Business Development Manager (Software, UX Design services),

About Us:

MyOperator is India’s leading Cloud Telephony platform, empowering 40,000+ businesses to communicate smarter. We’re now expanding into Conversational AI and Chatbots, aiming to build intelligent customer engagement solutions from the ground up. We're seeking a Product Manager with hands-on experience in building AI-driven chatbot products who can lead this initiative from zero to launch.

Key Responsibilities:

• Chatbot Product Ownership: Lead the end-to-end development of our chatbot product, from ideation, architecture definition, and MVP launch to scale-up.
• Product Strategy & Roadmap: Define and own the chatbot product vision and roadmap aligned with business goals and customer needs.
• Requirement Documentation: Draft comprehensive Product Requirement Documents (PRDs) detailing user stories, workflows, and technical integrations (LLMs, APIs).
• Conversation Design & UX: Collaborate with UX teams to craft intuitive conversational flows and ensure a seamless user experience across WhatsApp, Web, and App.
• AI/ML Collaboration: Work closely with Data Science and Engineering teams to integrate LLMs (OpenAI, Vertex AI) for dynamic, context-aware interactions.
• Data-Driven Decisions: Utilize tools like Mixpanel, Google Analytics, and bot analytics platforms to monitor user behavior, define success metrics, and iterate features.
• Cross-functional Leadership: Partner with Tech, Sales, Marketing, and Customer Success teams to align product development with market demands and go-to-market strategy.
• Project Management: Drive agile processes using Jira, ensuring timely sprint deliveries, backlog grooming, and resolution of blockers.

Qualifications:

• Experience: 2+ years in Product Management, with direct experience in chatbot or conversational AI product development.
• AI & LLM Knowledge: Strong understanding of Large Language Models (LLMs), NLP technologies, and experience integrating AI-powered chatbots.
• Platform Ecosystem: Exposure to WhatsApp Business API ecosystem and conversational commerce tools.
• Mobile & Web Product Understanding: Ability to oversee chatbot deployment across mobile apps and web platforms.
• Analytical Skills: Proficient in product analytics using Mixpanel, Google Analytics, or Adobe Analytics.
• Project Management Tools: Experience with Jira or similar agile project management tools.
• Education: Bachelor’s degree in Computer Science, Engineering, or Business; MBA is a plus.
• Soft Skills: Strong problem-solving skills, data-driven mindset, excellent communication, and collaborative leadership.

Why Join Us?

• Lead the Chatbot Product from zero-to-one in a fast-growing SaaS environment.
• Work with a cross-functional, high-impact team on cutting-edge AI solutions.
• Career growth and leadership opportunities in Conversational AI domain.
• Competitive compensation, remote-first work culture, and collaborative environment.

Procedure is hiring for WorkHero.

Across the U.S., thousands of small HVAC businesses are drowning in admin. WorkHero pairs seasoned office managers with AI workflows to free up their time, unlock growth, and modernize the trades. We handle everything that touches the back office of a small HVAC operation: billing, rebates, permits, warranties, marketing, and more. Our customers save dozens of hours every week, allowing them to focus on growing their business.

We are building at the intersection of Human and AI automation, and that’s where you come in!

How you will help us achieve it

As an Applied AI Engineer, you will collaborate with the company founders, product team, and office managers to develop agentic workflows for many of their daily processes. You will ideate, design, implement, and maintain the software side of the product. You will design the UX, develop the front end interfaces, build backend routes and design database models. The bulk of this role is interacting with office managers to understand their workflows and then creating and managing AI agents & workflows to make them more efficient.

In your day to day, you will:

• Partner with our frontline staff to understand their work so you can automate it with AI and save them time
• Live on the cutting edge of Human & AI interactions, keeping up to date with the latest patterns and how they apply to WorkHero and our workflows
• Contribute to exceptional code quality and performance of the code base
• Mentor young engineer(s) to be great at their craft, as our team grows

Key Details

• You can work remotely from anywhere with an overlap of at least four hours with the product team (6 pm to 10 pm IST)
• This role involves participating in calls with US-based stakeholders
• The compensation comes with a salary and an equity component
• Location - Remote
• YOE - 5 to 10 years
• NP - Immediate to 30 days

You’ll thrive if you

• Care about your craft and the mission of the software you are developing
• Are enterprising and can figure out how to convert workflows/playbooks to AI agents
• Work with cutting-edge AI tools and APIs
• Don’t just complete tickets that are assigned to you; you think deeply about the product and how you can make it great, then put that into action
• Enjoy developing 0-1 software products iteratively
• Are proficient in the Typescript ecosystem, including monorepos.
• Are skilled in React and Express (Koa is a plus) or similar tech
• Are pragmatic and understand trade-offs in software engineering

Requirements

• 4+ years of experience in building software products
• Have created applications using AI and LLMs. Can understand when to prompt, use RAG, create agents or fine-tune an LLM
• Have solid experience with the MERN stack
• Ability to debug and optimize complex systems
• Excellent communication and collaboration skills

