Fullstack Developer

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Tasks:

·      You will take part in the design of the architecture and the development of modern software-based applications in the back-end (Node.JS, TypeScript, Nest.JS)

·      You support the technological conception, programming and implementation of new features

·      You help manage IoT-to-Cloud services, Microservices, Kubernetes and Docker on GCP

Requirements:

·      Bachelor or Master student in an IT-related field of study

·      Ability to holistically conceive applications in multiple technologies in the backend

·      Experience in agile software development with JavaScript, TypeScript, Node.JS and ideally Nest.JS

·      First experiences in Cloud (AWS/Azure/GCP) and Docker

·       

Nice to Have:

·      Experience with GraphQL, Microservices, Kubernetes

·      Understanding of IoT device management and message brokers like AMQP or MQTT

Benefits:

·      A responsible position in a fast-growing and highly innovative start-up

·      An agile and diverse team with colleagues from all over the world

·      English speaking open work environment, with flat hierarchies and short decision-making paths

·      Advanced technology stack leveraging cutting-edge IoT hardware and software

·      Creative freedom for own ideas, projects and personal development

·      Team building, learning and start-up events

We are seeking an experienced MERN Stack Team Leader to join our team. The successful candidate will be responsible for leading a team of developers in designing, developing, testing, and deploying web applications using the MERN stack. The MERN Stack Team Leader will be responsible for ensuring that the team meets project deadlines, stays within budget, and produces high-quality code that meets the client's requirements. This position requires strong leadership skills, technical knowledge, and the ability to work in a fast-paced environment.

Key Responsibilities

• Manage a team of developers and oversee the development of web applications using the MERN stack
• Assign tasks to team members and ensure that they are completed on time and within budget
• Participate in the design, development, and testing of web applications using the MERN stack
• Collaborate with clients to gather requirements and ensure that their needs are met
• Ensure that the team follows best practices in software development, code review, and testing
• Identify and mitigate project risks
• Communicate project status to stakeholders and management
• Mentor and coach team members to help them grow and develop their skills
• Stay up-to-date with emerging trends and technologies in web development

Qualifications

• Bachelor's degree in Computer Science or a related field
• At least 4 years of experience in web development using the MERN stack
• At least 8 yr experience in Development
• Strong knowledge of MongoDB, Express.js, React.js, and Node.js
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and manage multiple projects simultaneously

If you have a passion for leading a team of developers to build cutting-edge web applications using the MERN stack, we encourage you to apply for this exciting opportunity.

• Experienced in automated deployment tools such Continuous Integration (Azure DevOps/Git).
• Excellent debugging skills; able to debug complex technical issues involving multiple system components. Good to have knowledge on online & offline sync capabilities in Progressive Web Application (PWA) implementation.
• Knowledge on Azure DevOps is optional.
• Knowledge on INFORM, WARN and ERROR logging in Azure Application Insights, error handling, access authorization, data connectivity in C# is mandatory.
• Knowledge on publisher/subscriber queueing such as RabbitMQ.
• All C# code must contain descriptive comments to functions, or complex/nested loops, if, or case statements.
• Knowledge on NetSuite is an advantage.
• Knowledge on Azure Active Directory is an advantage. Knowledge on OAuth 2.0 & JWT Tokens is mandatory. Writing high-level design and technical analysis documents.
• Should have worked on Agile framework

1. Strong Experience on. NET Core, . NET Microservices, C# 5.0 Xunit - Unit Test Framework - C#, Entity Framework/Entity Framework and RESTful Design, Redis
2. Experience with SQL Server 2012 & above
3. Should be well versed with RabbitMQ
4. Knowledge on Azure Active Directory, Application Insights, Azure Devops/Git/Bitbucket Pipeline, Serverless / Azure functions, Azure Service Fabric / Functions
5. Hands-on JWT Tokens, API Authorization, OAuth 2.0 JSON or XML
6. Exposure to NetSuite, Workato will be an added advantage

Must haves 

• At least 3 years of professional programming experience in Ruby on Rails.
• Solid fundamentals with software development, systems, troubleshooting, and teamwork
• Strong testing habits, passionate towards unit testing and TDD. 
• Good understanding of RDBMS like MySQL, PostgreSQL 
• Strong knowledge of git 
• Good understanding of data structures 
• Strong analytical and problem-solving skills 

Good to have 

• Experience with Javascript

Sr. Backend Developer | Disruptive HR Tech Platform | GGN

What you need to have:

Experience: 4 to 7 years