Customer Care Executive

Location: Baner, Pune.

Experience Level: 8+ Yrs.

Experience Level: UK Shift (1:00 PM – 10:00 PM)

Key Skills & Responsibilities:

• Lead the design, configuration, and implementation of SAP modules (e.g., MM, SD)

based on business requirements.

• Collaborate with business stakeholders to gather, analyze, and document functional

requirements.

• Strong functional expertise in SAP MM, and SD modules with focus on invoice

processing, tax configuration, and statutory reporting.

• Translate business needs into SAP solutions through process mapping and best practice

recommendations.

• Oversee the development of functional specifications for RICEFW objects (Reports,

Interfaces, Conversions, Enhancements, Forms, Workflows).

• Work with business stakeholders to understand statutory and good to have E-invoicing

knowledge

• Map business requirements to SAP functionalities, primarily within MM, and SD

modules.

• Coordinate with ABAP and middleware teams for API integration between SAP and

the government’s e-invoice/GST portal or third-party providers.

• In-depth knowledge of IDoc processing, troubleshooting, and interface management.

• Good understanding of API-based integrations between SAP and government/third-

party systems

• Excellent in preparing documentation (FS, TS, UAT scripts), and support go-live

activities.

• Manage change requests, issue resolution, and enhancements post-implementation.

• Provide functional guidance to junior consultants and coordinate across cross-functional

SAP teams.

• Prepare and present project status reports to management and stakeholders.

Role Objective: 

Ensure that our software products are of the highest quality by utilizing manual and automated testing techniques, excellent communication, and logical reasoning skills. 

Roles & Responsibilities: 

Test Strategy and Planning: 

• Design, develop, and implement comprehensive test strategies and plans. 
• Collaborate with product managers and developers to understand product requirements and define appropriate test scenarios. 

Test Development and Execution: 

• Develop detailed, comprehensive, and well-structured test cases. 
• Execute manual test cases and analyze results. 
• Set up, maintain, and operate test automation frameworks. 
• Detect and report software defects using a bug tracking system, and work with the development team to troubleshoot, debug, and resolve them. 

Continuous Improvement: 

• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems. 
• Research new testing tools, methodologies, and best practices and share findings with the team. 

Collaboration & Communication: 

• Clearly and concisely report defects and other testing outcomes to developers and other stakeholders. 
• Collaborate with cross-functional teams to ensure seamless integration and quality throughout the software development lifecycle. 
• Facilitate and participate in QA reviews and updates to ensure consistency and compliance with standards. 

Documentation & Reporting: 

• Maintain detailed documentation of test cases, test scripts, and test outcomes. 
• Produce regular reports on test status, anomalies, risks, and validation results. 

Mentoring & Coaching: 

• Assist junior QA team members and offer guidance as needed. 
• Share knowledge on advanced testing techniques, tools, and best practices. 

Staying Updated: 

• Stay updated with the latest industry trends, tools, and technologies in QA testing. 
• Attend training and workshops to continually improve your QA skills. 

Required Skills & Qualifications: 

• 1-3 years of experience in a similar role in a software services environment. 
• Proficient in manual testing techniques, including black box, white box, and grey box testing. 
• Experience in setting up and using automation testing tools such as Selenium, JUnit, TestNG, etc. 
• Excellent communication skills, both verbal and written. 
• Strong logical reasoning and problem-solving skills. 
• Familiarity with bug tracking tools like Azure DevOps, JIRA, etc. 
• Knowledge of software development lifecycle (SDLC) and agile methodologies. 
• Bachelor's degree in Computer Science, Information Technology, or a related field. 

Preferred Qualifications: 

• Certifications in Quality Assurance, such as ISTQB or CSTE. 
• Experience with continuous integration and continuous delivery (CI/CD) tools like Jenkins or Travis CI. 
• Familiarity with code versioning tools like Git. 

Why Cybernetyx?

• Work on groundbreaking machine vision projects that leverage the latest advancements in AI.
• Join a team of leading experts in machine vision, AI, and machine learning. Competitive salary, exceptional benefits, and flexible work options. Opportunity for continuous learning and development.
• Make a tangible impact in the tech industry and beyond.

About Our Team:

You will be a part of a cutting-edge team that specializes in the development of machine vision-based AI products. Our team is committed to pushing the boundaries of what's possible, delivering solutions that revolutionize various industries.

Your Day-to-Day Role:

• Developing and optimizing vision algorithms in C/C++.
• Collaborate with cross-functional teams to integrate machine vision capabilities into larger systems and products.
• Software Engineer - Computer Vision at Cybernetyx 1
• Implement real-time processing techniques for handling video and image data.
• Conduct research to improve existing technologies and contribute to product development.
• Utilize QT for application development, if applicable.
• Leverage OpenCV library for computer vision tasks.

