Business Manager - US (Forever Work From Home)

Job Title: Customer Success Manager

Location: Baner, Pune

About Us:

Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions

to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a

mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing.

Our Culture:

At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.

Role Overview:

As a Customer Success Manager at Truein, you will play a key role in driving customer goals,revenue expansion and product adoption by ensuring the activation, engagement, success,

retention, and growth for Truein’s key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team.

Responsibilities:

● Customer onboarding: help them set up product configuration and upload data

● Conduct product training for key stakeholders in the customer organization

● Drive adoption, improve customer satisfaction, and work with our customers to

generate new business (upsell and cross-sell)

● Minimize customer churn, maximize retention and create great customer experience

● Contact customers to explain new features and help them upgrade to new plans

● Collect customer references, testimonials and create case studies

● Be the customer’s voice within Truein providing feedback to our Product team to develop/identify new features

● Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes

● Help customers map Truein to their existing policies and processes

Requirements:

● 5+ years years of experience in SaaS or software product company in acustomer-facing roles

● Previous experience working with enterprise customers

● Process-oriented and analytical

● Excellent verbal and written communication skills

● Strong empathy for customers and passion for growth

● Passion for solving client challenges and commitment to client delight

● Result-oriented and has great attention to details

● Bachelor's degree or equivalent experience in Computer Science or related field

Good to have:

● Experience dealing with International customers

● Has worked with growth stage startup

● Education background of Technology + Management studies

You will get:

● Competitive compensation package and benefits

● Work closely with and be part of a truly amazing team

● Join a fast-growing company early, make a difference and enjoy the ride

● Challenge yourself and take your career to the next level

Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Experience: 4+ years.

Location: Vadodara & Pune

Skills Set- Snowflake, Power Bi, ETL, SQL, Data Pipelines

What you'll be doing:

• Develop, implement, and manage scalable Snowflake data warehouse solutions using advanced features such as materialized views, task automation, and clustering.
• Design and build real-time data pipelines from Kafka and other sources into Snowflake using Kafka Connect, Snowpipe, or custom solutions for streaming data ingestion.
• Create and optimize ETL/ELT workflows using tools like DBT, Airflow, or cloud-native solutions to ensure efficient data processing and transformation.
• Tune query performance, warehouse sizing, and pipeline efficiency by utilizing Snowflakes Query Profiling, Resource Monitors, and other diagnostic tools.
• Work closely with architects, data analysts, and data scientists to translate complex business requirements into scalable technical solutions.
• Enforce data governance and security standards, including data masking, encryption, and RBAC, to meet organizational compliance requirements.
• Continuously monitor data pipelines, address performance bottlenecks, and troubleshoot issues using monitoring frameworks such as Prometheus, Grafana, or Snowflake-native tools.
• Provide technical leadership, guidance, and code reviews for junior engineers, ensuring best practices in Snowflake and Kafka development are followed.
• Research emerging tools, frameworks, and methodologies in data engineering and integrate relevant technologies into the data stack.

What you need:

Basic Skills:

• 3+ years of hands-on experience with Snowflake data platform, including data modeling, performance tuning, and optimization.
• Strong experience with Apache Kafka for stream processing and real-time data integration.
• Proficiency in SQL and ETL/ELT processes.
• Solid understanding of cloud platforms such as AWS, Azure, or Google Cloud.
• Experience with scripting languages like Python, Shell, or similar for automation and data integration tasks.
• Familiarity with tools like dbt, Airflow, or similar orchestration platforms.
• Knowledge of data governance, security, and compliance best practices.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex data issues.
• Ability to work in a collaborative team environment and communicate effectively with cross-functional teams

Responsibilities:

• Design, develop, and maintain Snowflake data warehouse solutions, leveraging advanced Snowflake features like clustering, partitioning, materialized views, and time travel to optimize performance, scalability, and data reliability.
• Architect and optimize ETL/ELT pipelines using tools such as Apache Airflow, DBT, or custom scripts, to ingest, transform, and load data into Snowflake from sources like Apache Kafka and other streaming/batch platforms.
• Work in collaboration with data architects, analysts, and data scientists to gather and translate complex business requirements into robust, scalable technical designs and implementations.
• Design and implement Apache Kafka-based real-time messaging systems to efficiently stream structured and semi-structured data into Snowflake, using Kafka Connect, KSQL, and Snow pipe for real-time ingestion.
• Monitor and resolve performance bottlenecks in queries, pipelines, and warehouse configurations using tools like Query Profile, Resource Monitors, and Task Performance Views.
• Implement automated data validation frameworks to ensure high-quality, reliable data throughout the ingestion and transformation lifecycle.
• Pipeline Monitoring and Optimization: Deploy and maintain pipeline monitoring solutions using Prometheus, Grafana, or cloud-native tools, ensuring efficient data flow, scalability, and cost-effective operations.
• Implement and enforce data governance policies, including role-based access control (RBAC), data masking, and auditing to meet compliance standards and safeguard sensitive information.
• Provide hands-on technical mentorship to junior data engineers, ensuring adherence to coding standards, design principles, and best practices in Snowflake, Kafka, and cloud data engineering.
• Stay current with advancements in Snowflake, Kafka, cloud services (AWS, Azure, GCP), and data engineering trends, and proactively apply new tools and methodologies to enhance the data platform. 

