Content Writer

As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Job Description : Senior Full Stack Developer

Role

A Full Developer at Snappymob is an integral member of the software engineering team that designs and develops world-class applications that are relied on by our customers to be highly reliable and performant.

You'll be working closely with other engineers in the team to work on delightful applications and features that make a big impact on users. We're looking for people who share our passion for writing great software and our love for making use of best practices in our software development process.

Responsibilities

• Architect, design, develop, and maintain web based applications and services with a focus on Node.js-based backend development.
• Design and implement high quality RESTful APIs.
• Collaborate with the engineering team at large in software design sessions, code reviews, teaching, and other engineering activities.
• Collaborate with other team members including the mobile development team and design team.
• Participate in all aspects of the software development lifecycle for our projects.

Requirements

• 3 or more years of a mix of frontend and backend development experience.
• Ability to think critically, analyze, and break down problems into manageable components.
• Strong attention to detail.
• Ability to communicate and work well with others.

Backend Skills

• Strong knowledge and experience with developing RESTful APIs.
• Strong knowledge and experience with one or more backend development stacks: Spring Boot, NodeJS + Express, Rails, or similar.
• Strong knowledge and experience with one or more of PostgreSQL, MySQL or other relational databases.
• Knowledge and experience with one or more cloud infrastructure providers: AWS, GCP, Azure.
• Strong knowledge and experience of integration of third party services.
• Experience utilizing various third party backend frameworks and libraries.

Frontend Skills

• Strong knowledge and experience with frontend fundamentals: HTML, CSS, JS.
• Strong knowledge and experience with one or more web oriented development languages: JS, TypeScript, PHP, Ruby, or other.
• Strong knowledge and experience in at least one frontend framework: Vue.js, React, Angular, or other.
• Experience utilizing various third party frameworks and libraries.

Good-to-have Experiences: 

• E-commerce platforms: Magento, WooCommerce, etc.
• Content management systems: Drupal, Wordpress.
• Self-hosting cloud services: NextCloud, Gitlab, Gitea; or other SysAdmin-related tools: Wireguard.
• Containerization and orchestration solutions: Docker and Kubernetes.

As one of Malaysia's top app development companies, Snappymob helps top brands in Malaysia and around the world turn their ideas into reality by creating impactful digital products. Our clients span from startups to multinationals across many industries including finance, media, healthcare, energy, and education.

By pairing awesome user experience design and solid software engineering, we strive to help our clients achieve success – while providing them honest, no-nonsense advice.

Visit us at snappymob.com to find out more about what we do.

Responsibilities:

·       Collaborate with the marketing team to create engaging and relevant email content that aligns with the company's brand and marketing objectives.

·       Assist in the end-to-end execution of email campaigns, including building and testing email templates, managing distribution lists, and scheduling sends.

·       Help in segmenting the email database based on audience preferences, demographics, and behavior to deliver targeted and personalized messages.

·       Conduct A/B tests on subject lines, content, and design elements to optimize email performance and enhance open and click-through rates.

·       Analyze email campaign metrics and provide insights to improve future campaigns, focusing on key performance indicators (KPIs) such as conversion rates and ROI.

·       Ensure the accuracy and hygiene of the email database, performing regular data cleansing and list segmentation.

·       Stay updated with email marketing best practices and ensure compliance with relevant email regulations and data protection laws.

·       Support implementing and maintaining email automation workflows, nurturing leads, and enhancing customer engagement.

·       Coordinate with cross-functional teams, including design and content teams, to ensure seamless execution of email campaigns.

·       Prepare regular reports on email campaign performance and present findings to the marketing team, identifying areas for improvement.

Requirements:

·       Bachelor's degree in Marketing, Communications, or a related field.

·       2 years of experience in email marketing or related digital marketing roles.

·       Strong understanding of email marketing principles, best practices, and industry trends.

·       Familiarity with email marketing platforms and tools (e.g., Mailchimp, HubSpot, etc.).

·       Proficiency in analyzing email metrics and interpreting data to drive actionable insights.

·       Excellent written and verbal communication skills with a keen eye for detail.

·       Basic HTML and CSS knowledge for email template customization is a plus.

·       Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Not just a delivery company…

RaRa Delivery is revolutionising instant delivery for e-commerce in Indonesia through data driven logistics.

RaRa Delivery is making instant and same-day deliveries scalable and cost-effective by leveraging a differentiated operating model and real-time optimisation technology. RaRa makes it possible for anyone, anywhere to get same day delivery in Indonesia. While others are focusing on ‘one-to-one’ deliveries, the company has developed proprietary, real-time batching tech to do ‘many-to-many’ deliveries within a few hours.. RaRa is already in partnership with some of the top eCommerce players in Indonesia like Blibli, Sayurbox, Kopi Kenangan and many more.

We are a distributed team with the company headquartered in Singapore 🇸🇬 , core operations in Indonesia 🇮🇩 and technology team based out of India 🇮🇳

Future of eCommerce Logistics.

• Data driven logistics company that is bringing in same day delivery revolution in Indonesia 🇮🇩
• Revolutionising delivery as an experience
• Empowering D2C Sellers with logistics as the core technology

• 5 - 7 years Experience with the following technologies: Core Java/J2EE, Spring Boot, Creating API, Hibernate, JDBC, SQL/PLSQL, messaging architecture, REST/Web services, Linux
• Expertise in application, data and infrastructure architecture disciplines
• Advanced knowledge of architecture, design and business processes
• 4+ years of Java, J2EE development experience
• Strong technical development experience in effectively writing code, performing code reviews, and implementing best practices on configuration management and code refactoring
• Experience in working with vendor applications
• Experience in making optimized queries to MySQL database
• Proven problem solving and analytical skills
• A delivery-focused approach to work and the ability to work without direction
• Experience in Agile development techniques, including Scrum
• Experience implementing and/or using Git
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Bachelor degree in Computer Science or related discipline preferred

1. Building products that impact millions
2. Working on really tough problems that challenge you
3. Being part of a small team where you are impactful

1. 50K+ API requests/min
2. 25K+ concurrent users every second

• A team that loves coding & building exceptional quality products
• Challenges that will push you beyond your limits
• A democratic place where everyone is heard & aware
• No hierarchy, politics, bosses, managers or anything like that
• And most importantly, Happy Vibes!

What you need to have:

We are looking for a Senior Python Developer to produce large scale distributed software solutions. You’ll be part of a cross-functional team that’s responsible for the complete software development life cycle, from conception to deployment.

If you’re also familiar with Agile methodologies, we’d like to meet you.

Responsibilities:

Work with development teams and product managers to ideate software solutions Design client-side and server-side architecture Build the front-end of applications through appealing visual design Develop and manage well-functioning databases and applications Write effective APIs Test software to ensure responsiveness and efficiency Troubleshoot, debug and upgrade software Create security and data protection settings Write technical documentation

Requirements
Proven experience as a Python Developer or similar role Knowledge on Python, Django, MongoDB, Elasticsearch, AWS Excellent communication and teamwork skills Great attention to detail Organizational skills An analytical mind Experience on Apache Kafka, Hbase and Graph DB is an added bonus