Customer Care Executive

Qualifications :

• Minimum 2 years of .NET development experience (ASP.Net 3.5 or greater and C# 4 or greater).
• Good knowledge of MVC, Entity Framework, and Web API/WCF.
• ASP.NET Core knowledge is preferred.
• Creating APIs / Using third-party APIs
• Working knowledge of Angular is preferred.
• Knowledge of Stored Procedures and experience with a relational database (MSSQL 2012 or higher).
• Solid understanding of object-oriented development principles
• Working knowledge of web, HTML, CSS, JavaScript, and the Bootstrap framework
• Strong understanding of object-oriented programming
• Ability to create reusable C# libraries
• Must be able to write clean comments, readable C# code, and the ability to self-learn.
• Working knowledge of GIT

Qualities required :

Over above tech skill we prefer to have

• Good communication and Time Management Skill.
• Good team player and ability to contribute on a individual basis.
• 
  
• We provide the best learning and growth environment for candidates.

    Skills:

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    NET Core

   .NET Framework

    ASP.NET Core

   ASP.NET MVC

   ASP.NET Web API  

   C#

   HTML

Training coordinator - prevention of violence against women and children (Female)

Research, Partnership and Scaling – Project Nityam

About SNEHA

A secular, Mumbai-based non-profit organisation, SNEHA believes that investing in women's health is essential to building viable urban communities. SNEHA is 450+ person strong, innovative and progressive organization that works on health and nutrition in urban slum pockets with women and their families. SNEHA follows the life-cycle approach to health and nutrition, by intervening at critical junctures (adolescence, preconception, conception, pregnancy, postnatal, infancy and toddlerhood, family planning) to ensure improved health and nutritional outcomes for women and children living in some of Mumbai’s most vulnerable and deprived slums and in the Mumbai Metropolitan Region (MMR) as well.

SNEHA recognises that, in order to improve urban health standards, our initiatives must target both care seekers and care providers. We work with communities residing in informal settlements to empower women and communities to be catalysts of change in their own right and collaborate with existing public health systems and health care providers to create sustainable improvements in urban health. We have currently 11 programs running across SNEHA which are Maternal and Newborn Health (MNH), Child Health and Nutrition (CHN) – Aahar, Empowerment, Health and Sexuality of Adolescents (EHSAS), Prevention of Violence against Women and Children (PVWC) (e) SNEHA Centre, SNEHA Shakti, Healthy Cities Project (HCP), Samagra, Palliative Care, Livelihood Generation, Central Operations, Research and IM.

ABOUT THE PROGRAM

SNEHA’s Program on Prevention of Violence against Women and Children (PVWC) aims to develop high‐impact strategies for primary prevention, ensure survivors’ access to protection and justice, empower women to claim their rights, mobilise communities around ‘zero tolerance for violence’, and respond to the needs and rights of excluded and neglected groups. The Program prioritizes enhanced co-ordination of the state response to crimes against women through a convergence approach that works with government and public systems to reinforce their roles in assuring basic social, civil and economic security.

The project will work in the informal settlements of Wadala and Kurla in Mumbai. We will continue to frame our work in terms of primary, secondary and tertiary prevention, but the pandemic has also shown that we need to expand the purview and competencies of our work to include more men, while at the same time strengthening and sustaining our work with women. The program will implement three arms of community interventions: response-based intervention, couple-based intervention and volunteer-led intervention and action to address violence against women and girls in these communities. These interventions will focus on addressing and preventing violence against women and girls adopting three critical approaches. The response-based approach will focus on collectivization and group action, the couple-based intervention will explore educating couples on positive prevention strategies to prevent intimate-partner violence and the volunteer-led intervention will centre around volunteers leading intervention and taking action along with group members to ensure a coordinated response to women and girls survivors of violence. The project will follow the design of group education, organization of campaigns and events in the community and provide counselling, crisis intervention and extended services (legal and mental health counselling) to women and girls survivors of violence being referred to the counselling centres.

