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Team -Support Operations — Technical Solutions
Level
IC2 (1–3 years of relevant experience)
Location
India (Remote) — IST time zone, with overlap with US East/Central teams
Reports To Tech Manager
Employment Type Full-time
ABOUT DELTEK
Deltek is the leading global provider of software and solutions for project-based businesses, serving government contractors, professional services firms, and architecture & engineering companies. Our products help customers manage the full project lifecycle — from winning work and planning resources to executing delivery and getting paid.
The Support Operations Technical Solutions team sits inside Deltek's Customer Success organization. We build and maintain the internal tooling, integrations, and AI-powered workflows that enable Deltek's support and customer success teams to operate at scale — think intelligent case routing, knowledge-base agents, data pipelines between Salesforce, Gainsight, and Oracle Service Cloud, and automation that removes manual work from high-volume support processes.
THE ROLE
We are looking for a System Engineer (IC2) to join our Technical Solutions team based in India. This is a hands-on engineering role, you will build, integrate, and support the systems that power our customer-facing and internal support operations.
In your first year, you can expect to:
- Build and maintain integrations between support platforms (Oracle Service Cloud, Salesforce, Gainsight) using PHP, JavaScript, and Workato
- Contribute to AI-assisted workflow automation — including LLM-based tools and intelligent routing solutions already in production
- Write and optimize SQL queries against our operational data stores to power dashboards, reports, and automated triggers
- Troubleshoot issues across the full stack: front-end, API layer, back-end logic, and database and document root cause findings
- Work in a sprint-based environment alongside engineers, CS operations leads, and product stakeholders across the US and India
This role is well-suited for someone who is early in their career but already has real project or production experience. You will work with guidance from senior engineers while taking genuine ownership of defined workstreams. The expectation is not that you know everything on day one — it is that you are technically curious, structured in your thinking, and driven to ship things that work.
WHAT WE'RE LOOKING FOR
Must-Have Technical Skills
- PHP and JavaScript: Hands-on experience building or maintaining web applications, APIs, or internal tools. You have written code that went somewhere beyond your laptop.
- REST/SOAP APIs and Web Services: You understand how system-to-system data flows work and have built or consumed integrations in a real context.
- Relational databases and SQL: You can write optimized queries, understand joins and indexes, and are comfortable reading a schema you didn't design.
- Full-stack troubleshooting: When something breaks, you know how to methodically trace the issue across front-end, back-end, and database layers — not just escalate it.
- Documentation: You can translate what you built into clear written artifacts — requirements, workflow diagrams, solution designs — that a non-engineer can follow.
- Agile/sprint delivery: You have worked in a structured sprint environment and are comfortable with ceremonies, tickets, and incremental delivery.
Must-Have Soft Skills
- Root-cause orientation: You don't patch symptoms and move on. You want to understand why something broke before deciding how to fix it.
- Self-driven with good judgment: You can manage your own time on a defined problem, identify when you're stuck and need input, and flag risks before they become blockers.
- Clear communicator across audiences: You can explain a technical problem to a non-technical stakeholder and a design decision to a senior engineer — in writing and in a call.
- Collaborative: You work well with people you've never met in person, across time zones, and with stakeholders who don't share your technical background.
Nice-to-Have Skills
The following are not required for the role, but candidates with depth in any of these areas will stand out. Listed in rough order of relevance to this team's current work:
Oracle Service Cloud
Workato / iPaaS
Salesforce
Gainsight
AI / LLM integration
Snowflake
Microsoft Power BI
Microsoft Power Apps
Cloud-native development
Experience with AI tools (GitHub Copilot, LLM APIs, automation agents) used in an operational or product context — not just personal experimentation — is a genuine plus for this team.
