Cloud Solutions Architect - Microsoft Cloud Solutions

We are a NY-based IT firm helping to create the first marketplace that monetizes digital content on the internet (I-commerce). We have a patented technology - a quantitative deep tech system that predicts, assigns, and updates the value of any digital content in real time without the need for human intervention. Our system has the potential to create a new digital goods marketplace that will revolutionize the way we consume, create and search for content on the Internet.

As a Project Manager, you will be managing multiple areas simultaneously, with a focus on leading the development of highly technical projects. You’re expected to coordinate projects across multiple teams that may have a stake in a technical project. You'll manage the master plan, push progress forward to meet deadlines, and liaise with stakeholders to ensure the project stays on the rails.

What will you be working on?
• Analyze, plan and develop requirements and standards for scheduled
projects.
• Assign and oversee the daily tasks of technical personnel while ensuring all are actively
working toward established milestones.
• Hold regular technical team meetings to determine progress and address any questions
or challenges regarding projects.
• Determine and define clear deliverables, roles and responsibilities for staff members
required for specific projects or initiatives.
• Maintain project time frames, staff allocation, budget estimates, and status reports.

What are we looking for?
• At least 3+ years of proven experience in project management with the ability to start and finish projects successfully.
• Strong interpersonal skills to coordinate with team members, vendors and management.
• Analytical with good technical understanding and problem-solving skills.
• Organizational skills and time management skills to keep projects on track to the finish.
• Strong sense of personal accountability regarding decision-making and supervising department teams.
• Experience working in a high-level collaborative environment and promoting a teamwork
mentality.

By becoming a software developer in our organization you'll be playing a key role in the design, installation, testing and maintenance of software projects. The programs you create are likely to help businesses be more efficient and provide a better service. Based on your company’s particular requirements, you might be responsible for writing and coding individual programmes or providing an entirely new software resource. The specifications you’ll work on will often come from IT analysts. Software developers are employed across virtually all industry sectors, from AI and retail to engineering, transport and public organisations, so the projects you work on can be highly varied. Sometimes you may also use ‘off the shelf’ software. Requiring you to modify and integrate this into an existing network to meet the needs of the business. As a software developer, your list of tasks can include: • Reviewing current systems • Presenting ideas for system improvements, including cost proposals • Working closely with analysts, designers and staff • Producing detailed specifications and writing the program codes • Testing the product in controlled, real situations before going live • Preparation of training manuals for users • Maintaining the systems once they are up and running Required skills Knowledge of programming skills is a prerequisite. However, the particular language will depend on the requirements of the project. Among the key skills we look for are: NodeJS, MongoDB, SQL, Express, Angular. The key skills to play up when you're looking for a job as a software developer with us are as follows: • Expertise in said software stack • Strong communication skills • Ability to work in a team • Eye for detail and identifying problems • An understanding of business • Analytical and commercial experience Hours and environment In most cases you’ll be working 42 to 45 hours a week, but when deadlines have to be met, you can be required to working longer and later hours or at weekend.

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

 

Salary
INR 4,00,000 – 5,00,000 per annum

 

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

 

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

 

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

About Tars:

Tars is a Conversational Marketing Platform which enables businesses to increase their conversion rate, generate more qualified leads by using chatbot landing pages and automated customer support. Some of our customers include American Express, Daimler, Vodacom, University of California and they have been using our chatbots for requirements in marketing, customer service, customer onboarding, engagement as well as internal operational aspects.


Till date, our product has enabled over 20,000 creators to build over 35,000 chatbots that have together completed over 50 million conversations.


What's more, we are poised for scale and growth, which is why we need more talent like yourself.


We believe in:

- Building a large profitable business: We envision building a capital-efficient, large, profitable business to achieve our mission. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building Value SaaS.
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

The Opportunity:

Tars is looking to hire an Account Executive to close new sales. In this role, your goal is to help:

- Marketers get better ROI in their campaigns
- Help customer support teams deliver a better experience with automation

You will be handed sales qualified leads that are generated through various inbound & outbound channels, and you will be responsible for handling that relationship until they sign a contract. Once they sign a contract, customer success will take over and help them succeed.


Our ideal candidate is confident, can communicate clearly, and has a passion for sales.


Please be aware that the market you will be selling into in this position currently will be the US. So you are expected to work during US EST hours.


Responsibilities:

- KPIs - Number of new deals closed, $ revenue added, opportunity to closed-won conversion rate.
- Follow a solution selling approach to understand the challenges customer is looking to solve and helping them realise why our product is the solution for them.
- Handle product demos for sales qualified leads - Show them how Tars can solve their challenges and achieve their goals. You’ll also present pricing, according to their requirements.
- Handle all further conversations from product questions to contract negotiations after an opportunity is created to eventually close the deal and handover to customer success team.
- Prioritize and consistently nurture all the leads in your pipeline with high quality followups.
- You will be supported by the rest of the team whenever you need assistance. Eg: if there are deep technical questions, an engineer can join the call with you. If there are questions about the product roadmap, a product manager will join the call. If you need help with negotiating a contract, the CEO will join the call with you.
- Identify insights and pain points from conversations with prospects, and contribute to the product roadmap by providing active feedback to the product team.

Requirements


Skills & Experience:


- Excellent written and verbal business communication skills.
- Experience in SaaS sales, to the US geography is a bonus.
Ability to learn quickly. Eg: learn the product, learn solution selling methodology, etc.

Personality traits:


- Fun & confident personality. Someone who loves to meet new people and build relationships.
- Pays great attention to detail, loves taking notes and maintains discipline with CRM.
- Highly motivated to work at a scaling startup.

What will a typical quarter look like?


- By the beginning of the quarter we’ll come up with the targets for the quarter, in terms of number of new deals closed, and $ revenue added.
- Based on the targets, you will prioritize the right leads to maximize your pipeline and close more revenue.
- You will participate in weekly deal reviews to discuss and get tactical advice to drive closure.
- In the last two weeks of the quarter we’ll start working on goals for the next quarter.

What will make you successful in this role?


- First and foremost, you need to be good at building rapport with prospects. Relationship building is very critical to be successful as a salesperson in this market. They need to first trust you before buying anything from you.
- You need to get really good at solution selling. Our product is not a commodity with simple features. You need to be able to connect the customer’s needs, don the consultant’s hat, and provide the right solution to them. That’s half the sale. You need to develop a good enough understanding of the product and the market to be effective at this.
- You need patience but you need to be proactive in nurturing the prospect to succeed in this role.
- You need to be resilient, be ready to face rejections and still keep going. Without an intrinsic motivation to perform well and constantly improve, this is a hard job. It will take time to succeed.
- You need to be disciplined and good at multi tasking. When you have many leads in your pipeline at any time, prioritization & context switching become critical skills. Otherwise, it’s easy to get overwhelmed.

How will we set you up for success in this role?

- We will provide you with detailed training to give you a head start. We’ll also talk about the competitive landscape, provide you access to hundreds of recorded conversations, and existing marketing materials. Our CRM is a treasure trove :)
- We will provide you an in-depth training into our product along with sandbox access to let you play around. The focus is for you to figure out how each piece helps toward solving the puzzle for customers.
- We’ll walk you through our current sales playbook and sales enablement materials. We’ll also do a deep dive on competitors and handling other objections, along with role plays to get you prepared.
- During the first 4 weeks, you will be invited to shadow plenty of sales calls just to listen in and understand how we go about sales currently. We believe everybody will learn different things from this process but it has worked very effectively in the past.
- We have a weekly 30 min standup for marketing, SDRs, and AEs to sync up along with the CEO. It ensures we are all aligned and understand the priorities. You will have a quarterly 1:1 review with the CEO to discuss your career goals and overall success, apart from regular mentoring.
- We will provide you access to the best SaaS sales resources and add you to a few SaaS sales communities so you can discuss with other people in similar roles - learn and teach at the same time. We’ve found that this is the fastest way to improve your skills.
- Most importantly, we will help you setup a one-on-one casual chat with every member of the Tars team so you get to know everyone well.

Why should you join Tars?


SaaS is set to explode in India and Inside Sales is one of the most critical functions for any growing SaaS company. Over the years we have developed some of the best practices in inside sales. In this role, you will get to learn a lot and become a highly skilled salesperson. At the same time, the team is still small enough for you to change how things are done and have an outsized impact.


Benefits

This is what our team members enjoy the most about Tars:

- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your personal boundaries, then this is the right place for you.
- Great Salary & Equity: For our top performers and leaders, we grant stock options. As Tars continues to grow, you’ll have a real opportunity to create wealth for yourself and your family. We'll ensure you are financially well-off in the end.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with Tars gives you that opportunity to experience it all first hand.
- Remote-work friendly: Allowances to setup workspace at home and recurring allowances to make you happier and more productive.

