
Customer Solution Engineer
at Conversational Automation & Intelligence. (E1)
- Work with customers and partners to understand, identify the issues and provide technical assistance in the setup, integrations, and usage of the company platform.
- Work with the internal engineering and business development teams, to research, solve and enable customers to their full potential.
- Talk to customers through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
- Document technical knowledge in the form of notes, manuals and FAQs.
- Ensure all customer conversations are logged. Prioritize and manage several open issues at once. Follow up with customers and other internal teams to ensure that the issues are resolved on time
- Work with the product team to identify gaps and recommend solutions for the same.
Requirements
- Up to 4 years of experience.
- An engineer with immense energy and affinity to work with customers and solve their critical issues. B.Tech, especially in Computer Science, Computer or Electrical Engineering or related fields, is highly desired.
- Experience in software development technologies. Familiarity with web technologies & scripting languages (HTML, NodeJS, Python in particular) is a strong plus.
- Ability to reason, think and identify problems and work with teams to design, estimate & deliver a solution for the same.
- Excellent communication skills (both verbal and writing) to converse with customers and the ability to capture knowledge into documentation & reference materials.
- A persistent learner with the ability to constantly learn and grow with the team

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Objective-C knowledge plus point
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- good understanding of database like database schema, database management
- Basic knowledge of AWS like EC2, S3 bucket, code deployment over server
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Developing screens/modules using C# Asp.Net. Building controls using jQuery widgets. Writing stored procedures or functions or triggers using SQL Server. Performing Unit testing. Writing Functional or Logic documents.
Desired Candidate Profile
We are looking for Programmer Analysts who have had responsibility for all stages of development, implementation and maintenance. The candidate will be responsible for the development and maintenance of our software products. Should be a team player.
3+ years experience in C# Asp.Net, j Query widgets, SQL Server.
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Our technology-based client is backed-up by venture capitalist and angel investor. It has onboarded over 1000 sellers so far and has facilitated transactions over 6 crores. Their top clients include CBRE, FedEx, Swiggy etc.
They are currently developing India’s first dedicated B2B Service Procurement Platform.
What you need to do:
- End to end campaign management on various platforms primarily Google (From forecasting to executing, monitoring, evaluating and optimizing campaign performance to generating maximum leads)
- Conducting keyword research and optimizing the campaigns
- Researching and analyzing competitor advertising links and strategizing the best plan ahead for the business
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Desired Candidate Profile
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- Understanding of keyword matching, keyword research and optimization
- Experienced in understanding google analytics and pixel integration
- Creative copywriting for ads
- Prior experience in working with affiliate ad networks (bonus)
- Understanding of campaign data and growth metrics
- Working knowledge of analytics tools (Google Analytics, Google Datastudio, GTM, etc.)
- Excellent communication skills
- Strong analytical and problem-solving abilities
- Willingness to work in a dynamic startup environment
- Ability to think creatively and work independently in a fast working environment
Position – Principal Architect
Location – Bangalore/Mumbai/Remote
About Us
upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc.
upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.
- upGrad was awarded the https://iamaiida.in/index.php">Best Tech for Education by IAMAI for 2018-19
- upGrad was also ranked as one of the https://www.linkedin.com/pulse/linkedin-top-startups-2018-25-most-sought-after-india-linkedin/">LinkedIn Top Startups 2018: The 25 most sought-after startups in India
- upGrad was earlier selected as one of the https://www.fastcompany.com/most-innovative-companies/2017/sectors/india">top ten most innovative companies in India by FastCompany.
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About the Role
A highly motivated individual who has experience in architecting end to end web based ecommerce/online/SaaS products and systems; bringing them to production quickly and with high quality. Able to understand expected business results and map architecture to drive business forward. Passionate about building world class solutions.
Role and Responsibilities
- Work with Product Managers and Business to understand business/product requirements and vision.
- Provide a clear architectural vision in line with business and product vision.
- Lead a team of architects, developers, and data engineers to provide platform services to other engineering teams.
- Provide architectural oversight to engineering teams across the organization.
- Hands on design and development of platform services and features owned by self - this is a hands-on coding role.
- Define guidelines for best practices covering design, unit testing, secure coding etc.
- Ensure quality by reviewing design, code, test plans, load test plans etc. as appropriate.
- Work closely with the QA and Support teams to track quality and proactively identify improvement opportunities.
- Work closely with DevOps and IT to ensure highly secure and cost optimized operations in the cloud.
- Grow technical skills in the team - identify skill gaps with plans to address them, participate in hiring, mentor other architects and engineers.
- Support other engineers in resolving complex technical issues as a go-to person.
