Business Development Manager (Software, UX Design services),

Job Title : Python & Angular Developer (Contract)

Location : Remote

Duration : 3 to 6 months

Experience : 3+ Years

Job Summary :

We are looking for skilled Python & Angular Developers with NLP experience preferred to join our team on a contract basis. The ideal candidates will develop scalable applications while collaborating with cross-functional teams.

Key Responsibilities :

• Develop and optimize applications using Python and Angular.
• Work on NLP-related tasks (preferred).
• Ensure performance, security, and scalability.
• Collaborate in an Agile environment.

Requirements :

• 3+ Years of experience in Python & Angular.
• NLP experience is a plus.
• Strong problem-solving and debugging skills.
• Ability to work independently in a remote setup.

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

Key Responsibilities

Reporting & Analytics Development

• Design, develop, and maintain complex reporting solutions serving mission-critical emergency

response operations

• Build interactive dashboards and data visualizations that transform large datasets into

actionable insights

• Develop advanced analytics features including trend analysis, predictive metrics, and

operational intelligence

• Create self-service reporting capabilities enabling stakeholders to access critical data

independently

• Implement real-time and scheduled reporting systems with appropriate caching and

optimization strategies

SQL & Database Architecture

• Write and optimize complex SQL queries involving multiple joins, subqueries, CTEs, window

functions, and aggregations

• Review existing database architectures and identify performance bottlenecks and optimization

opportunities

• Design and implement database schema enhancements to support evolving reporting

requirements

• Develop and maintain stored procedures, functions, and views optimized for reporting

workloads

• Perform comprehensive query performance analysis and implement tuning strategies across

PostgreSQL and AWS Aurora environments

• Create efficient indexing strategies and data access patterns for large-scale datasets

• Establish data modeling best practices for dimensional and transactional reporting needs

Performance Optimization

• Conduct systematic performance analysis of reporting queries processing millions of records

• Implement query optimization techniques including execution plan analysis, index tuning, and

query refactoring

• Design and implement data aggregation strategies, materialized views, and summary tables for

improved performance

• Monitor and optimize database performance metrics including query response times, resource

utilization, and concurrency

• Develop ETL processes and data pipelines optimized for reporting and analytics workloads

• Implement caching strategies and data archival policies to maintain optimal system

performance

Technical Collaboration

• Partner with Product and stakeholder teams to translate business reporting requirements into

technical solutions

• Conduct code reviews focused on SQL quality, performance, and best practices

• Provide technical guidance to development teams on reporting architecture and database

optimization

• Document database schemas, reporting architectures, and optimization strategies

• Collaborate with DevOps on database infrastructure, monitoring, and scaling initiatives

Required Qualifications

Experience & Background

• 8+ years of software engineering experience with significant focus on reporting, analytics, or

business intelligence

• 5+ years of hands-on experience writing complex SQL in production environments

• 3+ years working with large-scale databases (millions+ records) and optimizing query

performance

• Proven track record developing enterprise reporting solutions and analytics platforms

• Experience conducting database architecture reviews and implementing performance

improvements

Technical Expertise - SQL & Databases

• Expert-level SQL proficiency including complex joins, subqueries, CTEs, window functions, and

advanced aggregations

• Deep PostgreSQL expertise with production experience in query optimization and performance

tuning

• Strong understanding of database internals including execution plans, indexing strategies, and

query optimization

• Experience with AWS Aurora or other cloud-based PostgreSQL solutions

• Proficiency in stored procedures, triggers, functions, and database programming

• Advanced knowledge of database design principles, normalization, and dimensional modeling

• Experience with database performance monitoring and profiling tools

• Strong programming skills in PHP (Yii framework or similar MVC frameworks preferred)

• Solid experience with Vue.js or similar modern JavaScript frameworks for building reporting

interfaces

What You'll Work With

• Databases: PostgreSQL, AWS Aurora, multi-tenant architectures

• Backend: PHP (Yii framework), RESTful APIs

• Frontend: Vue.js (Vue 2/3), modern JavaScript, data visualization libraries

• Infrastructure: AWS (RDS, Aurora, S3, Lambda), Postgres

• Tools: Git/GitHub, JIRA, Agile development workflows

Work Location

Hyderabad, India - On-site position with flexible working arrangements to accommodate both India

and onsite teams

Must Have: 

● Experience in Java or Core Java (7+ years) 

● Experience in SpringBoot (4+years) 

● Good Knowledge of Microservice, Multithreading, design pattern Concept 

● Framework: SpringBoot, Spring Security, JAX-RS, Hystrix, Kafka 

● ORM: Spring Data JPA. Hibernate 

● Cloud Service: AWS(MSK, S3), Serverless lambda Functions 

● Build tools: Maven, Gradle 

● Good To Have: Spring Webflux, Web Client, ecommerce domain experience. 

Qualifications

• Education:

• Bachelors or equivalent experience in Computer Science, Software Engineering, or a related field preferable.

Technical Skills:

• Proficiency in data analysis tools (e.g., Excel, Tableau, Power BI) and CRM platforms

• Expertise in financial modeling, forecasting and planning

• Advanced knowledge of strategy frameworks (e.g., SWOT, PESTEL, Porter’s Five Forces).

• Competence in business intelligence tools and scenario planning.