If all of this sounds exciting to you, join us for an exciting and fulfilling ride at Tars!

Hello, We are building an IT team in Cuenca, Ecuador that will work for our American VoIP telecom company. Our motto is simple...if you can't get to California, Cuenca is a pretty good alternative. Why, well, it's on EST six months of the year...and CST six months of the year...so no one has to stay up until midnight...unless they just want to. Ecuador uses the American dollar...it just doesn't take as many of those dollars to have a great lifestyle. We are looking for "global" citizens who would be interested in joining us remotely with the intention relocating here to Cuenca at some point in the near future. If you want to know more, keep reading. We are a team of Expat Americans and English-speaking Latinos …living in Cuenca, Ecuador…and other places in Latin America and the Caribbean. We work for American companies from our home offices…our motto…if we had one…might be if you can work from home…home can be anywhere. One of our clients has an opening for back-end developer to work with our UI team to take over and finish the development of an exciting application that has a chance to be a true home run. If you would like to know more about this job…send an email with your resume and contact information. If you would like to know more about our operation, take a look at our website, www.grayshoring.com . Responsibilities • Design and implement new, modified or retired functionality, using TDD and standard design patterns. • Support and troubleshoot distributed service-based product and resolve functional and performance related issues. • Support the entire application lifecycle (concept, design, test, release and support) • Produce fully functional mobile applications writing clean code • Gather specific requirements and suggest solutions • Write unit and UI tests to identify malfunctions • Troubleshoot and debug to optimize performance • Design interfaces to improve user experience • Liaise with Product development team to plan new features • Ensure new and legacy applications meet quality standards • Research and suggest new mobile products, applications and protocols • Stay up-to-date with new technology trends Requirements • Proven work experience as a Mobile developer • Demonstrable portfolio of released applications on the App store or the Android market • In-depth knowledge of at least one programming language like Swift and Java • Experience with third-party libraries and APIs • Familiarity with OOP design principles • Excellent analytical skills with a good problem-solving attitude • Ability to perform in a team environment • BSc degree in Computer Science or relevant field Skills • 2+ years of mobile app development experience using one or more of the following technologies: Native Android, iOS Native, React Native, NativeScript • Experience working in an agile environment with Jira and SCRUM frameworks • Experience using modern web development technologies including MVC, SPA’s, Entity Framework, SQL Server, Web API, HTML, CSS, JavaScript, Angular and React preferred • Experience with mobile test automation products such as Appium, a plus • Linux OS Experience • 2+ years of solid recent hands-on experience with RESTful services using Spring Boot through design, implementation and operation. • Recent experience with Scrum or similar agile SDLC methodologies, using Jira • Good understanding of OWASP. • Working experience of Oauth2, using i.e. Okta. • Strong understanding of Hibernate and SQL. • Recent hands-on experience with Drools. • Experience with writing Unit tests using JUnit and mocking frameworks. • Experience with Gradle, Jenkins and Git. • Experience with 3rd party integrations to Firebase, Twilio, SendGrid, Jira and Braintree. • Experience with Bootstrap and Thymeleaf. • Tomcat experience • Experienced in Java/J2EE/Cloud based development/DevOps/Automation • Experienced in developing experience APIs, web services, API design, service development, enterprise integration patterns, and messaging technologies (JMS, MQ, or similar) • Experienced in designing and deploying applications to multi-tiered or client/server environment • Skilled in one or more scripting languages and experience across the entire software development life-cycle from inception, through build to production and have lived with the impact of software and system design decisions on manageability, supportability, and troubleshooting

Work with the Sales team to identify and qualify business opportunities. Identify key customer technical objections and develop the strategy to resolve technical impediments to business transactions. Take responsibility for technical aspects of solutions, including activities such as supporting bid responses, product and solution briefings, proof-of-concept work, and the coordination of supporting technical resources. Work closely with Google Cloud Platform products to demonstrate and prototype integrations in customer/partner environments. Prepare and deliver product messaging in an effort to highlight the G Suite value proposition using techniques including whiteboard and slide presentations, product demonstrations, white papers, trial management and RFI response documents. Deliver recommendations on integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution providing best practice advice to customers to optimize Google Cloud Platform effectiveness.