Customer Care Executive

Position -  Senior Full stack Developer

Location - Mumbai

    Experience - 3-10 Years 

Who are we

Based out of IIT Bombay, HaystackAnalytics is a HealthTech company creating clinical genomics products, which enable diagnostic labs and hospitals to offer accurate and personalized diagnostics. Supported by India's most respected science agencies (DST, BIRAC, DBT), we created and launched a portfolio of products to offer genomics in infectious diseases. Our genomics based diagnostic solution for Tuberculosis was recognized as one of top innovations supported by BIRAC in the past 10 years, and was launched by the Prime Minister of India in the BIRAC Showcase event in Delhi, 2022.

Objectives of this Role:

• Work across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth
• Ideate and develop new product features in collaboration with domain experts in healthcare and genomics 
• Develop state of the art enterprise standard front-end and backend services
• Develop cloud platform services based on container orchestration platform 
• Continuously embrace automation  for repetitive tasks
• Ensure application performance, uptime, and scale, maintaining high standards of code quality  by using clean coding principles and solid design patterns 
• Build robust tech modules  that are Unit Testable, Automating recurring tasks and processes  
• Engage effectively with team members and collaborate to upskill and unblock each other

Frontend Skills 

• HTML 5  
• CSS framework  (  LESS/ SASS / Tailwind ) 
• Es6 / Typescript 
• Electron app /Tauri)
• Component library  ( Bootstrap , material UI, Lit ) 
• Responsive web layout ( Flex layout , Grid layout ) 
• Package manager --> yarn / npm / turbo
• Build tools - > (Vite/Webpack/Parcel)
• Frameworks -- > React  with Redux of Mobx / Next JS
• Design patterns 
• Testing - JEST / MOCHA / JASMINE / Cypress
• Functional  Programming concepts  (Good to have)
• Scripting  ( powershell , bash , python )

Backend Skills 

• Nodejs - Express / NEST JS 
• Python /  Rust
• REST API 
• SOLID Design Principles
• Database (postgresql / mysql / redis /  cassandra / mongodb ) 
• Caching  ( Redis ) 
• Container Technology  ( Docker / Kubernetes )  
• Cloud ( azure , aws , openshift, google cloud  ) 
• Version  Control - GIT 
• GITOPS 
• Automation ( terraform , ansible ) 

Cloud  Skills 

• Object storage
• VPC   concepts 
• Containerize Deployment
• Serverless architecture 

     Other  Skills 

• Innovation and thought leadership
• UI - UX design skills  
• Interest in in learning new tools, languages, workflows, and philosophies to grow
• Communication 

To know more about us- https://haystackanalytics.in/

JOB TITLE/HEADLINE: Backend Developer

EMPLOYMENT TYPE: Full time, permanent. 

REPORTING TO: Ajit Kumar

LOCATION: Andheri, Mumbai 

Backend Developer

Position Overview:

As a Backend Developer at FatakPay, you will play a crucial role in designing, implementing, testing, and maintaining the backend systems that power our applications. You will collaborate with cross-functional teams to develop scalable and efficient server-side applications, ensuring high performance and responsiveness.

Responsibilities:

Design, develop, and maintain robust and scalable backend systems.

Collaborate with front-end developers, designers, and other stakeholders to integrate user-facing elements with server-side logic.

Implement and maintain data storage solutions, ensuring optimal performance and data integrity.

Collaborate with DevOps to deploy and manage applications in a cloud environment.

Write clean, efficient, and maintainable code, following best practices and coding standards.

Conduct code reviews and provide constructive feedback to team members. Identify and address performance bottlenecks, security issues, and other technical challenges.

Stay updated on emerging trends and technologies in backend development.

Qualifications:

Bachelor's degree in Computer Science, Software Engineering, or a related field. Proven experience as a Backend Developer or similar role.

Strong proficiency in server-side programming languages such as Java, Python, or Node.js.

Experience with database systems such as MySQL, PostgreSQL, or MongoDB. Familiarity with RESTful API design and integration.

Knowledge of cloud platforms like AWS, Azure, or Google Cloud. Understanding of code versioning tools, such as Git.

Excellent problem-solving and communication skills. Ability to work collaboratively in a team environment.

ABOUT THE COMPANY: 

FatakPay Digital Private Ltd (FatakPay) is a digital-only lending platform that provides virtual credit facilities. The solution provides a 100% digital and paperless quick, transparent and secure way to transact in multilingual format with a ‘scan now, pay later’ facility and easy repayment options. 

We're a company that strongly believes in teamwork, design, creativity and tech. We love to build the best possible Financial Tech products that make the world a better place. 

WHAT HAPPENS NEXT? 

If selected for an interview, you will hear directly from someone from the HR department, usually within a week of the closing date.

Link to apply - https://tally.so/r/mDMO5p

Role Overview:

We are looking for a highly motivated and dynamic B2B Sales Executive with experience in the fashion/textile industry. This role involves managing end-to-end sales processes, from lead generation to deal closure and You will work on identifying business needs, conducting sales calls, performing client research, and driving sales growth. A passion for sustainability and knowledge of sustainable practices in the fashion/textile industry is crucial for success in this role.

