Change Management-Chennai-27th-Aug-2026(F2F Drive)

Company Description

First Connect Worldwide LLC, a licensed freight broker company, provides transportation and logistics services throughout the USA. With years of experience, our team delivers efficient and innovative transportation solutions to meet our customers' needs. As a top-rated logistics and transportation company, we prioritize customer satisfaction and strive for excellence in all our services.

Role Description

The International sales Executive in a freight brokerage company plays a vital role in supporting the sales and logistics operations. This position bridges the gap between account executives, operations, customers, and carrier partners. The coordinator is responsible for managing customer inquiries, assisting with freight quotes, preparing sales documentation, and ensuring smooth coordination of freight movement. The goal is to provide excellent customer service, maintain organized communication, and support the sales team in achieving revenue goals.

Key Responsibilities:

• Drive new business acquisition through outbound sales activities, including cold calling, email outreach, and lead generation.

• Monitor daily sales activities, pipelines, and performance metrics of the team

• Develop and implement sales strategies to improve conversion rates and revenue.

• Participate in high-value client discussions, negotiations, and deal closures

• Collaborate with management to align sales goals with business objectives.

• Meeting or exceeding monthly sales targets.

Qualifications:

• Bachelor's degree in business, logistics, or a related field preferred.

• 6 months to 3 years of experience in an ed tech, telesales, logistics transportation, or freight brokerage environment preferred.

• Strong organizational and multitasking abilities.

• Excellent verbal and written communication skills.

• Proficient in Microsoft Office (Excel, Word, Outlook).

• Ability to work under pressure and meet tight deadlines.

• Strong attention to detail and accuracy in data entry and documentation

• Team player with a customer-focused attitude.

What you will get:

• Attractive fixed salary

• Performance based 15 to 25% of incentives.

• Opportunity to build and scale a high-performing sales team

• Exposure to strategic decision-making and client management

• Professional growth in a rapidly expanding organization

• Meal facility will be provided by the company

• Provident Fund as per the statutory norms.

• There is 5 day’s working in our company i.e. Saturday and Sunday are off.

• A two-sided cab facility if your area is in a cab zone. Or you will get a traveling allowance

• Be a party of our Fun Fridays and Appreciations Town halls.

• Attractive increments yearly. 

Hiring: AI Agent Builder (Marketing / Sales Automation)

🎯 Interview Mode: Virtual

Key Responsibilities

• Build AI-powered agents and automation workflows for Sales & Marketing use cases
• Develop Agentic AI solutions using LangGraph, CrewAI, AutoGen, etc.
• Build RAG pipelines with vector databases
• Integrate LLM solutions with CRM and enterprise tools
• Design production-grade AI workflows with observability and guardrails
• Collaborate with GTM, Product, and Engineering teams

Required Skills

• Strong Python & backend development experience
• Hands-on with Agentic AI, RAG, Prompt Engineering
• Experience with LangGraph / CrewAI / AutoGen
• API integrations and workflow automation
• Experience with vector DBs: Pinecone, ChromaDB, Weaviate, pgvector
• Cloud exposure: AWS / Azure / GCP
• Experience with n8n / Zapier is preferred
• CRM integrations: Salesforce / HubSpot / RevOps tools

Preferred Experience

• Lead scoring & campaign automation
• CRM workflow automation
• Sales outreach & pipeline enrichment
• AI-based content generation
• Revenue/Growth automation

Looking For

• Strong hands-on implementation experience
• Production deployment exposure
• End-to-end AI automation project experience
• Excellent communication skills
• Comfortable working in night shifts

Location: Bangalore

Experience: Fresher-2 years

Type: Full-time | On-site

Open Roles: 2

Start: Immediate

Why this role exists

Most AI agents fail not because of models—

but because they sound wrong, behave inconsistently, and don’t handle real conversations.

This role exists to own the craft layer:

• Make agents sound natural, human, and trustworthy
• Make them reliable across real-world conversations
• Make them fast to deploy without endless iteration cycles

What you’ll do

You will not just write prompts.

You will design conversational systems that perform in production.

1. Own conversational quality across deployments

• Achieve 80%+ quality scores on insurer QA audits
• Design conversations across:
• Hindi
• English
• 3+ regional languages
• Ensure agents sound:
• Natural
• Context-aware
• Consistent across interactions

2. Build a reusable prompt and workflow library

• Reduce new workflow launch time from 3 weeks → 5 days
• Create standardized:
• Prompt templates
• Conversation flows
• Objection handling patterns
• Ensure new deployments do not start from scratch

3. Design human-like conversational behavior

• Move agents from:
• Scripted → adaptive
• Robotic → human-like
• Focus on:
• Tone
• Pauses
• Context retention
• Personalization
• The output should feel like:
• “This sounds human”
• not
• “This sounds like a bot”

4. Improve agent performance continuously

• Analyze:
• Call transcripts
• Failure cases
• Drop-offs
• Iterate prompts and flows based on real usage data
• Ensure performance improves across:
• Conversion
• Resolution
• Customer experience

5. Reduce deployment friction

• Minimize back-and-forth during agent setup
• Create clarity in:
• Requirements
• Conversation logic
• Expected outcomes
• Enable faster, cleaner deployments with fewer iterations

