Customer Solution Engineer
at Conversational Automation & Intelligence. (E1)
- Work with customers and partners to understand, identify the issues and provide technical assistance in the setup, integrations, and usage of the company platform.
- Work with the internal engineering and business development teams, to research, solve and enable customers to their full potential.
- Talk to customers through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
- Document technical knowledge in the form of notes, manuals and FAQs.
- Ensure all customer conversations are logged. Prioritize and manage several open issues at once. Follow up with customers and other internal teams to ensure that the issues are resolved on time
- Work with the product team to identify gaps and recommend solutions for the same.
Requirements
- Up to 4 years of experience.
- An engineer with immense energy and affinity to work with customers and solve their critical issues. B.Tech, especially in Computer Science, Computer or Electrical Engineering or related fields, is highly desired.
- Experience in software development technologies. Familiarity with web technologies & scripting languages (HTML, NodeJS, Python in particular) is a strong plus.
- Ability to reason, think and identify problems and work with teams to design, estimate & deliver a solution for the same.
- Excellent communication skills (both verbal and writing) to converse with customers and the ability to capture knowledge into documentation & reference materials.
- A persistent learner with the ability to constantly learn and grow with the team
Shubham Vishwakarma
Full Stack Developer - Averlon
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What you need to succeed
• Expertise and Experience in SQL (Oracle / SQL Server / PostgreSQL) • Programming experience (Javascript / Java / VB / C# / PHP)
• Knowledge on Web Technologies like HTML, CSS would be a plus
• Good communication skills to ensure effective customer interactions, communications, and documentation
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• Fast learner, ability to learn new technologies/languages
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• Project Management skills a plus
• Ability to develop creative solutions to problems
• Able to multi-task in a dynamic environment
• Able to work independently with minimal supervision
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Vue.js
AngularJS (1.x)
Angular (2+)
React.js
Javascript- Looking for candidate who is enthusiastic to work in a Startup environment and build things from Scratch individually
- Candidate has past experience in scalable consumer facing applications managing latency and traffic
- FullStack Individual Contributor with experience to code at speed and take full product ownership
Experience: minimum 8 YRS
Location: Vile parle (E), Mumbai
Skill Set: 8 years plus as a full stack Java/JavaScript Developer
Micro Services, Distributed Systems
Cloud Services: AWS:(EC2,S3,Lambda,Load Balancing,Serverless),Kubernates
Programming Backend: Node.js,Mongodb,Java Spring,PostGreSQL
Programming FrontEnd: ,Angular/React
Queuing: Kafka
Methodologies: Agile Scrum
Responsibilities:
End to end coding ; from software architecture to managing scaling,of high throughput(100000)RPS high volume transactions.
DIscuss business requirements and timelines with management and create a task plan for junior members.
Manage the day to day activities of all team members and report
their work progress
Mentoring the team on best coding practices and making sure modules are Live
on time.
Management of security vulnerabilities.
Be a full individual contributor which means can work in a team as well as alone.
Attitude:
Passion for tech innovation and solve problems
GoGetter Attitude
Extremely humble and polite
Experience in Product companies and Managing small teams is a plus
Python Proficiency in Linux.
Must have SQL knowledge and experience working with relational databases,
query authoring (SQL) as well as familiarity with databases including Mysql,
Mongo, Cassandra, and Athena.
Must have experience with Python/Scala.
Must have experience with Big Data technologies like Apache Spark.
Must have experience with Apache Airflow.
Experience with data pipeline and ETL tools like AWS Glue.
Experience working with AWS cloud services: EC2, S3, RDS, Redshift.
Excellent skills in writing about complex technical and business subjects to a variety of audiences.
ü Be able to think like a user and create intuitive documentation as and when needed to create succinct documentation
ü Be able to understand product thoroughly and interact with developers
ü Ability to interact with different business groups and scope documentation assignments.