Bonus points if you have

• Experience in mentoring junior team members. Better if they had gone to replace you in your team, allowing you to take up a more meaningful role
• Familiarity with our tech stack (React, Koa, Mongo, AWS, React Native)
• A good understanding of UX best practices for SaaS based interfaces & AI
• Built apps using React Native
• A deep understanding of infrastructure and can optimize for cost
• Set up evaluation frameworks for agentic workflows
• Contributed to open-source projects

Your First Six Months

• You will be working on creating AI Agents/Workflows based on the playbooks for some of the crucial workflows of HVAC office managers
• You will work on building the frontend, APIs and apply AI knowledge to add features to the office manager and admin portal, as well as the mobile app
• You will be using Vercel AI SDK to create abstracted AI agents and workflows with the capability of falling back to different providers
• You will demo the agentic workflows to US-based stakeholders—small HVAC business owners, product team and office managers
• You will monitor and manage the AI Workflows, ensuring quality and accuracy, improving them over time

About engineering at WorkHero

We value:

• High ownership and fast iteration
• Deep understanding our tools and systems
• Continuous improvement, both technically and interpersonal

Our technology stack:

• Full Stack TypeScript (React, React Native, KoaJS Backend, CRXJS Browser Extension)
• NX Monorepo with shared typing & libraries
• Infrastructure:
• AWS (ECS, Hosted RMQ)
• MongoDB Atlas
• Firebase & GCP services
• AI Tooling (Anthropic, OpenAI, Gemini, Deepgram)

Our team

• The Company is funded by Workshop Ventures Partners, a US-based venture studio focused on building great companies in Climate Tech
• The team consists of founding members from Harvard Business School and the Workshop Ventures team — Kyler, Furman, Chad, Jason, and Ulhas

Interview Process:

• Screening: Review of your open source contributions and past projects.
• First Round of Technical Evaluation: Assessing your problem-solving and AI integration skills.
• Technical Evaluation + Cultural Fit: Understanding your alignment with our team.

Job Description:

We are looking for a dedicated and enthusiastic Customer Support Executive / Customer Service Representative to join our team. The ideal candidate should be passionate about customer service, possess strong communication skills, and have a keen eye for detail. Whether you're a seasoned professional or a fresh graduate eager to jumpstart your career, we welcome you to apply!

Key Responsibilities:

📞 Customer Support:

👉🏻 Provide exceptional customer service through email, WhatsApp, calls, and chatbots.

👉🏻 Address and resolve customer inquiries and complaints regarding products and dispatch.

👉🏻 Assist customers with product information, order status, and other related queries.

📲 Communication:

👉🏻 Maintain positive and professional behavior with customers at all times.

👉🏻 Respond promptly to customer queries and ensure all interactions are recorded accurately.

👉🏻 Use multiple communication channels (Mail/WhatsApp/Call/Bot) to manage customer interactions.

😇 Issue Resolution:

👉🏻 Identify and resolve customer issues efficiently.

👉🏻 Escalate complex issues to the appropriate departments when necessary.

👉🏻 Follow up with customers to ensure their concerns are resolved satisfactorily.

🛒 Order Management:

👉🏻 Assist customers with order placements, modifications, and cancellations.

👉🏻 Coordinate with the dispatch team to track orders and provide updates to customers.

👉🏻 Handle product returns, exchanges, and refunds as per company policies.

✍🏻 Product Knowledge:

👉🏻 Maintain in-depth knowledge of Right Human Nutrition’s products and services.

👉🏻 Provide accurate information to customers about product features, benefits, and usage.

Requirements:

🖥 Technical Skills:

👉🏻 Familiarity with customer service tools and software.

👉🏻 Basic knowledge of CRM systems.

👉🏻 Proficiency in using communication tools like email, WhatsApp, and call systems.

👩‍💼Experience:

👉🏻 Minimum of 1-2 years of experience in customer service or support roles (preferred).

👉🏻 Experience in handling customer queries through multiple channels (Mail/WhatsApp/Call/Bot).

👨‍💼Personal Attributes:

👉🏻 Strong problem-solving skills.

👉🏻 Ability to work independently and as part of a team.

👉🏻 High level of integrity and professionalism.

👉🏻 Patience and empathy in dealing with customer concerns.

How to Apply:

Please fill this form to apply for the job: https://forms.gle/4twmj2jd1iVuyoTc8 

We look forward to welcoming a new member to our dynamic team!

• Design and implement software of embedded devices and systems from requirements to production and commercial deployment
• Design, develop, code, test and debug system software
• Review code and design
• Analyze and enhance efficiency, stability and scalability of system resources
• Integrate and validate new product designs
• Support software QA and optimize I/O performance

Responsibilities:

• Consult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems
• Apply fundamental knowledge of programming languages for design specifications.
• Analyze applications to identify vulnerabilities and security issues, as well as conduct testing and debugging
• Serve as advisor or coach to new or lower level analysts
• Identify problems, analyze information, and make evaluative judgements to recommend and implement solutions
• Resolve issues by identifying and selecting solutions through the applications of acquired technical experience and guided by precedents
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members

Qualifications:

• Minimum 6 years of total IT experience
• Minimum 4 years of Appian development experience
• Good logical and reasoning skills
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated problem-solving and decision-making skills
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Ability to read requirements and independently work on a project with minimal supervision

Education:

• Bachelor’s degree/University degree or equivalent experience

Collaborate with clients and internal teams to develop appropriate solutions

• Brainstorm with team members and prove the ability to think on the fly.

