Customer Care Executive

Job Title: Key Accounts Executive

Department: Sales

Location: As per assigned territory.

Experience: 2-3 Years (In similar industry)

Reporting To: Area Sales Manager.

About Cryoviva India:

Cryoviva India, a healthcare vertical of RJ Corp founded in 2006, is a pioneer in stem cell banking and one of the most trusted names in the industry. With cutting-edge technology, strict quality protocols, and a PAN-India network, Cryoviva is dedicated to offering reliable and ethical stem cell preservation services. The company focuses on innovation, customer satisfaction, and excellence in healthcare delivery.

Role Summary:

The Key Accounts Executive will manage assigned hospitals and key accounts to drive lead generation and sales through effective counselling of expectant parents. The role focuses on doctor and hospital engagement, client presentations, promotion of services, CRM-based reporting, and relationship management to ensure consistent business growth from designated accounts.

Key Areas of Responsibility:

• Manage and service assigned hospital(s) as key accounts.

• Counsel pregnant women at hospitals to generate leads and conduct presentations.

• Call expectant mothers/fathers to schedule free presentations at hospitals or residences.

• Meet prospective clients at their preferred location and deliver laptop-based presentations.

• Engage with doctors, hospital administrators, and staff to update them on stem cell banking concepts and services.

• Promote and sell newly launched services to the target audience.

• Track and report daily activities, leads, and follow-ups through CRM on a daily basis.

• Share competitor insights and relevant market information with the reporting manager.

• Maintain strong relationships with existing clients to generate referrals.

• Ensure regular interaction with doctors of assigned hospitals to strengthen account presence.

Qualification, Experience & Skills:

• Graduate/Postgraduate in Pharmacy (B.Pharm / D.Pharm) or related field.

• 2-3 Years; experience in sales or relationship management within the pharmaceutical or healthcare industry preferred.

• Strong communication, counselling, and interpersonal skills.

• Ability to understand client needs and translate them into effective solutions.

• Proactive, problem-solving, and customer-focused approach.

• Ability to work collaboratively with internal teams and hospital stakeholders

Location: Bangalore

Experience: 5–8 Years

CTC: Up to 22 LPA

Required Skills:

• Strong expertise in Power BI (dashboarding, DAX, data modeling, report building).
• Basic to working knowledge of Tableau.
• Solid understanding of SQL and relational databases.
• Experience in connecting to various data sources (Excel, SQL Server, APIs, etc.).
• Strong analytical, problem-solving, and communication skills.

Nice to Have:

• Experience with cloud data platforms (Azure, AWS, GCP).
• Knowledge of data warehousing concepts and ETL processes.

Qualifications:

• Master’s degree in Business Administration or any Graduate in IT or Computer Science or MCA. 
• Minimum of 3 years of experience in business development within the IT services industry.
• Proven track record of achieving sales targets and driving business growth.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and presentation skills.
• Strategic thinker with the ability to execute plans effectively.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities

The Opportunity

Illumine Labs, Mumbai, is building a series of innovative digital knowledge products. These products are used for learning, education, counselling, behavioural change, etc. Some examples include e-books, counselling tools, habit-creating app, etc.

We are inviting UI-UX Designers who enjoy working with knowledge, can work with a vision, and can appreciate the technology aspects of the product - to be a part of the design & build team for assembling such digital knowledge products.

Your Role

1. Rigorous thinking-through of product goals, product concept, architecture, flows, use cases, usage conditions/ constraints, etc. (in collaboration with the project team)
2. Translating into interface designs and specifications for technology, and walkthroughs, communications, if any.
3. Early testing with the project team & users and evolving it to a working solution.
4. Collaborating with the technology team to develop a working product/ application.
5. User testing with pilot groups and documentation of usage, and response to the product. Evolving the product and supporting adoption.

What will ensure that you enjoy working in Illumine & that you succeed in the role?

• You are driven by values and a love for excellence.
• You flourish in a commitment-based environment & have a habit of keeping your word (to clients and colleagues).
• You believe that client outcomes are more important than creative flourishes.
• You can work in an environment that has hard deadlines and that will challenge & push you to go beyond what you know or are comfortable with.

Who can apply

Engineers/ Architects/ Designers (or having any other background) with at least 3-4 years of experience in designing digital products.

Work at Illumine is breakthrough, innovative & challenging. Apply only if you seek challenge (not comfort & convenience) and are committed to making a real difference through your work.

About Us

Illumine is a purpose-based organization committed to nation-building. Our multidisciplinary team collaborates closely with government/ corporate/ educational institutions to unleash their people's potential and enable the collectives to find their own solutions. Our Large-Scale Interventions lead to positive and sustainable impacts on the ground.

Over the last 20 years, Illumine has designed, developed & deployed such interventions across some of the leading businesses (SBI, Tata Steel, Asian Paints, BPCL, Aditya Birla Capital, etc.), Educational institutions (Gujarat Technological University, Biju Patnaik University, IIT Delhi, 5000 CBSE schools, etc.) impacting ~42 lakh people across India.

Recent collaborations with the Capacity Building Commission, Govt. of India have led to cognitive transformation projects with the Indian Railways (for 1 lakh citizen-facing employees), Ministry of Home Affairs, and National Police Academy (for police persons in Union Territories & Delhi). There are more such prestigious projects in the pipeline that you can be a part of.