ü Preferable exposure to eCommerce / Retail Analytics
ü Precise documentation and clear communication skills
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ü Experience in content review and localization
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ü Experience with content management systems like Wordpress
ü Experience working in an Agile content development environment
ü Experience in editorial/peer review
ü Knowledge about eCommerce tools and plugins will be an advantage
NodeJS (Node.js)React.jsAngular (2+)AngularJS (1.x)
MongoDB- Angular.JS experience
- MongoDB query and aggregation experience (not a database administrator)
- GraphQL experience
- Node.JS and Typescript experience
- CSS and SCSS experience
- CI/CD experience with GitHub actions
- Software development experience, one of Python (preferred) or Node.JS/Typescript)
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Tech Lead – Software Development
Tech Lead will be responsible for development and project delivery. She will also provide technical and team leadership through coaching and mentorship.
Job Responsibilities:
- Guide team development efforts towards successful project delivery
- Provide technical leadership to teammates through coaching and mentorship
- Maintain high standards of software quality within the team by establishing and coaching team member in best practices in development
- Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web- and desktop-based business applications built on new and legacy technologies.
- Assist in the collection and documentation of user’s requirements, development of user stories, estimates and work plans
- Design, develop, and unit test applications in accordance with established standards
- Participate in peer-reviews of solution designs and related code
- Package and support deployment of releases
- Analyze and resolve technical and application problems
- Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties
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- Ensure Team member adhere to the SDLC requirements
Qualifications:
- B.E./B.Tech./MCA or equivalent
- 12+ years’ experience as a Software Developer with at least 3+ years in a similar role
- Prior experience in a technical leadership position
- Proficient with .NET/Angular/React/Node JS and SQL
- Extensive hands-on Experience in ASP.Net Core, MVC.
- Excellent understanding of database tuning, design, optimization, and scaling using MS SQL and NoSQL databases
- In-depth knowledge and experience with developing web applications with service-oriented framework, Microservices and Rest APIs
- Extensive experience designing and developing enterprise grade software
- Experience with source control management systems and continuous integration/deployment environments
- Experience with agile development methodologies including Kanban and Scrum
- Experience with multi-threading and concurrency
- Experience with debugging, performance profiling and optimization
- Comprehensive understanding of object-oriented and service-oriented application development techniques and theories
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Team Merito
Company Description
Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies
transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable
companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime.
As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters
are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every
vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we
pride ourselves on transparency, integrity, and respect in everything that we do.
NOW is the time to join a growing company with strong roots, where you can take on your next challenge.
Job Description
The Customer Support Associate works within a team of technical support professionals aimed at delivering technical solutions for
Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue
from initial pick-up all the way to working with the development team on identifying a possible solution. This position is part of our Client
Support group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a
global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the
opportunity to grow with us. Our Client Group is focused around but not limited to backups of virtualization technologies within the
Commvault suite, this includes VMware, HyperV & RHEL. We are a source of expertise for not just our customer base but also our
partners and consultants on site.
We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and superfriendly Windows and Virtualisation team.
Position Responsibilities include:
• Troubleshoot and resolve complex support problems
• Troubleshoot customer issues using remote desktop software
• Successfully interact through phone and email with customers as you solve their problems
• Dedication to the success and satisfaction of our customers
• Recreation of problems in house
• Root Cause Analysis and / or provision of examples of software bug
• Working independently and as a team to come up with the best solutions to a customer problem.
• Providing best-in-class phone based support for a variety of complex, time critical issues.
• Using and sharing your knowledge of a wide range of technologies
• Working remotely on enterprise level customers and dark sites
• Having the opportunity to build labs and simulators
• Ability to be involved in product BETA testing
• Contributing to our Solutions Engine and online forums
Position Requirements include:
• At least 5+ years of technical/customer support experience
• Excellent knowledge of VMware\Hyper-V - Implementation and configuration of VMware Cluster environments. Knowledge
of the full feature set available in VMware. Advance Troubleshooting of VMware Issues - Implementation and configuration
of HyperV Cluster environments would be desirable . Knowledge of the full feature set available in HyperV. Advance
Troubleshooting of HyperV Issues – Desirable but not essential.
• Networking and troubleshooting connectivity, name resolution and performance based issues with OS and/or
hardware. Good knowledge of system networking and troubleshooting connectivity and Microsoft clustering technologies
and and TCP/IP and DNS
• Understanding backup theory and design. Backup and data management fundamentals
• Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas,
Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus
• Thorough knowledge of administration and trouble shooting in Microsoft Windows Server operating system (think
troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall,
VSS). Strong understanding of Windows clustering. Advance knowledge of Microsoft Active directory. Recovery knowledge
of Microsoft operating systems and applications.
• Linux Skills• Previous experience troubleshooting enterprise environments
• Strong customer relations skills.
• Strong multi-tasking and prioritization skills.
• Strong written and verbal communication skills.
• Excellent team player.
Why Commvault?
You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark
conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about
equality and integrity. We “go beyond” each and every day.
Qualifications
We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others.
Bachelors Degree
MCP/MCSA/MCSE/VCP highly desirable.
Additional Information
Recognized as a leader in the Gartner Magic Quadrant for Data Center Backup and Recovery Software, our industry's definitive
independent ranking. For the seventh straight year, Commvault has been named a leader. And this year we're furthest on the
"completeness of vision" and highest on the "ability to execute."
Commvault offers its products through a broad array of distribution partners globally, while building upon its strong portfolio of strategic
partnerships with leading technology companies including Microsoft, Amazon Web Services, Cisco, Oracle, SAP, Nutanix, Pure, HP,
Hitachi, NetApp and many others. Commvault's global headquarters is located in Tinton Falls NJ, with additional offices that support
customers globally across the Americas, EMEA, and APA
Requirements:
Good Communication and client engagement skills.
Experience in developing custom, responsive UI using Visual Force Pages, Visual
Force Components along with Controllers and JavaScript/jQuery/Bootstrap.
Thorough understanding on the Life Cycle of Development including Salesforce
Deployment/Packaging effectively using Metadata API, Changeset and Ant.
Expertise in using REST API's, SOAP Web services, SOQL, SOSL.
Experience in Process Automation, Security configuration, Data Model creation,
Reports and Dashboards creation, Communities and Force.com Sites, Single Sign On.
End-to-End functional awareness of Sales Cloud or Service Cloud.
Knowledge of Development/Coding standards and best Practices in VF/Apex and
governor limits.
Basic Knowledge of Lightning Framework and Lightning Design System are
preferred.
Should be experienced in translating functional requirements and business rules into
technology solutions.
Responsibilities:
Get to the heart of customer issues, diagnose problem areas.,
Design innovative solutions and facilitate deployment resulting in client delight.,
Should have ability to manage projects independently
Salesforce Certifications (Any One) (Will be preferred):
PD1
CPQ
Pardot
Admin
Education Background:
Bachelor’s degree or higher qualification.
React.js
React NativeFounded by two MDI alumnus, it is a student centric and personalised learning platform that delivers enjoyable learning content as per the state boards. This ed-tech provides a solution which is easy to use, lets students enjoy learning, makes life easy for a teacher and delivers learning in the language that students are most comfortable. The organisation has worked in 14 states across India and awarded Google India under "Impacting Change through Digital".
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- Managing developer work including app backend, reporting and analytics to be taken up and planned for both the products along with the current team.
- integrating a playstore format content library and personalization for every user via basic/ practical and easy implementations of AI
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- Taking a very focussed growth oriented responsibility for iOS, web and backend development for our apps and web based solutions.
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- 2-5 years of deep hands-on experience with react native and React JS
- End user app based experience with a decent stability and scale achieved to the apps in both android and IOS
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- Practical experience with React Native development, ReactJS, firebase database and server side integration/ dev.
- End user app based product experience with a decent stability and scale achieved to the apps in both android and IOS
- The work needs a techie who has the experience of dev/ product release/ stability/ analytics/ scaling up of an app based solution in react native
- someone who aspires to grow deeper and stronger into scaling up and growing the apps into the most valuable and successful solutions in our category.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon