Co founder & CTO (with Investment)

About the Role

We are looking for a proactive and detail-oriented Senior Site Reliability Engineer (SRE) to ensure the reliability, performance, and availability of our applications. The role involves monitoring production systems, troubleshooting issues, and collaborating with cross-functional teams to drive faster resolution and continuous improvement. You will play a key role in maintaining system stability and enhancing observability across our microservices-based platform.

Key Responsibilities

• Handle MFS application issues by investigating, troubleshooting, and escalating to engineering teams when needed
• Perform initial root cause analysis (RCA) and support resolution of recurring or moderately complex issues
• Ensure timely incident resolution in line with SLAs, including proper documentation of fixes and workarounds
• Identify and analyze system bottlenecks, and assist in deploying fixes via change management processes
• Collaborate with cross-functional teams (Development, SRE/DevOps, QA, Business) to resolve incidents and improve systems
• Use observability tools (Grafana, Loki, ELK) to monitor system health, availability, performance, and resiliency
• Participate in incident/severity calls, ensuring clear communication and coordination
• Develop and maintain knowledge bases, SOPs, and runbooks for standardized operations and troubleshooting

Required Skills & Experience

• Strong understanding of Linux/Unix systems for application support
• Hands-on experience troubleshooting applications in staging and production environments
• Ability to monitor system performance and identify root causes using logs and metrics
• Experience working with Kubernetes and microservices-based architectures
• Proficiency in observability and monitoring tools such as Grafana, Loki, and ELK (Elasticsearch, Logstash, Kibana)
• Familiarity with CI/CD practices and tools (e.g., Jenkins, GitOps)
• Experience in API testing and validation using tools like Postman and Swagger/OpenAPI
• Hands-on experience with PostgreSQL and MongoDB for troubleshooting and ad-hoc reporting
• Experience with ticketing and documentation tools such as Jira and Confluence
• Minimum 4+ years of experience in application support or reliability engineering

Education & Certifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Relevant certifications (Cloud, Kubernetes, Microservices) are a plus

Work Schedule

• Willingness to work in a 24x7 environment, including weekends and on-call rotations

Business Development Intern - Job Description

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Description:

We are looking for a Business Development Intern to work directly with our Founder. This role will give you a front-row seat to how client relationships are built, how pitches are crafted, and how an agency grows. As an intern, you’ll primarily assist in day-to-day tasks, research, documentation, and coordination—while learning the ropes of business development first-hand.

Key Responsibilities

• Assist in preparing client presentations, pitch decks, and proposals.
• Conduct basic research on industries, brands, and competitors as required.
• Support the Founder in client meetings by taking notes, tracking action points, and following up.
• Help maintain documentation, reports, and CRM updates.
• Coordinate with internal teams to gather information for pitches and proposals.
• Learn and contribute ideas during brainstorming sessions.

What We’re Looking For

• Strong communication skills (written and verbal).
• Good research and organizational abilities.
• Eagerness to learn and openness to feedback.
• Interest in advertising, branding, and business development.
• Proficiency in MS Office/Google Suite (PowerPoint, Excel, Docs).

What You’ll Gain

• First-hand exposure to business development in a creative agency.
• Direct mentorship from the Founder and leadership team.
• Opportunity to learn client pitching, strategy, and relationship management.
• Practical understanding of how an agency functions and grows.

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

RESPONSIBILITIES & DUTIES:

• Coordinate executive communications, including taking calls, responding to emails and interfacing with clients.

• Prepare internal and external corporate documents for team members and industry partners.

• Schedule meetings and appointments and manage travel itineraries.

• Arrange corporate events to take place outside of the workplace, such as fund-raising events and staff appreciation events. • Maintain an organized filing system of paper and electronic documents.

• Uphold a strict level of confidentiality.

• Develop and sustain a level of professionalism among staff and clientele.

QUALIFICATIONS & SKILLS:

• Minimum of 2+ years of experience as an Executive Assistant reporting directly to senior management.

• Advanced Microsoft Office skills, with the ability to become familiar with firm-specific programs and software.

• Proficiency in collaboration and delegation of duties.

• Strong organizational, project management, and problem-solving skills with impeccable multi-tasking abilities.

• Exceptional interpersonal skills.

• Friendly and professional demeanor. 

We are a fast-growing startup based in Gurgaon, and have just raised our Pre Series A! We are happy to offer the right compensation, the right ESOPs, and the right freedom and autonomy to the right candidate! 

We are looking for a Senior Backend Developer to take our product to the next level. 

* Development with NodeJS and front-end languages/frameworks (jQuery, ReactJS/AngularJS, CSS3, HTML5)
* 4+ years of SQL experience (MySQL preferred)
* Experience developing RESTful Web Services, Web APIs, and micro-services.
* Integrating with a third-party system via RESTful APIs.
* 4+ years of solid experience with SQL and NoSQL-based solutions.
* Experience with AWS deployments.
* Troubleshoot and resolve issues in production and non-production environments.
* Ability to write clean, modular, reusable code (using design patterns) and experience with a unit-test-driven approach to development.

* Familiarity with Elasticsearch is an advantage
* Experience with Redis is an advantage

Requirements:

• Design and develop scalable IONIC applications using open source technologies.
• Develop a hybrid application with IONIC, cordova.
• Experience in HTML5 CSS, JQuery and Javascript.
• Experience in hosting application on Appstore.
• Work as part of an agile team on leading edge technologies.
• PHP & Apache stack with JavaScript, JQuery.
• Responsive Web design with HTML5 CSS3 Bootstrap.
• Social media APIs and third party widgets integration.
• Web services Integration - JavaScript and XML (Ajax), Representational state transfer (REST), Javascript Object Notation (JSON).
• End to End Role - Analyze Design, Develop, Deploy, Monitor, Enhance
• Experience on database systems.

Responsibilities :

- Assist in requirements gathering and technical planning to design solutions that meet client needs

- Create clean, well-documented, efficient, and standards-compliant code with an eye towards performance optimization

- Actively troubleshoot and support applications in production-- critical environments

- Implement and maintain Shopify development standards and best practices

- Tracks the work against plan and reports the status on agreed time without fail.

- Interface with the clients to understand and document their needs.

Primary Technical Skills:

Shopify and Shopify Plus

PHP

OOPS

JavaScript

XML

JSON

Basic Knowledge in React JS

Soft Skills

• Good oral and written communication.

Required Skills:

- 3 to 5 years of experience in working with Shopify and Shopify Plus stores

- Good  knowledge of frontend development and liquid programming language

- Strong hands to Install & Customize new Shopify theme.

- Basic experience in writing Ruby scripts to run promotions

- Experience in integrating external API’s

- Experience in 3^rd party integrations like ERP- Netsuite, SAP, Odoo, Microsoft Dynamics, Sage, Epicor etc.
- Experience in Implementing Shopify Ajax API, Admin APIs and configuring third party apps

- Knowledge of building custom, private and embedded apps

- Experience working with the following technologies: JavaScript (JQuery), XML, JSON, SQL, PHP, CSS3

- Knowledge in other ecommerce platforms like Magento, woocommerce, BigCommerce will be preferred.

- Experience with OOP PHP (2+ years)

- Familiarity with GIT

- Demonstrated ability to adapt and work with team members of various experience levels

- Ability to work with minimal direction with a focus on customer satisfaction

- Good written and verbal communication skills

CTC

ECTC 

Notice Period

Current Location 

Preferred Location  

Job Description:

Overview
Analyzes, develops, designs, and maintains software for the organization’s products and systems. Performs system integration of software and hardware to maintain throughput and program consistency. Develops, validates, and tests: structures and user documentation. Work may be reviewed for accuracy and overall adequacy. Follows established processes and directions
ü 3 – 8years of overall industry experience with a bachelor’s degree in an appropriate engineering discipline.
ü 3+ years of experience in network protocol stack design and Android networking software components. (e.g. DHCP, TCP/IP, UDP, Socket Programming, Routing concept, Subnet Concept etc.)
ü WLAN device driver design & development skills for Qualcomm, Broadcom, Marvel or MediaTek Wi-Fi stack.
ü Solid understanding of Wi-Fi 802.11 principles and functionality. Must be able to speak to topics including Wi-Fi roaming logic, security protocols (WPA, WPA2..), etc.
ü Proficient in debugging and implementing Linux device drivers.
ü Working knowledge of development and debugging tools on Android OS, including Klocworks.
ü Experience with network protocol stack design and Android networking software components. (e.g. DHCP, TCP/IP, UDP, Socket Programming, Routing concept, Subnet Concept etc.)
ü Experience with bus interfaces (PCIe, USB, SDIO, etc.). This is to make sure issues can be debugged related to SDIO, USB and PCIe interface between Wi-Fi driver and firmware communication path.
ü Should very capable in handling Wireshark and omni peek wireless sniffer tools to capture wireless packets and analyze the network and device problems.