Technical Lead

At GigaML, we’re transforming how enterprises manage customer support by deploying AI agents that resolve over 1 million customer tickets monthly for a single client through voice and chat. We’re trusted by industry leaders like Postman and Zepto (YC’s fastest-growing company), and we’re scaling fast to meet growing demand.

Our AI agents:

• Reliably navigate complex, real-world conversations with clarity
• Maintain exceptional accuracy in handling sensitive information like payments
• Operate with extremely high availability (24 hrs/day)
• Seamlessly scale to meet enterprise-level demands (+40k tickets/day)

We work hard and take pride in our commitment to delivering the best products on the market. With a strong pipeline of enterprise clients and ambitious goals, we’re moving fast to execute and deliver results.

Funding: Backed by YC President Garry Tan, Nexus Venture Partners, and other leading investors. (Endorsed by YC partners: Garry Tan CEO of YC, and Harj Taggar)

Qualifications -

• Startup Experience: We strongly prefer candidates with prior startup experience. Former founders are especially valued, as their entrepreneurial mindset and problem-solving skills align well with our fast-paced environment.
• Prior Experience: A minimum of 3 years of experience is required, with a maximum of 8 years.
• Educational Background: Ideally, candidates should have attended a college ranked in the top 40 in India.
• Backend Skills: Strong background in Python (Django experience is a plus).
• Frontend Skills: Proficiency in Next.js, React, and ShadCN.
• Cloud Platforms: Proficient with AWS or Azure.
• Scalability: Familiarity with Kubernetes and Docker is a big plus.

Core Responsibilities

• Build Product: Quickly ramp up and contribute to our Chat and Voice products, eventually owning your own product or product lines.
• Technical Leadership: Drive technical decisions and architecture design, shaping the backbone of our solutions.
• Cross-functional Collaboration: Work closely with co-founders and other team members to translate business vision into actionable project plans.
• Ownership: Take full product ownership, from ideation to launch, including integration into existing systems.

What You’ll Gain

• Impact: Be a key contributor to cutting-edge ML projects reshaping industries.
• Growth: Thrive in a dynamic, innovative environment alongside top-tier talent.
• Innovation: Work with advanced tools and continuously push boundaries.
• Autonomy: Drive your own initiatives and influence the company’s technical direction.

Required Skills

• Django
• Python
• React
• Amazon Web Services (AWS)
• Next.js

Join us and be part of a team shaping the future of AI-driven customer support!

We are looking for passionate, talented, and motivated Developers to join our team and help deliver high-quality technical solutions. If you’re excited about working on the newest technologies and delivering value with a sense of ownership, then you should join us.

What you will do:

• Write clean code that follows industry standards and best practices.
• Participate in architectural discussions to improve our technology stack.
• Innovate ideas to promote best practices.
• Work closely with cross-functional stakeholders to make collaboration better between teams.
• Deliver high-quality and maintainable code using test-driven methodologies.
• Participate and contribute towards improving the development process and practices within the team and across the organization.

Qualifications:

• You will have a minimum of 3 years of industry experience developing on the FullStack
• Experience with CSS, HTML, Javascript
• Experience with RESTful services
• Knowledge and experience in building scalable Node.js applications
• Continuous integration/continuous deployment experience
• Experience with building tools such as Webpack, grunt, gulp, babel etc.
• Strong desire to learn and share knowledge with others

Desired Skills:

• Strong understanding of data structures and design patterns
• Experience with one or more front-end Javascript frameworks is a BIG plus
• Full understanding of the complete web technology stack including how to architect highly scalable solutions
• Experience with Relational or NoSQL databases
• Working knowledge of AWS services.

• Previous working experience as a MERN/MEAN  Stack Developer for 1 year (Minimum).
• In depth knowledge of NodeJS, ExpressJS or Restify
• Experience implementing applications using Angular 2+ versions or React
• Experience creating front end applications using HTML5, Angular/React, LESS/SASS
• Hands on experience with JavaScript
• Development on both client and server-side
• Experience on Angular 2+  and React Js will be an plus point
• Experience on both MEAN/MERN Technologies will be an advantage.

