Customer Service Associate for Voice & Sales process

Job Title: Salesforce QA Engineer

Experience: 6+ Years

Location: Bangalore

Work mode: Hybrid (2 days work from office) (Manyata Tech Park)

Job description:

6+ years of hands on experience with both Manual and Automated testing with strong preference of experience using AccelQ on Salesforce ans SAP platforms.

Proven expertise in Salesforce particularly within the Sales Cloud module.

Proficient in writing complex SOQL and SQL queries for data validation and backend testing.

Extensive experience in designing and developing robust, reusable automated test scripts for Salesforce environments.

Highly skilled at early issue detection, with a deep understanding of backend configurations, process flows and validation rules.

Should have a strong background in Salesforce testing, with hands-on experience in automation tools such as Selenium, Provar, or TestNG. 

You will be responsible for creating and maintaining automated test scripts, executing test cases, identifying bugs, and ensuring the quality and reliability of Salesforce applications. 

A solid understanding of Salesforce modules (Sales Cloud, Service Cloud, etc.) and APIs is essential. 

Experience with CI/CD tools like Jenkins and version control systems like Git is preferred. 

You will work closely with developers, business analysts, and stakeholders to define test strategies and improve the overall QA process. 

Minimum 3 years of experience in Sales Cloud is required.

Proficiency in test automation using any tool (AccelQ preferred).

Hands-on experience with API testing.

Strong knowledge of SQL queries.

Manual testing experience with any third-party applications.(SAP, ERP,etc)

Position: AWS Data Engineer

Experience: 5 to 7 Years

Location: Bengaluru, Pune, Chennai, Mumbai, Gurugram

Work Mode: Hybrid (3 days work from office per week)

Employment Type: Full-time

About the Role:

We are seeking a highly skilled and motivated AWS Data Engineer with 5–7 years of experience in building and optimizing data pipelines, architectures, and data sets. The ideal candidate will have strong experience with AWS services including Glue, Athena, Redshift, Lambda, DMS, RDS, and CloudFormation. You will be responsible for managing the full data lifecycle from ingestion to transformation and storage, ensuring efficiency and performance.

Key Responsibilities:

• Design, develop, and optimize scalable ETL pipelines using AWS Glue, Python/PySpark, and SQL.
• Work extensively with AWS services such as Glue, Athena, Lambda, DMS, RDS, Redshift, CloudFormation, and other serverless technologies.
• Implement and manage data lake and warehouse solutions using AWS Redshift and S3.
• Optimize data models and storage for cost-efficiency and performance.
• Write advanced SQL queries to support complex data analysis and reporting requirements.
• Collaborate with stakeholders to understand data requirements and translate them into scalable solutions.
• Ensure high data quality and integrity across platforms and processes.
• Implement CI/CD pipelines and best practices for infrastructure as code using CloudFormation or similar tools.

Required Skills & Experience:

• Strong hands-on experience with Python or PySpark for data processing.
• Deep knowledge of AWS Glue, Athena, Lambda, Redshift, RDS, DMS, and CloudFormation.
• Proficiency in writing complex SQL queries and optimizing them for performance.
• Familiarity with serverless architectures and AWS best practices.
• Experience in designing and maintaining robust data architectures and data lakes.
• Ability to troubleshoot and resolve data pipeline issues efficiently.
• Strong communication and stakeholder management skills.

About Us:

Edstellar is a leading provider of professional development training, offering high-quality courses across various domains such as project management, leadership, and business analysis. We are expanding our digital marketing team and are looking for a PPC Executive to manage and optimize our paid search campaigns across Google Ads and other platforms. This is an exciting opportunity for a dynamic individual looking to grow their PPC skills and make a significant impact on our digital marketing efforts.

Position Overview:

We are seeking a PPC Executive with at least 5 years of experience to support and optimize paid search campaigns for Invensis Learning. You will be responsible for assisting in the setup, management, and performance analysis of our Google Ads campaigns, helping to drive quality traffic, improve lead generation, and support business growth. This position offers an excellent opportunity for an entry-level professional eager to grow their PPC expertise in a fast-paced eLearning environment.

Key Responsibilities:

1.    Campaign Setup and Management:

o   Assist in the creation and management of PPC campaigns across Google Ads, focusing on Search, Display, and Remarketing ads.

o   Set up keyword targeting, ad copy creation, and campaign structure based on business goals.

2.    Keyword Research:

o   Conduct keyword research to identify new opportunities for campaigns.

o   Optimize keyword lists and ad groups for maximum performance and relevancy.

3.    Ad Copywriting and Optimization:

o   Write effective ad copy that resonates with target audiences and drives high CTR.

o   Continuously monitor and adjust ad copy to improve performance.

4.    Campaign Monitoring and Reporting:

o   Monitor the performance of PPC campaigns daily, focusing on key metrics like CTR, CPC, and conversion rates.

o   Prepare weekly performance reports and provide insights for optimization.

5.    A/B Testing:

o   Assist in running A/B tests for ads, landing pages, and bidding strategies to determine what works best.

o   Analyze A/B test results and implement necessary optimizations.

6.    Budget Management:

o   Monitor and manage PPC budgets to ensure campaigns are cost-effective and stay within the allocated budget.

o   Adjust bids and budget distribution to ensure maximum ROI.

7.    Competitor Research:

o   Monitor competitor ads and campaigns, providing insights and recommendations for improvement.

o   Track industry trends and competitor strategies to stay ahead in the market.

8.    Landing Page Optimization:

o   Work closely with the design and development teams to optimize landing pages for higher conversions from PPC traffic.

o   Analyze landing page performance and suggest improvements.

9.    Collaboration with Cross-Functional Teams:

o   Collaborate with the SEO, content, and design teams to ensure alignment in marketing efforts.

o   Contribute to campaigns supporting product launches, promotions, and events.

