Customer Solution Engineer

JD

 •  Total IT Experience – 5 to 12 years

•  5+ years of in-depth knowledge in C#, ASP.NET MVC, Web API

•  2+ years of experience in .NET core, EF Core, and Web API core. MVC,

•  2+ years of experience in RESTful HTTP services design

•  2+ years of experience in Javascript, JQuery, Bootstrap, HTML 5, CSS3

•  1+ years of experience in Angular 4/6/8 or REACT JS

•  2+ years of experience with SQL Server, Postgre SQL writing stored  procedures, performance tuning, and identifying deadlocks, transactions, and data locking/blocking scenarios

•  Good communication and unit testing knowledge using NUnit, Xunit etc

•  Working knowledge of Webpack, CLI, and, Agile Scrum framework

•  Good communication and unit testing knowledge.

•  Good to have knowledge in one of the cloud platforms like  AWS/Azure/PCF

•  Familiar with Continuous Integration methodologies and tools, including Jenkins

•  Good to have: Exposure to Microservices, Docker, Kubernetes, and cloud deployment 

   Skills:
•  Java script

•  Service Portal Enhancements

•   CMDB

•   ITIL framework

•  ServiceNow implementation

•   Integration

•  ITSM

The Senior SAP PI/PO Developer (Process Integration / Process Orchestration) is responsible for delivering interfaces between SAP and Non-SAP systems that combine business processes with software SAP development tools.

The complexity of interfaces may vary, however they need to scale and be highly reliable for complex enterprise system environments. The Sr. PI/PO Developer understands overall SAP enterprise system landscape and can perceive functional requirements between SAP components within the core ERP solution being deployed as well as integrate to external applications in the enterprise environment.

• Bachelor’s degree, preferably in any of the relevant background with strategic communications focus
• 1+ years of related experience in content development and distribution over the web for a product based firm
• Should be able to understand buyers’ journey and develop content as per the requirement.
• Excellent interpersonal skills
• Manage multiple projects and deliver work in a timely fashion with a positive “can-do” attitude
• Must have ability to work independently as well as in partnership with team
• Impeccable spelling and grammar
• Great research and organisational skills
• Up to date with recent trends and social media
• Experience with hashtags keyword and SEO research

• Collaborate with different teams to implement standards.
• Lead performance improvement projects.
• Work closely and influence global teams for process improvements.
• Execute project milestones promptly & effectively communicate progress to stakeholders.

Technical skills:

• Strong SQL skills (RDBMS / SnowFlake).
• Able to program in multiple languages (SAS, JavaScript).
• Functional knowledge on Supply chain & Logistics.

Soft skills:

• Ability to translate business requirements into data solutions.
• Above average initiative.
• Adaptability to changing priorities.
• Strong customer focus and ability to work effectively with a wide variety of people.
• Has the ability to work independently as well as in a team.
• Eager to learn & improve, continuously hones their skills.
• Strong solution-oriented analytic skills and shows creativity in their problem-solving.
• Has great attention to detail without losing sight of the big picture.
• Has great communication skills – Is able to represent the architect team, address their needs & requirements in meetings with process partners (inside & outside of the greater team).
• Must be willing to work in different shifts to have enough overlap with global team.

• 4-15 year experience in Application Support
• Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
• Good to have knowledge in Agile, JIRA, Splunk, Service Now
• Good understanding and hands-on experience in Incident, Problem and Change Management
• Provide technical leadership to the team & contribute in the skill development within team
  Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
• Good communications skills are necessary, must be team player and inquisitive.
• Strong customer service and support focus with a desire to deliver a high-quality service
• Ability to multi-task, work under pressure and to tight deadlines
• Flexible in working outside of office business hours at short notice (as required)
• Should be able to examine the system and identify the areas for Service Improvements & Value adds.

• Interacting with clients, solving problems and making sure the deadlines are met
• Proactively assessing, clarifying and validating client needs on an ongoing basis
• Leading and participating in implementation of new initiatives and ideas
• Preparing regular reports of progress and forecasts to internal and external stakeholders
• Coordinating with all the departments within the company like Creative, Business Development, Accounts, Operations, etc
• Coordinating with vendors, agencies etc. for timely delivery

Desired Candidate Profile

• Bachelor’s degree, MBA is an added advantage
• 1-2 years of experience from Edutech / Education Industry in a similar role
• Microsoft excel knowledge is must (vlook up, pivot table, data representation)
• Excellent communication skills (verbal and written)
• Strong business acumen, ethics and high integrity
• High comfort level in using online software platforms
• Ability to multi-task
• A positive attitude and ability to work well within a team    

Primary job role

As a Senior Technical Consultant – M3, the primary job role is to develop integration using Infor Enterprise Collaborator (IEC) , Intelligent Open Network(ION), Extension development using H5 Scripts, Output generation from OpenText Stream Serve and OpenText Story Teller.   Furthermore, it is required to design required solution and logics for the development components and collaboratively coordinate with the rest of the team playing a leadership role.

Main duties/responsibilities

• Design & implement high performing M3 Integrations solutions as per the functional specification.
• Create Technical Specification.
• Participate in effort estimations.
• Participate in design discussions and own module designs.
• Effective troubleshooting of technical issues and bugs.
• Package deployment and release management.
• Provides technical support to customers.
• Provides training and guidance to the new developers and junior team members.
• Participate in Requirement discussions.
• Participate in Project related meetings if required.
• Must be able to manage timelines and task priorities.
• Attention to detail and maintaining high quality standards is a must.

Experience

• 6+ years of experience in the M3 Technical Consulting.

Technical Knowledge

• Ability to design and develop M3 Integrations with Infor Enterprise Collaborator (IEC).
• UI Extension development using H5Scripts.
• Experience specially in Finance related integrations (Fix assets, GLS850 Uploads for AP, AR, GL etc), Banking Integrations (Including MT940).
• Experience in complex development using Standard/Custom Business Object Document (BOD), ION Document Flow, Workflows.
• Configuring and working with Event Hub, Event Rules and MBM.
• Complex M3 Output development using OpenText Storyteller and OpenText Stream Serve.
• Ability to configure and work with Configurable XML.
• Experience in working with Infor OS and Infor Document Management (IDM).
• Ability to integrate M3 Output documents with IDM.

Qualifications

• Bachelor’s Degree or an equivalent qualification

Behavioral competencies

• Communication.
• Teamwork & collaboration.
• Client orientation.
• Results & execution orientation.