BDE (Online Bidder)

Job description

Content Developer 

- Develop content strategy aligned with short-term and long-term organizational goals

- Create, manage, and deliver engaging training across multiple mediums and multiple learning styles including: face to face, mobile, on-line, video and via other broad reach vehicles

- Create and ensure the content team uses standardized instructional design and style

- Stay up-to-date with technology and e-learning developments and generate new ideas to draw targeted customers attention

- Produce Courses on time and on budget and align those programs with an overall learning outcomes strategy

- Work with SMEs to Identify customer needs and pain points

- Offer training solutions by conducting needs assessment and design appropriate programs to train or retrain personnel

- Utilize authoring tools in E-Learning Technology to build E-Learning courses

 Software Knowledge:

Photoshop CC, Adobe Captivate 9, Adobe Audition, Articulate Storyline 360, Adobe Creative Cloud

The ideal candidate will have experience in creating mockups to present to teams, collecting feedback and creating a quality piece of work. This individual should be comfortable with building sitemaps, wireframes and prototypes to provide to project manners and inevitably execute based on outlined criteria. This candidate should have strong creative and design skills and be familiar with various design technologies.

Responsibilities

• Develop design solutions for mobile platforms
• Understand the Business thoroughly and exhibit creative solutions
• Clearly wireframe flows and demonstrate expertise and understand audience
• Build sitemaps, wireframes and prototypes to outline structure

Qualifications

• Bachelor's degree in user experience, design or related field
• 2 years of experience with UI design
• Knowledge of UI UX standards like Material Design for Android
• Prototyping and Wireframe Design skills
• Good UX content creation skills(logos, icons, images)

We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential. Sales Lead Requirements: • A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous. • Experience in sales is necessary. • Strong sales ability, business acumen, and commercial awareness. • Excellent communication, interpersonal, and customer service skills. • Strong leadership abilities. • Good time management, strategic planning, and organizational skills. Position: Team Leader Shift Timing: 10 AM to 7 PM - Monday to Saturday (Hybrid) Company: JNJ Technologies & Services Location: Vijayawada, Hyderabad Language: English & Hindi Salary: 5 LPA to 6 LPA 

jumpingMinds (jM) is a Mental Health Tech startup leveraging the power of community and

technology to disrupt the growing global Mental Health & Wellness industry. It's a

first-of-its-kind anonymous safe space designed to make someone under stress feel better

instantly through personalized smart solutions. We have consistently seen that ~70% of jM

users feel better after just one conversation. We launched the product ~18 months ago, and

have been receiving an amazing response with over 500k+ community and Better than Best

In Class metrics across the board. We have been awarded 7 times out of which we have

been recognized by Google thrice already!

Job Description

We are hiring for talented Graphic Designer to join our team and create engaging & impactful designs

Responsibilities

• Taking design briefs to understand requirements
• Conceptualizing and developing design concepts, graphics, and layouts.
• Designing and producing collateral in accordance with brand guidelines.
• Presenting ideas, concepts, and design solutions to various stakeholders and incorporating their feedback into the final design.

Requirements and Skills :

• Bachelor’s Degree in Design, Fine Arts or a related field
• Have prior experience of 6 months as a Graphic Designer as well as a strong portfolio of related projects
• Possess good knowledge of design tools such as Adobe InDesign, Illustrator, Dreamweaver, Photoshop
• Has strong attention to detail and a keen eye for aesthetics
• Has excellent communication skills and can clearly articulate ideas, designs, and suggestions
• Is a strong team player who can collaborate effectively with different stakeholders

What is in store for you?

• Opportunity to learn, grow and be a role model for young team members
• 
  
• Market Competitive salary
• Opportunity to work with the Founding Team members

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.