6. Align conversations with business outcomes

• Design conversations that drive:
• Conversions
• Retention
• Resolution
• Ensure prompts are not just “good”—they are effective

What success looks like

• QA scores consistently ≥ 80% across languages
• New workflows go live in ≤ 5 days
• Agents sound natural and human-like
• Iteration cycles reduce significantly
• Conversation quality directly improves business outcomes

Who you are

• You have 0-2 years of experience in conversation design, content, or AI prompting
• You have worked on:
• Chatbots / voice bots / conversational systems
• You understand:
• Language nuances
• User psychology
• Real-world conversation flows
• You care about:
• Detail
• Quality
• Real user experience

What will make you stand out

• Experience working with:
• Multilingual conversational systems
• Strong writing and structuring ability
• Familiarity with:
• LLM prompting techniques
• Conversation analytics
• Ability to debug:
• Why a conversation failed, not just rewrite it

Compensation

Upto ₹50,000/month (fixed)

(Aligned with role scope and impact expectations)

Why join

• You will define how AI agents actually feel to customers
• Your work directly impacts:
• Customer experience
• Conversion rates
• Product perception
• You will build the craft layer of an AI platform

What this role is not

• Not generic content writing
• Not static script creation
• Not disconnected from real user interactions

What this role is

• A designer of conversational systems
• A builder of human-like AI experiences
• A driver of quality and performance in AI agents

One question to self-evaluate

Can you design conversations that consistently feel human, handle edge cases, and drive outcomes at scale?

• Drive Customer Success Outcomes
  • Increase renewal rates and reduce churn
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Drive new business growth through greater advocacy and reference-ability
• Optimize Customer Lifecycle
  • Identify opportunities for continuous improvement
  • Learn from best practices in industry
  • Take Decisions on contentious issues during customer journey
• Manage Customer Success Activities
  • Customer Support Management
  • Customer Success Management
  • Renewals
  • Billing and Collections (along with finance)
  • Advocating for Cross Sell and Upsell
• Inspire Customer Success Across Company
  • Create company-wide culture of Customer Success
  • Align with Marketing around marketing to existing clients
  • Align with Product around driving product roadmap
  • Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
  • Create company-wide customer feedback loop
  • Align with Finance around measurement and forecasting
  • Align with Executive Team around key metrics and objectives

Requirements:

• 2+ years experience in B2B organizations
• Strong empathy for customers AND passion for revenue and growth
• Ability to manage influence through persuasion, negotiation, and consensus building
• Ideally combined background of post-sale and sales or business experience
• Excellent communication and presentation skills
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Relevant Bachelor’s degree; preference for computer science or related degrees
• Need - good excel skills. Want - good ppt skills
• Handling tough situations or unhappy customers

• Configure IDOC settings relate to segment, IDOC type, message type, partner profile, port, RFC connection etc.
• Develop Java class for AES symmetric decryption and decompression of web service.
• Configure the EDI process to enable client to exchange documents with the business partners.
• Develop a program to update credit card details from a FTP file in FI/CO.
• Modify the above LSMW to accumulate quantity for the same records and post as one record.
• Develop a BDC for FICO to calculate and update full payment, partial payment and pending.
• Develop the data migration programs for vendor master and customer master upload from legacy system using LSMW.
• Embed the e-mail body content of customer in auto response e-mail generate by CRM system to the customer.
• Act on programs for credit card encryption/decryption to update and settlement in contract and billing in SD and FI/CO.
• Create report which will take data from SRM system against valid PO numbers and perform the calculations in ECC system.
• Configure asset module (fix assets), including asset classes, integration with purchasing, and assets under construction.
• Create picking list using message type PICKSD and corresponding IDOC type SDPIODO1 is used for sending information to warehouse management system.
• Develop a custom workflow for employee simplify performance management reviews and identification of top performers.
• Perform requirement gathering and technical feasibility over client expectation and defining development guidelines for ABAP team.
• Create technical specification for all the objects like workflow specification and report specifications base on the functional specification.

Job Summary
SQL development for our Enterprise Resource Planning (ERP) Product offered to SMEs. Regular modifications , creation and validation with testing of stored procedures , views, functions on MS SQL Server.
Responsibilities and Duties
Understanding the ERP Software and use cases.
Regular Creation,modifications and testing of

• Stored Procedures
• Views
• Functions
• Nested Queries
• Table and Schema Designs

Qualifications and Skills
MS SQL

• Procedural Language
• Datatypes
• Objects
• Databases
• Schema

• Experience in Front End Development.
• Knowledge of Conversion Optimisation best practices.
• Knowledge of designing for good SEO.
• Ability to interact with clients.
• Game of Thrones fan. Or The Office. Or Brooklyn 99. Or Suits. No?

• Take lead on projects; all the way from leading kickoff sessions, research exercises, and presenting work to stakeholders throughout the process.
• Help the design team with user interfaces for all things at FamPay, including, but not limited to website, web app, mobile apps and physical products..
• Map user personas and desired actions. Be the Usability Champion.
• Work closely with Engineers. Document features for seamless handoff to design and development teams.