Business Development Manager | Tech-Savvy | Start up - Anaxee | Indore Location

Key skills : Python, Numpy, Panda, SQL, ETL 

Roles and Responsibilities:

- The work will involve the development of workflows triggered by events from other systems

- Design, develop, test, and deliver software solutions in the FX Derivatives group

- Analyse requirements for the solutions they deliver, to ensure that they provide the right solution

- Develop easy to use documentation for the frameworks and tools developed for adaption by other teams

Familiarity with event-driven programming in Python

- Must have unit testing and debugging skills

- Good problem solving and analytical skills

- Python packages such as NumPy, Scikit learn

- Testing and debugging applications.

- Developing back-end components.

DevOps & Automation:

• Experience in CI/CD tools like Azure DevOps, YAML, Git, and GitHub. Capable of automating build, test, and deployment processes to streamline application delivery.
• Hands-on experience with Infrastructure as Code (IaC) tools such as Bicep (preferred), Terraform, Ansible, and ARM Templates.

Cloud Services & Architecture:

• Experience in Azure Cloud services, including Web Apps, AKS, Application Gateway, APIM, and Logic Apps.
• Good understanding of cloud design patterns, security best practices, and cost optimization strategies.

Scripting & Automation:

• Experience in developing and maintaining automation scripts using PowerShell to manage, monitor, and support applications.
• Familiar with Azure CLI, REST APIs, and automating workflows using Azure DevOps Pipelines.

Data Integration & ADF:

• Working knowledge or basic hands-on experience with Azure Data Factory (ADF), focusing on developing and managing data pipelines and workflows.
• Knowledge of data integration practices, including ETL/ELT processes and data transformations.

Application Management & Monitoring:

• Ability to provide comprehensive support for both new and legacy applications.
• Proficient in managing and monitoring application performance using tools like Azure Monitor, Log Analytics, and Application Insights.
• Understanding of application security principles and best practices.

Database Skills:

• Basic experience of SQL and Azure SQL, including database backups, restores, and application data management.

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

Job Description: We are looking for a UI Developer HTML & CSS Developer responsible for the client side of our service. Your primary focus will be to implement a complete user interface in the form of a desktop and mobile web app, with a focus on performance.

Key Skills: HTML5, CSS3, Bootstrap, Jquery and JavaScript.

Desired Candidate Profile

• MBA is mandatory and 2- 3 years of relevant work experience in account/client management is a must
• Good work experience in Power Point and Excel
• Good knowledge on social media and LinkedIn
• Excellent communication, negotiation and listening skills
• An ability to learn quickly

• 3-5 years of experience in Native Android App development (Preferably for a B2C Product)
• Proficiency in various algorithms and data structures.
• Familiar with Kotlin/Java language, and experience with Object-Oriented Design.
• Strong experience with REST APIs, storage databases, Multi-threading, performance and memory tuning.
• Good knowledge of architectural patterns such as MVP and MVVM.

Cayzen India is working on several software as a service (SAAS) startup ideas for both internally funded startups as well as customers who like leveraging the latest technologies to simplify their business. We are building a startup team in India that is on par with our US team in the quality of talent and challenging work. We are not looking to grow numbers or bodies, we are looking for quality talent with solid engineering fundamentals and inquisitive mind for tough problems.

We are looking to add a full stack developer and data gurus to our team.

Position Responsibilities:

• Good understanding of Agile Scrum in a fast-paced environment
• Develop quality software using the latest full-stack software tools primarily.Net and JavaScript with cloud and mobile as the core
• Experience in building and deploying enterprise-level web-based applications and complex business processes
• Familiar with automated testing and continuous integration methods.
• Build documentation of both business requirements & technical solutions
• Strong architecture and design skills to design or understand design for complex multi-tiered applications
• Ability to understand business requirements and design systems accordingly
• Ability to build working prototypes early in the development life cycle & validate business requirements
• Manage/contribute offshore delivery of projects–ensure on-time delivery, and anticipate and flag potential issues ahead of time
• Ability to mentor development teams in complex technical aspects of applications and guide them through various solutions
• Ability to lead technical reviews of the project, identify potential problems and resolve them

Qualifications and Technical Skills:

• B-Tech/M-tech/MCA
• 3-5 years of experience in building commercial software with.Net framework
• Strong skills in programming with C# ASP.Net/ MVC
• Experience with JavaScript/ jQuery / Angular JS / React  or other similar JavaScript frameworks.
• MS SQL Server / Big Data
• WebServices / Rest/ WCF/WebAPI

Benefits

Cayzen India offers above industry benefits and a startup culture with a small and high talent team. The benefits are above the current industry levels and are open to consideration for the right candidate. The benefits also include being part of a startup team and having the equity and leadership role as the team grows.

• Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)
• Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
• Servicing & Collections - Proactively reaching out to borrowers who have missed payments
• Product - Escalating customer feedback and IT bugs to help improve our product
• Finance - Manage refunds, repayments, and other payment processes
• General - various administrative projects as needed

• 1-2 years of previous job experience in customer service
• Passionate about our mission and our customers
• Highly entrepreneurial, proactive, and willing to get your hands dirty
• Excellent communication skills, both oral and written
• Good grammar, spelling and punctuation
• Driven by data and highly analytical, good understanding of excel preferred
• Good typing speed (ideally above 45 wpm)
• Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays

• You are required to take an online typing speed test through the link below
• Go to http://www.typingtest.com/">http://www.typingtest.com/ to complete a type speed test.
• On the left, select English, 1 minute, and Aesop's Fables.
• Click the green "Start Test" button.
• Please upload a screen shot of your typing test results as part of your cover letter.