Principal Data Engineer (Real World Data)

We are looking for an experienced Customer Success Executive (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.

Roles and Responsibilities:

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.

WHAT WILL YOU NEED TO SUCCEED?

● Experience: 3+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently.

● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.

Location: Indiranagar Bangalore

The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a Customer Success Specialist

Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.

Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.

Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA

The best part about this role: 

• You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes. 
• As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
• If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.

You will be responsible for these Key Responsibility Areas (KRAs):

• Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
• Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
• Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
• Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
• Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

• Learner satisfaction and retention rates.
• Response time and resolution rates for learner queries.
• NPS (Net Promoter Score) and positive learner feedback.
• Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

• 1-2 years of experience in customer success, or a similar customer-facing role.
• Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
• Proficiency in MS Excel and CRM tools.
• Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
• A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.

Min 4 Years Experience in Embbeded domain

1. C++

2. C++ ★ Profinet ProfiSAFE ★ Embedded RTOS

3. rtos c c++ python ★ Industrial protocols Embedded Security Threat Modeling ★ Embedded C Embedded Linux

4. Embedded Systems ★ Embedded C ★ C++ ★ RTOS

SPRAT - Society for Promoting Rationality is a national award-winning NGO, committed to promoting rationality and scientific temper, inter-faith harmony, and fairness. In our immediate surroundings, we also work to promote adult literacy and the empowerment of under-served people. We are also building a 13kSY Campus to offer integrated, digitally powered social services, and a PG academy for public administration and advocacy at Matar, 35 km from Ahmedabad. 
Blending professionalism with compassion, we work with complete transparency, using contemporary HR and ICT. We are supported by the likes of Microsoft, Google, Autodesk etc. 

For more, check this: https://sprat.in/about-sprat/introduction-to-sprat/">https://sprat.in/about-sprat/introduction-to-sprat/ 

RESPONSIBILITIES: Some of the Primary and Secondary. 

Primary: 

• Totality of architectural work including design and drafting [from PSE to working drawings], 3D virtual/physical modelling. 
• Drawings and model simplification, Site Supervision, liaising between contractors, Structural Engineer, Consulting Architect and MEP Consultant. 
• Design and monitoring of Flooring, Plumbing, Electrical and Data Cabling, Railings, Doors and Windows, Furniture Designing and Interior Design 
• Landscaping, Environmental Harnessing and waste recycling, Superstructure, and Site grooming. 

Secondary: 

• Research, documentation, organization, procedure digitization, Writing and Social Media promotion, Incubation especially for rural innovation. 
• General management of the office and guiding the Architectural Interns. 
• HRM, Site Promotion, Graphics, Cost Estimation, Budgeting and Pricing. 
• Science Promotion, Event Management 

REQUIREMENTS: 

Knowledge and Education: 

• Brilliant B. Archs from respectable colleges or possessing good CGPA and above average in written English, MS Office and GK. 
• Proficient at AutoCAD and SketchUp / Revit / Lumion and MS Office. 

Experience: 

• Work Experience of at least one year, post Education, leading a small team, in a professionally managed firm with Site monitoring and multi-tasking. 

Miscellaneous: 

• Must have left-secular and scientific temper. 

• Highly organized, very systematic, methodical, possessing robust common sense and self-respect. 
• Must bring a powered, loaded Laptop. 
• Should join very soon. 

BENEFITS: 

• Compensation: Rs 2 - 3.5 Lakh PA depending upon relevance and length of experience. 
• Subsidized accommodation and food may be considered  
• Possibility of employment for the spouse exists. 
  
  

Digital Projection of the Site: https://www.youtube.com/watch?v=gbKxjqhZY10">https://www.youtube.com/watch?v=gbKxjqhZY10 

Of this, Phase I, is due for inauguration in December, 2022. 

If you are exceptionally good at English, General Knowledge, Multi-Tasking, Creative Engineering, Popular Science, Nature Appreciation and People Management, you may expect hiring preference and much faster growth. 

Full Stack Developer

PiNimbus is a product engineering and niche technology service provider. We help businesses of different sizes ranging from budding start-ups to large conglomerates with our services and end-to-end solutions.

We are looking for hands-on full stack developer for a challenging and fun filled work of building a workflow automation system for simplifying current manual work.

You will become a part of a dynamic team that is collaborative, cross functional, fast-paced and work hand-in-hand with other developers and product managers. We value long term relationships, growth and well-being of our people and we value our people more than anything.

Roles and Responsibilities:

In this role, you will be creating and supporting Internet scale applications and features using distributed architecture, using a variety of current and new technologies that support the ecosystem such as: React, RXJS, node.js, dynamodb, lambda, mysql, to name a few. In this dynamic role, you will be responsible for the following: 

• Work in an agile environment.
• You will design, develop, write tests, and build applications and features spanning multiple layers - front-end, microservices, serveless, database, messaging queues, workflow system.
• Build Microservices, APIs and service workers.
• Provide thought leadership and propose high performing solutions.
• Refactor and enhance the applications to improve performance and maintainability. 
• Ensure application content and developed code complies with design standards, coding standards, practices and approaches. 
• Continuously address tech debt in the code.
• Work as a team to develop optimal solutions that meet customers and business needs. 
• Support testing, deployment, and monitoring of applications. 
• Unit test, Automate, and take pride and responsibility for the Quality of the work you develop and deliver.

Must have skills:

7+ or more years of demonstrable development experience building software that provides the user with a complete, delightful experience. 

• Understanding of and experience in using RESTful Services and messaging platforms. 
• Good understanding and experience with http/2 protocols.
• In depth knowledge of front-end technologies such as React, CSS/SASS, RxJS. 
• In depth knowledge of backend technologies as Node.js.
• Understanding of dynamodb/MongoDB/couchbase and/or SQL - mysql, postgres. 
• Proficiency with SOLID Principles and Design Patterns. 
• Proficiency with debugging, source control -git, and defect tracking. 
• Proficiency with distributed systems design. 
• Knowledge of AWS, Kubernetes, Docker, CI/CD. 
• Familiarity with unit testing and Test-Driven Design. 
• Familiarity with Domain Driven Design. 

Qualification:

BE/B.Tech or Equivalent degree in Computer Science or related field.