Customer Care Executive

Responsibilities

- To analysis business requirements, prepare design and implementation recommendations and estimate development effort

- Collaborate with cross-functional teams to define, design, and ship new features

- Lead or participate in design reviews, code reviews and architecture evolution discussions

- Unit-test code for robustness, including edge cases, usability, and general reliability

- Work on bug fixing and improving application performance

- Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Required Skills

- Experienced with front-end programming language with React JS.

- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.

- Thorough understanding of React.js and its core principles.

- Experience with popular React.JS workflows (such as Flux or Redux)

-Experience on .Net Core

-Experience in database MS SQL

60 Decibels is a tech-powered impact measurement company that makes it easy to listen to the people who matter most. We've been in business as an independent entity since early 2019, when we spun out of the global Impact Investor Acumen.

We believe that the best way to understand social impact is by talking to the people experiencing that impact. It sounds obvious when you say it, but that is not the typical practice for many impact investors, corporations and foundations working to create social change. 

We collect social impact data directly from beneficiaries (customers / employees / suppliers) using our network of 1000+ trained research assistants in 75+ countries. We do it quickly and without the fuss typically associated with measuring social impact. Our research assistants speak directly to customers to understand their lived experience; and our team turns all this data into benchmarked social performance reports, with accompanying insights, to help our clients demonstrate and improve social performance. 

By making impact measurement simple, scalable, and comparable, we not only enable organizations to improve their products and services; we also help transform what it means to credibly measure impact, ensuring that the voices of those who matter most are always part of the story.

About the role: 

You’ll be an early engineer in a newly formed engineering team. This is a unique opportunity for you to learn, build, demonstrate, and subsequently own diverse components of our tech stack and evolve as we scale our business. As a core engineer in a small team, the role demands a high degree of self-drive and ownership, on a path to achieving outsized impact.

Your Primary Responsibility Will Be:

To Advance Our Integrated Data Capture And Insights Platform (Ruby/React/PostgreSQL) And Associated Tooling (Python)

Specifically, your responsibilities will include:

• Work with a diverse multidisciplinary team across Engineering, Product & Operations, to translate product specs into clean, functional, production-ready code.
• Participate actively in defining of the systems architecture vision to better support our team’s needs
• Grow our technical capacity by mentoring other engineers and interviewing candidates
• Collaborate with team members to identify systems, practices & technologies that suit our needs the best
• Seek, learn, adopt and advocate industry best practices. Contribute towards the engineering culture
• Troubleshooting coding problems quickly and efficiently to ensure a productive workplace

About You: First and foremost, you bring compassion and dedication to this work because it matters to you.

You are a pragmatic and product-driven engineer who is interested in solving user problems and delivering value while taking into account tradeoffs between Business and Tech. You have a bias towards action: you get your hands dirty and actively tackle problems in a way that leads to the best outcomes and brings teams together. You successfully balance flexibility and rigour, using informed judgment to make decisions. You model critical thinking and introspection, taking strategic risks and growing from mistakes. You are decisive and bold, have a growth mindset, are an excellent communicator, and know the value of being a part of an effective team

Minimum Qualification:

• At least 4+ years of experience in software engineering building SaaS platforms, products and APIs
• At least 1+ years in your current role as a senior engineer
• Strong proficiency in Ruby on Rails (primary) and Python (additional)
• Strong proficiency in data modelling, RDBMS (Postgres preferred) and NoSQL databases.
• Proficient in software design, modularity, testability and software quality
• Strong problem-solving and decision-making skills

Additional desired qualifications:

• Preferred prior experience in the following stack: Python, Ruby On Rails, React, Postgres, AWS
• Experience in working on natural language processing, and ML for text and audio.
• Fast self-learner, with aptitude and interest in learn new technologies, languages & frameworks
• Experience working on data-pipelines, and data transformation systems.
• Experience setting up, managing and ensuring best practices on public clouds like AWS, GCP, or Azure (we use AWS)

Working with 60 Decibels

We are a fun, international and highly-motivated team who believes that team members should have the opportunity to expand their skills and career in a supportive environment. We offer a competitive salary, the opportunity to work flexibly and in a fun, supportive working environment. If this sounds like the role for you, get in touch!

60 Decibels is deeply committed to having a workplace that is inclusive and anti-discriminatory. We believe that our team must embody the compassion, listening, and sense of shared humanity that is so central to our goal as an organization. We are proud to be an Equal Opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation age, marital status, veteran status, or disability.

