Content Writer

Position Title: Area Sales Manager

Sales Key Responsibilities: Franchisee Onboarding • Identify potential mobile retailers in alignment with SmartDukaan’s business goals and convince them to onboard as franchise partners. • Ensure new franchise partners understand the product offerings, sales process, and operational procedures. • Take ownership of the completion of the onboarding process for finalized franchise partners, ensuring all necessary documentation and agreements are processed accurately. • Develop and maintain strong, lasting relationships with new franchise partners, offering guidance and support throughout the onboarding journey. • Follow up with franchise partners to ensure they comply with payment terms and resolve any concerns or delays in payment. Sales Performance • Achieve and consistently exceed sales targets for the assigned region. • Manage and monitor sales performance across multiple stores. • Prepare and execute the assigned sales plan, including store-wise targets, stock forecasting, order planning, brand placement, and inventory management for the assigned stores. Partner Relationship Management & Partner Retention • Build and maintain strong, long-term relationships with partners, addressing their needs and ensuring satisfaction. • Serve as a bridge between management and partners, ensuring open communication and addressing concerns, grievances, or issues effectively. • Actively engage with partners to understand their business needs and identify opportunities for growth. • Ensure partner retention by providing consistent support and aligning with their business goals.

Education Qualification: Bachelor’s / Masters / Post Graduate Diploma in Business Management Work Experience & Skills: 4+ years of relevant experience in Smartphone, Telecom, Retail Franchisee, similar organizations with a proven track record of franchisee onboarding, payment realization, and effectively managing customer relationships within high-growth environments. .

Overview:

Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving, and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.

Job Role:

· Answer user communication/queries via emails live chats, and calls

· Ensure minimum turnaround time for resolving user queries & complaints

· Deliver best in class service in the friendliest and timely manner

· Suggest process & product improvements based on user feedback

· Assist the team in reporting & analysis

Qualifications

· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

· Excellent proficiency in Tamil, Malayam, and English

· Critical thinking and problem-solving skills

· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support

Job Type: Full-time

We are looking for a UI/UX Designer to turn our software into easy-to-use products for our clients.

UI/UX Designer responsibilities include gathering user requirements, designing graphic elements and building navigation components. To be successful in this role, you should have experience with design software and wireframe tools. If you also have a portfolio of professional design projects that includes work with web/mobile applications, we’d like to meet you.

Ultimately, you’ll create both functional and appealing features that address our client's needs and help us grow our customer base.

• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Design graphic user interface elements, like menus, tabs and widgets
• Build page navigation buttons and search fields
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Create original graphic designs (e.g. images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors and images

We are looking for a full-stack Javascript developer mainly with Javascript Frameworks (React, Angular) and NodeJS skillset.

As a Frontend JS Developer, you will be required to implement a complete user interface in the form of a mobile and desktop web app, with a focus on performance.

As a NodeJS developer, you will need to focus on the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

Responsibilities

• Participate in the full development life cycle, including implementing design, coding, testing and production release

• Your main duties will include creating modules and components in React and coupling them together into a functional app.

• Understanding the nature of asynchronous programming and its quirks and workarounds

• Integration of multiple data sources and databases into one system

• Creating database schemas that represent and support business processes

• Drive innovation through rapid prototyping and iterative development

Qualifications

• Passionate about developing amazing user experiences

• Strong proficiency with JavaScript (Object Oriented)

• At least 1 year of experience working in MEAN or MERN stack - i.e. React/Angular and Nodejs

• Deep knowledge of Frontend Application practices and commonly used modules based on extensive work experience along with Node.js applications on top of RESTful APIs

• Experience with web frontend technologies such as HTML5, CSS3,  Bootstrap

• Proficient understanding of code versioning tools, such as Git is a plus

• Knowledge Experience in building ionic/hybrid apps is a huge positive