Key Responsibilities:

B2B Sales & Lead Generation:

• Identify and prospect potential business clients in the fashion/textile industry through lead generation techniques such as cold calling, email outreach, and networking.
• Conduct client research to understand business needs, challenges, and offer tailored solutions.
• Use CRM tools to track, manage, and update sales leads and opportunities.

Sales:

• Conduct sales calls with prospective clients to identify their pain points, needs, and determine the best solutions.
• Define and identify the ideal customer profile (ICP) to ensure targeted outreach and maximize sales opportunities.
• Provide platform demos to showcase our solutions, particularly focusing on sustainability features.

Negotiation & Deal Closure:

• Lead negotiations with clients, managing pricing, contract terms, and implementation timelines.
• Finalize contracts with internal teams, ensuring smooth deal closures and meeting sales targets consistently.

Sustainability Knowledge:

• Leverage knowledge of sustainability practices to educate clients and align solutions with their environmental goals.
• Promote the sustainability features of our products, helping clients reduce their environmental footprint.

Required Skills & Qualifications:

• Experience: 2-4 years of experience in B2B sales within the fashion/textile industry or SaaS sales.
• Sales Skills: Proven experience in end-to-end sales, from lead generation to deal closure.
• Negotiation Skills: Strong ability to negotiate and close deals.
• CRM Tools: Proficiency in CRM platforms to manage leads, contacts, and sales pipelines.
• Sustainability Knowledge: Understanding of sustainability principles, especially as they relate to the fashion/textile sector.
• Client Management: Demonstrated success in client onboarding, relationship management, and customer servicing.
• Communication: Excellent communication, presentation, and negotiation skills.
• Problem-Solving: Ability to handle objections and create solutions that align with client goals.

Preferred Qualifications:

• Education: Bachelor’s degree in Business, Marketing, or a related field.

Industry Knowledge: Experience in selling fashion/textile industry solutions or working with fashion/textile businesses focused on sustainable

Responsibilities:

1. Collaborate with stakeholders to understand business objectives, processes, and requirements.
2. Conduct thorough analysis of business processes, workflows, and systems to identify areas for improvement.
3. Gather, document, and prioritize business requirements using techniques such as interviews, workshops, and surveys.
4. Analyze data to identify trends, patterns, and insights that can inform decision-making and drive business outcomes.
5. Develop and maintain documentation, including business process models, use cases, user stories, and requirements specifications.
6. Work closely with cross-functional teams to ensure alignment between business needs and technical solutions.
7. Facilitate meetings, workshops, and presentations to communicate findings, solicit feedback, and drive consensus among stakeholders.
8. Collaborate with developers, designers, and QA analysts to ensure successful implementation and testing of solutions.
9. Monitor and evaluate the performance of implemented solutions, and recommend adjustments or enhancements as needed.
10. Stay updated on industry trends, best practices, and emerging technologies related to business analysis and process improvement.

Requirements:

1. Bachelor's degree in Business Administration, Management Information Systems, or related field.
2. Proven experience as a Business Analyst or similar role.
3. Strong analytical skills, with the ability to gather and interpret data from multiple sources.
4. Proficiency in business analysis techniques, such as process modeling, data analysis, and requirements elicitation.
5. Excellent communication skills, including the ability to effectively communicate technical concepts to non-technical stakeholders.
6. Solid understanding of project management principles and methodologies.
7. Experience with business analysis tools and software (e.g., Microsoft Visio, Jira, Confluence) is a plus.
8. Ability to work independently and collaboratively in a fast-paced environment.
9. Strong organizational skills and attention to detail.
10. Certification in business analysis (e.g., CBAP, PMI-PBA) is preferred but not required.

About Plum

We are making health insurance - simple, accessible and affordable. Hundreds of businesses of all sizes from startups to large corporates trust Plum for their employee's health protection.

Healthcare in India is seeing a phenomenal shift. Healthcare cost is seeing an inflation that is three times the general inflation. Treatments of diseases including Covid-19 can wipe out entire household savings. The majority of Indians won't be able to afford health insurance on their own. As many as 600mn Indians would depend on employer-sponsored insurance.

Enter Plum. Plum is re-imagining the health insurance stack and accelerating the penetration of health insurance in India to 100%. Plum has forged new underwriting and fraud detection algorithms to enable companies as small as 2 to benefit from group insurance. The platform enables realtime insurance design & pricing to enable companies to buy insurance in 3-clicks. And offers employees hassle-free claims experience through an integrated digital process.

Plum is backed by leading global investors including Tiger Global, Sequoia Capital, Tanglin Ventures and Incubate Fund (read more https://www.plumhq.com/blog/plum-series-a-funding">here)

• Design, build, and maintain high-performance, reusable, and reliable Java code. 
• Translate designs and wireframes into high-quality components and modular code, ensuring the best possible performance, quality, and responsiveness of the application
• Strong advocate of Google’s iOS design principles and interface guidelines
• Strong sense of ownership and integrity demonstrated through clear communication and collaboration.
• Having experience with building and maintaining an open source project or design library is a plus. 

