Customer Service Associate for Voice & Sales process

Job Overview:

We are looking for a seasoned Senior Backend Engineer (SDE III) with over 5 years of experience to lead, mentor, and grow a high-performing engineering team. The ideal candidate will have extensive hands-on experience in software development, deep technical expertise, and a proven track record of successfully leading large-scale engineering teams and projects. This role requires strategic leadership, the ability to manage complex technical challenges, and the ability to drive innovation while ensuring operational excellence.As a Backend Lead, you will collaborate with key stakeholders across the business, product management, and operations to ensure alignment with the organization’s goals and play a critical role in shaping the technology roadmap and engineering culture.

Key Responsibilities:

• Leadership and Team Development: Lead and inspire a team of engineers, fostering a culture of innovation, accountability, and continuous improvement. Manage the hiring, training, and career development of engineering staff.
• Strategic Planning: Work closely with senior leadership to develop and implement engineering strategies that support business objectives. Define technology roadmaps and ensure alignment with organizational goals.
• Technical Excellence: Guide the team in designing and implementing scalable, robust software systems. Drive the adoption of best practices in architecture, coding standards, and software testing to ensure high-quality product delivery.
• Project and Program Management: Oversee the successful delivery of engineering projects, ensuring deadlines, quality standards, and budget constraints are met. Use agile methodologies to manage the development process and resolve bottlenecks.
• Cross-functional collaboration: Collaborate with Product Management, Design, Business, and Operations teams to define project requirements and deliverables. Ensure the smooth integration of engineering efforts across the organization.
• Risk Management: Anticipate and mitigate technical risks and roadblocks. Proactively identify areas of technical debt and drive initiatives to reduce it.
• Stakeholder Communication: Act as the technical point of contact for stakeholders, providing regular updates on project progress, resource allocation, and performance metrics. Communicate complex technical concepts to non-technical stakeholders.

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in software engineering
• Proven track record of successfully delivering large-scale, high-impact software projects.
• Strong understanding of software architecture, design patterns, and scalable system design.
• Expertise in multiple programming languages and modern development frameworks For this role we require expertise in Python/Django and API Development
• Experience with cloud infrastructure (AWS), microservices, and distributed systems.
• Good experience with MySQL and ElasticSearch. Slight experience with other NoSQL and SQL databases.
• Experience in DevOps, CI/CD pipelines, and infrastructure automation.
•  Experience in delivering full-stack B2B/SaaS applications including mobile applications, web frontend, and a scalable backend.
• Excellent problem-solving skills, with the ability to diagnose and resolve complex technical challenges.
• Strong communication and interpersonal skills, with the ability to influence and inspire teams and stakeholders at all levels.

Role Overview: We are looking for a Finance & Accounting Executive to manage invoicing, reconciliation, and expense tracking. The candidate will also be responsible for setting up systems and SOPs related to finance operations.

Key Responsibilities:

• Manage complete bookkeeping operations of the company consisting of all financial transactions, accounts payables, receiveables, inventory, etc.
• Reconciliation of statements from marketplaces, D2C website, etc. in a timely manner.
• Keep relevant teams of operations, marketing, etc. and founders fully informed about trends or observations obtained from bookkeeping activities.
• Generating and maintaining financial reports of the company and suggesting strategies and actions to the founders.

Requirements:

• Proficiency in accounting and billing softwares such as TallyPrime.
• Minimum 1-2 years of prior experience of bookkeeping operations preferably with a D2C company.
• Awareness about Indian taxation laws including GST compliance.
• Diligent approach towards accounts and willingness to learn about new laws.
• Strong organisational skills and ability to work independently with attention to detail.

Part of consumer facing front end applications that will be used by millions of users.

What you will do:

• Design and implementation of internal automation tools for QA.
• Create and implement test plans, test cases, integration tests for both functional and performance use cases.
• Respond to support team tickets as needed to resolve bugs and issues
• Reviewing error logs and metrics.

Experience Range: 

2-3 years with technical hands-on coding and analytical skills.

Technical Expertise:

• 2-3 years experience in manual or automated testing.
• Experience with testing consumer facing mobile applications.
• Willingness to learn and build automation frameworks for testing.
• Confirm, verify bugs and determine steps to reproduce. 
• Comfortable in a fast-paced startup environment.
• Bias for action shipping quality code quickly.

Our client is a chain of hospitals that focus on providing high quality healthcare for all. Their hospitals have over 17 centers of excellence across all medical specialties. Through their proprietary technology, hospitals can maintain medical quality standards, give their patients a better experience and also serve them at cheaper prices.

Headquartered in Bangalore, they have their network of hospitals across locations in Bangalore and Chandigarh. Currently they have 40+ hospitals with 2000+ beds. All of their hospitals are accredited by the National Accreditation Board for Hospitals & Healthcare Providers (NABH).

Our client is funded by tier-1 investors and has raised a total of $6.3M in funding over 1 round.

• Developing, implementing and maintaining performance management and talent review processes
• Maintaining a deep understanding of the business and culture inside and out so that you can provide strategic HR partnership to the business and the teams you support
• Acting with the employee experience top of mind, continuously seeking feedback, inefficiencies, and maintaining business relationships based on trust and respect
• Resolving employee relations issues; providing coaching and counselling to management and staff; collaborating with legal counsel on issues as appropriate
• Administrating total rewards program
• Designing compensation and benefits packages
• Managing employees’ grievances
• Setting up and running a learning & development function customized for the needs of each function
• Evaluating and improving employee NPS
• Owning overall hiring process and scale to match organization growth

Desired Candidate Profile

• At least 7+ years of experience
• Previous experience in a fast paced startup environment
• Good problem solving skills
• Outstanding communication skills, specifically in written form and presentation and public speaking skills    

• Experience of supporting medium/large scale Support / implementation / SAP ECC on HANA .
• Worked with SAP MM, SD, FICO and HCM.Having experience in S4 HANA implementation.
• Absolute understanding of mapping technical designs to Functional Documents (FS) & creating/reviewing corresponding Technical Specs (TS).
• Detailed & exhaustive understanding of coding practices & naming conventions in ABAP.
• Deliver of New Business Request/ Change Request with good quality, the defined timeline and the defined budget Data Dictionary Concepts (Mandatory)Report development classical / Interactive / ALV ,SAP Script / Smart forms /Adobe Forms Module Pool ,SAP BAPI/RFC Performance optimizations
• Proficient in finding correct User Exit / SAP Enhancements Points and SAP BADI.IDOC Configuration, extensions, custom IDOC (Mandatory as working knowledge , if not complete hands-on)