Customer Care Executive

Business Operations and CRM Implementation Analyst

We are looking for a Business Operations and CRM Implementation Analyst with a strong focus on process improvement, operational efficiency, and compliance. This role requires implementing a CRM system that reflects our client journey and meets our operational standards. The ideal candidate should excel in analyzing and understanding business requirements, optimizing workflows, and ensuring compliance in all operations, particularly in visa processing.

Key Responsibilities:

• CRM System Implementation:
• Implement a CRM system based on an operational diagram of the client journey, customizing it to fit our specific business needs.
• Ensure seamless integration of the CRM system with existing business processes, enhancing data flow and client interaction.
• Process Improvement and Efficiency:
• Continuously analyze and improve business processes to increase operational efficiency.
• Implement strategies to optimize workflows, reduce redundancies, and enhance productivity.

• Compliance Assurance:
• Ensure all operations, especially those related to visa processing, adhere to relevant laws, regulations, and standards.
• Regularly review and update processes to maintain compliance and address any regulatory changes.

• Business Requirement Analysis:
• Conduct in-depth requirement analyses to capture and understand complex business needs.
• Translate these requirements into functional solutions, bridging the gap between business objectives and technical capabilities.

• Documentation and Automation:
• Create and maintain detailed SOPs for various visa processes, introducing automation to streamline operations.
• Identify opportunities for process automation and implement technological solutions to enhance efficiency.

• Strategic Business Operations:
• Provide insights into business operations and strategies, identifying areas for improvement.
• Analyze operational data to track performance and inform decision-making.

Qualifications:

• Extensive experience in business analysis, with expertise in CRM implementation and business operations.
• Demonstrated ability in process optimization, efficiency enhancement, and ensuring compliance in business operations.
• Strong knowledge of CRM platforms, process documentation, and automation technologies.
• Excellent communication skills and the ability to conduct thorough requirement analyses.
• A strategic thinker with an analytical approach to problem-solving.

Preferred:

• Background in visa processing or a similar regulatory environment.
• Relevant certifications in CRM systems, business analysis, or process improvement methodologies.

Application Process:

Candidates are encouraged to apply by submitting a resume and a cover letter detailing their experience in process improvement, CRM implementation, and ensuring operational compliance.

About Jinn

Jinn is an AI sales agent for brands online. It is a GenAI powered online equivalent of a smart and empathetic sales person in physical stores. It helps brands convert more customers and increase sales.

About Sales Manager role:

• Sales Role in a B2B SaaS startup in AI space led by 2X entrepreneurs from IIT, IIMs. Fast paced with a lot of learning and growth.
• Responsibility: Selling the product to brands and businesses. Generate leads, Build relationships, Get customer inputs on product, and most importantly Generate Revenue
• Duration: 3-6 months internship || Converts to Full Time based on performance 
• Compensation (Stipend): 12k - 20k per month || Full time 4 - 8 LPA
• Ideal Profile: Prior exposure to sales (6 months+) + basic understand of tech
• Process: Assignment followed by Interview || Assignment Link: https://docs.google.com/document/d/1-SWw6CYWmiF7Rwl5CZXVJnyujWY3RllHzDzpx6dxmP4/edit?usp=sharing

JOB PROFILE

Company Overview:

GoProtoz is a World-Class Award-winning UI/UX Design company specialized in User Experience (UX) / User Interface (UI) Design for enterprise and consumer digital products and mobile/web/Desktop applications. 

We are one of the top 5 UI/UX design companies in India with a team of passionate and creative digital product UI UX designers and developers. Our vision is to enable digital product companies to achieve their business goals with well thought user experience design strategies and eventually make the people life better. Clients include: Renault–Nissan, SONY, ICICI Bank, Emaar, Damac, PayTm Money, Licious, Mahindra Comviva, QuEST Global

Website: https://www.goprotoz.com/

Location: https://goo.gl/maps/XXoRHtHB93y

Responsibilities

• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Design graphic user interface elements, like menus, tabs and widgets
• Build page navigation buttons and search fields
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Create original graphic designs (e.g. images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors and images

Requirements and skills

• Proven work experience as a UI/UX Designer or similar role
• Portfolio of design projects
• Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
• Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time-management skills and communication skills.
• Graduction Must be completed.

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following.

Understand requirements and create low-level design using UML

Develop embedded software as per defined software requirements

Software integration & testing

Background & Skills

Education:

B.E/B. Tech/M.Tech/Master (Electronics/Telecommunications/Computers Science)OR equivalent

Experience & Attributes:

2-8 years’ experience in Embedded system software design, development, and testing.