RESPONSIBILITIES
At the IC2 level, you will primarily execute within defined frameworks and grow your independent scope over time. The following reflects what you will own and contribute to:
Build & Integrate
- Build and maintain AI-enabled workflows, platform integrations, and internal tools using PHP, JavaScript, Workato, and Web Services
- Develop prototypes and proofs of concept; contribute to production deployments under senior guidance
- Implement and test integrations between Deltek's support platforms and internal data systems
Analyse & Solve
- Break down defined problems into actionable tasks; identify risks, dependencies, and edge cases before they surface in production
- Troubleshoot complex issues across the full stack and document root cause findings clearly
- Investigate stakeholder-reported issues to identify whether the problem is technical, process-related, or both
Operate & Improve
- Follow established governance, architecture, and deployment processes; raise improvement suggestions through proper channels
- Write and maintain documentation for systems, workflows, business rules, and solution designs
- Participate actively in sprint ceremonies; manage your own tasks and flag blockers early
- Demonstrate continuous learning in AI, automation, and integration technologies — this space moves fast and curiosity is part of the job
QUALIFICATIONS
- Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline. Equivalent practical experience considered.
- Experience: 1–3 years of hands-on experience in software engineering, systems integration, or a closely related field. Internship and co-op experience counts if it involved real production systems.
- Coding: Demonstrable PHP and/or JavaScript experience — a portfolio, GitHub profile, or code sample you can speak to will strengthen your application.
- Collaboration model: Comfortable working remotely with distributed teams. The role requires regular overlap with US East/Central time zones (approximately 6:30 PM – 10:30 PM IST for at least part of the week).
- Language: Strong written and spoken English is essential — much of the collaboration with stakeholders and senior engineers happens asynchronously in writing.
WHAT TO EXPECT WORKING HERE
- A small, technically-focused team where your work is visible and your contributions are directly tied to outcomes customers feel
- Exposure to production AI/LLM systems, not just theoretical discussions about AI
- A culture that values root-cause thinking and good documentation over heroics and quick fixes
- Growth path: engineers who demonstrate technical depth and ownership at IC2 have a clear track toward IC3 (mid-level) scope within 18–24 months
- Regular 1:1s and structured feedback — this team invests in making you better, not just keeping you busy
Looking for talented ASP.NET MVC/Core Developers with a passion for building robust, scalable, and high-performing web applications.
Click Here to Apply : https://prishusoft.com/jobs/junior-aspnet-mvccore-professional
Experience Level
- 1–2 years of professional experience in web application development using ASP.NET MVC and ASP.NET Core.
Key Responsibilities
- Develop, maintain, and enhance web applications using ASP.NET MVC and ASP.NET Core.
- Write clean, scalable, and maintainable code following best practices.
- Design, develop, and integrate RESTful APIs with ASP.NET Web API.
- Collaborate with front-end developers and UI/UX designers to deliver exceptional user experiences.
- Work with MSSQL databases, including writing complex T-SQL queries, stored procedures, and optimizing performance.
- Participate in code reviews and contribute to technical discussions, architecture decisions, and performance improvements.
Technical Skills & Expertise
- Strong proficiency in ASP.NET MVC with at least 1 years of project experience.
- Good working knowledge of ASP.NET Core for modern application development.
- Solid skills in C#, JavaScript, and HTML.
- Experience with .NET Framework 4.5+.
- Hands-on experience with ASP.NET Web API development and consumption.
- Expertise in MSSQL (T-SQL, indexing, performance tuning).
Soft Skills
- Strong verbal and written communication skills.
- Collaborative team player with a willingness to share knowledge and contribute to team success.
Preferred / Bonus Skills
- Experience with Angular, React, or Vue.js for dynamic front-end development.
- Exposure to unit testing frameworks (e.g., Jasmine, Karma) for front-end applications.
- Understanding of DevOps practices and CI/CD pipelines.
- Familiarity with TypeScript for scalable JavaScript development.
Work Mode: Full-time On-site / Hybrid (Ahmedabad)
Good understanding and experience of HTML / CSS / JavaScript.
Hands-on experience with ES6 / ES7 / ES8 features.
Thorough understanding of the Request Lifecycle (including Event Queue, Event Loop,
Worker Threads, etc).
Familiarity with security principles including SSL protocols, data encryption, XSS, CSRF.
Expertise in Web Services / REST APIs will be beneficial.
Proficiency in Linux and deployment on Linux are valuable.
Knowledge about ORM like Sequelize and ODM like Mongoose and the ability to handle
DB transactions is a necessity.