• 3 + years of experience of iOS SDK, Swift and how to deal with different screen sizes. 
• Experience with local databases, offline storage, threading, and performance tuningFamiliarity with RESTful APIs to connect iOS applications to back-end services
• Familiarity with the use of additional sensors, such as camera, gyroscopes and accelerometers
• Knowledge of the open-source iOS ecosystem and the libraries available for common tasksAbility to understand business requirements and translate them into technical requirements

We are looking for a Software Engineer responsible for the development of backend APIs, services. Your primary focus will be the development of REST APIs and Unit-tests for code. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products are essential.

Responsibilities:

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

Requirements:

• Sound knowledge in web application development using Node, JavaScript.
• Designing and creating RESTful APIs.
• 3-4 years of experience in node and javascript.
• Experience with databases like Elasticsearch, Redis.
• Experience using best coding practices, design patterns.
• Must have very good analytical skills.
• Proficient understanding of code versioning tools such as Git.
• Familiarity with continuous integration.
• Basic Knowledge in JIRA.
• Good to have familiarity with Docker.
• Good to have knowledge in Kafka, WSO2 Siddhi.

• Preferably 5+ years of experience in LAMP (Linux, Apache, MySQL, & PHP) development stack
• Proven software development experience in PHP and of developing REST (JSON) / SOAP (XML) based web services
• Experience in Cloud platform like AWS/Azure
• Experience with HTML5 / JavaScript (JQuery) / CSS / AJAX / Angular / Yii Framework is preferred
• Experience in caching solutions like Redis and Memcached
• Experience in tools like Ansible, Docker
• Knowledge of source control systems such as GIT is a plus

• Be able to work in cross-function teams
• Write high-quality code per industry standards and best practices
• Test the code for quality assurance, debug identified bugs and resolve issues
• Support in deploying and maintenance of product and services
• Documenting product services progress, status, and manuals
• Participate in team meetings and planning & review sessions

About us:

Strata is a commercial real estate investment platform that offers investors the opportunity to invest in pre-leased commercial assets such as offices, warehouses, and retail spaces across India.

We are one of the fastest-growing PropTech platforms in India and are backed by Elevation Capital, Mayfield, Kotak Investment Advisors, Gruhas (a venture by Nikhil Kamath of Zerodha) and DLF Family Office.

Our headquarter is in Bangalore, India.

We are a small yet close-knit team of 35+ people.

About you:

You have a knack for product and strongly equipped with engineering skills to make it a reality. You don’t jump into implementation unless you have clearly understood the problem/requirements and have a written design. You don’t hesitate asking questions and giving critical reviews while respecting others’ opinions. You are a fearless engineer, and not afraid to fail, not on production though ;) You have a strong sense of ownership. You have a startup experience. You don’t feel annoyed if required to work on off days in case of production incidents (no development).

Your responsibilities:

You will primarily work on the backend maintaining the existing platform and writing new enhancements and features. Apart from your own features, as a senior member of the team you will be expected to be actively involved in overall design discussions and peer code reviews. You will factor in extensibility, maintainability, scalability and security in designs and code. You will ensure that best engineering practices are followed. You will support your team members when they are facing challenges, and mentor them when appropriate. You will strive for overall engineering excellence.

Must-have Skills:

• 4-8 years of total experience
• 2+ years of experience in Django and DRF. You must be pro at it. The team will be looking up to you for making most out of DRF.
• Designing and building  scalable web applications
• Good understanding of REST principles
• SQL database design and queries
• Working knowledge of AWS

Good-To-Have Skills:

• Angular or any other JavaScript frontend framework
• Designing microservices
• DevOps experience

FAQ's.

1. Your technology ingredients?

Programming languages:
Our backend is written in Python using Django framework. And the frontend is in AngularJS. Currently there is no mobile app.

Infrastructure:
We are an AWS shop and use their services for most needs, Docker for containerization and ECS as orchestrator, RDS as database, S3 for storage and SQS as messaging backend.

Other tools:
BitBucket for Git and CI/CD pipeline, Trello for project management; and Google Meets and Slack for communication.

2. Your hiring plan?

Currently the engineering team comprises of 3 engineers, and we plan to grow it to 8 by the end of 2021.

3. Your Interview process?

We will try to finish the process within two weeks. In case we can’t go ahead with  your candidature, we will clearly and immediately let you know. But in case of competing applications, we may request you to wait for a week or two.

1. 15 minutes introductory call to discuss requirements and expectations
2. 30 minutes online coding assignment on a screen sharing session
3. 1 hour technical interview covering problem solving, code review and aptitude
4. 15 minutes call with co-founder for final discussion

In case of inability to come to a conclusion from either side, we may go for an additional round.

4. Your WFH and WFO policy?

Due to Covid-19 the team is working from home and will continue till March-2022. After that we will work from the Bangalore or Pune office (yet to be finalised). You should be open to relocate to any of the cities.

5. Your funding status?

In March 2020, Strata raised $1.5 million in seed funding; and $6 million in Series-A in July 2021.