Requirements

• Core Java

• Spring Boot, Spring Rest, Spring Data

• Testing framework - Junit, Mockito

• Experience in deploying applications on one of public cloud preferably Microsoft Azure. (Other

- AWS or Google Cloud)

• Experience in one of messaging platform preferably Kafka (Other - Rabbitmq or Active MQ)

• Docker

• Kubernetes

• Others – Linux, Git, Maven, CI/CD pipeline

• Experience in working with Agile teams

Good To Have

• Git (6+ years of experience)

• Develop test cases, conduct SIT, load test, and tune the performance of systems to meet

acceptance criteria.

• Perform and manage stages of the SCRUM and participate in the systems review with Project

Lead/Manager.

• Experience in the development of cloud-native applications is an added advantage.

• Experience working in Agile teams

What We Offer

• National and International Business Trips (if there is an opportunity)

• Culture of Knowledge Sharing and Training

• Modern & lively working environment

• Opportunity to write books, participate in conferences

• International assignment

Experience: 6+ years

Location: Pune

Lead/support implementation of core cloud components and document critical design and configuration details to support enterprise cloud initiatives. The Cloud Infrastructure Lead will be primarily responsible for utilizing technical skills to coordinate enhancements and deployment efforts and to provide insight and recommendations for implementing client solutions. Leads will work closely with Customer, Cloud Architect, other Cloud teams and other functions.

Job Requirements:

• Experience in Cloud Foundation setup from the hierarchy of Organization to individual services
• Experience in Cloud Virtual Network, VPN Gateways, Tunneling, Cloud Load Balancing, Cloud Interconnect, Cloud DNS
• Experience working with scalable networking technologies such as Load Balancers/Firewalls and web standards (REST APIs, web security mechanisms)
• Experience working with Identity and access management (MFA, SSO, AD Connect, App Registrations, Service Principals)
• Familiarity with standard IT security practices such as encryption, certificates and key management.
• Experience in Deploying and maintaining Applications on Kubernetes
• Must have worked on one or more configuration tools such an Terraform, Ansible, PowerShell DSC
• Experience on Cloud Storage services including MS SQL DB, Tables, Files etc
• Experience on Cloud Monitoring and Alerts mechanism
• Well versed with Governance and Cloud best practices for Security and Cost optimization 
• Experience in one or more of the following: Shell scripting, PowerShell, Python or Ruby. 
• Experience with Unix/Linux operating systems internals and administration (e.g., filesystems, system calls) or networking (e.g., TCP/IP, routing, network topologies and hardware, SDN)
• Should have strong knowledge of Cloud billing and understand costing of different cloud services 
• Prior professional experience in IT Strategy, IT Business Management, Cloud & Infrastructure, or Systems Engineering

Preferred 

• Compute: Infrastructure, Platform Sizing, Consolidation, Tiered and Virtualized Storage, Automated Provisioning, Rationalization, Infrastructure Cost Reduction, Thin Provisioning
• Experience with Operating systems and Software
• Sound background with Networking and Security 
• Experience with Open Source: Sizing and Performance Analyses, Selection and Implementation, Platform Design and Selection
• Experience with Infrastructure-Based Processes: Monitoring, Capacity Planning, Facilities Management, Performance Tuning, Asset Management, Disaster Recovery, Data Center support

About Us!

A global Leader in the Data Warehouse Migration and Modernization to the Cloud, we empower businesses by migrating their Data/Workload/ETL/Analytics to the Cloud by leveraging Automation.

We have expertise in transforming legacy Teradata, Oracle, Hadoop, Netezza, Vertica, Greenplum along with ETLs like Informatica, Datastage, AbInitio & others, to cloud-based data warehousing with other capabilities in data engineering, advanced analytics solutions, data management, data lake and cloud optimization.

Datametica is a key partner of the major cloud service providers - Google, Microsoft, Amazon, Snowflake.

We have our own products!

Eagle – Data warehouse Assessment & Migration Planning Product

Raven – Automated Workload Conversion Product

Pelican - Automated Data Validation Product, which helps automate and accelerate data migration to the cloud.

Why join us!

Datametica is a place to innovate, bring new ideas to live and learn new things. We believe in building a culture of innovation, growth and belonging. Our people and their dedication over these years are the key factors in achieving our success.

Benefits we Provide!

Working with Highly Technical and Passionate, mission-driven people

Subsidized Meals & Snacks

Flexible Schedule

Approachable leadership

Access to various learning tools and programs

Pet Friendly

Certification Reimbursement Policy

Check out more about us on our website below!

www.datametica.com