Customer Care Executive

Company link: https://www.catalystmi.com/" target="_blank">https://www.catalystmi.com/

Job Location: Mumbai (Hybrid)

Sr. Staff Engineer Role

We are looking for a customer-obsessed, analytical Sr. Staff Engineer to lead the development

and growth of our Tax Compliance product suite. In this role, you’ll shape innovative digital

solutions that simplify and automate tax filing, reconciliation, and compliance workflows for

businesses of all sizes. You will join a fast-growing company where you’ll work in a dynamic and

competitive market, impacting how businesses meet their statutory obligations with speed,

accuracy, and confidence.

As the Sr. Staff Engineer, You’ll work closely with product, DevOps, and data teams to architect

reliable systems, drive engineering excellence, and ensure high availability across our platform.

We’re looking for a technical leader who’s not just an expert in building scalable systems, but also

passionate about mentoring engineers and shaping the future of fintech.

Responsibilities

● Lead, mentor, and inspire a high-performing engineering team (or operate as a hands-on

technical lead).

● Drive the design and development of scalable backend services using Python/Node.js.

● Experience in Django, FastApi, Task Orchestration Systems.

● Own and evolve our CI/CD pipelines with Jenkins, ensuring fast, safe, and reliable

deployments.

● Architect and manage infrastructure using AWS and Terraform with a DevOps-first mindset.

● Collaborate cross-functionally with product managers, designers, and compliance experts

to deliver features that make tax compliance seamless for our users.

● Set and enforce engineering best practices, code quality standards, and operational

excellence.

● Stay up-to-date with industry trends and advocate for continuous improvement in

engineering processes.

● Experience in fintech, tax, or compliance industries.

● Familiarity with containerization tools like Docker and orchestration with Kubernetes.

● Background in security, observability, or compliance automation.

Requirements

● 8+ years of software engineering experience, with at least 2+ years in a leadership or

principal-level role.

● Deep expertise in Python/Node.js, including API development, performance optimization,

and testing.

● Experience in Event-driven architecture, kafka/rabbitmq like

● Strong experience with AWS services (e.g., ECS, Lambda, S3, RDS, CloudWatch).

● Solid understanding of Terraform for infrastructure as code.

● Proficiency with Jenkins or similar CI/CD tooling.

● Comfortable balancing technical leadership with hands-on coding and problem-solving.

● Strong communication skills and a collaborative mindset.

marketing solutions.

We specialize in helping SaaS companies scale efficiently by delivering tailored digital marketing services such as PPC, Paid Social, and growth hacking. Our customer-centric approach leverages cutting-edge tools & techniques to ensure measurable results and accelerated business growth.

The opportunity

Before you read another word, take a quick peek at who we really are: https://bit.ly/4igeveS

What you'll actually be doing

As our Sales Development Representative (SDR), you'll play a crucial role in our expansion and revenue growth. Your key responsibilities:

• Reaching out to the B2B SaaS prospects in North America through cold-calls, emails, and LinkedIn, to initiate conversations and qualify leads
• Identify customer needs and decision-making processes to generate qualified opportunities and set demo meetings
• Accurately record and track all sales activities, leads, and opportunities in the CRM system
• Convert cold prospects into opportunities and meet your targets of 30 demo calls per month and 10 opportunities per month
• TimeZone: CST/EST

We're interested in the people who:

• Have at least 2 years of relevant work experience
• Communicate with clarity and persuasion
• Can spot promising prospects quickly
• Work autonomously with clear metrics
• Show genuine interest in our solutions

If you are hungry, smart, persistent , we want to hear from you!

What we offer:

• CTC: 10- 12 LPA
• Hybrid preferred, but fully remote might work
• Health insurance
• Fast-paced startup environment with plenty of learning & growth opportunities

You'll be working directly with the founders with rich industry experience across Investment Banking, B2B SaaS leadership, Corporate Strategy, ISB, and IIT.

If you are eager to learn, thrive in a dynamic & goal-oriented environment, and enjoy connecting with people, we want to hear from you!

• Should be responsible for Scrum Master role and taking care of proper Daily Stand Up Meeting with the team and ensure team efficiency & unblock them by resolving their concerns.
• Taking care of complete Product backlog of the Product which is going to be developed or under development.
• Should be able to define proper Sprint Cycle & timeline for particular sub-part of the Product. Should be able to plan the Sprint items in such a manner that there is some needful & working sub-part of the Product is coming out at the end of every Sprint Cycle.
• Should be able to update Product Owner timely if there is any issue/challenge in the development team.
• Should be able to timely raise alarm / red flag to Senior Management/Product Owner if there is any major challenge in the Product.
• Should be able to manage team leave plans and then accordingly planning the Sprint Cycle.
• Take care of end-to-end timely and quality delivery of the complete product.
• Additionally , should be responsible for validating the product and ensure the quality of the product by identifying the bugs in the product. Should be able to timely update the development team for the bugs and push the dev team to timely resolve the bugs/issues.

Virtualization Engineers

Company Profile: Nucleus Software has been providing Products and Services to various Global and Regional Financial institutions, from past 36 years. As a pioneer IT Service provider, Nucleus carry deep banking domain expertise and experience on latest technological trends. Nucleus’s developed platforms powers the operations of more than 150 institutions in 50 countries, supporting multiple business veritcals, accessible through Mobile and internet channels

Job Description

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Core Virtuazliation Skills

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•VMware ESX Management and Troubleshooting

•Intermediate knowledge of Switching and vlan, NIC Teaming

•Experience in VMware Guests, Templates, P2V, Capacity Planner, VMotion, DRS, etc

•Troubleshooting Hardware and Operating system related issues

•Patch administration and deployment

•VMware ESX /VSphere)support Experience

•VCP certification in atleast one product

•Experience in high level diagnostics & troubleshooting of VMware ESX

•HA engineering for architecture on VMware, DRS cluster environment

•OS / Patch Release management and maintain configuration of Central ESX OS image.