• Strong knowledge of MERN stack (MongoDB, Express JS, React JS, Node JS, HTML5, CSS3, jQuery, Bootstrap, SASS)
• You will also need to interact with mysql databases.
• Develop user interfaces for modern rich internet applications with the latest front-end technologies
• Should have knowledge of of consuming and creating APIs
• Developing features to enhance the user experience.
• Should have excellent in-depth knowledge of Nodejs and MongoDB
• Hands-on experience working with Object-Oriented JavaScript (OOJS), JavaScript libraries, and their practical uses in building complex interactive experiences
• Building reusable code for future use

You will make an ideal candidate if you have: 

• Overall 6+  years of software development experience in building web-based and highly scalable applications 

• Excellent understanding of core computer science concepts like algorithms, data structure, system design, OOP, etc. 

• Deep knowledge and development expertise in Core Java and SpringBoot 

• Experience in using dockers and Linux.

• Hands-on coding experience in developing web applications with REST APIs

• Good understanding/exposure to Kafka and Elastic.(must have)

• Log stash understanding is add-on

• Worked in a CI/CD environment with Jenkins and handled deployments by yourself 

• Experience working in an agile team with software engineering practices like automated testing, test-driven-development, continuous integration, etc is a big plus. 

Brief about Coursebook: 

Coursebook is a SaaS platform which helps educational businesses like Coaching & Training Institutions to Create, Market and Sell video courses Online through Coursebook. We are currently incubated at IIM Bangalore where our whole Team is placed. 

Product 1:

https://coursebook.in/">Coursebook.in was launched in March 2019, as a Marketplace for Courses, where training and coaching institutions could list their Courses on our platform and students could view and book the desired course of their choice. After a few months we choose not to actively develop this product due to a greater need in another Product. 

Product 2: (Main Product)

https://coursebook.us/">Coursebook.us is a SaaS platform where Educational businesses like Coaching and Training institutions can manage their day to day operations like Leads, Marketing, Online Payments, Invoicing, students as well as delivering a great learning experience to their students through Video Courses and LIVE CLASSES.

In short, we help any Freelancer, Universities, Coaching and Training institution to take their complete operations online.

We have different dashboard for Institute Admin (Owner/Director), Branch Manager, Sales Manager, Mentor/Teacher and for the student making our offerings very concrete. 

Technology Stack Information:

The web application would be designed & developed using open source technologies

Backend Languages

Golang and Node

Database

PostgreSQL is the choice for the database layer. PostgreSQL is industry standard for web applications and server the need for this scale of an application.

Infrastructure

Amazon EC2 for web hosting, S3 for storage, SQS for implementing queues are few of them which are to be integrated and used in the application.

Front End Elements

React

CTC: 10,00,000

Job Title: Full Stack Developer

Experience: 6-8 years    

Location: Pune 

Mandatory Skills Sets                                                                   

• Expert level design & coding skills .NET framework. Must have wide range of exposure to all .NET framework components like ASP.Net with C#, MVC Ado.Net, WPF, WCF etc. Unit Test Framework
• Good exposure to UI technologies like HTML, CSS, Java Script, JQuery, JQuery, Bootstrap, Angular
• Work on relational database systems, Object Oriented Programming and web application development                                                                
• Non-relational database – Mongo DB/Postgres
• Agile development methodologies and techniques & tools
• Experience in web services, Microservices
• Experience in developing complex/custom application
• Should be able to mentor Software Engineers to support design, code and meet software quality code standards as well as independently design and deliver projects
• Technical Hands on, Passionate, creative and team player
• Solving critical business problems and strong delivery focused
• Excellent Communication and problem-solving skills

Preferred Skills Sets

• Experience in cloud native application development using Azure or AWS will be an advantage
• Direct customer communication with European/US customers.
• Customer site work experience