As a growing company, we are building towards a more universally accessible workplace for our employees. At this time, we do use some cloud-based technologies that are not compatible with screen readers and other assistive devices. We would be happy to discuss accessibility at 60 Decibels in greater depth during the recruitment process.

 About our team and our culture: we are a fun and hardworking global team that is full of smart, mission-driven folks who combine an entrepreneurial spirit with a commitment to make a positive change in the world.  

We consistently hear from our clients that the best thing about 60 Decibels is the people. To get a feel for our slightly nerdy, not-take-ourselves-too-seriously vibe, check out our monthly newsletter, The Volume.

Compensation: 60 Decibels offers a competitive salary and benefits package and the opportunity to work in a flexible, fun and supportive environment. The salary range will be adjusted according to costs of living in our country offices. 

Extra Perks: We have an unlimited leave policy and 12 monthly recharge days, on the first Friday of each month. We are a globally distributed team and we give team members opportunities to cross-pollinate and visit our different offices. 

Want to get to know us a little better?

> Sign up to receive The Volume, our monthly collection of things worth reading.

> Visit our website at 60decibels.com.

> Read about our team values here. 

Sr. Product Manager at OneCard 

At Onecard, we're re-imagining the credit card for a new generation of users. Product development is an extremely collaborative effort between engineering, design, and customer-facing teams. You’d be joining a small team of experienced Product Managers who have helped build successful products at companies such as Gaana, Walnut, ICICI Bank among others. 

YOU MAY BE A GOOD FIT IF:

• You can think in terms of the big picture, but deliver on the details
• You observe users and talk to them to get insights for building products. 
• You have a nose for great products, and advocate for new features with qualitative and quantitative reasoning
• You do whatever it takes to make your product and team successful, whether that means writing a QA plan or hunting down the root cause of a user’s frustration. This is very important as we're rapidly growing. 
• You can turn incomplete, conflicting, or ambiguous inputs into solid action plans
• You communicate with empathy and exceptional precision
• You are technical enough to ask engineers good questions about architecture and product decisions alike
• Beyond just shipping new products, you obsess about continuous product improvement

REQUIREMENTS

• You’ve spent at least 3 years in product management, especially working on mobile apps. 
• You’ve built something with 100k+ users in a consumer facing application. If you've built something on your own - a blog or a website, please send us a link. 
• You’ve worked with design teams and software like Figma/Zeplin/Balsamiq. 
• Experience in Fintech and gaming is preferred. Especially working on reward programs. 

You’ve built something with 100k+ users in a consumer facing application. If you've built something on your own - a blog or a website, please send us a link. 

YOU SHOULD INCLUDE THESE IN YOUR APPLICATION:

A few words on...

• Why you’re interested in being a product manager at OneCard in particular
• The product you are most proud of shipping, and your role in its development
• The biggest product mistake you’ve made (we all have them!)

• Working closely with sales and operations & Sales team on all diversity involving recruitment to ensure fairness in hiring practices
• Using various methods to recruit and network with potential candidates including social media platforms, networking events, job fairs, job portals and campus hiring
• Ensuring proper onboarding for new hires and the necessary paperwork is completed promptly and accurately
• Providing feedback to management about details regarding applications
• Using standardized screening techniques, Assess the skills, qualifications and experience of potential candidates
• Coordinating the hiring process end-to-end

What you need to have:

• Proven experience of 4-6 years as a Talent Acquisition Specialist, TA lead, or similar role
• Should have experience into sales hirings and building sales teams
• Edu-tech experience preferred.
• Hands-on experience with the largest job sites like, Indeed, LinkedIn and Campus Hiring
• Experience with full-cycle recruiting, using various interview techniques and evaluation methods
• Familiarity with applicant tracking systems
• Strong interpersonal skills and communication skills
• Team spirit

• Work with stakeholders and fellow developers.
• Design and implement Python code using the Django framework.
• Identify and fix bottlenecks that may arise from inefficient code.
• Identify and fix software bugs.
• Create a wide variety of unit tests to verify the functionality of software.
• Manage the security of the platform.
• Write detailed documentation around the code.
• Knowledge of front end languages.

What you need to have:

Office Location: Goregaon Mumbai

Position description:

2+ years of development experience with mobile application development for Android.

Primary Responsibilities:

• Work closely with the core team for coming up with new features and implementing them
• Work on new products and services
• Provide support to existing applications
• Integrate REST services into mobile applications

Required Skills:

Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented.

Functional Skills: Kotlin, Retrofit, Room Db, GSON, (Room/SQLite), MVVM, MVP, MVC, Work Manager, Rx java, Dagger 2, Recyclerview, Custom Solutions & Custom Views, GIT & JIRA.