Experience with Angular JS / React JS will be an added advantage.
Expertise with RDBMS like MySQL / PostgreSQL will be a plus.
Knowledge of AWS services like S3, EC2 will be helpful.
Understanding of Agile and CI/CD will be of value.
- Sound knowledge of WordPress, Plugins, and Themes.
- Strong technical knowledge in PHP, MySQL, Jquery, Javascript.
- Proficient in CMS.
- WP Theme Customization & Plug-in Development.
- Knowledge of LARAVEL Framework.
- Understanding client requirements and functional specifications.
- Experience in Core PHP & developing restful API services. Knowledge of HTML, JavaScript, jquery, and CSS.
- Meeting with clients to discuss website design and function.
- Designing and building the website front-end.
- Creating the website architecture.
- Designing and managing the website back-end including database and server integration.
- Generating WordPress themes and plugins.
- Conducting website performance tests.
- Troubleshooting content issues.
- Conducting WordPress training with the client.
- Monitoring the performance of the live website.
Job Title: Ruby on Rails - Developer / Technical Lead
Job Description
About the Company:
We are a Data as a Service company that helps businesses harness the power of data. Our technology fuels some of the most interesting big data projects in the world. We are a small bunch of people working towards shaping the imminent data-driven future by solving some of its fundamental and toughest challenges.
The experience is about striving to become the best version of ourselves holistically, an experience that lasts a lifetime. We tend to have clear growth paths for every role and level in the org so the learning never stops. We believe in a work-life blend, and hence encourage responsible flexibility, which is particularly important in a fully remote setup we have. We trust our people with the impact they can create, and let them choose how they want to do so. We are on a mission to put reliable data at the heart of every business to fuel success and intend to transform the lives we touch (of our customers and our people) while on this journey.
Roles and Responsibilities:
-
Leading development projects end to end in all stages of the iterative product development lifecycle, from requirements gathering to testing.
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Break down problem statements and come up with a scalable design, implementation plan, test plan and execute them with the team on promised timelines.
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Being a strong advocate for object-oriented design and guide/coach other team members with best practices on Development and QA
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Collaborate with different teams and own up technical initiatives, bringing in new tools and technologies that help us in strengthening scalability, security, and maintainability of our codebase.
Preferred Skills and Experience:
-
Hands-on experience with modern Ruby on Rails practices and development.
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Write highly scalable and maintainable code while keeping agility in mind.
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Demonstrable knowledge of front-end technologies such as JavaScript, HTML, CSS and JQuery
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Experience with SQL Databases and NoSQL datastores; with previous experience with MySQL and ElasticSearch being a bonus
-
Substantial experience with BDD or TDD and testing frameworks
-
Experience in Linux environment and basic Linux commands.
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Awareness/experience in setting up and configuring rails applications and other related services is a big plus – eg: Nginx, puma, Redis.
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Awareness/experience in any one of the modern front-end frameworks Angular, Ember, React, Vue.
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A high-performance mindset to deliver good quality code and also an understanding of the product with a keen attention to detail.
-
Great communication, particularly in explaining your coding processes, suggestions for best practices, and identifying ways to improve the team's coding quality.
Years of Experience:
1 - 6 Years
Skills: ROR, RUBY ON RAILS
Perks
-
An environment where each employee is celebrated.
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A one-time home office setup allowance, monthly allowances for internet bills, child care allowance for new mothers/single parents.
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Half-yearly performance appraisals
-
Flexible working hours
-
Competitive salary
Proficient with .NET Core development using C#
In-depth knowledge and experience with web development technologies including http://asp.net/" target="_blank">ASP.NET, ADO.net, MVC, HTML, HTML5, XML, JavaScript, JSON, JQUERY/Angular Js, Bootstrap and CSS
In-depth knowledge and experience with distributed application development: Web API, WCF, WF, LINQ, EF
In-depth knowledge and experience with database development including relational database design, SQL(TSQL, SPs, Triggers), and ORM technologies
Skills: Ap.net Core, C#, SQL server, Javascript, and Jquery
Experience: Min 1 year
Location: Andheri, Mumbai