Excellent communication skills, spoken and written English

Must have specialized knowledge :

·  Embedded C

·  Electronics

·  RTOS

·  Knowledge of Microcontrollers (RISC, CISC)

·  CAN Communication & Protocols like UDS, KWP2000, CANopen and J1939

·  MISRA standard - 2000/MISRA 2012

·  SDLC, Agile Scrum

·  Static analysis & Tools like LDRA or QAC or Vector cast

·  Change Management & Tools like JIRA/VSTS

·  Version control & Tools like SVN/GIT/Clearcase

·  Traceability management & Tools like Reqtify or equivalent

·  Design methodologies - like UML

·  Software Test Life Cycle

Specialized knowledge – Will be Preferred

·  Functional Safety life-cycle & Management - Applies to software design & development

·  Safety standards like - IEC-61508, ISO-26262, ISO-25119, ISO-13849

Key Tasks and Responsibilities

·  Software requirement specification writing

·  Creating design for assigned modules

·  Implementing the code for assigned requirements

·  Perform unit testing

·  Perform peer reviews or inspection of software work products

·  Support testing team on defect analysis

·  Adhere to Quality processes

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 32 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

Must Have Skills: PLC programming, WinCC, Siemens TIA portal, IOT

WHAT MAKES YOU A GOOD FIT FOR THIS ROLE:

• Experience in automation technologies PLC programming, WinCC OA, Siemens TIA portal, and protocols OPC UA, plant simulation.

• Must have prior experience working with clients in requirements & should be independently able to lead these discussions.

• Candidate should be fluent in the agile delivery model with experience in working with any of an agile product management tool, preferably JIRA.

• Ability to guide the team on technical solutions, perform code reviews, and define integration strategy.

• Working experience with SQL and NoSQL databases like MS SQL Server, PostgreSQL, MongoDB, etc.

• Ability to make and effectively communicate decisions. The candidate should know how to disagree, how to address opposition/rejection, how to navigate the conflicts in multistakeholder requirements, and how to build consensus.

• Effective written and verbal communication skills are essential to communicate in a global team and with clients.

• It would be advantageous to have experience as an architect or technical leader while working in one or more of the following domains: manufacturing, industrial automation, heavy engineering, robotics, automotive, and consumer goods.

WHAT ARE YOUR RESPONSIBILITIES:

• Understanding functional requirements thoroughly and analysing the client’s needs in the context of the project

• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it.

• Determining and implementing design methodologies and tool sets

• Enabling application development by coordinating requirements, schedules, and activities.

• Being able to lead/support UAT and production roll outs.

• Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it.

• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement

• Giving constructive feedback to the team members and setting clear expectations.

• Helping the team in troubleshooting and resolving of complex bugs

• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.

• Carrying out POCs to make sure that suggested design/technologies meet the requirements

We are looking for an experienced IOS developer who can help make our IOS app even more spectacular for the highest performing professionals globally.

About Track

The calendar is a tool that can assist you to achieve your highest human potential. Being productive with your time and collaborating efficiently with others is key to it. And Track (https://thetrackapp.com) is the fastest calendar experience ever. We've redesigned the calendar from the ground up to be fast, simple, effortless and also fun.

The Team

We are a small and efficient team and speed is part of everything we build and do

We are backed by amazing investors from India and US who have cofounded startups which had massive exits and the investors are currently on boards of Unicorn startups.

The Founder has over 12 years of experience in technology, studied and worked in the US for 8 years, and has cofounded a startup before.

Expected Skills :- 

1. Abillity to write API calls that work efficiently in the background
2. Ideally worked with Realm DB but SQLLite is fine 
3. Ability to take a design and create a replica using programmatic code. We don't use Storyboard. 
4. Should have great knowledge of Architecture patterns like MVC, MVVM 
5. Ability to work with Notifications 
6. ideally should have worked on Extensions
7. Excellent debugging skills
8. Excellent problem solving skills 
9. should understand how to make asyncronous non blocking API calls. 
10. Having worked on a Chat application that uses Websockets, or XMPP or Firebase would be a big bonus .
11. Having worked with OAuth2 flows or Google apis would alos be a big bonus

Personal Skills 
1. Go getter attitude. Should look for things that can improve and then go ahead and make them better. 

How we hire? 

You typically do a project that can be completed within a week. If the quality is great, we will pay you for it. Sometimes that's good enough. Sometimes we may to a problem solving / algorithm interview after that. 

• 2-4 years of experience working with web platforms (at a corporate, startup, or digital agency)

Work Ethic & Requirements

• Experience with the development of large-scale websites and a strong understanding of web development technologies, third-party applications and platforms, and social media.
• You should be able to handle multiple projects at the same time.
• You should have the ability to motivate, support, and understand teams and easily work with everyone from our UX/visual designers to tech developers to content strategists.
• You should be motivated and organized. A proactive attitude is most important.
• Ability to effectively manage time, prioritize tasks and work within deadlines with little or no supervision
• The ability to work both autonomously and as part of a team 

Tech Skills

• Python/Django
• React JS
• Node JS

• Experience in developing and validating diagnostics (UDS Protocol)
• Excellent knowledge of UDS Protocol (ISO 14229)
• Expertise in VBA / C# or Python Scripting
• Experience with Vector Toolchain - Candela Studio, CANoe + DIVA, CANape
• Experience in handling various Automotive diagnostic – Flashing, parameter changes, etc.
• Preferred experience in Matlab / Simulink
• Preferred experience ECU SW Development and architecture
• Fair communication interpersonal skills.
• Interpersonal skills.
• Good to have ISTQB certification