THE PROFILE

This position is responsible for planning, organizing, conducting, monitoring training activities & developing training modules along with documenting the trainings and processes as well as supporting the Program Coordinators in planning the capacity building sessions for the community team, public health care providers and other stakeholders across the two locations. The person will closely work with the Monitoring and Evaluation Team to facilitate pre and posts tests and obtain, document analysis of the same. She is expected to coordinate with program teams specifically with coordinators for regular updates and reporting purposes.

JOB LOCATION

Wadala and Kurla

DUTIES & RESPONSIBILITIES:

Work package 1: Preparation of modules

-         Design and create content for the modules as per the different approached followed location wise.

-         Prepare content for couple’s intervention in Wadala and build modules for volunteers in Kurla with the support from Program Coordinators, Associate Program Directors and Director.

-         Prepare content for the existing intervention clusters in Wadala / Kurla to strengthen the groups and volunteers to build a sustainable community

-         Translate the content into Hindi / Marathi for the community teams

-         Prepare other content or BCC material as required

Work package 2: Capacity building of team

-         Conduct mock sessions for the teams on the content developed

-         Identify capacity building needs of the program team and organizing training as per the needs.

-          Conduct periodic field visits along with the team to gauge training needs as arising from observations and feed it in the training modules.

-         Prepare training calendar for the program with a training matrix that determines training priorities

-         Prepare training reports for each training conducted

 Work package 3: Community volunteers / members and Stakeholders

-         Capacity building of program community volunteers by following training process including training need assessment with assistance with teams.

-         Capacity building of program stakeholders by following training process including permission from stakeholders and related correspondence to succeed the capacity building initiatives.

-         Prepare training reports for each training conducted

MANAGEMENT & REPORTING

§ Effective coordination with team members.

§ Ability to collaborate with a variety of stakeholders in the field.

§ Work according to the ethical standards of the project and the organisation.

§ Networking and coordination with community members and other stakeholders like health, legal and police system

§ Training Coordinator reports and keeps both the APDs updated of their work

QUALIFICATIONS & EXPERIENCE

§ Educational qualification: Master’s Degree in Public Health, Social Work, Psychology or any relevant field from a recognised institution.

• At least 5 years work experience in the area of training and capacity building
• Willingness of working in a community setting is preferred.
• Experience of working in sector of gender, gender-based violence will be an advantage
• Effective training skills and excellent communication skills, including documentation.
• Well-versed in database management, data collection, MS Excel, Word, PowerPoint.
• Oral and written command of English, Hindi and Marathi

.

Skills & Competencies

1.      Strong skills of people management, ability to convince and convey the messages of the program.

2.      Skills in working on women centric issues

3.      Strong interpersonal skills with an ability to be humble is required

4.      Understanding the woman from her culture of marginalized urban settlements will be important

5.      Working with the Coordinators and Counselors as a team

NumenHealth is looking for highly motivated HR professionals to join our team. We are looking forward to a person who can take charge of Recruitment along with the execution of End to End HR function.

If it looks like a role that interests you, we would like to speak to you.

Responsibilities:

1. Recruitment - Tech and Non-Tech.
2. Entire recruitment process - end to end. Support and suggest improvements to the entire recruitment process.
1. Implement effective sourcing, screening and interviewing techniques and processes.
3. Develop and Support the entire employee lifecycle right from onboarding to exit.
4. Sourcing and screening potential applicants from the job portals to fill the company job vacancies
5. Organizing interviews with shortlisted candidates
6. Posting job advertisements on job boards and social media platforms
7. Assisting in planning recruitment and HR activities
8. Assisting and actively involving in the planning of company events
9. are Available For Full Time (in-office) Internship
10. have Relevant Skills And Interests

• Experience in Startup Culture and Fast-Paced environment.
• We like Passionate People, if you are enthusiastic, passionate, results-oriented, go-getter, and achiever; you are one among us.