10. Learning and Growth:

o   Continuously stay updated with the latest PPC trends, Google Ads updates, and industry best practices.

o   Participate in training and development sessions to enhance PPC skills.

Key Competencies:

· Google Ads Basics: Understanding of Google Ads (Search, Display, Remarketing), with experience managing basic campaigns.

· Ad Copywriting: Ability to write clear, compelling ad copy that captures the target audience's attention.

· Keyword Research and Optimization: Familiarity with keyword research tools like Google Keyword Planner and Google Trends.

· Data Analysis: Ability to track key metrics and analyze campaign performance to suggest improvements.

· Attention to Detail: A keen eye for detail to ensure campaigns are set up correctly and optimized continuously.

· Time Management: Ability to handle multiple tasks and projects in a fast-paced environment.

· Team Player: Willingness to work closely with other teams (SEO, content, design) to improve overall campaign performance.

Key Skills for Reporting and Data Analysis:

· Google Analytics: Basic understanding of Google Analytics to track website traffic and conversions.

· Excel/Spreadsheets: Competence in Excel to manage data, track performance metrics, and create simple reports.

· Google Ads Reporting: Basic proficiency in Google Ads reporting tools to generate insights into campaign performance.

· Data Visualization: Ability to present campaign data in an easy-to-understand format for stakeholders.

Preferred Qualifications:

· Experience with eLearning or Training Industry: Prior experience or understanding of the eLearning or corporate training industry is a plus.

· Google Tag Manager: Familiarity with Google Tag Manager for setting up tracking and event tags.

· PPC Certifications: Google Ads Certification or any relevant certifications are desirable but not mandatory.

Experience Required:

· Minimum 5 year of experience in managing PPC campaigns, preferably in an eCommerce, education, or services-based environment.

· Some experience with Google Ads, Bing Ads, or social media advertising platforms.

· Knowledge of Google Ads best practices and campaign optimization strategies.

·      Experience 4 to 8 Years Hands-on development experience with Java/J2EE

·      Knowledge/Work experience on core Java 1.8 features

·      Expertise in Object Oriented Programming, Design Patterns 

·      Knowledge/implementation on SOAP or REST protocol.

·      Working experience on Rest Services, Micro Services

·      Extensive hands-on experience building services using these Spring boot, Hibernate.

·      Capable of writing unit tests and implement best coding practices (Junit/Mockito)

·      Good knowledge of SQL / query optimization

·      Experience with modern JavaScript.

·      Working knowledge and experience with JQuery, Ajax, JSON, CSS, HTML

·      Knowledge on at least one web platform (e.g. Angular, React) is desirable.

·      Experience working in an Agile/Scrum development process

·      Good written and oral communication skills.

·      Strong problem solving and data structure skills.

·      Continuously contribute to team performance improvement and collaboration

·      Collaborate effectively across teams

·      Good to have knowledge on cloud technologies (AWS/Google/PCF)

• Identify, prioritize, and reach out to new clients, and business opportunities et al
• Identifies development opportunities; follows up on development leads and contacts; participates in the structuring and financing of projects; assures the completion of projects.
• Writes winning proposal documents, negotiate fees and rates in line with organizations’ policy
• Responsible for handling business research, market surveys and feasibility studies for clients
• Responsible for supervising implementation, advocating for the customer’s needs, and communicating with clients
• Develops, executes and evaluates new plans for expanding increase sales
• Documents all customer contact and information
• Represent in strategic meetings
• Help increase sales and growth

Job Description:-

• Min 1 year or more of iOS App development experience.
• Proficient with Objective C and Swift
• Experience with iOS frameworks.
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Deep understanding of design patterns.
• Knowledge of using Cocoapods, Push Notifications, Payment Gateway and other third party SDKs and libraries.
• Location Tracking and Custom UI.
• Understanding of XML and JSON web services.
• Must have Publish at-least 1 iOS Application on AppStore.

Responsibilities and Duties:-

1. Design and build advanced applications for the iOS platform and follow clean coding practices.
2. Collaborate with backend team to define, design, and ship new features.
3. Understand & Implement Design patterns / Industry best practices
4. Work on bug fixing and improving application performance.
5. Write reusable codes adhering to SOLID principles.
6. Use profiling tools to optimize app performance.
7. Write algorithmic efficient codes.
8. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Required Experience, Skills and Qualifications:-

1. Bachelor's (Required)
2. Programming Languages needed:

• Objective-C (Preferred)
• Swift (Preferred)

COVID-19 precautions:-

• Remote interview process
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place, Mask is compulsory, Proper Sanitization, Safe Distance is followed at the office.

Job Type: Full-time

Salary:     ₹Negotiable

Schedule:  Day shift

• Leading a team of researchers in certain projects, if and when required by the business
• Understanding the competitive landscape within each market
• Proposing research studies that will lead to impactful business decisions
• Developing and establishing a well-defined roadmap before starting a research project
• Working hand-in-hand with the business in understanding the various market, economic or such questions which are to be answered through relevant research
• Designing the research methodology and also Identifying and locating relevant information related to the particular research
• Identifying various data sources, collecting and analyzing data relevant to the research topic and also supporting in report-writing
• Performing statistical and qualitative analysis of data related to markets and competitors
• Planning and implementing project research processes and methodologies
• Monitoring the project output, analyzing the final conclusion and utility of the same in line with the business needs

• Masters in Economics or Public Policy is a must
• 3 – 5 years of experience in managing research process and outcomes
• Excellent communication skills and exceptional attention to details
• Ability to gather relevant data from various sources
• Strong problem-solving skills
• Strong quantitative and qualitative analysis skills
• Experience in leading a team of researchers is preferred