Customer Solution Engineer

1. Write high-quality technical content, blogs, website content, and articles
2. Create engaging social media content for different platforms
3. Research industry trends, competitors, and audience interests
4. Optimize content using SEO best practices
5. Work closely with the marketing and design team for content planning
6. Ensure all content is clear, thoughtful, and aligned with the brand voice
7. Proofread and edit content before publishing
8. Take ownership of assigned projects and meet deadlines consistently

Senior AI/ML Engineer

📍 Pune, Maharashtra (Onsite)

💼 Experience: 6–10 Years

🕒 Employment Type: Full-Time

About the Role

We are seeking a highly skilled Senior AI/ML Engineer to lead the design, development, and deployment of enterprise-scale Artificial Intelligence and Machine Learning solutions. The ideal candidate will possess strong expertise in production-grade Retrieval-Augmented Generation (RAG) systems, deep learning architectures, semantic search platforms, vector databases, and AI orchestration frameworks.

This role requires hands-on technical leadership, architectural ownership, and proven experience building scalable AI systems that operate reliably in production environments.

Key Responsibilities

• Design and architect enterprise-grade RAG (Retrieval-Augmented Generation) solutions
• Build and optimize document chunking, retrieval, reranking, and hallucination mitigation pipelines
• Develop and deploy machine learning models using XGBoost, PyTorch, and TensorFlow
• Design deep learning solutions including LSTM and transformer-based architectures
• Build semantic search and vector retrieval systems using modern vector databases
• Develop advanced AI workflows using LangChain and LangGraph
• Design and implement multi-agent AI systems and orchestration frameworks
• Lead AI model deployment, monitoring, optimization, and lifecycle management
• Collaborate with cross-functional teams to translate business requirements into scalable AI solutions
• Mentor junior engineers and contribute to technical leadership initiatives
• Drive AI architecture decisions, performance tuning, and best practices

Required Skills & Qualifications

Must-Have Technical Skills

• 6–10 years of software engineering and AI/ML development experience
• Strong experience building and deploying production AI/ML systems
• Hands-on expertise with RAG architectures and semantic retrieval systems
• Experience with vector databases such as Pinecone, Weaviate, Chroma, Milvus, or Qdrant
• Strong knowledge of Machine Learning and Deep Learning concepts
• Hands-on experience with:
• PyTorch and/or TensorFlow
• XGBoost
• LangChain
• LangGraph
• Experience deploying AI applications in production environments
• Strong debugging, performance optimization, and troubleshooting skills
• Excellent Python programming skills
• Understanding of REST APIs, microservices, and scalable system design

Preferred Skills

• MLflow
• Weights & Biases (W&B)
• Kubeflow
• Transformer architectures and LLM internals
• MLOps practices and model lifecycle management
• Multi-agent AI frameworks
• Cloud platforms such as AWS, Azure, or GCP
• Docker and Kubernetes
• CI/CD pipelines for AI applications

Ideal Candidate Profile

You are someone who:

• Has successfully deployed AI solutions into production environments
• Understands enterprise-scale AI architecture and design patterns
• Has practical experience with retrieval systems and vector search
• Can independently drive AI initiatives from concept to deployment
• Enjoys solving complex engineering challenges
• Demonstrates strong ownership, leadership, and mentoring capabilities
• Thrives in a fast-paced product and engineering environment

Who Should Not Apply

• Prompt-engineering-only profiles
• Candidates with only academic or research exposure
• Tutorial/demo-level GenAI practitioners
• Engineers without production deployment experience
• Professionals lacking hands-on implementation expertise

Educational Qualification

• B.E. / B.Tech in Computer Science, Information Technology, Artificial Intelligence, Machine Learning, Data Science, or related discipline
• Master's degree is a plus

Work Location

📍 Pune, Maharashtra (Onsite)

Hiring Preference

• Immediate joiners preferred
• Candidates currently working on production AI/ML systems will be given preference

Keywords

AI Engineer, Senior AI Engineer, Machine Learning Engineer, Generative AI Engineer, LLM Engineer, RAG Engineer, LangChain, LangGraph, Vector Database, Semantic Search, Deep Learning, PyTorch, TensorFlow, XGBoost, ML Engineer, AI Architect, MLOps, Multi-Agent Systems, Production AI

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

• Diploma / ITI in Electrical or Electronics .
• Strong knowledge of UPS systems (0.5kVA to 10kVA+), static switches, batteries, and power electronics.
• Ability to read and understand electrical drawings, wiring diagrams, and schematics.
• Hands-on experience with multimeters, oscilloscopes, and load testing equipment.
• Good troubleshooting, analytical, and problem-solving skills.
• Experience with brands like APC, Eaton, Emerson, Delta, Vertiv, or Luminous will be an advantage.
• Strong customer service orientation and communication skills.
• Willingness to travel for local on-site support and emergency calls.

