Docs, etc.
Architect, build, and maintain excellent React Native applications with clean code.
Implement pixel-perfect UI that match designs.
Implement clean, modern, smooth animations and transitions that provide an
excellent user
experience.
Integrate third-party APIs.
Ability to build native modules when required
Summary
• The project lead is a core member of the agile teams implementing EdTech solutions. These EdTech solutions, ranging across Learning Platforms, Assessment systems, Simulation Training, and Interactive content, are to be fit-for-purpose, efficient, and of high quality.
• The responsibility of the project lead is to guide the overall implementation of the solutions created by the Zeus Learning team and address day-to-day issues related to the client’s business processes
The essence of Role – key accountabilities
• Take charge of the project and help it succeed
• Work with cross-functional teams to create a shared vision
• Coordinate all activities to run the project
• Build product roadmaps, run agile ceremonies and manage stakeholder expectations
• Educate teams about software development processes.
• Be the interaction point between Zeus Learning teams and the client and set correct expectations
• Ensure the product shapes up as envisioned
Requirements
• Should have a history of managing large projects.
• Good understanding of agile software development processes.
• Should be able to run teams and keep people motivated throughout the project.
• Have great negotiation skills
- Understand customer environment – Install Products, configure in customer Network and Troubleshoot problems faced during demonstration, Good understanding on network configuration, troubleshooting, Install devices in Customer environment & Diagnose issues in Windows & Linux O/S.
- Understand the new requirements (Projects) and implement suitable solution by making suitable modifications in product hardware, software, driver and Firmware by coordinating with Business, Customization team members.
- Conduct Training to partners and regional sales members regularly on current and new products and solutions.
- To operate from Bangalore; Travel KA, AP-TS, TN & KL on regular basis and Support Regional Sales Members & Partners on Epson Products and Solutions.
- Drive business as a product specialist by enabling the sales team
- The candidate should have mid-level experience in IT solution designing, especially in networking with familiarity to security domain.
- Good understanding of customer requirements and understanding of technical qualifications, solutions, compliances etc.
- Willingness to continuously learn technology.
- Work for meeting deadlines
Cogoport Story
Do you prefer to get speeding tickets or parking tickets?
Because at Cogoport we are speeding ahead to do something remarkable for the world. We are trying to solve the Trade Knowledge and Execution Gap, which is currently widening and preventing trade to the tune of $3.4 trillion annually. This Gap has enormous economic as well as human impact and disproportionately hits small and medium businesses globally.
The team at Cogoport is working on developing a new category, the Global Trade Platform, that helps companies discover and connect with appropriate trade partners, optimize shipping and logistics options and costs, and improve cash management and cash flow.
Cogoport is currently in hypergrowth mode. We are proud to have been named an Asia-Pacific High-Growth Company by the Financial Times and an Indian Growth Champion by the Economic Times. We are aiming to reach an annualized revenue of $1 billion (7700 Crores INR) by this summer and are hiring over 500 additional employees. We are currently hiring in Mumbai, Gurgaon, Chennai and Bangalore.
Cogoport Culture: We have two core values at Cogoport—Intrapreneurship and Customer-centricity. If you share these values and are a hard worker who is willing to take risks (and occasionally get a speeding ticket), you can make a huge impact and propel your career in an endless number of directions with Cogoport.
Cogoport Leadership
https://www.linkedin.com/in/purnendushekhar/">https://www.linkedin.com/in/purnendushekhar/
https://www.linkedin.com/in/amitabhshankar/">https://www.linkedin.com/in/amitabhshankar/
Life at Cogoport: It’s rare to be able to join a company that can give you the resources, support and technology you need to break new ground and see your ideas come to life. You’ll be surrounded by some of the smartest engineers and commercial specialists in India and the Asia Pacific Region.
With huge growth and the right entrepreneurial mindset, comes huge opportunities! So, wherever you join us, you’ll be able to dream, deliver better and brighter solutions, and speed ahead with the possibility to propel your career forward in endless directions as our company continues to grow and expand.
For more insights about the company: https://cogoport.com/about">https://cogoport.com/about
Why Cogoport?
International Trade can be complicated at times and every day brings new challenges and opportunities to learn. When we simplify international trade, it empowers and affects every human being on the face of this earth. Seven billion people - one common problem.
As a part of the Talent team at Cogoport, you will get an opportunity to be a part of an industry-wide revolution in the world of shipping and logistics by collaborating with other brilliant minds to resolve real world on-ground challenges. You will have a direct impact on the revenue and profitability growth for the organization.
Areas of Impact for you
- Hands-on management with deep-dive into the details of software design, implementation and debugging.
- Guide your teams in developing roadmaps and systems to drive product growth, then identify, plan, and execute projects to support that growth.
- Manage multiple projects across a wide breadth of technologies, coordinate dependencies, and interactions with the internal teams and external partners.
- Collaborate with stakeholders from across functions to keep the development team in sync with all functions and overall business objectives.
- Develop large multi-tenant applications in Rails.
- Understand Rails best practices and religiously introduce those to the codebase.
- Set up, create and manage strong best practices/architecture to ensure reliable, secure, bug-free, and performant software is released on-time.
Desirable Skills and Experience
- Loves coding.
- 2-4 years of experience building scalable & complex products from scratch.
- Demonstrated ability to build complex scalable technology products.
- Should have prior experience of working with ROR, React, PostgreSQL and cloud infra.
- Understanding scaling strategies for high-traffic Rails applications.
- Understanding O-Auth2 or JWT (Json Web Token) authentication mechanisms.
- Experience in using ActiveRecordSerialize, RSpec and active interaction.
- Knowledge about Asynchronous Networking in Ruby; Refactoring ActiveRecord Models; Background Job processing using Redis and Sidekiq; Writing automated Deployment Scripts using Capistrano, Ansible etc.
- Expertise in Data Science and Machine Learning is a pl
- Expertise in Jenkins, Kubernetes, dockers and cloud technology is a plus.
Cogoport is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and respected at work.
Founded in 2019 by VIT alumni, this B2B marketplace works with the bottomline of hotels thereby helping them boost their profits by at least 20%. It has already empowered over 1000 hotels including ITC Hotels, Radisson and Taj.
This platform is disrupting the hospitality sector by leveraging the power of omnichannel procurement.
- Creating and implementing best purchasing practice, vision, strategy, policies, processes and procedures to aid and improve business performance
- Discovering profitable suppliers and initiating business and organizing partnerships
- Negotiating with external vendors to secure advantageous terms
- Evaluating the challenges faced by the business and taking action to mitigate risks and developing opportunities
- Responsible for managing relationships and negotiating with key suppliers at a senior and strategic level
- Collaborating with key persons to ensure clarity of the specifications and expectations of the company
- Providing leadership and managing a high performing team that delivers continuous improvement, added value and cost reduction
Desired Candidate Profile
What you need to have:
- Any graduate degree
- 4+ years of experience in the Hospitality industry in a senior Procurement role
- Ability and experience in leading a team
- Strong communication, negotiation and interpersonal skills
- Self-motivated and driven










