Co Founder and CTO

Role : L2 Support Engineer

Experience : 3+ Years

Location : Remote

Interview Rounds : 3

Communication Skills : Excellent

Primary Skills :

• Netsapiens Platform
• Linux (Minimum 1 year of experience)
• Networking (Switching, Routing, IP addressing)

Good to Have :

• SIP (Session Initiation Protocol)
• MySQL

Job Description :

We are looking for a skilled L2 Support Engineer with a strong understanding of the Netsapiens platform and a solid foundation in Linux and networking. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting issues related to voice services and platform operations.

Key Responsibilities :

• Provide L2 technical support for the Netsapiens platform including Admin UI and Manager Portal.
• Troubleshoot issues related to phone provisioning, QoS, recordings/legal intercepts, and real-time VoIP software.
• Handle and escalate tickets based on defined SLAs and priority levels.
• Assist customers in implementing solutions and ensure optimal system performance.
• Perform installation, configuration, and support for paid services.
• Conduct analysis of system performance and manage system resources.
• Implement feature releases, maintenance releases, OS updates, and perform after-hours maintenance as required.
• Collaborate on Netsapiens platform reviews including configurations, best practices, and implementation recommendations.
• Provide support for distributed MySQL databases (a plus).

Requirements :

• Minimum 3 years of overall experience in a technical support role.
• At least 1 year of hands-on experience with Linux systems.
• Good understanding of networking concepts (TCP/IP, switching, routing).
• Experience with telephony or voice-related services (SIP protocol is a strong plus).
• Familiarity with MySQL database operations is a plus.
• Strong problem-solving skills and customer service orientation.
• Excellent written and verbal communication skills.

Looking for somone with strong in AI, who have built the application and scaled them . Start up work exposure

8+ years of experience in successfully building, deploying, and running complex, large-scale web or data products.

Proven Management Experience: Demonstrated success managing a team of 5+ engineers for at least 2 years (managing timelines, performance, and hiring). You know how to transition a team from 'startup chaos' to 'structured agility'. 

● Full-stack Authority: Deep expertise with Javascript, Node.js, MySQL, and Python. You must have world-class expertise in at least one area but possess a solid understanding of the entire stack in a multi-tier environment. 

● Architectural Track Record: Has built at least two professional-grade products as the tech owner/architect and led the delivery of complex products from conception to release. 

● Experience in working with REST APIs, Machine Learning, Algorithms & AWS. 

● Familiar with visualization libraries and database technologies.

 ● Your reputation in the technology community within your domain. 

● Your participation and success in competitive programming. 

● Work on unusual/extraordinary hobby projects during school/college that were not a part of the curriculum. 

● The school that you come from and organizations where you have worked earlier. Personality Expectations We believe that it takes a certain type of personality to do a certain kind of role well. 

● Thoughtful & Analytical: Unlike a sales role, this role requires deep analytical ability and thoughtfulness. You don't just "hit goals at any cost"; you architect sustainable solutions that prevent future debt. 

● The "Pack Leader" Mentality: You are competitive, but you understand that your team's win is your win. You shift from getting a dopamine hit from solving a bug yourself to getting a hit from unblocking your team to solve ten bugs. 

● High Ownership of Outcomes: You don't just care that the code was written; you care that the feature was delivered, works for the customer, and didn't break production. You expect very highly of yourself and being less than ideal anywhere almost pains you. 

● Resilience: You possess the mental endurance to push through complex technical constraints and tight deadlines without losing your cool. 

● Uncompromising Values: On the other side, there is only one thing that we care for apart from performance - your values. We have room for mistakes on the performance side, we have no room for mistakes on your values. 

Job Description

Managing a portfolio of SME clients, monitoring their insurance needs, and

proactively engaging with them to ensure client satisfaction and retention. 

Developing and maintaining strong relationships with SME clients, understanding

their business needs, and providing personalized service. 

Identifying and pursuing new business opportunities within the SME sector to grow

the insurance company's client base and revenue. 

Ensuring smooth and efficient service delivery to SME clients, addressing their

queries and concerns promptly.

Managing a portfolio of SME clients, monitoring their insurance needs, and

proactively engaging with them to ensure client satisfaction and retention.

Selling insurance products and services to SMEs, as well as cross-selling other

relevant financial products offered by the company 

Working with internal teams and customer service, to facilitate seamless service

delivery to SME clients. 

Skills and Qualifications:

 Excellent communication, interpersonal, and negotiation skills. 

 Proven track record of achieving sales targets and identifying new business

opportunities. 

 Understanding of various insurance products and policies relevant to SMEs. 

 Providing customer service and building long-term relationships. 

 Well Experienced & Familiarity with the unique needs and challenges of SME

businesses. 

 Bachelor’s Degree.

Attending calls regarding park operations and assigning to park operations team as per contact matrix to address

Responding to mail requests or complaints with system update, track and closing each one of call or compliant loop.

To take message accurately and convey the same to the concerned person promptly.

Working on digital platform as available and ensure all calls are updated in the system

Educating end user for using digital application for call or complaint register

Making daily report in a presentable format with the data of no of calls/complaints registered, assigned, status , completion,  

What are the Key Responsibilities:

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

What are we looking for:

• Bachelor’s degree in computer science, information technology, or a similar field.
• Previous experience working as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills

The Head - Artificial Intelligence & Embedded Systems plays a pivotal role in leading the labs strategic vision and operational excellence, fostering a culture of innovation and "learning by doing" among students. This individual is responsible for setting the labs strategic direction, managing a team of stream leaders, and ensuring the labs success in bridging the gap between academia and industry. As a thought leader and brand ambassador, the Head of the lab promotes the labs focus areas both internally and externally, embodying the qualities of leadership and innovation that inspire students and staff alike.

Key Responsibilities:

 Vision and Strategy:

 Develop and communicate a clear vision for the Innovation Labs, aligning with the institution’s strategic objectives.

 Set strategic goals for the lab, including defining key areas of focus, innovation strategies, and research priorities.

 Ensure the labs activities contribute to the broader academic and research missions of the institution.

 Leadership and Management:

 Lead and manage a team of stream leaders, fostering an environment of collaboration, innovation, and excellence.

 Drive a culture of "learning by doing", encouraging students and mentors to engage in hands-on, experiential learning. Impact key outcomes like placements, hackathon wins, patents etc.

 Oversee the labs operations, ensuring resources are effectively allocated and managed to support its goals.

 Ensure that the academia-innovation labs gap is bridged. 

 Innovation Lab - Industry Interface:

 Build and maintain strong relationships with industry partners, facilitating collaborations that enhance the labs research and innovation projects.

 Serve as a key liaison between the lab and academic departments, promoting interdisciplinary industry relevant research and learning opportunities.

 Lead initiatives to secure funding, sponsorship, and partnerships that support the labs activities and growth.

 Brand Ambassador and Thought Leadership:

 Act as a brand ambassador and thought leader, representing the Innovation Labs at conferences, seminars, and public forums.

 Promote the labs achievements and projects through various channels, enhancing its reputation and visibility.

 Foster a network of alumni, industry leaders, and academic peers to support and engage

with the labs work.

 Mentorship and Role Modeling:

 Serve as a mentor and role model for students and mentors, inspiring them to pursue innovation and excellence.

 Encourage the development of leadership skills among lab members, particularly stream leaders and emerging talents.

 Support a learning environment that values diversity, inclusivity, and personal growth.

Skills and Qualifications:

 Advanced degree in a relevant field (e.g., Engineering, Computer Science, Business

Administration) or equivalent experience in innovation management.

 Proven leadership experience in managing research or innovation labs, particularly in an academic or similar setting.

 Deep technical expertise in AI/ML and/or embedded systems with a passion for continuous learning.

 Strong strategic thinking and planning skills, with the ability to translate vision into actionable plans.

 Excellent relationship-building skills, with experience in academia-industry partnerships.

 Demonstrated success in securing funding, sponsorships, or partnerships.

 Exceptional communication and public speaking skills, capable of engaging a wide range of audiences.

 Deep understanding of the latest trends and technologies in areas relevant to the labs focus.

Job Location: Coimbatore, Tamil Nadu

Pay Scale: As per norms

About us:

Rubick.ai is one of the fastest-growing eCommerce enablement platforms. We specialise in Product Discovery, Search and Market Intelligence for marketplaces, brands, and sellers. We offer an end-to-end full-stack Product Information, Cataloging, and Marketing platform as a solution for eCommerce. 

Rubick has catalogued over 5M SKUs for 200+ leading eCommerce brands like Amazon, Hudson Bay US, Zilingo Singapore, The Luxury Closet-UAE, and Myntra in India, the US, Singapore, and other international markets.

Visit us: https://www.rubick.ai/

Mode: Work from Home 

Days of work: 5 days (Monday to Friday)

Timings: 9:30 am - 6:30 pm (Full-Time)

Salary: INR 30,000 per month (Fixed Pay)With TDS deduction of 10%

 Responsibilities

• Edit around 13,000 words daily, ensuring the content follows the organisation's style guide and guidelines.
• Format documents according to established guidelines, ensuring consistent font usage, headings, and paragraph structures.
• Work within set timelines to meet project deadlines. 
• Assess the accuracy, coherence, and overall quality of written content.
• Improve the language flow and readability of content
• Verify information, statistics, and references to ensure accuracy and reliability.
• Collaborate with writers, senior editors, and other team members to provide constructive feedback and suggestions for improvement.
• Research to gather information on various topics, ensuring the accuracy and relevance of the content being edited.
• Play a role in maintaining the overall quality and integrity of the content produced by the organisation.

Qualifications:

• 1 - 2 years of work experience in content editing.
• Bachelor or Master degree in any related field.
• Ability to work independently and as part of a team. 
• Strong attention to detail and organisational skills. 
• Effective communication skills, both written and verbal.

Key skills: 

• Proofreading, 
• Excellent writing and editing skills
• Fact-checking
• An impeccable command of the English language.
• Understanding of SEO-related content
• Ability to handle multiple projects simultaneously
• Basic proficiency with computers, especially tools like Google Docs, MS Word, etc
• (Optional) A medical background or experience in editing similar content.

What you need to have: