Customer Care Executives

Skills and competencies:

Required:

·        Strong analytical skills in conducting sophisticated statistical analysis using bureau/vendor data, customer performance

Data and macro-economic data to solve business problems.

·        Working experience in languages PySpark & Scala to develop code to validate and implement models and codes in

Credit Risk/Banking

·        Experience with distributed systems such as Hadoop/MapReduce, Spark, streaming data processing, cloud architecture.

• Familiarity with machine learning frameworks and libraries (like scikit-learn, SparkML, tensorflow, pytorch etc.
• Experience in systems integration, web services, batch processing
• Experience in migrating codes to PySpark/Scala is big Plus
• The ability to act as liaison conveying information needs of the business to IT and data constraints to the business

applies equal conveyance regarding business strategy and IT strategy, business processes and work flow

·        Flexibility in approach and thought process

·        Attitude to learn and comprehend the periodical changes in the regulatory requirement as per FED

Job Title: Customer Support Executive

Location: Koramangala, Bengaluru

CTC: ₹4.5 LPA (₹32,500 In-hand) + Additional Incentives

Working Days: 6 Days a Week

Week Off: Rotational Weekend Off

Shift: Rotational Shifts (may extend till 11:00 PM – 12:00 AM)

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive to join our team in Bengaluru. The ideal candidate will be responsible for handling customer queries, providing timely resolutions, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities

1. Customer Interaction

• Handle inbound and outbound customer queries through calls, emails, and chat.
• Provide accurate information about products, services, and processes.
• Ensure prompt and effective resolution of customer concerns.

2. Issue Resolution

• Identify customer problems and provide appropriate solutions within defined timelines.
• Escalate complex issues to relevant internal teams when necessary.
• Follow up with customers to ensure issue resolution and satisfaction.

3. Customer Experience

• Maintain a professional and empathetic approach while interacting with customers.
• Build positive relationships with customers to enhance satisfaction and retention.
• Ensure adherence to service quality standards and company policies.

4. Documentation & Reporting

• Maintain accurate records of customer interactions in the CRM system.
• Document feedback and share insights with relevant teams to improve services.

Required Skills & Qualifications

• Bachelor’s degree in any discipline.
• 6 months–3 years of experience in customer support, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic knowledge of CRM tools and MS Office is preferred.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to work in a dynamic and growth-oriented environment.
• Exposure to customer experience and service operations.

Job Title: Junior Business Analyst with Project Coordination Experience

Key Responsibilities:

• Analyze business processes, gather and document requirements, and provide solutions to improve efficiency.
• Assist in project planning, scheduling, and resource management.
• Coordinate project activities, timelines, and communication between teams.
• Support project managers in monitoring project progress, identifying risks, and ensuring project goals are met.
• Create and maintain project documentation, including business requirements, project plans, and status reports.
• Collaborate with stakeholders to ensure alignment between business goals and project deliverables.
• Assist with testing and validation of solutions to ensure they meet business needs.

About Monarch: 

At Monarch, we’re leading the digital transformation of farming. Monarch Tractor augments both muscle and mind with fully loaded hardware, software, and service machinery that will spur future generations of farming technologies. 

With our farmer-first mentality, we are building a smart tractor that will enhance (not replace) the existing farm ecosystem, alleviate labor availability, and cost issues, and provide an avenue for competitive organic and beyond farming by providing mechanical solutions to replace harmful chemical solutions. Despite all the cutting-edge technology we will incorporate, our tractor will still plow, till, and haul better than any other tractor in its class. We have all the necessary ingredients to develop, build and scale the Monarch Tractor and digitally transform farming around the world. 

Job Description: 

This role requires you to be a tech-savvy contributor in translating customer needs and user requirements into an interactive web-based application. You must be a good problem solver, have keen attention to detail and take responsible actions in ensuring the application is optimized both in technology and in delivering the best user experience.  

Work closely with product and engineering teams to create elegant, responsive and interactive interfaces.  

Handcraft UI/UX designs into prototypes  

Write reusable components and address performance issues of the product. 

