Customer Service Associate for Voice & Sales process

Position: MEAN Stack Developer

Experience: 2-8 year

Location: Noida, Pune

Salary: Negotiable

Industry: IT

Qualification: Bachelor Degree in Computer Science, Computer Engineering or similar

Desired Candidate profile

• 2-6 years of experience in the specified skills.
• Should have hands-on experience in Angular 2+.
• Certification in Angular Development is a plus
• Knowledge of multiple front-end languages and libraries (e.g., HTML/ CSS, JavaScript, XML, jQuery).
• Experience with the following is a must: JavaScript (ES6) / TypeScript.
• Proficiency in code versioning tools such as Git.
• Proficiency in Development Tracking tools such as JIRA.
• Deep understanding of Server Side technologies like JAVA, Python, or JS.
• Working knowledge of databases (My SQL / Cassandra) and the rest APIs.
• Excellent verbal communication skills.
• Attention to detail.
• Critical thinker and good problem-solver.
• Ability to work independently and with team

Mail updated resume with below details- 

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Email- satish.glanmc@ gmail.com

Satish- 8851O 18162

Website: http://www.glansolutions.com/">www.glansolutions.com

We’re Hiring: Sales Associate – Sales Development 🌟

📍 Location: Andheri East

🕒 6 Days Working | Alternate Saturday Off

💼 Exp: 1+ Year

👤 Reports To: VP – Sales

✨ Key Responsibilities:

• 🏢 Conduct centre tours & showcase workspace solutions
• 📞 Manage inbound leads & follow up for conversions
• 💰 Drive sales for Flexi Desks, Cabins & more
• 🧾 Maintain accurate Sales MIS & reports
• 🤝 Build partnerships with aggregators (Qdesq, MyHQ, Cofynd, etc.)
• 💬 Ensure top-notch client service & retention

🚀 Passionate about sales & coworking spaces?

📧 Share your resume

Job Description:

• Contribute to all phases of the development life-cycle of the students and train a dynamic team of students.
• Should possess strong knowledge of JavaScript, Typescript, Angular JS, React JS, Node JS, and DBMS along with a passion for Blockchain.
• Good to have knowledge of Rust and Solidity
• Excellent in any of the programming languages.
• Ready to upgrade the idle candidates. Should stay up-to-date with the latest development in the field.
• Facilitating the student's available resources such as curriculum, data, hardware, etc.
• Upgrading the students’ knowledge quality by taking them through the important functionalities of technologies.
• Sharply train the student's minds in analyzing the problem-solving ability of the students
• Train and guide the students to analyze the errors and design strategies to overcome them.
• Lead learning enhancement through developing assignment and assessment modules
• Integrate the use of advanced technology for upscale training quality, and develop plans to track and monitor the progress of students.
• Should be capable of completing the assigned module in the given time.
• Conduct regular research for further enhancement of curriculum on a regular basis.
• Should be able to communicate and connect with students in an effective way.
• Maintain individual and group training records
• Organize and promote courses
• Prepare teaching/course materials
• Proctor course examinations
• Develop and deliver programs of learning activities
• Check and assess (grade) students’ work and deliver feedback with course grades
• Apply new technologies to deliver courses and improve the learning experience for students.
• Keep personal IT skills and knowledge up to date

Role – Dynamics 365

Experience – 3 years & above

Location – Remote, Jaipur , Pune , Ajmer, Gurgaon, Noida

Job Description:

• Gather requirements from the client
• Proactively builds and manages relationship with client management
• Developing business cases, project plans and project documentation.
• Deliver projects/work on-time, on-budget, and in a way that accomplishes client goals 
• Reviews and ensures high quality of work is delivered  
• Meets deadlines and manages competing priorities under pressure 
• Apply creative thinking to identify possible reporting solution alternatives 
• Travel to client locations as per the project and/or client needs 

Must Have:

• 5+ years of project experience and Min 2+ years’ experience in Power Platform development and customizations.
• Deep understanding of D365 capabilities, architecture, and deployment of online solutions.
• Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules like Sales, Service, Marketing and Field Service.
• Skills Driving Dynamics CRM implementations through all project phases including discovery, definition, build, test and deploy.
• Experience in leveraging Microsoft Power Platform capabilities for MS Dynamics CRM using PowerApps, Power Automate and Power BI.
• Proficiency in use of C# - CRM SDK, Web APIs, Batch Jobs, Azure functions, JavaScript, SQL, SSRS, SSIS, Plugins, 3^rd party APIs, and Custom Workflows with Dynamics CRM.
• Good experience in Portals and USD development with CRM.
• Experience in assisting with integration of CRM with other business systems and applications.
• Assists the functional resources/business analysts with requirements gathering and provides design guidance for mid to large sized Dynamics 365 CRM projects.
• Proficiency in OOB Customizations like Business Rules, Workflows, Actions, Security roles configurations.
• Good knowledge in code and project management using Azure DevOps.
• Experience in the Power Apps component framework

 Good To Have: 

• Microsoft Dynamics CRM and Power Platform certifications.

