Customer Service Associate for Voice & Sales process

About the Role :

Superworks hiring a Chat Support Executives to join our Customer Support team. As a Chat Support Executive, you will be the first point of contact for our customers on our live chat platform, answering their questions, resolving their issues, and making every interaction quick, clear, and helpful.

This role is ideal for freshers or early-career professionals who communicate well in writing, enjoy solving problems, and want to build a career in customer support and SaaS. Full product training is provided, so prior experience is welcome but not required.

Because you speak with customers all day, you will also have the chance to earn performance incentives - by recommending useful upgrades and add-ons and by referring new leads - on top of your fixed salary.

Key Responsibilities :

• Respond to customer queries over live chat promptly, professionally, and with a friendly tone.

• Understand each customer’s problem, troubleshoot it, and guide them to a clear solution.

• Manage several chat conversations at the same time without letting quality slip.

• Escalate complex or technical issues to the relevant team and follow up until they are resolved.

• Spot opportunities to recommend relevant upgrades or add-ons (cross-sell and upsell) during conversations, and encourage referrals - passing qualified leads to the sales team.

• Meet response-time, resolution-time, and customer-satisfaction (CSAT) targets.

• Record conversations accurately and keep customer information up to date.

• Share recurring problems and customer feedback with the product and support teams.

• Help improve our help center by suggesting or drafting support articles.

Required Skills (Must-Have) :

• Strong English communication is mandatory - clear written English with correct grammar, spelling, and a warm, professional tone.

• Good typing speed and accuracy (around 35-40 words per minute or higher).

• Strong reading comprehension to quickly understand what a customer needs.

• A patient, empathetic, and customer-first attitude.

• Ability to multitask and stay organized while handling multiple chats.

• Comfort using computers and web-based applications.

• A quick learner who can pick up our product and processes.

• Fresher to 1 year of experience (customer support internships count).

Good to Have :

• Familiarity with SaaS products, especially HRMS, Payroll, or related domains.

• A natural ability to notice customer needs and suggest the right solution (helpful for cross-sell, upsell, and referral incentives).

• Ability to communicate in Hindi or other regional languages.

• Any prior customer support, BPO, or internship experience.

What We Offer :

• Performance incentives for cross-sell, upsell, and new lead referrals - in addition to your fixed salary.

• Structured onboarding and full product training - no prior experience needed.

• A supportive team and a clear path to grow into senior support, QA, or customer success roles.

• Work mode: On-site.

• Shift: Rotational.

Job Role: Customer Support Executive

Location: Gurugram, Haryana

Salary: Up to ₹20,000 per month (based on interview performance)

About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executivess. The role involves assisting customers, resolving queries, and ensuring a smooth and positive customer experience through multiple communication channels.

Key Responsibilities

• Handle customer queries through calls, chat, and email in a professional manner
• Provide accurate information, guidance, and solutions to customers
• Maintain high levels of customer satisfaction and service quality
• Understand customer concerns and ensure timely resolution
• Maintain proper records and follow company processes

Eligibility Criteria

• 12th Pass or Graduate from any stream
• Good communication and interpersonal skills
• Confident personality with a customer-focused approach
• Basic computer knowledge and ability to handle multiple tasks

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Customer Relationship Executive – Outbound

Location: Ghansoli, Navi Mumbai

Work Mode: Work From Office (WFO)

Experience: 6 Months – 1 Year (Outbound Calling / Sales – Mandatory)

Education: Graduate in any discipline

CTC: ₹26,000 per month

In-Hand: ₹22,000 per month

Working Days: 6 Days a Week

Weekly Off: 1 Day

Shift: Rotational shifts between 8:00 AM – 8:00 PM

About the Process

The Wealth Mutual Fund outbound process involves engaging with customers to promote Mutual Fund products, explain portfolio options, drive conversions, and support customers throughout their wealth-related journey.

Key Responsibilities

• Make outbound calls to customers to explain Mutual Fund offerings under the Wealth portfolio.
• Understand customer investment goals and align suitable Mutual Fund products accordingly.
• Build and maintain strong customer relationships through professional communication.
• Deliver high-quality sales pitches and handle customer objections effectively.
• Maintain accurate CRM documentation and follow-up records.
• Meet sales, productivity, and call quality targets consistently.
• Ensure adherence to compliance, regulatory norms, and audit requirements.

Required Qualifications & Experience

• Graduate in any discipline.
• 6 months – 1 year of experience in an outbound calling or sales process is mandatory.
• Excellent English communication skills.
• Strong verbal communication and persuasion skills.
• Ability to drive sales through advisory-based conversations.
• Good understanding of Wealth / Mutual Fund processes is preferred.
• Ability to handle customer objections confidently.
• Target-driven, self-motivated, and disciplined.
• Basic computer proficiency for CRM and documentation.

Additional Benefits

Joining Bonus – ₹10,000 for NISM 5A Certified Candidates

• ₹5,000 after successful completion of 30 days.
• ₹5,000 after successful completion of 60 days.

Selection Process

• Versant Score: 4 & 5
• HR Round
• Operations Round

Important

Candidates should be comfortable working from the Ghansoli, Navi Mumbai office and working in rotational shifts within the 8:00 AM – 8:00 PM window.

📢 **E-COMMERCE PROCESS | WORK FROM HOME**

💼 **LOB:** Voice Process

🏠 **Mode:** WAHA (Work From Anywhere)

💰 **Salary:** ₹18,000 CTC | ₹14,000 In-Hand

**Eligibility**

* 12th Pass & Graduates

* Male & Female Candidates

* Experienced Candidates 6 months on papers

* Good Communication Skills

**System Requirements**

* Core i5, 8th Gen or above

* 8 GB RAM

* Windows 10 or above

* Camera Mandatory

* Minimum 20 Mbps Upload & Download

* USB Headset with Noise Cancellation

**Role:** Handle customer queries related to e-commerce orders and provide appropriate support through the voice process.

⚠️ **Important:** This meeting is **only for experienced candidates.**

• 💻 **Join the meeting from a laptop only.**

WE ARE HIRING | SALES EXECUTIVE – GLP-1 TELESALES

Location: Sultanpur, New Delhi

Work Mode: On-site

Working Days: 6 days a week

Experience: 1–7 Years

Qualification: Graduation

We are looking for a Sales Executive – GLP-1 Telesales to join a growing healthcare and wellness organization.

ROLE & RESPONSIBILITIES

• Handle fresh and follow-up leads generated through campaigns, referrals, app traffic and partner channels.

• Understand customer requirements and explain the healthcare/weight-management program.

• Book consultations and follow up with interested customers.

• Convert qualified leads into paid program starts and complete onboarding.

• Handle objections related to pricing, safety, side effects, outcomes and commitment.

• Maintain accurate CRM records, call dispositions and follow-up timelines.

• Coordinate with doctors, care teams and operations for smooth customer handover.

• Achieve daily and monthly targets for calls, consultations, conversions, revenue and collections.

REQUIRED SKILLS & EXPERIENCE

• 1–4 years of experience in Telesales, Telecalling or Inside Sales.

• Experience in healthcare, weight-loss, diagnostics, pharmacy, wellness, EdTech or FinTech is preferred.

• Strong sales closure and follow-up skills.

• Excellent Hindi communication and decent English.

• Comfortable working with sales targets and CRM systems.

• Strong customer-handling and objection-handling skills.

• Candidates must be comfortable working from office 6 days a week.

Customer Experience Specialist / Sales Representative

Aliens Art Pvt. Ltd. | Mumbai

About Aliens

Aliens is India’s leading premium tattoo and lifestyle brand, redefining customer experiences through creativity, craftsmanship, and innovation. With studios across India, we are committed to delivering exceptional experiences and building customer relationships.

Role Overview

We are looking for an energetic, customer-focused Customer Experience Specialist / Sales Representative to join our team. You will be the first point of contact for prospective customers, handling calls and chats, understanding their requirements, providing personalized guidance, and converting inquiries into successful business opportunities.

Key Responsibilities

• Handle inbound and outbound calls with prospective customers.

• Respond promptly to customer queries through chat and other communication channels.

• Understand customer needs and recommend suitable services.

• Convert, follow up, and nurture leads to maximize sales opportunities.

• Build strong relationships with prospects and existing customers.

• Maintain accurate customer information and updates in the CRM.

• Follow sales processes, SOPs, and customer engagement guidelines.

• Coordinate with internal teams to ensure a seamless customer journey.

• Achieve individual and team sales targets while maintaining service quality.

Requirements

• Minimum qualification: 12th pass; graduates preferred.

• 1+ year of experience in sales, customer service, telecalling, inside sales, customer support, or business development.

• Excellent verbal and written communication skills.

• Strong persuasion, negotiation, listening, and relationship-building abilities.

• Customer-centric, empathetic, adaptable, and target-oriented approach.

• Basic CRM knowledge is an advantage.

Why Join Aliens?

Enjoy high-growth career opportunities, performance-based incentives, a creative and collaborative work environment, continuous learning and development, and the opportunity to make an impact on customer experience.

Job Description – Sales Executive (Inside Sales)

Job Title: Sales Executive – Inside Sales (Server Sales)

Experience: Freshers

Location: Noida (Work from Office)

Employment Type: Full-Time

About the Role

We are looking for enthusiastic and confident Sales Executives to join our growing team. This is a Sales role where you will be responsible for selling server solutions to potential customers through phone calls. If you have excellent communication skills, enjoy interacting with people, and are passionate about building a career in sales, we'd love to hear from you.

Note: All sales activities will be conducted from the office through calls and online communication.

Key Responsibilities

• Connect with prospective customers through outbound calls.
• Understand customer requirements and recommend suitable server solutions.
• Explain product features, pricing, and benefits in a clear and professional manner.
• Build strong relationships with potential customers and address their queries.
• Follow up with leads to convert them into successful sales.
• Achieve daily, weekly, and monthly sales targets.
• Maintain accurate records of customer interactions and sales activities.
• Coordinate with internal teams to ensure a smooth customer onboarding process.
• Stay updated on the company's products and industry trends.

Eligibility Criteria

• Bachelor's degree in any discipline.
• Freshers are encouraged to apply.
• Candidates with up to 1 year of experience in Telecalling, Inside Sales, Customer Support, or Sales will be preferred.

Required Skills

• Excellent verbal communication skills in English and Hindi.
• Strong convincing and negotiation skills.
• Positive attitude with a customer-focused approach.
• Confidence in speaking with customers over the phone.
• Basic computer knowledge and familiarity with MS Office.
• Ability to work in a target-driven environment.
• Quick learner with a willingness to understand technical products.

What We Offer

• Competitive salary with attractive performance-based incentives.
• Comprehensive product and sales training.
• Career growth opportunities in the IT sales industry.
• Supportive and collaborative work environment.
• Opportunity to develop communication, negotiation, and sales skills.

Why Join Us?

• No field visits – complete office-based Inside Sales role.
• Excellent opportunity for freshers to start a rewarding career in sales.
• Hands-on training and continuous learning.
• Fast-paced environment with opportunities for career advancement.

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

• Industry Preference: Airline / Travel Industry Background.
• Experience Required: Minimum 6 months in Travel Industry (Mandatory).
• Process Type: Blended (Chat & Voice Support).
• Working Days: 5 Days a Week.
• Transportation: Both-side Cab Facility.
• Communication Level: Excellent English Communication (C1 Level Required).
• Qualification: Graduate / Undergraduate.
• Typing Speed: Minimum 35 WPM with 90% Accuracy.
• Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

• Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
• Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
• Resolve customer concerns efficiently while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the system.
• Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
• Coordinate with internal teams for escalations and issue resolution.
• Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

Job Responsibilities:

Handle last-mile delivery calls to ensure successful order deliveries and reduce RTO.

Contact customers with abandoned carts and assist them in completing their purchases.

Resolve customer queries related to orders, deliveries, returns, exchanges, refunds, and cancellations via phone, WhatsApp, email, or chat.

Coordinate with logistics and internal teams for timely issue resolution.

Maintain accurate records of customer interactions and follow-ups.

Requirements:

Good communication skills in Hindi and English.

Basic computer knowledge (Excel, Google Sheets, CRM/Shopify preferred).

Strong customer service and problem-solving skills.

0–2 years of experience in customer support or telesales is preferred.

Key Skills: Customer Support, Calling, Follow-ups, Order Management, Problem Solving, Communication.