Requirements: 

Bachelor Degree / Masters in Engineering (ECE or CSE preferred)  

A minimum of 3 years of relevant work experience as a Web, UI or Frontend Engineer 

Work experience in React JS / React TS and Data structure is a must. 

Sound knowledge in JavaScript, HTML and CSS,  

Working knowledge of Git: creating, merging branches, cherry-picking commits, examining the diff between two hashes. 

Be able to write clean and maintainable code with attention to performance 

Keen eye for design, and have experience of debugging using browser console. 

An ability to perform in a fast-paced environment and bring in optimal flow for rapidly changing design. 

AWS experience is a plus although not mandatory. 

What you will get: 

At Monarch Tractor, you’ll play a key role on a capable, dedicated, high-performing team of rock stars. Our compensation package includes a competitive salary, excellent health, dental and vision benefits, and company equity commensurate with the role you’ll play in our success.  

Job Description

We are building a global content marketplace that brings companies and content creators together to scale up content creation processes across 10 content verticals and 150+ content categories. Over the past 3.5 years we’ve worked with brands like India Today, Amazon India, Adobe, Swiggy, Dunzo, Businessworld, Times Group, Digit, Wittyfeed, YourStory etc. along with 350+ brand companies like BookMyShow, UpGrad, Yulu, Paisabazaar, Zivame, Yatra, Bewakoof, Imarticus Learning etc. to create content that is meticulous and customized according to our clients' needs.

We are on the path to building a global on-demand content marketplace platform that allows for collaboration, discovery and upskilling for all our creators. Now we are in a rapid expansion phase to enter into more content service offerings and engage a wide spectrum of content creators, and to facilitate all our ambitions, we are planning to launch multiple product verticals and we are looking for a QA Engineer who has a keen eye for user interaction and production functioning, and a curious mind to tangle-and-untangle them.

• We’re looking for someone who is enthusiastic, comfortable with uncertainty, flexible, great with people and isn’t afraid to roll up their sleeves and get their hands dirty.
• If you think you have the spark and a constantly simmering pot of ideas, this is the chance for you!

Job Responsibilities:

• Take ownership of the testing, identifying issues and subsequent fixing in entire PDLC
• Work with cross-functional teams to ensure quality throughout the software development lifecycle
• Conduct post-release/ post-implementation testing
• Quality review and signoff of new features
• Understand product architecture and functionality
• Create Test Case/Test script writing
• Should be ready to convert unvaried test cases into automated test scripts
• Create, maintain, and execute functional, regression, and exploratory tests
• Provide test case coverage and defect metrics to substantiate release decisions
• Provide support and assistance to business and users on reported production issues
• Creates temporary "work-arounds" for immediate customer/ end users issues
• Communicate with PMs and engineers on reported issues
• Participate in product discussions & refine the acceptance criteria
• Communicate high-value use cases and customer feedback to the product team

The ideal candidate must have -

• At least 2 years of practical experience in defining, developing, maintaining and executing test cases
• Prior experience dealing with full product development lifecycles and multiple releases
• Experience of working with Web, Mobile, and API Testing
• Basic understanding of good programming practices, architecture and design patterns
• Knowledge of Performance & Security Testing
• Solid analytical & problem-solving skills and experience of working in Agile process management methodology
• Should be excellent at communication, be able to explain ideas clearly.
• Must be extremely proactive and self-starter.
• Good knowledge of test automation tools like PyTest, Mocha, Cypress or comparable is a big plus.

Design and Build iOS product and Platform

• IOS coding using Objective C and Swift Ensuring quality deliverables, fixing application defects, maintaining code and implementing application updates.
• Designing coding, Documenting design, Defect free deliverables.
• Ensure the performance, quality, and responsiveness of application.

SDET - Mobile

Skills: Appium,C#,Selenium, Mobile Automation, Appium framework, Query the database

Experience:  5- 11 yrs

Education: B.Tech/B.E(Mandatory)

Mobile Test,  5+Years e Manual & AutomationTesting in Mobile applications like Android and IOS, C# or Java Programming SQL, automation framework development, Appium, Selenium