  Desired Candidate Skills: 

• Excellent interpersonal and leadership skills.  
• Superior understanding of current applications and trends in IT.  
• Good knowledge of all phases of IT including network administration, computer support, help desk, software development or specialization in one area.  
• Experience in client communication 
• Proficient in communication.
• Mentoring skills of junior resources.
• Excellent foundational consulting skills including critical thinking and analysis, verbal and written communications, executive presence, facilitation and presentation skills, business analysis 
• Ability to conduct business user workshops, design reviews, executive presentations, and 
• lead other senior stakeholder/sponsor meetings 
• Experience in delivering end to end reports
• Must be able to travel to client locations if needed
• Is detail oriented and deliverables focused 

 Key Skills: Dynamics 365 & Power Platform, Azure DevOps

1. Connecting with minimum 80 to 100 working professionals (prospective students) each day from the leads/database present on leadsquared CRM
2. Generating a pool of prospects by identifying the need of upskilling depending on the student’s area of interest
3. Helping prospective students with the detailed information about the programs offered through phone or video counselling & create a strong pipeline
4. Ensure to meet daily deliverables & achieve weekly/monthly enrolment target

• Minimum 1 years of relevant experience, in PySpark (mandatory)
• Hands on experience in development, test, deploy, maintain and improving data integration pipeline in AWS cloud environment is added plus 
• Ability to play lead role and independently manage 3-5 member of Pyspark development team 
• EMR ,Python and PYspark mandate.
• Knowledge and awareness working with AWS Cloud technologies like Apache Spark, , Glue, Kafka, Kinesis, and Lambda in S3, Redshift, RDS

• Consistently embarking an excellent first impression on call, delivering exceptional customer experience
• Engage potential customers in dialogue that opens opportunities with the help of scripts and presence of mind
• Going an 'extra mile' to create happy customers to drive loyalty and increase repeat purchase
• Contacting prospective clients / existing customers to inform them about the product using scripts
• Accurately record details of communication with customers
• Developing and sustaining solid relationships with customers to encourage repeat business
• Answer questions about product features in an engaging manner
• Answer all customer questions honestly and accurately
• Using sales scripts drive sales and respond to customer objections
• Developing in-depth knowledge of products and services offered by us to make suitable recommendations based on customers' needs and preferences.

• Owning Fintech Fraud Risk products across account opening and account and activity monitoring
• Defining OKRs for success such as % approvals, bp in losses, good customer friction, precision/ recall etc.
• Thinking out of the box and identifying opportunities where we can build world class Fraud Risk solutions either in-house or via partnerships
• Working with Engineering to create risk capabilities, analytics and decisioning logic to identify, analyze and prevent suspicious activities, including but not limited to: Identity Fraud, Account Takeover/ Abuse Fraud, Transactions Risk, Unauthorized Chargeback Risk etc.
• Driving Proof of Concepts and Demos to illustrate the company's capabilities
• Working with Sales, Business Operations and Engineering to meet internal and external stakeholder needs
• Researching emerging issues impacting Fintech players and ideating on solving their digital risks through innovation
• Validating supply partnerships to be used in solutioning, where needed
• Collaborating with external partners and clients and standardizing integration strategy for the company's input/ output and client feedback loops

Desired Candidate Profile

• 5-7 years of experience in Product Management, preferably in Financial Fraud Risk
• Career concentration in Fintechs, Payments or Risk Service Providers
• Experience in developing requirements for Risk score-based rules engines, Classification and Regression models etc.
• Bachelor’s degree or higher, preferably in Maths, Statistics or an area of Technology
• Strong quantitative abilities, distinctive problem-solving and excellent analytics skills
• Strong organizational, communication, presentation and project management skills
• Experience with analytical/ statistical tools like SQL, SAS, Altair Knowledge Studio, R or Python preferable
• Experience in experimentation and A/B testing a plus
• Strong sense of product design and customer empathy