•Experience in performance tuning of VMware servers and Virtual sessions and management of servers resources between virtual machines

•Experience in backup and recovery of Virtual machines and virtual servers

•Experience in P2V, VMotion and VMware virtual center

•Advanced knowledge Server Hardware management (HPE, Lenovo, Fujisu– RAID, Memory and firmware management etc)

•Advance Knowledge In Nutanix Virtualization (Prism Central, Prism Element and AHV management)

•Experience in VMware SRM, vROPS, VRLI

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Additional Skills Required

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•Experience in DataCenter Operation.

•Experience in Linux server management (RedHat, CentOS).

•Experience in Antivirus security products (TrendMicro and Symantec).

•Experience in server Capacity planning and troubleshooting.

•Good Knowledge in ITIL Process management.

•Good Understanding of storage technologies and SAN Switches (SAN, NAS and DAS).

•Good Understanding of Network (Routing, Switching and firewall).

•Basic Skills in Installation configuration of Red Hat Linux and experience managing server using command lines.

Salary Range Max :18.5 LPA.

Location: Bangalore

Experience: 6 yrs plus

Manager- Social Media

About SLAY

SLAY Coffee is India's best rated and fastest growing coffee brand with a vision to democratise great coffee experiences through technology & innovative customer experiences. With 3 core lines of business (SLAY Cloud for Online, SLAY Coffee Bars for Grab & Go and SLAY Packaged Coffees for home consumption), SLAY Coffee’s core promise is sophisticated convenience at pocket friendly prices. The brand is 2-years old and currently has a footprint of over 150 locations across 8 cities. 

Culture at SLAY

Excellence is our North Star and our culture fuels this pursuit. We work together as a sports team*; each member is united by a common purpose and drives excellence by bringing their unique self to the team.

We aim to build and nurture a team that finds meaning and fulfillment in the work they do at SLAY. If who you are and what you value is in alignment with what SLAY is and what we value, then the pursuit of excellence becomes meaningful.

The following principles guide us in our day to day working at SLAY:

1. Act with integrity and respect
2. Be passionate
3. Think long-term

Core Values

Our core values define how we operate and bring about an alignment of purpose. We learn and get inspired from each other in strengthening these behaviors & skills both at an individual level and collectively at the Company level. New members are added to the team and existing team members are rewarded and developed based on these values. 

1. Customer First
1. Always solve for the customer, not for self or the Company
2. Understand customers and markets deeply 
2. Courage:
1. To think big, act without fear and voice your opinion.
2. To question the status quo- go beyond rules and hierarchies.
3. To act in the best interest of the customer and company, even if it calls for going outside your comfort zone
4. To be transparent and open; we have nothing to hide 
3. Ownership:
1. Act with authority to drive results
2. Prioritize action over discussions
3. Collaborate independently across teams 
4. Communicate proactively, eliminate the need for follow ups
4. Curiosity
1. To push the boundaries and innovate
2. To never settle for less
3. To make mistakes, learn, don't repeat
4. Trust data over opinion

Beyond the salary (and great coffee!)

• Freedom to test out any idea in your function or outside of it. 
• Gender-neutral policies 
• Free Books Program- buy any book that you would like to read for the company library. The Company pays for it.
• 25% of your time can be devoted to the causes you care about. (Pursue your passion or hobby)
• Exclusive talks & insights from the experts for the growth & development of our team
• Full tuition fees sponsorship for Baristas 
• Family support programs for Baristas 

Opportunity

We are looking for a passionate storyteller for this role. As a Manager-Social Media in our Brand and Communications team, you will be responsible for driving brand resonance and engagement across all our social media channels.

Your Boss

You will report into Sr. Manager-Brand and Communications. 

Your Team

You will manage a team of copywriters and designers while working closely with business teams and external partners.

Key Result Areas 

• Establish SLAY’s brand persona through relevant and emerging social media channels including but not limited to Instagram, Twitter, Linkedin etc.
• Create content across formats (long form, posts, videos, podcasts, static images) either directly or through internal and external team members.
• Monitor the communities in real time and assess opportunities for conversations and leveraging any trends
• Dynamic reporting to gather insights basis data and help grow the communities over time
• Online reputation management. Managing queries, complaints, comments, and conversations
• Leverage the latest innovations on the medium and work with the team to stay up to date on the platforms
• Engaging with social media influencers to help build community through moderation & curation of discussions.
• Coordinating with designers, and with external partners.
• Brainstorming ideas for social media strategies.

Responsibilities:

• Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
• Incident resolution and supporting production system deployments.
• Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.

• Support and deliver within Continuous Integration/Continuous Delivery pipelines.

• Prioritise workload, providing timely and accurate resolutions.
• Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.
• Understand linux. SSH to linux box, look for web logs etc
• Understand web apps to be able to troubleshoot issues

Requirements:

• Good to have programming experience with Python.
• Java and JavaScript development experience would be an added advantage.
• You should not be afraid to do some development as well as Devops.
• Clear written and oral communication is a must.