Customer Care Executive

About the Role

We are seeking an innovative Data Scientist specializing in Natural Language Processing (NLP) to join our technology team in Bangalore. The ideal candidate will harness the power of language models and document extraction techniques to transform legal information into accessible, actionable insights for our clients.

Responsibilities

• Develop and implement NLP solutions to automate legal document analysis and extraction
• Create and optimize prompt engineering strategies for large language models
• Design search functionality leveraging semantic understanding of legal documents
• Build document extraction pipelines to process unstructured legal text data
• Develop data visualizations using PowerBI and Tableau to communicate insights
• Collaborate with product and legal teams to enhance our tech-enabled services
• Continuously improve model performance and user experience.

Requirements

• Bachelor's degree in relevant field
• 1-5 years of professional experience in data science, with focus on NLP applications
• Demonstrated experience working with LLM APIs (e.g., OpenAI, Anthropic, )
• Proficiency in prompt engineering and optimization techniques
• Experience with document extraction and information retrieval systems
• Strong skills in data visualization tools, particularly PowerBI and Tableau
• Excellent programming skills in Python and familiarity with NLP libraries
• Strong understanding of legal terminology and document structures (preferred)
• Excellent communication skills in English

What We Offer

• Competitive salary and benefits package
• Opportunity to work at India's largest legal tech company
• Professional growth in the fast-evolving legal technology sector
• Collaborative work environment with industry experts
• Modern office located in Bangalore
• Flexible work arrangements

Qualified candidates are encouraged to apply with a resume highlighting relevant experience with NLP, prompt engineering, and data visualization tools.

Location: Bangalore, India

Office Assistant:

• Back office administration and support personnel
• Good organizational skills
• These tasks may include, proofreading, providing support service to the team, data entry
• Multitasking & Clerical work

Develop and maintain a comprehensive product roadmap, prioritizing features and initiatives based on market analysis, customer feedback, and business goals.   

Conduct thorough market research and competitive analysis to identify opportunities and inform product strategy.   

Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement.   

Write clear and concise product requirements documents (PRDs) and user stories.

Collaborate with engineering and design teams to ensure timely and high-quality product delivery.   

Communicate product vision and strategy to stakeholders at all levels of the organization.

Manage the product lifecycle from ideation to launch and beyond.

Lead and mentor junior product managers (if applicable).

Work with customer support and sales to gather and utilize customer feed back.

Use data driven decisions to improve product performance.

Overview:

The Senior Operations Executive plays a pivotal role in overseeing the daily operations of the organization. He/she is responsible for ensuring smooth functioning across various departments, optimizing processes, and implementing strategies to enhance efficiency and productivity. This position will report directly to the Operations Manager and collaborate with department heads to achieve organizational goals. 

Key Responsibilities: 

Strategic Planning:  

• Develop and implement operational strategies aligned with the organization's objectives.  
• Identify opportunities for process improvement and cost optimization. 

Process Optimization:  

• Analyse existing operational processes and identify opportunities for improvement. 
• Develop and implement strategies to streamline workflows and enhance efficiency. 
• Establish and maintain standard operating procedures (SOPs) 

Cross-Functional Collaboration:  

• Collaborate with various departments to understand their support needs. 
• Address any operational issues that may arise and work towards resolution. 

Technology Integration: 

• Identify and evaluate new technologies or tools that can improve operational processes. 
• Oversee the implementation of new systems and ensure proper training for the team. 

Budget Management:  

• Assist in the development and management of the operations support budget. 
• Monitor expenditures and implement cost-saving measures where possible. 

Managing Operational teams:  

• Managing functional teams like technical operations, Legal, Business operations, etc, and reviewing daily/monthly planning and goals. 

Vendor Management:  

• Identify and evaluate potential vendors for operational support services. 
• Negotiate contracts and agreements to ensure favourable terms for the organization. 
• Collaborate with vendors to resolve issues and improve service delivery. 

Qualifications: 

• Must have:
• Engineering (Software/IT/Computer) +2 years of work experience + MBA (Operations/ Business Management) +3 years of experience 
• Certification in project management or operations management (e.g., PMP, Six Sigma). 
• Proficiency in MS Tools, JIRA, Atlassian, Confluence, MIRO (or any similar tool) 
• Proven experience in operations management or a similar role. 
• Strong leadership and team management skills. 
• Excellent analytical and problem-solving abilities. 
• Proficiency in project management tools and software. 
• Sound knowledge of industry regulations and compliance standards. 

Additional Requirements: 

• Flexibility to adapt to changing priorities and work in a fast-paced environment. 
• Ability to make sound decisions under pressure. 
• Commitment to maintaining confidentiality and integrity. 
• Willingness to travel occasionally as and when required. 

Benefits and perks: 

• Progressive leave policy for effective work-life balance. 
• Training and Certification budget for your professional growth and development. 
• Company-sponsored workcation once a year. 
• Multicultural peer groups and supportive workplace policies. 
• Celebrate monthly team events and fun-filled outings. 

Full stack engineer 

Purpose 

All kids have extraordinary talent & creativity, and our mission in the world is to help nurture it. We truly believe that education needs to develop the whole being, and exploration of broad interests is key for originality. 

We are working hard to be the world's most loved extra-curricular platform & build the future of passion. We are here to do the best work of our lives, and together, we hope you are too. Come & help shape the future of inspiration & passion. As an early team member, you get to shape the direction of our products, company culture, hiring & product engineering practices. 

Team 

We are a team that is maniacally customer obsessed & building products that consumers love. 

The plumber in chief was recently CPO & CMO @ Cleartrip helping build one of the most loved consumer companies in the region. He was also instrumental in taking Cleartrip global 8 countries) & create global high quality products in an increasingly flat world. 

We want to recreate the magic, and build the same customer obsession & product culture here. 

Full stack engineer 

About the role 

Engineer new products and features, improve existing products and features. Help improve performance and reliability, or polish existing features. What are we looking for? 

3+ years working as a backend or full stack developer. 

Bachelor/Masters of engineering.

Better - Full stack engineer 1 

You're proficient with any part of our technology stack: React/Swift, TypeScript, Node.js, and Postgres. 

We are location agnostic, but in the same time zone India). We have a small garden office @ Jayanagar, Bangalore (home to some of the best dosas in India) to jam together on anything that requires space. 

You are not fixated about any one programming language & can learn new tech as needed. 

You are somebody who shares the same ethos. 

Bonus 

You have expertise in video or audio engineering skills. 

You contribute to open source projects. 

You've an interest in education & kids. 

You have interests outside of technology, such as in art, music or any performing art. 

What is our interview process? 

An initial 30 min call to understand each other at a high level. 

Work on a case study or assignment over the period of 2 weeks to ensure a good match. We care about effort & quality, and are happy to compensate fairly for the work put in) 

Type, Location : Mumbai

Desired Experience: 3+ years

Roles and Responsibilities :

What You’ll Do:

• Designing and implementing web applications using JavaScript and its frameworks (i.a. React, Vue, Angular), HTML5 and CSS3
• Working closely with the dispersed development team, client, and project manager in the SCRUM methodology
• Ensuring that programming practices and code quality are respected
• Supporting other engineers with your expertise when needed (knowledge sharing)
• Leading your colleagues’ growth and development

What you bring to the table:

• 3+ years of experience with JavaScript (good knowledge of ES2016; newer versions and TS 3+ are a plus)
• Experience in developing web applications using Angular, React, javascript, node js, MySQL/Postgres SQL/MongoDB
• Being comfortable HTML5 and CSS3
• Experience with version control systems, preferably Git
• Demonstrated tech leadership in a medium-sized team, and the ability to design a complex system
• Eagerness to learn and constantly improve yourself
• Being a team player focused on getting things done

About Rippling

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.

By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).

About the role

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. 

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!

What you will do

• Take charge of payroll issues for customers from start to finish - while working in a dynamic and fast-paced environment
• Leverage chat, email, and video conferencing functionality to help our customers optimize Rippling to administer payroll processing, quarterly/yearly taxation & filings, and banking & payments inquiries 
• De-escalate and resolve issues by leveraging platform and industry expertise 
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s payroll needs are met
• Build mental muscle and become a product expert - you'll be a go-to resource for both customers and coworkers 
• Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or added features

What you will need

• Bachelor's degree or equivalent work experience
• Ability to work 6:30 PM IST, 5:30 AM IST
• Demonstrated experience problem-solving with attention to detail
• Organizational skills and experience improving processes
• Written and verbal communication skills
• Flexibility with changing job duties and responsibilities
• Time management skills and ability to prioritize
• Nice to have (not required): Bilingual in French-English

• Back-end software development
• Software engineering and designing data models and write effective APIs
• Working together with engineers and product teams
• Understanding business use cases and requirements for different internal teams
• Maintenance of existing projects and New feature development
• Consume and integrate classifier/ ML snippets from Data science team

What we are looking for:

• 4+ years of industry experience with the Python and Django framework.
• Degree in Computer Science or related field
• Good analytical skills with strong fundamentals of data structures and algorithms
• Experience building backend services with hands-on experience through all stages of Agile software development life cycle.
• Ability to write optimized codes,debug programs, and integrate applications with third party tools by developing various APIs
• Experience with Databases (Relational and Non-Relational). Ex: Cassandra, MongoDB, Postgresql
• Experience with writing REST-APIs.
• Prototyping initial collection and leveraging existing tools and/or creating new tools
• Experience working different types of datasets (e.g. unstructured, semi-structured, with missing information)
• Ability to think critically and creatively in a dynamic environment, while picking up new tools and domain knowledge along the way
• A positive attitude, and a growth mindset

Bonus:

• Experience with relevant Python libraries such as Sklearn, NLTK, tensorflow, HuggingFace Transformers
• Hands on experience in Machine learning implementations
• Experience with Cloud infrastructure (e.g. AWS) and relevant microservices
• Good with Humor and Team player

• CANDIDATE MUST HAVE REAL ESTATE AND RELEVANT EXPERIENCE 
• IMMEDIATE JOINERS
• INTERVIEW WITHIN 2 DAYS
• COMPANY NAME - SQUAREYARDS.COM (SQUAREYARDS CONSULTING PVT. LTD.)

Job Title: Area Manager

Experience - 5 to 8 years *Real Estate*

Resource: Team Handling Role

Work Location: Chennai

Age: Below 30

Job Title: Regional Manager

Experience - Above 8 years *Real Estate*

Resource: Team Handling Role

Work Location: Chennai

Age: Below 35

Organization Summary

Business development department is a combination of strategic analysis, marketing and sales. The department play vital role in the organization in bringing new customers by which expand financial growth to the organization.

Key Performance Area

* Generation Sales

* New Business Development / Conversation

* Service Delivery

* Customer Relationship (Customer Satisfaction and Feedback)

* Exploring company brand value in the market

Responsibilities & duties

* Responsible for generating sales with existing customers and developing opportunities with new customers within assigned territory

* Schedule and conduct weekly sales meetings and achieving targets

* Liaising between customers and the company for up-to-date status of service, pricing and new product release launches.

* Report on sales activities to senior management

* Reaching the targets and goals set for your area

* Establishing, maintaining and expanding your customer base

* Increasing business opportunities through various routes to market

* Compiling and analyzing sales figures

* Collecting customer feedback and market research

* Keeping up to date with products and competitors

Required Candidate profile

* Impeccable profile with high professionalism.

* Good experience in Sales

* Good communication, presentation and negotiation skills.

* Excellence in sales and marketing with positive attitude and team playing ability.

* A flair for establishing an instant rapport with clients.

* Dynamic, aggressive and result oriented.

*To enjoy networking and meeting new people.

Company Profile: www.squareyards.com

Please share your updated resume with below details:

Qualification -

Total Experience -

Relevant Experience -

Present Location -

Last CTC -

Expected CTC -

Communitate fast and easily :  8 nine 7 one 9 six 8 one 9 one

Quick Resume share :  sarita dot kumari at squareyards dot co dot in

Note :- Preferable and consider only Chennai based candidates.

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