Company Overview
We are a full-service marketing agency that helps ambitious brands show up sharper, grow faster and stand out in crowded markets. From content and social to performance marketing, design, video and PR, we build and execute brand strategies end-to-end for a diverse roster of clients across industries. We're a team that moves fast, takes creative risks, and holds itself to agency-grade standards on every single deliverable. If you want your work to ship, get seen, and actually move numbers for real brands rather than sit in a deck, you'll fit right in.
Role Summary
Build, engage and grow an authentic brand community across social and owned platforms, acting as the human voice of the brand.
Job Details
- Experience: 2-5 years
- Work Model: On-site
- Work Location: ATS Bouquet, Sector 132, Noida
- Work Week: Monday-Saturday, 9:30 AM - 6:30 PM
- Reports To: Head of Marketing / Brand Lead
- Education: Bachelor's degree in Communications, Marketing or related field preferred
Key Responsibilities
- Manage and grow the community across social, Discord, WhatsApp or forums
- Respond to comments, DMs and community questions promptly and on-brand
- Plan and run engagement activities such as AMAs, contests and community events
- Identify and nurture community advocates and superusers
- Surface community feedback and sentiment to product and marketing teams
- Moderate conversations and handle conflict or negative sentiment calmly
- Track community health metrics including engagement and sentiment
- Build community rituals and content that keep people coming back
- Coordinate with support teams to resolve recurring community issues
- Represent the brand's voice and values consistently across interactions
Mandatory Skills & Experience
- 2-5 years of community management experience
- Excellent written communication and interpersonal skills
- Proven conflict-resolution ability under pressure
- Demonstrated ability to build relationships and engagement at scale
Preferred Skills (Good to Have)
- Experience growing a community from near-zero
- Familiarity with community platforms (Discord, Circle, Discourse)
- Event planning experience (AMAs, meetups)
Tools & Technologies
- Discord / WhatsApp Communities / Circle
- Social platform native messaging tools
- Sentiment tracking/listening tools
- Notion for community documentation
KPIs / Success Metrics
- Community growth rate
- Average response time
- Engagement/participation rate
- Sentiment score (positive vs. negative mentions)
Benefits & Perks
- Competitive compensation with performance-linked growth
- High-ownership role with direct access to leadership
- Fast-tracked career growth in a high-growth environment
- Learning and development support
- A culture that rewards speed, ownership and craft
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About TVL MEDIA
About
TVL Media stands as a testament to the power of vision, innovation, and hard work. Our story is one of transformation and growth, fueled by a passion for helping businesses succeed in an ever-evolving digital world. As we look to the future, we remain committed to pushing the boundaries of what’s possible and empowering our clients to achieve their fullest potential.
Tech stack
Candid answers by the company
TVL Media provide businesses with an edge over the competition with a variety of benefits. Opting for outsourced IT services improve the efficiency of business and build trust with customers and clients. Our services can be tailored to meet specific needs to match your specific goals.
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