Customer Solution Engineer

Who we are :

F22 Labs was started in 2014 by Murtuza and Hari, 2 childhood friends who always dreamt of starting a business of their own. After working at leading startups initially in their careers, they decided to take the plunge.

Over the last 7 years, we’ve been fortunate and blessed to have worked with 250+ entrepreneurs, who have trusted us with their dream of building their startups. Some of them include Hollywood celebrities like BJ Novak and Fortune 500s like Pizza Hut Inc.

Some of our products have gone on to be used, loved and have received investment from Charlie Cheever (Cofounder of Quora), Snoop Dog(does he even need an introduction?), Evan Williams (Cofounder of Twitter) and have been nominated for awards like the Webbys.

F22 Labs has won the Top 10 Software development company awards from highly respected Clutch.co for multiple years.

One cool thing about working at F22 Labs is you can never be bored. We’re working on various products cutting across different industries like: HealthCare, Non-Profits, Entertainment, B2B SaaS, Ecommerce, Fashion, Sports, Travel, Fintech, Marketplaces, EdTech, LegalTech, IOT.

We have presented our products at international conventions like WebSummit Lisbon, RiseConf HongKong, Collision Conf New Orleans, Pizza Expo Las Vegas

What we do :

We build beautiful, robust and scalable web and mobile applications for idea stage founders and growth stage startups based out of USA, Canada, Mexico, Middle East, India, Nigeria, South Africa, Singapore etc.

Our Core Values :

* Honesty & Transparency: Speak your mind and do what feels right.

* Empathy: Be kind. Listen Intently. Trust by default.

* Stay Hungry, Stay Foolish: Have childlike curiosity and hunger to learn.

* Hustle Hard: Do more with less.

* Teach, don’t preach: Knowledge grows when shared.

Perks:

* State of the Art gadgets

* Complete Health coverage for you and your family

* Flexible work timings

* Remote friendly

Our Hiring process:

* A Profile Review: Resume, Portfolios, personal websites, Github, anything else you want to share with us.

* A Technical task that relates to the work you will be doing

* A Final round of interview

* An Offer and onboard you are!

Title : Senior UI/UX Designer

Location:  Chennai, India

Experience: 5+ Years

Job Description

We are seeking a talented and experienced product designer to create exceptional user experiences. As a Senior UI/UX Designer, you will be responsible for conducting user research, interviews, and surveys, and translating these insights into sitemaps, wireframes, and prototypes. You will design the overall functionality of the product and iterate on it to ensure an optimal user experience. The ideal candidate should have a keen eye for clean and artful design, superior UI skills, and the ability to transform high-level requirements into intuitive and functional user interfaces.

Responsibilities:

* Conceptualize original ideas that simplify and enhance user experience.

* Facilitate the client’s product vision by researching, wireframing, sketching, prototyping, and creating mockups for digital products.

* Design and deliver storyboards, user flows, user stories, user journeys, process flows, and sitemaps optimized for various devices and interfaces.

* Collaborate with product management, engineering, clients, and other stakeholders to define and implement innovative solutions for the product’s direction, visuals, and experience.

* Take a user-centered design approach, rapidly test and iterate designs, and gather feedback from users and teams.

* Present and explain design decisions and key deliverables to peers and executive-level stakeholders.

* Organize and refine resources, ensuring project improvements.

* Oversee all visual design stages from concept to final hand-off to engineering, ensuring consistency in design and communication.

* Make strategic design and user-experience decisions for core and new features.

* Identify design problems and devise elegant solutions.

* Establish and promote design guidelines, best practices, and standards.

 Requirements:

* Demonstrable UI/UX design skills with a strong portfolio. Experience designing complex solutions for complete digital environments is preferred.

* Proficiency in design tools such as Sketch, Photoshop, Illustrator, OmniGraffle, and UX software like InVision, UXPin, Balsamiq, Framer.js, Quartz Composer. Basic HTML5, CSS3, and JavaScript skills are a plus.

* Experience with Agile/Scrum development processes.

* Knowledge of UX design best practices, mobile-first and responsive design, testing methodologies, usability, and accessibility concerns.

* Familiarity with the latest industry trends and technologies.

* Solid experience in creating wireframes, storyboards, user flows, process flows, and sitemaps.

* Ability to communicate design processes, ideas, and solutions effectively to teams and clients, and to present designs persuasively to stakeholders.

* Enthusiasm for collaborating closely with teams and other stakeholders.

Leverage your expertise in Python to design and implement distributed systems for web scraping, ensuring robust data extraction from diverse web sources.

• Develop and optimize scalable, self-healing scraping frameworks, integrated with AI tools for intelligent automation of the data collection process.

• Implement monitoring, logging, and alerting mechanisms to ensure high availability and performance of distributed web scraping systems.

• Work with large-scale NoSQL databases (e.g., MongoDB) to store and query scraped data efficiently.

• Collaborate with cross-functional teams to research and implement innovative AI-driven solutions for data extraction and automation.

• Ensure data integrity and security while interacting with various web sources.

Required Skills: • Extensive experience with Python and web frameworks like Flask, FastAPI, or Django.

• Experience with AI tools and machine learning libraries to enhance and automate scraping processes

. • Solid understanding of building and maintaining distributed systems, with hands-on experience in parallel programming (multithreading, asynchronous, multiprocessing).

• Working knowledge of asynchronous queue systems like Redis, Celery, RabbitMQ, etc., to handle distributed scraping tasks.

• Proven experience with web mining, scraping tools(e.g., Scrapy, BeautifulSoup, Selenium), and handling dynamic content.

• Proficiency in working with NoSQL data storage systems like MongoDB, including querying and handling large datasets.

• Knowledge of working with variousfront-end technologies and how various websites are built

As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

Desired Candidate Profile

• BSc degree in Marketing or relevant field
• Proven work experience as a Social Media Manager
• Hands on experience in content management
• Excellent copywriting skills
• Ability to deliver creative content (text, image and video)
• Solid knowledge of SEO, keyword research and Google Analytics
• Knowledge of online marketing channels
• Familiarity with web design
• Excellent communication skills
• Analytical and multitasking skills    

Job Description 

                                                 Fresher

About Acuver

Acuver’s end-to-end service offering provides industry and technology expertise to our customers in Retail, CG & Logistics domains. Our solutions enable our clients to drive business agility, gain competitive advantage, digitally transform their organization and provide seamless customer experience at optimized cost efficiencies. We have served large IT conglomerates, Fortune 500 companies, across the globe in multiple geographies.

Acuver Consulting is looking for young, energetic and eager to learn Fresher Graduates with knowledge on Java.

Must to have skills

• Graduate degree in B.Tech/MS/M.Tech/MCA/B.E. 
• Willing to learn new technologies & work with cross functional teams.
• Excellent communication skills and the ability to generate and communicate meaningful development metrics.
• Very strong problem-solving aptitude and ability to delve into multifaceted pieces of knowledge.
• Decent programming experience in one or more of these programming languages widely used in open source community projects such as Java/ Core Java/ Javascript.

Good to have Skills

• Decent programming exposure in Data Structures, Algorithms.
• Some exposure to open-source projects within Kubernetes/any other communities such as Knative, Operators, Fluentd, Prometheus, Elasticsearch etc.
• Knowledge on cloud platforms (AWS/GCP/Azure).
• Knowledge on design, development, microservices, SQL/NoSQL would be Plus.
• Knowledge on ecommerce/retail/supply Chain/SaaS/PaaS would be Plus.

We are building a global content marketplace that brings companies and content

creators together to scale up content creation processes across 50+ content verticals and 150+ industries. Over the past 2.5 years, we’ve worked with companies like India Today, Amazon India, Adobe, Swiggy, Dunzo, Businessworld, Paisabazaar, IndiGo Airlines, Apollo Hospitals, Infoedge, Times Group, Digit, BookMyShow, UpGrad, Yulu, YourStory, and 350+ other brands.
Our mission is to become the world’s largest content creation and distribution platform for all kinds of content creators and brands.

Our Team

We are a 25+ member company and is scaling up rapidly in both team size and our ambition.

If we were to define the kind of people and the culture we have, it would be -

a) Individuals with an Extreme Sense of Passion About Work

b) Individuals with Strong Customer and Creator Obsession

c) Individuals with Extraordinary Hustle, Perseverance & Ambition

We are on the lookout for individuals who are always open to going the extra mile and thrive in a fast-paced environment. We are strong believers in building a great, enduring

a company that can outlast its builders and create a massive impact on the lives of our

employees, creators, and customers alike.

Our Investors

We are fortunate to be backed by some of the industry’s most prolific angel investors - Kunal Bahl and Rohit Bansal (Snapdeal founders), YourStory Media. (Shradha Sharma); Dr. Saurabh Srivastava, Co-founder of IAN and NASSCOM; Slideshare co-founder Amit Ranjan; Indifi's Co-founder and CEO Alok Mittal; Sidharth Rao, Chairman of Dentsu Webchutney; Ritesh Malik, Co-founder and CEO of Innov8; Sanjay Tripathy, former CMO, HDFC Life, and CEO of Agilio Labs; Manan Maheshwari, Co-founder of WYSH; and Hemanshu Jain, Co-founder of Diabeto.
Backed by Lightspeed Venture Partners

As a Sales Executive, you will pursue new opportunities in the small and medium-sized business sector through qualifying leads, building relationships, and scheduling appointments with prospects.

Responsibilities:

• Onboarding new customers (micro, small and medium businesses) with vehicle operations.
• Educating clients on the benefits and value addition of GPS technology for improving fleet operations.

About Whitehat Jr

WhiteHat Jr was created to solve the #1 gap in our school system today. Today, in the computer age, less than 1% of schools teach algorithmic thinking despite research indicating early years as the turning point for deep coding skills. WhiteHat Jr prepares kids 5-12 for this new world. Kids learn both the fundamentals of coding--logic, sequence, structure, algorithmic thinking - and experience the joy of creative expression in building animations, games and apps using code.

About the role

We’re seeking a qualified Sales Manager to sell Whitehat Jr’s product that our customers have grown to rely on. The Sales Manager will utilise their skills to generate high quality leads, build a strong relationship with customers and close deals. The ideal candidate will be a quick learner with strong negotiating skills, and demonstrate the ability to showcase our offerings in a compelling way.

Role details (please read)

Scope: Exceed targets for New Sales, Referrals or Renewals, in an individual contributor role

Work Location: Remote online work until offices reopen, candidate may be based anywhere in India

Working days: 6 working days with 1 day-off which may be during week

Shifts (subject to change): shift start hour will be after 6 AM and shift end hour before 12 midnight

Mandatory Language Fluency: English, Hindi

Laptop/Wi-fi: candidates to use their own laptops, wi-fi will be reimbursed

Additional Compensation: If applicable, this will be decided basis your allocated shift after you join

Qualifications

• Proven B2C Sales track record of exceeding targets, >2 years of Sales experience

• Fluency in English and Hindi, ability and willingness to deliver in a high pressure environment

• Excellent communication, interpersonal, problem-solving, presentation, and organisational skills.

• Ability to counsel a parent for the child's future

• Comfortable with changing shift timings so that we may serve our customers better

• Graduation is not mandatory for candidates with minimum 6mnths of experience
• Graduation & MBA fresher can apply

• Working knowledge of Salesforce, spreadsheets (Excel, Google Sheets ) and powerpoint