About the Role

We are looking for a Node Backend Developer to design, develop, and maintain the server-

side logic for our next-generation healthcare platform. You will work closely with cross-

functional teams to build high-performance, scalable, and secure applications that power

seamless experiences for hospitals, insurers, and healthcare professionals. The ideal

candidate has strong Node.js and Express expertise and can contribute to the

development of robust backend systems and APIs.

Responsibilities

Backend Development & API Design

• Design and implement RESTful and GraphQL APIs using Node.js and Express

• Develop microservices architecture for scalable and maintainable backend systems

• Optimize database queries and enhance performance of existing systems

• Write clean, maintainable code following best practices and design patterns

System Integration & Database Management

• Work with SQL and NoSQL databases (MySQL, PostgreSQL, MongoDB)

• Integrate with third-party services and APIs (hospital systems, insurance platforms)

• Implement caching mechanisms and message queues for improved performance

• Design and manage database schemas, migrations, and data models

Security & Compliance

• Ensure adherence to healthcare security standards (HIPAA, GDPR, ABDM, etc.)

• Implement authentication, authorization, and data encryption mechanisms

• Follow secure coding practices and conduct code security reviews

• Address security vulnerabilities and implement fixes

Collaboration & Process Improvement

• Work closely with frontend developers, DevOps engineers, and product managers

• Participate in code reviews, sprint planning, and technical discussions

• Contribute to CI/CD pipelines and deployment automation

• Document APIs, services, and system architecture

Required Skills & Qualifications

• 2+ years of experience in backend development using Node.js

• Strong proficiency with Express.js framework and RESTful API design

• Experience with relational databases (MySQL, PostgreSQL) and SQL

• Knowledge of microservices architecture and containerization (Docker)

• Understanding of version control systems (Git) and CI/CD workflows

• Strong problem-solving abilities and debugging skills

• Excellent communication and collaboration skills

Nice to Have

• Experience with AI/ML integration in backend systems

• Familiarity with healthcare or insurance industry applications

• Knowledge of cloud platforms (AWS, Azure, GCP)

• Experience with NoSQL databases (MongoDB, Cassandra)

• Understanding of event-driven architecture and message queues (Kafka, RabbitMQ)

• Proficiency in additional programming languages (Python, JavaScript)

What You'll Gain

• Opportunity to build scalable solutions for mission-critical healthcare operations

• Work in a fast-paced, innovative environment with cutting-edge technologies

• Exposure to AI-driven healthcare solutions and enterprise integrations

• Growth potential into Senior Backend Developer or Backend Team Lead roles

Job Summary:

We are seeking a motivated and enthusiastic Inside Sales Representative to join our team. The Inside Sales Representative will be responsible for selling our products or services over the phone, email, and other digital channels to potential clients. The ideal candidate should be an excellent communicator, have a strong sales aptitude, and possess the ability to work in a fast-paced environment.

Key Responsibilities:

• Reach out to potential customers via phone, email, and other digital channels to sell our products or services.
• Develop and maintain relationships with customers to build long-term partnerships.
• Conduct research to identify potential customers and understand their needs.
• Explain the features and benefits of our products or services to customers and address any questions or concerns they may have.
• Close sales and achieve weekly and monthly sales targets.
• Collaborate with marketing and sales teams to develop and implement sales strategies and tactics.
• Maintain accurate and up-to-date records of customer interactions and sales activities in our CRM system.
• Participate in regular sales training and stay up-to-date on industry trends and product knowledge.
• Provide exceptional customer service to ensure customer satisfaction.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field preferred.
• Must have worked with SAAS companies selling to the US market
• 2+ years of experience in inside sales or related fields.
• Excellent communication skills, both verbal and written.
• Strong sales aptitude and ability to negotiate effectively.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Familiarity with CRM software and sales tools.
• Goal-oriented and results-driven with a strong focus on achieving targets.
• Ability to work well in a team environment.
• Strong problem-solving skills and ability to think creatively.
• Positive attitude and ability to handle rejection professionally.

We offer a competitive salary package with incentives and opportunities for career growth. If you are a driven and results-oriented individual with a passion for sales, we encourage you to apply for this exciting opportunity.

JD of GC/BDE/Sr BDE- Inside Sales. 

Company Name- uFaber Edutech Pvt Ltd.

Shift Timing/ Day- 10:30am-7:30pm/ Mon-Sat working.

Website: www.ufaber.com

Who are we-

uFaber is a well-funded Edutech startup, founded by serial entrepreneurs from IIT Bombay to change the way we learn. We sell high-quality online courses on a variety of topics, from exam preparation to certifications. 

Role and Responsibilities-

• Dialing 50-80+ calls and counseling students who have enquired about the product/ services.
• Scheduling free demo lectures for the students.
• Doing post demo calls and closing sales.
• Maintaining a pipeline of all sales administration using CRM software.
• Work on targets and under pressure as this is a hardcore sales profile.
• Flexible to work on additional days and hours.

What we offer you-

•  A salary that you can't get in your current company.
• Incentives and perks that you can't imagine.
• A work culture that doesn't feel like work.

Full Stack Developer – Java, Angular

Description

The Position holder is responsible for developing products and services based on Java & Linux systems, functions as a Senior Software developer, and assists in the entire software lifecycle. The position reports to the Project Manager.

Successful Position holders are excellent communicators, enjoy solving problems, and work well in teams.

Roles and Responsibilities

• Responsible for software development.
• Develop and implement micro services (Must-have)
• Documenting low-level design for the assigned development work.
• Help to integrate UI components using Angular with backend micro service.
• Build reusable libraries and code for future use.
• Optimize application for maximum performance and scalability.
• Interface with other teams across SLB to ensure collaboration.
• Build an effective system that adheres to automation and other engineering best practices.

Qualifications and Experience

• Degree and qualification level - B. Tech/B.E. in Engineering with 5-10 years of relevant experience.
• Strong hands on work experience in Design & Development of Responsive Web application
• Must have -> Experience on any cloud services (AWS/Azure/Google Cloud)
• Must have -> At least 5+ Years of experience in building applications using Java/J2EE
• Must have -> Knowledge of document store, Kubernetes, messaging queue
• Must have ->Strong hands on work experience in Design & Development of Responsive Web application
• Experience in Angular JS (2/4/5/6) & JavaScript
• Experienced in working in agile teams
• Knowledge of Agile methodology
• Knowledge of Secure Programming Principles
• Knowledge or Experience in any one scripting language (bash, python)
• Experienced in working in a DevOps model.

1.       Good to have experience on Angular JS, Cordova plug In and Ionic4

2.       Good hands on exposure on Ionic Framework and development to create apps

3.       Perform technical oversight and assessment of application and technical specifications.

4.       Specify system architecture and development tools.

5.       Good hands on exposure to JavaScript /jQuery libraries

6.       In-depth understanding of HTML5, HTML4, CSS3 frameworks

7.       Understanding of responsive design principles

8.       Ability to design and conceptualize architecture

9.       Exposure to widely used design libraries like Twitter Bootstrap etc

Desired Profile

1.       3+ Years of strong hands on knowledge of Ionic4 Framework, AngularJS and Cordova to build great web / mobile applications

2.       The candidate will have an opportunity to grow your technical abilities by taking on challenging projects

1.       Good to have experience on Angular JS, Cordova plug In and Ionic4

2.       Good hands on exposure on Ionic Framework and development to create apps

3.       Perform technical oversight and assessment of application and technical specifications.

4.       Specify system architecture and development tools.

5.       Good hands on exposure to JavaScript /jQuery libraries

6.       In-depth understanding of HTML5, HTML4, CSS3 frameworks

7.       Understanding of responsive design principles

8.       Ability to design and conceptualize architecture

9.       Exposure to widely used design libraries like Twitter Bootstrap etc

 Desired Profile

1.       3+ Years of strong hands on knowledge of Ionic4 Framework, AngularJS and Cordova to build great web / mobile applications

2.       The candidate will have an opportunity to grow your technical abilities by taking on challenging projects