1. Prior Experience:

• Minimum 1+ yrs of experience in HR.
• Experience in Product Companies is preferred.

1. About Role

Seniority Level: Junior / Mid-level

Job Functions: HR

Employment Type: Full time

Location: Bangalore - Koramangala / Whitefield (looking for Work Form office Only)

VII. About NumenHealth:-

About Numen (https://numenhealth.com/">https://numenhealth.com/ ):

Numen Health is a Health-tech company with a goal to reimagine healthcare in India. Through an amalgamation of our healthcare team with the power of AI and the Internet of Things (IoT), we make healthcare easier and accessible through a data-based preemptive approach. Our mission is to facilitate change in the healthcare industry by moving from a reactive approach to a proactive one.

We are a wonderful, young team with experience in scaling up Indian and international businesses from the ground up. We are looking for like-minded and enthusiastic people who are passionate about making a lasting difference and want to help us revolutionize the way healthcare is delivered to a billion Indians!

Our Vision:

To shift the healthcare ecosystem from a Sick-care' approach to a Holistic-healthcare' approach. We aim to do that by enabling doctors and caregivers to move from treating ailments to employing a data-based,

preemptive approach.

About Product:

We offer preventive healthcare programs to individuals to improve their health. These plans are crafted in consultation with their treating doctor and a dedicated care team remotely monitors the progress in real-time. For doctors, Numen is a virtual facility to cater to all of their patient’s needs, remotely.

Why Join?

At Numen, you have the opportunity to make tangible changes to the existing healthcare systems in India making it preventive and affordable. By joining the Numen team, you get to be part of a young, dynamic team that is passionate about making a change and a fast-paced environment with multiple opportunities to learn and grow.

We are going to be just AWESOME. If you believe you are AWESOME then we would like to welcome you to the world of innovators and game-changers. :)

IndiaMART is India's largest online B2B marketplace, connecting buyers with sellers. Over the last 25 years, we have been continuously evolving our platform using sophisticated business-enablement technologies to make doing business easy. Our credo, 'Bada Aasaan Hai,' appropriately depicts our approach. With 76 million product offerings and 6.7 million responsive supplier base, we provide ease and convenience to our 138 million buyers. Our IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike. Headquartered in Noida, we have 3,000+ employees located across 32 offices in the country.

Position Description:

This position allows you to build new clients for the organization, build rapport and trust in both yourself and the company. Our top sales professionals are passionate and driven in order to produce top results, all the while maintaining integrity. Our sales professionals focus on face-to-face sales presentations as they provide our clients an opportunity to know IndiaMART & value addition IndiaMART can bring to their respective business. Position holder will be an individual contributor, responsible to drive sales activities within assigned region.

Job Summary:

• To generate leads from given database & Identify decision makers within targeted leads and initiate the sales process.
• To penetrate all targeted accounts and originate sales opportunities for the company's products and services.
• To set up and deliver sales presentations, product/service demonstrations on daily basis.
• To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure.
• To be an interface between the customer and internal support teams to ensure that the customer receives the best possible service from the company.
• To ensure that all payments are collected as per the company's payment terms.
• Ensure adherence to sales processes and requirements.
• Field sales

Knowledge:

• Knowledge and application of sales techniques such as: Rapport building, selling on emotion, building value in the product, and closing the sale

. • Keen understanding of the business and technical contexts in which key accounts are situated

. • Business advisor to your customers.

Skills:

• Quick thinking and problem-solving skills
• Excellent verbal communication skills
• Excellent active listening skills
• Innovative vision and foresight to anticipate and create new opportunities that resonate with your customer.

Attitude & Behavior:

• Positive and enthusiastic attitude
• Handles Rejection well
• Customer focus and result oriented approach

Qualifications/Eligibility

MBA Freshers or Any degree with 1-year Experience in Field Sales

60% in 10th & 12th

*ctc upto 3.9LPA*

Location - Mumbai

Weekly Incentives

Employment Type

Full-time