Customer Service Associate for Voice & Sales process

We are looking for an 4-5 years of experienced AI/ML Engineer who can design, develop, and deploy scalable machine learning models and AI-driven solutions. The ideal candidate should have strong expertise in data processing, model building, and production deployment, along with solid programming and problem-solving skills.

Key Responsibilities

• Develop and deploy machine learning, deep learning, and NLP models for various business use cases.
• Build end-to-end ML pipelines including data preprocessing, feature engineering, training, evaluation, and production deployment.
• Optimize model performance and ensure scalability in production environments.
• Work closely with data scientists, product teams, and engineers to translate business requirements into AI solutions.
• Conduct data analysis to identify trends and insights.
• Implement MLOps practices for versioning, monitoring, and automating ML workflows.
• Research and evaluate new AI/ML techniques, tools, and frameworks.
• Document system architecture, model design, and development processes.

Required Skills

• Strong programming skills in Python (NumPy, Pandas, Scikit-learn, TensorFlow, PyTorch, Keras).
• Hands-on experience in building and deploying ML/DL models in production.
• Good understanding of machine learning algorithms, neural networks, NLP, and computer vision.
• Experience with REST APIs, Docker, Kubernetes, and cloud platforms (AWS/GCP/Azure).
• Working knowledge of MLOps tools such as MLflow, Airflow, DVC, or Kubeflow.
• Familiarity with data pipelines and big data technologies (Spark, Hadoop) is a plus.
• Strong analytical skills and ability to work with large datasets.
• Excellent communication and problem-solving abilities.

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Data Science, AI, Machine Learning, or related fields.
• Experience in deploying models using cloud services (AWS Sagemaker, GCP Vertex AI, etc.).
• Experience in LLM fine-tuning or generative AI is an added advantage.

Responsibilities

• Lead consultative engagements with clients, exploring their technical and business challenges. This will include delivering workshops, presenting solution overviews and providing benefits analysis of software features and developments
• Provide consulting services to aid the implementation, adoption, operation and expansion of Adobe Campaign at client organisations
• Provide Implementation consultancy, Customer Assistance and post-implementation support to Adobe Campaign clients in their deployment and use of Adobe Campaign solution. Specifically (but not limited to):

o             Work with Clients to assess requirements

o             Configure & Design Adobe Campaign to meet customer business needs by understanding their database architecture and setting-up ETL and data-flows

o             Configure the Adobe Campaign solution to customers’ requirement including Campaigns set-ups, building web pages using Scripting

o             Develop customer specific solutions where necessary and document them

o             Proactive problem diagnosis, troubleshooting and resolution

• Create Implementation plans for new and existing clients
• Creation of accurate estimates and quotations for Adobe Campaign Consulting services
• Creation and maintenance of relevant documentation including requirements, functional and technical specs that define and support the solution
• Ownership of the technology solution from estimation and design through to delivery, acceptance and operation
• Knowledge transfer/Training to customers on solution implemented
• Product Upgrades and Configuration activities
• Reporting on project delivery to Project Management and Manage projects on your own in smaller projects which don’t have dedicated Project Managers
• Build great working relationship with Onshore Consulting team,  Learn and Adopt best-practices from such teams globally
• Work closely with the Quality Assurance team to ensure professional delivery of technical implementations

So, what do you do as a project manager? You are responsible to manage key client project in direction, coordination, implementation, execute, control and completion of project, while remaining aligned with strategy, commitments and goals of the organization. Oversee all aspects of projects, set deadlines, assign responsibilities and monitor and summarize progress of project. They make sure the scope of the project is clear, reporting regularly on the progress of the project and that it is staying on the approved schedule.

The successful candidate will work directly in client location to ensure deliverables fall within the applicable scope. You will coordinate with other teams & departments to ensure all aspects of each project are compatible. Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Key Responsibilities:

• Coordinate internal resources and Clients for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope.
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope and schedule using appropriate verification techniques.
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with Key clients.
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed specifications and clarify requirements of each project.
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Perform other related duties as assigned
• Develop spreadsheets, diagrams and process maps to document needs.

Desirable Skills:

• Proven working experience in project management
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Bachelor's Degree in appropriate field of study or equivalent work experience
• Demonstrated ability to successfully manage a full workload across multiple projects.
• A flexible attitude with respect to work assignments and ready to learn.
• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.
  
  

CORE Competency:

• Developing and Tracking the project
• Leadership
• Time Management
• Conflict Resolution
• Problem Solving skills
• Management skills
• Process Improvement
• Planning
• Outstanding Communication skills
• Teamwork
• Negotiation skills

Roles and Responsibilities:

• Designing and producing animation content while collaborating with other artists in a team-focused environment.
• Conceive, layout, and design enticing motion graphics videos for various media.
• Collaborate with Creative Team in designing and creating boards, when required.
• Research and analyze the best design techniques and solutions for creating motion graphics.
• Assist in selecting audio, video, colors, animation, etc. for graphic design.
• Research and analyze the best design techniques and solutions to create motion graphics.
• Assist in designing and creating storyboards.
• Maintain up-to-date knowledge about the latest graphic design techniques. 

Requirements:

• Proficient with Adobe suites like After Effects, Premier Pro, Photoshop, and Illustrator.
• 1-6 years of professional experience.
• A clear understanding of visual hierarchy and information design concepts.
• Comfortable with social media and collaboration/project management tools.
• Strong portfolio showcasing his/her design and motion graphics skills.
• Knowledge of Lottie files and Bodymovin is a plus.

Kindly provide the online portfolio videos of the candidates through platforms like Behance or similar alternatives. Please refrain from sharing portfolios in Google Drive format.

Position - PHP Developer

Location Bangalore

Key Deliverables

What You'll Do

• Involve in full life-cycle application development.
• Developing Web-based Applications by using PHP framework
• Write clean, well-designed code
• Own production services, investigate and resolve issues.

• Good problem solving skills and willing to learn new technology

Qualifications & Work Experience

What makes you a great fit :-

• ·         Min 5-9 Years of experience in application development
•           Experience in handling a team
• ·         Strong programming knowledge and hands-on experience with PHP
• ·         Strong Knowledge in Laravel Framework
• ·         Python Programming Experience is a plus
• ·         Good command and Knowledge of AJAX, HTML & CSS
• ·         Experience with rich client frameworks such as Vue.js, React etc
• ·         Must have demonstrated experience in working with Mongo DB.
• ·         Hands-on experience with Elasticsearch and Redis
• ·         Experience with Cloud infrastructure like Azure and Rackspace is a plus
• ·         Comfortable with agile practices, user stories and task breakdown
• ·         Excellent communication skills, both verbal and written
•       Experience working with version control systems (Git)
• ·         Ability to work in a fast paced and dynamic work environment 

Education Qualification

• Bachelor of Engineering in Computer Science or equivalent (Full-Time)

Soft Skills

• Being organized, responsible for your work, and being a team player
• Bringing a positive attitude to the office
• Sticking to the deadlines
• Learning and adapting fast; taking charge and being willing to listen