To learn more about Illumine

1. Visit our websites: www.illumine.in | https://illuminefoundation.org/
2. Explore our ideas: https://youtube.com/illuminelabs
3. The philosophy that drives our work: https://srinivasv.com/

Purpose of Job:
We are looking for someone who can manage the daily activities of the
team responsible for the design, implementation, maintenance and
support of data warehouse systems and related data marts. Oversees
data design and the creation of database architecture.

Job Responsibilities:
 7+ years of industry experience and 2+ years of experience
managing a team
 Exceptional knowledge in designing modern Databases such as
MySQL, Postgres, Redshift, Snowflake, Hive or Presto.  Has good experience working in agile based projects.  Has experience in understanding & converting BRD’s into
technical designs.  Work with management to provide effort, estimation and
timelines.  Work closely with IT, Business teams and other internal
stakeholders to resolve business queries within the defined SLA.  Exceptional knowledge in SQL and in designing tables, databases, partitions and query optimization.  Has good experience in designing ETL solutions in tools such as
Talend/AWS Glue/EMR.  Have at least 3 years of experience working on AWS Cloud
 Hands-on in monitoring ETL jobs and performing health check to
ensure data quality
 Have good exposure with AWS Services such as RDS, Aurora, S3, Lambda, Glue, EMR, Step Functions etc.  Design quality assurance tests for ensuring data integrity and
quality
 Good to have Python and big data knowledge

Qualifications:
At least a bachelor’s degree in Science, Engineering, Applied
Mathematics. Masters in Computer Science or related field in preferred. Other Requirements: Leadership skills, excellent communication skills, ability to own tasks

• Candidates with good experience with SDLC
• Minimum 3+ years of hard core coding experience is mandatory
• Excellent hands on coding in Java, J2EE, Spring, Struts

Are you an ambitious Backend or Full Stack Tech Lead looking for a challenging role where you can learn and achieve lots more?

We are looking for Team Leads to come & join our agile team of professionals. If you are passionate about technology, constantly seeking to learn and improve your skillset, have hands-on experience of working on LAMP Stack with PHP / Laravel, then you are the type of person we are looking for.

We are offering superb career growth opportunities, great compensation, and benefits.

Responsibilities

• Revise, edit, proofread & optimize web content
• Perform code reviews, unit testing, and continuous integration
• Work cross-functionally to enhance the overall user experience of our platforms
• Own various design tasks involved in the web development life cycle from start to finish
• Develop, record, and maintain cutting edge web-based PHP/Node applications on portal plus premium service platforms
• Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
• Prepare and maintain all applications utilizing standard development tools
• Utilize backend data services and contribute to increasing existing data services API
• Lead the entire web application development life cycle right from concept stage to delivery and post-launch support
• Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
• Document the development process, architecture, and standard components
• Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as a liaison between development staff and project manager
• Keep abreast of new trends and best practices in web development

Qualifications

• Bachelor's / Master's degree or equivalent experience in Computer Science
• Experience using HTML, CSS, and JavaScript
• Proficiency in server-side technology (PHP)
• Ability to multi-task, organize, and prioritize work
• Previous working experience as a PHP / Laravel Developer
• Hands-on experience with SQL schema design, SOLID principles, REST API design 
• MySQL profiling and query optimization
• Creative and efficient problem solver

(Senior Product Engineer - ROR)

Experience - 3 to 6 years

Location  - Pune

We are looking for an enthusiastic developer with a strong understanding of core Ruby and Rails framework along with PostgreSQL database. Someone who is passionate about coding and loves to work in an ongoing challenging environment. You will be part of a talented software team. You have to consistently deliver in a fast paced environment and should be more than willing to build software that people love to use.

Key Responsibilities

The individual role that you’ll play in our team:

• Developing large multi-tenant applications in Rails.
• Understanding Rails best practices and religiously introducing those to our codebase.
• Knowledge on how to do effective Refactoring.
• Ability to write unit tests and following those practices religiously.
• Working closely with the Product managers and UX team.
• Helping QAs to write automated integration tests.
• Staying up-to-date with current and future Backend technologies and architectures.

Read the ‘Skills and Experience’ section, it is not the usual yada yada, you’ll be asked specific questions on these.

Skills and Experience

• Ruby on Rails architecture best practices
• Knowledge on the latest versions on ROR
• Strong OOP knowledge in Ruby.
• Asynchronous Networking in Ruby 
• Designing RESTFul HTTP APIs using JSON-Schema or JSON API (http://jsonapi.org/">jsonapi.org).
• Ability to architect and develop API only backend
• Experience in using ActiveRecordSerializer
• Understanding O-Auth2 or JWT (Json Web Token) authentication mechanisms.
• How to use RSpec
• Rails Security Best Practices
• PostgreSQL and Rails.
• SQL concepts like Joins, Relationships etc.
• Understanding DB Partition strategies.
• Knowledge about refactoring ActiveRecord Models (read this - “7 Patterns to Refactor Fat ActiveRecord Models”).
• Understanding scaling strategies for a high-traffic Rails applications (2 million+ requests a day).
• Background Job processing using Redis and Sidekiq
• Experience in using Amazon Web Services (AWS) tools.
• Writing automated Deployment Scripts using Capistrano, Ansible etc.
• Sending emails in Rails
• Knowledge in Linux and Git is mandatory

Optional Skills

• Knowledge in using Chef or Puppet
• Ability to do basic DevOps like setting up a Linux server.
• Websocket communication in Rails 5.
• Node.js
• JRuby

Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)  

Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale. 

Promobi Technologies:   

ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.