What Are We Looking For:

• 4+ years of experience in C/C++ programming.
• Experience with QT is beneficial but not mandatory.
• Knowledge of OpenCV library is a plus but not required.
• Strong understanding of machine vision, image processing, and AI algorithms. Analytical mindset with strong problem-solving skills.
• Ability to work in a fast-paced, collaborative environment. 

Responsibilities:

• Review, Evaluate, and Validate technical requirements.
• Work and lead other team members to translate the requirements into final deliverables.
• Understand Storyboards and Visual mock-ups.
• Understand and utilize the latest tools, technologies, and trends in Web development.
• Ensure the deliverables meet Primathon standards, and guidelines.
• Developing your frontend capability in complex problems and expanding your horizon of technologies.
• Responsible for designing, coding and modifying web pages that are focused on content within the standards, guidelines and requirements of clients.
• Work with clients, and other team members as appropriate.
• Understand and utilise the tools and technologies being used.
• Work with CTO to keep on track with the project plan.
• Come up with efficient, modular and scalable solutions for business and technical problems.

Requirements:

• Experience with Frontend technologies (React.js ).
• Proficient understanding of web markups, including HTML, CSS-3
• Proficient with modern JavaScript (ES6+: classes, modules, arrow function, destructuring etc).

Job description

Language known: English / Hindi

Industry: Healthcare / Fitness/ wellness

Education and Experience

· Candidate should be a graduate / Undergraduate

. Six months of healthcare domain would be preferred.

· Excellent Communication skills and listening skills

Responsibilities

·  Have to resolve customer queries over Calls

·  Answering queries politely and provide accurate replies to the query.

· Directing calls to the concerned department and services of the company

·  Diagnostics Knowledge preferable

Key Skills

Customer care, Good communication skill , Telecalling, English, Hindi

• Bachelor's degree in Computer Science or related field or equivalent experience
• 2+ years of Full Stack development experience using NodeJs
• Knowledge of relational databases (PostgreSQL, MySQL, etc. )
• Experience designing and developing REST APIs
• Strong analytical and communication skills
• Eager to learn new technologies
• Strong fundamental knowledge of object-oriented programming, data structures, algorithms, and performance
• Hands-on experience with agile practices, including coding standards, reviews, build process, testing, and code control management.

• Infrastructure experience including AWS, Jenkins, Docker, Kubernetes and CI/CD configuration and deployment is ideal.
• Our development team is looking for an experienced full-time Full Stack Developer to join our fast-growing organization.
• As part of the development team, you will be maintaining, enhancing, designing, developing, testing, and documenting on both the client and server-side of our products.
• The ideal candidate is an innovative problem solver, who has excellent communication and teamwork skills.
• NodeJS, React JS
• Docker, AWS

• With the support of product managers and engineers, collect and analyze user demands. 

• To show design concepts, use storyboards, process flows, and sitemaps. 

• Menus, tabs, and widgets are examples of visual user interface components.

• Make page navigation buttons and search fields. 

• Make UI mockups and prototypes that demonstrate how websites function and look. 

• Create original graphic designs (e.g. images, sketches, and tables) 

• Internal teams and significant stakeholders should be given rough draughts to review. 

• Identify and fix user experience issues (e.g. responsiveness) 

• Make layout adjustments based on user input. Follow the requirements for typeface, color, and image style.

• High-performance reusable components and future-proof front-end frameworks.

• Create new user-facing features as well as reusable code. 

• Write efficient, performant code to achieve optimal web application performance and scalability. 

• Identify design flaws and provide attractive remedies.

• Assuring software compatibility and responsiveness across a range of screen resolutions. 

• To reach your objectives, collaborate with product managers and designers. 

Xoxoday is looking for a highly skilled computer programmer who is comfortable with front end programming. The front-end developer's job is to convert website design files into high fidelity HTML/CSS and work on ReactJS code to bring it to life.

• Design and develop UI for SaaS Application using HTML/CSS
• Driving innovations
• Estimate efforts, identify risks, devices and meets project schedules
• Mentors and coaches’ engineers and provide technical leadership

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An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• 4 years of strong design and development experience in building massively large-scale distributed internet systems and products
• Skillsets -

• Expert - HTML/CSS/Bootstrap/Pixel perfect UI development.
• Good - ReactJS/AngularJS

• Scripting languages like NodeJS will be good to have
• Building single page applications with multiple components
• Working on complex dashboards and reporting interfaces
• Data structures & algorithms skills
• Open source software, frameworks, and broader cutting-edge technologies
• Modern JavaScript libraries and front-end components
• BS/MS in Computer Science or equivalent

You will be working with top-quality engineers who have built one of the best employee engagement SaaS platforms. You will be reporting to AVP Engineering and working closely with the Architect and other leads.

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A wholesome opportunity in a fast paced environment that will enable you to juggle between concepts, yet maintain quality on content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

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A fast growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.

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We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.