Customer Care Executive

About the Role

We are looking for a highly skilled Backend Developer with strong expertise in Python and Django to join our team. The ideal candidate should have prior experience working with payment/fintech companies and be passionate about building scalable, secure, and high-performing systems.

Key Responsibilities

• Design, develop, and maintain robust backend services and APIs using Python/Django.
• Work on integrations with payment gateways, banking APIs, and financial services.
• Ensure system security, scalability, and performance optimization.
• Collaborate with product managers, front-end developers, and other stakeholders to deliver end-to-end solutions.
• Troubleshoot, debug, and upgrade existing systems.
• Write clean, maintainable, and testable code following best practices.

Requirements

• 4+ years of hands-on experience as a Backend Developer.
• Strong proficiency in Python and Django framework.
• Prior experience in payment/fintech domain (mandatory).
• Good understanding of REST APIs, microservices architecture, and database design (SQL/NoSQL).
• Knowledge of payment systems, PCI compliance, security protocols, and transaction workflows.
• Familiarity with cloud platforms (AWS/GCP/Azure) and CI/CD pipelines is a plus.
• Strong problem-solving and debugging skills.

Nice to Have

• Experience with Celery, Redis, RabbitMQ, or Kafka.
• Exposure to containerization (Docker, Kubernetes).
• Understanding of data security, fraud detection, and regulatory compliance in fintech.

Why Join Us?

• Opportunity to work on impactful projects in the payments and fintech domain.
• Collaborative and growth-driven work environment.
• Competitive compensation and benefits.
• Remote Flexibilty with Hybrid working model 

Role: Tele Sales Executive-International / Tele Sales Executive-Domestic

Department- Sales

Experience: 1 To 3 years

CTC: up to 4 LPA

Location: Mumbai

Responsibilities:

Lead Generation:

• Conduct research to identify potential customers and industries for our products/services.

• Utilize various channels, including social media, email campaigns, and cold calling, to generate leads. Prospect Qualification:

• Engage with leads to understand their needs and assess their potential as qualified prospects.

• Gather additional information for effective lead qualification.

Sales Outreach:

• Conduct outbound calls, emails, and other communication methods to initiate conversations with potential customers.

• Articulate the value proposition of our products/services to prospects and create interest in further discussions.

• Create and send proposals as per discussion with potential clients

• Coordinate with Accounts for Invoice creation and send to potential clients

• Ensure payment is received with given period for the services

Role - MLops Engineer

Location - Pune, Gurgaon, Noida, Bhopal, Bangalore 

Mode - Hybrid

Role Overview

We are looking for an experienced MLOps Engineer to join our growing AI/ML team. You will be responsible for automating, monitoring, and managing machine learning workflows and infrastructure in production environments. This role is key to ensuring our AI solutions are scalable, reliable, and continuously improving.

Key Responsibilities

• Design, build, and manage end-to-end ML pipelines, including model training, validation, deployment, and monitoring.
• Collaborate with data scientists, software engineers, and DevOps teams to integrate ML models into production systems.
• Develop and manage scalable infrastructure using AWS, particularly AWS Sagemaker.
• Automate ML workflows using CI/CD best practices and tools.
• Ensure model reproducibility, governance, and performance tracking.
• Monitor deployed models for data drift, model decay, and performance metrics.
• Implement robust versioning and model registry systems.
• Apply security, performance, and compliance best practices across ML systems.
• Contribute to documentation, knowledge sharing, and continuous improvement of our MLOps capabilities.

Required Skills & Qualifications

• 4+ years of experience in Software Engineering or MLOps, preferably in a production environment.
• Proven experience with AWS services, especially AWS Sagemaker for model development and deployment.
• Working knowledge of AWS DataZone (preferred).
• Strong programming skills in Python, with exposure to R, Scala, or Apache Spark.
• Experience with ML model lifecycle management, version control, containerization (Docker), and orchestration tools (e.g., Kubernetes).
• Familiarity with MLflow, Airflow, or similar pipeline/orchestration tools.
• Experience integrating ML systems into CI/CD workflows using tools like Jenkins, GitHub Actions, or AWS CodePipeline.
• Solid understanding of DevOps and cloud-native infrastructure practices.
• Excellent problem-solving skills and the ability to work collaboratively across teams.

Jr. Graphic Designer

Key Responsibilities:

• Design and Adaptation: Create and adapt designs for various digital formats using Figma and Adobe Creative Suite (Photoshop, Illustrator, etc).
• Brand Consistency: Ensure all designs are consistent with the brand guidelines and maintain a high standard of visual quality.
• Multiple Sizes and Formats: Quickly and efficiently adapt existing designs into multiple sizes and formats as required for various platforms and media.
• Creative Thinking: Bring fresh and innovative ideas to the table, solving design challenges with creativity and efficiency.
• Collaboration: Work closely with the marketing and content teams to understand design requirements and deliver high-quality visuals that align with project goals.
• Manage multiple design projects simultaneously, meeting tight deadlines and maintaining attention to detail.

Qualifications & Other Requirements:

• Education: Bachelor’s degree or diploma in Graphic Design or a related field.
• Experience: Preferably in a digital or online environment.
• Technical Skills: Proficient in Figma and Adobe Creative Suite (Photoshop, Illustrator). Knowledge of other design tools is a plus.
• Adaptability: Ability to quickly adapt designs into various sizes and formats without compromising on quality.
• Communication: Strong verbal and written communication skills.
• Problem-Solving: Ability to think on your feet and come up with creative solutions to design challenges.
• Attention to Detail: High level of accuracy and attention to detail in all design work.
• Remote Work: Self-motivated, disciplined, and able to work effectively in a remote work environment.

Must have experience on Java, Spring MVC / Boot, Hibernate / MyBatis 

- Must have experience on building large scale application 

- Must have experience on RESTful Web-Services 

- Must be good in problem solving, Data structures and Algorithms. 

- Strong understanding of Web Architectures, E-commerce solutions 

- Strong understanding of any MySql / Postgresql 

- Strong understanding of any Redis / Memcached / Mongodb / Elasticsearch 

- Hands-on experience on GCP / AWS would be an added advantage 

- Hands-on experience on Kubernetes / Docker would be an added advantage 

- Basic knowledge of version control system like Git / Mercurial / Bitbucket 

- Writes well managed and clean codes 

• Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
• Mastermind creative ways to deliver an exceptional customer experience
• Developing and overseeing the implementation of customer service protocols
• Resolving complex customer problems or disputes in a professional manner
• Coaching and supporting team members to help them meet departmental goals
• Maintaining and documenting records of customer interactions for training purposes
• Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary

What you need to have:

• Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
• 5+ years prior experience in customer-facing roles
• Proven experience in a leadership role is required
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem-solving skills and the ability to make sound judgement calls 
• Superior organizational and time management skills 
• Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
• Expertise in MS Excel, Word and PowerPoint 
• Customer Handling Experience in Fintech Setup Mandatory