Skills/Experience
- 12+ years of experience in design and development of ecommerce scale systems and highly scalable SaaS or enterprise products.
- Extensive experience in developing extensible and scalable web applications with
- Java, Spring Boot, Go
- Web Services - REST, OAuth, OData
- Database/Caching - MySQL, Cassandra, MongoDB, Memcached/Redis
- Queue/Broker services - RabbitMQ/Kafka
- Microservices architecture via Docker on AWS or Azure.
- Experience with web front end technologies - HTML5, CSS3, JavaScript libraries and frameworks such as jQuery, AngularJS, React, Vue.js, Bootstrap etc.
- Extensive experience with cloud based architectures and how to optimize design for cost.
- Expert level understanding of secure application design practices and a working understanding of cloud infrastructure security.
- Experience with CI/CD processes and design for testability.
- Experience working with big data technologies such as Spark/Storm/Hadoop/Data Lake Architectures is a big plus.
- Action and result-oriented problem-solver who works well both independently and as part of a team; able to foster and develop others' ideas as well as his/her own.
- Ability to organize, prioritize and schedule a high workload and multiple parallel projects efficiently.
- Excellent verbal and written communication with stakeholders in a matrixed environment.
- Long term experience with at least one product from inception to completion and evolution of the product over multiple years.
Qualification
B.Tech/MCA (IT/Computer Science) from a premier institution (IIT/NIT/BITS) and/or a US Master's degree in Computer Science.
Years of Exp – 14+


Video Platform Architect - C/C++
Details
- Location – Pune
- Reporting to – CTO (Shankar Borate)
- Designation : Architect
Educational Background
- Engineering graduate (B.E./B.Tech)
Professional Experience
- 8+ Years of hands on experience in C/C++ Language, Core C language is preferred
Primary Role
- Full ownership of building our video platform using various open source technologies and if required implement our own video technologies
- You will build 1-1, many to many audio and video conferencing, broadcasting system and related features such as recording using open source technologies
- Architect, Develop, implement various features in video platform
- You will need to work in open source frameworks code base, understand nitty-gritty of how its designed and implemented
- Responsible to configure, enhance Coturn, Janus WebRTC gateway OR any other video related open source technologies as per our need
- Responsible for fixing various issues in video platform
- Responsible for integrating Video Platform with Chat Platform and other external platforms including Web and Mobile application
- Work with other engineering team for any video related work
- Responsible for supporting video platform in production environment
- Explore new video related technologies, do POCs
- Help DevOps team deploy the platform in various customer data centers (Aws/Azure cloud and on premises deployments)
- To build micro-services using C language libraries.
- Integrate video platform with other internal systems as well as external customer systems as per business need
- Coach and lead the team technically
- Experience of automating build and deployment process of C/C++ language based products
- Experience of working with video technologies such as WebRTC, Janus, Kurento, Jitsi etc.
- Strong experience of architect and design of core software product
- Experience of working on Android, iOS and UI technologies
Secondary Role
- Training engineering team on Video technologies
- Ensure DevOps practices are implemented in products that help manage the DevOps well
- Build good understanding of product features
- Participate in technical support call rotation
Other Skills:
- Excellent understanding of Software Architecture, design and development fundamentals
- Excellent understanding of how open source technologies can be tuned for solving our business problem and if requires enhance the same
- Automate the build and deployment process of C/C++ based software products
- Explore and Build in-depth understanding of video technologies
- Enhance video platform for scalability, performance and video quality. You will need to think in-depth of how video and audio technologies work and figure out way to implements our business flows in such a way that end system solve core business need
- Write micro-services in C language. Integrate external services in existing platform
- Strong understanding of operating system and networking concepts
- Strong debugging and problem solving skills
- Strong understanding of data structure and algorithmic skills
- Ensure Systems are up 24x7
- Participate in technical support
- Travel to customer place to resolve deployment related issues
- Somebody who can think out of box and believe in building excellency in whatsoever he do
Personality and attitude traits
- Problem Solver – We like people who understands and solves problem in best possible way
- Team Player – We believe in team outcome that helps company and team grows along with individual
- Passionate about work – We like people who like to work, and want their work to mean something
- Self-starter and motivator – We do not believe in monitoring or tracking team members
- Eager and quick to learn – If you are not excited to learn new things, then tech companies are not for you
- Tech savvy – If you are not tech savvy yourself, then tech companies are not for you
- Individual contributor – We are a small team, and everyone has hands on contribution
- Startup savvy – We are a startup in every possible sense, and like people who like to work in startups
- Eager to grow – We are a small team, and want to have people to grow into larger roles as the company grows

