Customer Solution Engineer

A tick against the following skill sets would surely strengthen the candidature

• Strong PHP, JS fundamentals
• PHP frameworks: PHP Laravel
• JS frameworks: Vue.JS
• RDBMS: MySQL, Mongo DB
• UI: HTML5, CSS3, Javascript, Jquery, XML, JSON, Ajax

• REST APIs
• Vue.JS Components (resusable components)
• 1-way / 2-way Binding 
• Custom Filters
• Service, Containers 
• PUT, POST, PATCH, Getter/Setter Methods 
• Repository Patterns 
• Laravel Facade 
• Blade Templates
• Laravel Events 
• Swagger 
• LINT 
• Unit Testing 

Required Skill Set-

Project experience in any of the following - Data Management,

Database Development, Data Migration or Data Warehousing.

• Expertise in SQL, PL/SQL.

Role and Responsibilities -

• Work on a complex data management program for multi-billion dollar

customer

• Work on customer projects related to data migration, data

integration

•No Troubleshooting

• Execution of data pipelines, perform QA, project documentation for

project deliverables

• Perform data profiling, data cleansing, data analysis for migration

data

• Participate and contribute in project meeting

• Experience in data manipulation using Python preferred

• Proficient in using Excel, PowerPoint

 -Perform other tasks as per project requirements.

The key skills and expertise needed are:

1. eCommerce/Retail experience can be optional but needs to have experience with any high volume customer facing web/mobile site

2. Web Development, Front End Development, AND In the browser performance profiling

3. Java, Spring Boot, React, Node, Redux, Webpack, Microservices, AND experience with AWS technologies to make the overall application stack more resilient

4. Performance Profiling of web/mobile experiences and experience with working in CICD environment

5. Experience working with Web based and mobile ecommerce sites or similar public facing websites with high customer volume

6. Needs to be able to work at the code level doing performance profile to evaluate how the website and associated digital platform is built to find performance improvement opportunities

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team player. You will be a lead developer responsible for the development of new software products and enhancements to existing products. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills.

 
            RESPONSIBILITIES:

• Writing clean, high-quality, high-performance, maintainable code.
• Develop and support software including applications, database integration, interfaces, and new functionality enhancements.
• Coordinate cross-functionally to ensure the project meets business objectives and compliance standards.
• Support test and deployment of new products and features.
• Participate in code reviews.
  
  KEY SKILLS AND QUALIFICATIONS REQUIRED:
  
  
• A minimum of 3+ years of relevant work experience in the development of scalable scale web applications.
• Proven experience in Full stack web development using Typescript, Angular1,2,4+, HTML5 and CSS3, Microservice API development, and experience in PHP/Python/Laravel and MVC frameworks is a must.
• Exposure to CI/CD tools, Code Analysis, and Test automation is preferred.
• Expertise in Object-Oriented Design, Database Design, and XML Schema.
• Experience with Agile or Scrum software development methodologies.
• Ability to multi-task, organize, and prioritize work.
• Knowledge of advanced PHP concepts, MySQL, JSON, XML & ability to work in a LAMP/WAMP environment.
• Strong Knowledge of DB & code security along with basic server operations like Curl, Crud, cPanel.

• Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period 
• Provide product training to enable the customers to realize the potential of the company
• Identify product usage gaps and provide actionable solutions to the customers 
• Build value-based relationships with customers and create company champions 
• Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI, 
• Drive desired customer outcomes through a consultative approach 
• Ensure customer retention by negotiating and closing renewals 
• Identify opportunities of upselling and cross-selling along with the Account Managers 
• Identify appropriate business use cases where the company can be deployed 
• Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully 
• Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers 
• Communicate and brain-storm with the product team on customer feedback and help refine product roadmap 
• Work with the marketing team to execute customer surveys, case studies, etc 
• Identify and Process Success milestones for the customers 
• Optimize existing processes within the company and actively enhance all Customer Success initiatives 
• Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization 

Our ideal Customer Success Manager: 

• Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs)  in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company 
• Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor 
• Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone. 
• Showcases exemplary written and verbal communication skills to work along with Global Customers 
• Has worked directly with Large Enterprise Customers in the Americas or European region  
• Has an exceptional ability to communicate and foster positive business relationships
• Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
• Managed customers across different segments in the past and knows how to manage them differently
• Exhibits a true passion for customers and for Customer Success