• Professional Experience:

• 9-10 years of experience in business strategy, management consulting, or a similar role

• Proven track record of designing and implementing successful business strategies

• Experience in leading high-stakes projects and managing cross-functional teams.

• Background in scaling operations or expanding into new markets.

• Exposure to diverse industries or global market environments.

• Experience with Agile and Scrum methodologies and the ability to work in multi-functional teams.

Soft Skills:

• Analytical Thinking: Ability to synthesize complex data into actionable insights.

• Problem-Solving: Innovative approach to overcoming business challenges.

• Leadership: Strong capability to influence and lead teams toward common objectives.

• Communication: Excellent verbal and written communication skills, capable of engaging with stakeholders at all levels.

• Adaptability: Comfort in navigating ambiguity and adjusting strategies as needed.

• Collaboration: Strong interpersonal skills to build relationships across departments and external partners.

• Time Management: Expertise in prioritizing tasks and managing tight deadlines.

Job Description

Responsibilities

• Develop and implement strategic plans to drive adoption of Adobe Digital Media solutions across enterprise customers, ensuring alignment with organizational goals and improving value realization.

• Collaborate with key collaborators to identify growth opportunities, analyze usage trends, and implement targeted initiatives to enhance engagement and success metrics within customer organizations.

• Develop, implement, and manage comprehensive business strategies that align with organizational goals and market demands.

• Conduct market research and competitive analysis to identify growth opportunities and potential risks.

• Monitor key performance indicators (critical metrics) to evaluate the success of strategies and recommend adjustments as needed.

• Identify inefficiencies within business operations and propose solutions to streamline processes.

• Work closely with senior leadership to define and prioritize critical initiatives.

• Collaborate with cross-functional teams (marketing, sales, operations, finance) to implement strategies effectively.

• Stay updated on industry trends, emerging technologies, and market shifts to provide actionable insights.

• Identify and evaluate new business models and revenue streams.

• Communicate and coordinate well with Customer team members as well as consultants and managers

• Strong Full Stack Software Developer Profile
• Mandatory (Experience) – Must have 4+ years of industry experience in full stack development with strong expertise in modern web applications using Node.JS and React.JS Node
• Mandatory (Skills 1) – Must have strong experience in Node.js with hands-on experience in NestJS framework
• Mandatory (Skills 2) – Must have knowledge of React and modern React patterns
• Mandatory (Skills 3) – Strong Experience with database schemas, and RESTful API design, Prisma ORM etc

Preferred

• Preferred (Skills) – Familiarity with frontend tools like Mantine UI, Vite, TanStack Router, Zustand, and Tailwind CSS.

Job Description 

Senior Software Engineer specialized in React Native requires detailing the 

responsibilities, required skills, qualifications, and other attributes. 

 We are seeking a talented and passionate Senior Software Engineer 

specializing in React Native to join our dynamic team.​

 The ideal candidate will have a strong background in mobile application 

development, with a focus on delivering high-quality, user-centric applications 

for both iOS and Android platforms.​

 As a Senior Engineer, you will play a crucial role in the full development 

lifecycle of our applications, from concept to deployment and beyond. 

Key Responsibilities: 

 Design and develop scalable, robust, and maintainable mobile applications 

using React Native.​

 Collaborate with cross-functional teams (UI/UX designers, back-end 

developers, product managers) to define, design, and ship new features.​

 Ensure code quality, organization, and automatization, adhering to best 

practices in coding standards and software design.​

 Participate in full lifecycle of a project, including development, unit testing, 

system testing and change management.​

 Participate in code reviews to maintain high development standards.​

 Troubleshoot, optimize, and resolve issues within the mobile applications.​

 Stay up-to-date with new technology trends, frameworks, and best 

practices in mobile development.​

 Research technical issues and provides recommendations to enhance 

overall performance of the products.​

 Mentor junior developers and contribute to the team’s knowledge-sharing 

efforts. 

Qualifications: 

 Bachelor’s degree in Computer Science, Engineering, or related field.​

 3-4 years of professional experience in mobile application development, 

with a strong focus on React Native.​

 Proven track record of developing and deploying high-quality mobile 

applications on both iOS and Android platforms.​

 Deep understanding of React Native and its core principles, along with a 

proficiency in JavaScript/TypeScript.​

 Experience with state management libraries (e.g., Redux, MobX).​

 Familiarity with Advance topic like RN bridging and integration of native 

module ( Swift and Kotlin)​

 Familiarity with RESTful APIs to connect React Native applications to back-

end services.​

 Knowledge of modern authorization mechanisms, such as JSON Web 

Token.​

 Understanding of mobile app design guidelines (iOS Human Interface 

Guidelines and Material Design).​

 Experience with automated testing suites, like Jest or Mocha.​

 Excellent problem-solving, critical thinking, and communication skills. 

Educational Qualifications 

Bachelor’s degree in Computer Science, Engineering, or related field 

Job description

• Experience working on Ful-time, c2c, W2-contract
• Candidates should have Good Knowledge and an overview of all Technologies in the market.
• Candidate should have strong experience in serving Corp-Corp requirements for Direct clients
• Facilitate the full lifecycle recruitment process for candidates by walking them through each step
• Experienced in all aspects of full-cycle recruiting to include requirement gathering, sourcing, resume evaluation, phone screening, interviewing, salary, and extending offers.
• Accuracy and the ability to follow through, capable of working independently in a high volume, fast-paced, deadline-oriented situation.