About Hive 

Hive is the leading provider of cloud-based AI solutions for content understanding, trusted by the world’s largest, fastest-growing, and most innovative organizations. The company empowers developers with a portfolio of best-in-class, pre-trained AI models, serving billions of customer API requests every month. Hive also offers turnkey software applications powered by proprietary AI models and datasets, enabling breakthrough use cases across industries. Together, Hive’s solutions are transforming content moderation, brand protection, sponsorship measurement, context-based ad targeting, and more.

Hive has raised over $120M in capital from leading investors, including General Catalyst, 8VC, Glynn Capital, Bain & Company, Visa Ventures, and others. We have over 250 employees globally in our San Francisco, Seattle, and Delhi offices. Please reach out if you are interested in joining the future of AI!

About Role 

In order to execute our vision, we need to grow our team of best-in-class engineers. The ideal candidate is an experienced iOS Developer with demonstrated leadership and technical skills. You are receptive to feedback and an open collaborator who prioritizes team success. You are constantly learning, and using new tools and technology to broaden your skill set as a developer. You care deeply about the user experience and refuse to ship a product that is mediocre for our users. 

Responsibilities 

• Maintain a clean and extensible code base 
• Take ownership of whole projects on your own, but also willing to be a contributing member of  your iOS development team as a whole 
• Work across disciplines with team members from front-end, backend, design, and product to ship  features 
• Help maintain our shared internal frameworks and create some of your own 
• Actively participate in product decisions, ensuring we set reasonable development deadlines and  create quality user experiences
• Build components the entire team can use across apps 
• Track and analyze KPIs to improve our products and processes  

Requirements 

• You have an undergraduate degree or graduate degree in computer science or a similar technical  field from a top university  
• You have 2+ years of experience as an iOS Developer or Software Engineer 
• You have mastery of Swift and Objective-C (objective-c experience is plus but not strictly  necessary) 
• You owned or were a primary contributor, to the development of at least one application on the  app store 
• You are very familiar with new technologies, open-source frameworks and commonly used  design patterns 
• You have demonstrated expertise in OO design, data structures, and problem-solving • You can write multi-threaded, asynchronous code and have a good understanding of functional  programming 
• You have experience shipping quickly and often and can debug performance bottlenecks 
• You are a team player - no job is too small, or too big! 

Who We Are 

We are a group of ambitious individuals who are passionate about creating a revolutionary AI company. At Hive, you will have a steep learning curve and an opportunity to contribute to one of the fastest-growing AI  start-ups in San Francisco.  The work you do here will have a noticeable and direct impact on the development of the company. 

Thank you for your interest in Hive and we hope to meet you soon!

Be a part of the fitness tech revolution by joining BunkerFit and help shape the active lives of 100 Mn Indians. BunkerFit is the only All-in-One vernacular fitness app of India.

Role:

• Develop data-driven dashboards
• Create stunning looking mobile apps
• Turn data to actions and insights at production level web & mobile applications
• Prior knowledge mobile app dev will be a plus.

Job Description

We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Transition existing React web apps to React Native.
• Firebase and cloud function expereince would be huge plus

Skills

• Firm grasp of the JavaScript (and TypeScript ) language and its nuances, including ES6+ syntax
• Knowledge of (functional or object-oriented) programming
• Ability to write well-documented, clean Javascript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools, like XCode, Gradle (Android Studio, IntelliJ)
• Understanding of REST APIs, the document request model, and offline storage
• Experience with automated testing suites, like (Jest or Mocha)

Why join SigNoz?
SigNoz helps developers monitor applications and troubleshoot problems in their deployed applications. SigNoz uses distributed tracing to gain visibility into your software stack.

• SigNoz is backed by YCombinator 
• We have taken up a big challenge to replace $B companies via the power of opensource and community. You will get a feel of what climbing an Everest feels like.
• Work with the founding team from IITD and IIMA
• Developers from all over the world are trying out SigNoz. Be a part of building a deep tech global OSS product from India

Why is the role fantastic?

• You will be a founding engineer (one of the early team members who get a stake in our company)
• Get a chance to work on some data intensive frontend projects
• Get a chance to work on real time graphs
• You will get an opportunity to build your profile as an evangelist and communicate will fellow developers in the community.
• Your code will be open sourced, hence code quality will be crucial. You will manage the repo and review PRs
• You get to learn other aspects of development and product, from deployment to discussing features.

Must have skills

• Past experience of working in a global user-facing product
• A strong grasp of libraries and frameworks such as React.js and Typescript will be integral to your success. You may need to tweak other OSS libraries
• Strong working knowledge of HTML, CSS
• Aggressive in building stuff

• Hands on  of developer or tester role on  guidewire suite
• Working through backlog with minimal supervision
• Develop/test on guidewire components, integration components , guidewire batches, policy enter, claim enter, API plug-ins, messaging and workflows
• Experience working in agile teams
• Able to contribute towards better quality outcomes
• Java experience desirable
• Database experience
• Excellent communication skills