Component Data Engineer

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal – to Evolve Freight forwarders towards Digitalized operations, enhancing efficiency, and driving lasting change.

As a company, we're just the right size for every person to take initiative and make things happen. Join us in reshaping the future of logistics and be part of a journey where your contributions make a tangible difference.

Learn more at www.shipthis.co

What you'll be doing?

• Utilize programming expertise to troubleshoot and diagnose software issues, offering clear and actionable solutions.
• Perform regular maintenance and updates to the applications
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Reporting software bugs and supportability concerns along with customer suggestions to the product teams.
• Proven ability to analyze, diagnose, and resolve complex technical issues efficiently.
• Requirement gathering and analysis of customer requirements.
• Development and configuration of client instances during onboarding
• Document technical solutions, known issues, and best practices in a clear and concise manner.
• Follow the SLA for issues with respect to the severity.

Desired qualifications include

• Experience in debugging and interpreting code to identify and address software-related issues
• Ability to multi-task and work with minimal supervision
• Knowledge of JavaScript, HTML, JSON, and Angular
• Basic concepts of Python and REST APIs
• Strong problem-solving skills
• Excellent written and verbal communication skills

We welcome candidates

• Who is Immediate Joining
• Female candidates returning to work after a career break are strongly encouraged to apply
• Whether you're seasoned or just starting out if you have the skills and passion, we invite you to apply.

We are an equal opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.

Job Synopsis

• Location: Bangalore
• Job Type: Full-time
• Shift: Rotational Shift
• Role: Junior Software Engineer
• Industry Type: Software Product
• Employment Type: Full-time, Permanent

Request for Proposal (RFP): AI Receptionist for Helvetica Incoming Broker Calls

Company Overview

Helvetica Group is a direct commercial real estate lender and investment bank, specializing in providing alternative financing solutions for complex real estate transactions. We focus on fast, innovative, and common-sense underwriting to serve brokers, investors, and borrowers nationwide.

Website: helveticagroup.com

Project Overview

We are seeking an experienced AI Engineer to design and implement an AI Receptionist using Retell AI and Make (formerly Integromat). This AI Receptionist will handle incoming broker calls, collect loan request details, integrate with Salesforce, and automate follow-up communications.

Scope of Work

The solution should:

1. Receive Incoming Calls

• Integrate with our phone system and Retell AI to answer broker calls professionally.
• Detect caller intent and initiate a structured loan intake conversation.

1. Prompt Loan Request Details

• Use natural language conversation to gather key loan scenario data:
• Borrower and broker information
• Property type, location, value
• Loan amount requested, purpose, and timeline
• Any special circumstances (e.g., foreclosure bailout, BK buyout, etc.)

1. Data Handling & Automation

• Send collected call details to Salesforce as a new Lead.
• Email a summary of the loan request to our broker group.
• Send an automated confirmation email to the caller.
• Send an SMS confirmation text to the caller with a thank-you and next steps.

1. Integration Requirements

• Use Retell AI for call handling and voice interactions.
• Use Make for workflow automation (Salesforce, email, SMS).
• Ensure all data flows securely and complies with applicable regulations.

Deliverables

• Fully functional AI Receptionist integrated with our systems
• Retell AI call flow design and scripts tailored to Helvetica's lending guidelines
• Make (Integromat) scenarios for:
• Salesforce lead creation
• Email notifications (internal and external)
• SMS confirmation to caller
• Documentation for setup, maintenance, and future scaling
• Optional: Dashboard for call analytics and performance monitoring

Skills Required

• Experience with Retell AI (or similar conversational AI voice platforms)
• Expertise in Make (Integromat) or similar workflow automation tools
• Strong knowledge of Salesforce API integrations
• Experience with Twilio or other SMS/email APIs is a plus
• Understanding of secure data handling and compliance (preferred)

Proposal Requirements

Please include in your proposal:

• Relevant experience with Retell AI, Make, and Salesforce integrations
• Portfolio of similar AI automation projects (voice + CRM)
• Estimated timeline for project completion
• Proposed budget and pricing structure
• Any additional recommendations to enhance this solution

Timeline

• Proposal Submission Deadline: [Insert Date]
• Project Kickoff: [Insert Date]
• Expected Completion: Within 4-6 weeks from kickoff

Budget

We are open to proposals with fixed price or hourly rates. Please provide a clear breakdown of your pricing.

How to Apply

Submit your proposal directly through Upwork, including all requested details.

Would you also like me to include:

• Sample call flow conversation script (to attract engineers who understand the flow)?
• Technical architecture diagram (for clarity on integrations)?
• I can draft both to include in your posting. Shall I proceed?

·      Have Knowledge of the UC &/or CC platforms in the market (Chat, Meetings, Video, Phone, Marketplace/API)

·      Having voice and Network knowledge, SaaS experience is nice to have

·      Have solid business acumen and executive presence, able to position UC/CC Communication platform end-to-end

• Candidate should have strong knowledge of Javascript and HTML5 Canvas
• Should have knowledge of HTML5 Canvas Drawing Pad
• Experience in HTML5 Canvas is a must
• Thorough semantics-level understanding of HTML5 Canvas
• Good understanding of JavaScript programming and DOM manipulation
• Understanding and deployment of Responsive Web Design
• Understanding of how web design/dev is related to web Performance

• Candidate should be available to join immediately

• Cold-calling to prospective leads and maintaining an Excel sheet with customer details and calling status.
• Generate new leads from existing clients.
• Independently handle the first level of conversation on chosen services
• Send mail regarding product descriptions and product white papers to prospects.
• Follow-ups over the phone and emails to win opportunities/sales.
• Convert hot leads into face-to-face or telephonic meetings.
•  Assign converted meetings to sales team members by sending meeting calendars and customer credentials.
• Take the meeting status from the concerned account manager.
• Log all lead and meeting-related data and status in CRM/Tools.
• Maintain bills and coordinate with the Accounts department regarding the same.
• Maintain office supplies by checking inventory and preparing the required items list monthly. 

Work Profile

• Delivering a complete front end application in AgularJS
• Ensuring high performance on mobile and browser with reusable and modular components spanning cross multiple projects
• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
• Integrate with the back-end developer in the process of building the RESTful API
• Communicating with external web services for 3rd Party tools and services integration

Requirement

• Experience and proficiency with AngularJS, JavaScript and HTML5
• Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience
• Creating self-contained, reusable, and testable modules and components
• Ability to provide SEO solutions and optimization
• Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed
• Creating custom, general use modules and components which extend the elements and modules of core AngularJS

We are looking for a Full Stack Developer to build scalable software solutions and to be part of our cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

You should have

• Degree in Computer Science or relevant field
• Strong knowledge and understanding of JavaScript and TypeScript
• Knowledge of multiple frontend languages and frameworks including HTML, CSS, SCSS, JavaScript and Vue.
• Knowledge of backend languages and frameworks primarily Node.js
• Familiarity with SQL databases (e.g. MongoDB)

Perks

• Flexible working hours - employee tracking is never a thing
• A fun and close-knit agile team.
• Open office layout that promotes collaboration, conversation, and camaraderie – the result-oriented team.
• Recreational activities to keep you away from the screen and live, laugh, enjoy with the team.