Business Development Manager

MEET COMPASS

We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more! If you enjoy delighting customers and leveraging data to provide valuable insights to clients, Compass could be your ideal workplace!

Director, IT Support ( Call Center Operations)

The Director, IT Support Operations serves as the subject matter expert for all IT support contact center solutions across Compass. This role provides strategic and operational leadership for multiple IT Support Operations Managers overseeing client programs within a high-volume, multi-channel BPO environment.

The Director is responsible for ensuring the delivery of high-quality, efficient, and cost-effective IT support services across voice (inbound/outbound), chat, email, ticketing, and other customer support channels. This role partners closely with clients and internal stakeholders to drive operational excellence, achieve contractual service level agreements (SLAs), optimize financial performance, and foster a strong employee culture.

Key responsibilities include incident management oversight, workforce and performance management, client relationship management, continuous process improvement, quality assurance, and operational scalability. The Director ensures consistent execution of support services across technical support, software support, infrastructure-related support functions, and other IT service offerings while maintaining a strong focus on customer experience, operational efficiency, and business results.

This is a remote, work-from-home position. Candidates must maintain a dedicated, professional workspace with a reliable high-speed internet connection capable of supporting voice, video, and system requirements. To ensure business continuity and operational reliability, candidates must also have access to backup power and internet connectivity solutions in the event of service interruptions. 

Key Responsibilities:

• Leadership & Strategy:
• Provide strategic direction and leadership for the organization's IT programs, ensuring operational alignment with client expectations and company goals are consistent with the organization’s global operating model..
• Serve as the senior subject matter expert contact for all things IT support.
• Oversee multiple Tech/IT support client programs
• Attend as needed new client demo/Sales discussions representing IT support
• Operational Oversight:
• Oversee a team of various operations managers that lead day-to-day operations across multiple clients supporting IT services, including helpdesk, tech support, infrastructure, or software-related accounts.
• Ensure direct reports meet service level agreements (SLAs), key performance indicators (KPIs), and quality metrics are consistently met or exceeded.
• Ensure execution of bridge plans for any KPIs that are not meeting target
• Process Improvement & Quality Assurance:
• Identify opportunities for process optimization, automation, and continuous improvement.
• Work closely with Quality, Training, and Workforce Management teams to enhance performance and operational efficiency.
• People Management:
• Oversee, support and develop a team of IT support operations managers.
• Conduct performance reviews, coach for career development, and foster a high-performance culture.
• Client Engagement & Relationship Management:
• Build strong and maintain relationships with client partners and maintain regular communication to ensure satisfaction and address IT concerns proactively.
• Financial & Resource Management:
• Monitor budget, efficiencies, and resource allocation to ensure profitability and optimal delivery.
• Experience in managing cost per transaction accounts is preferred. 
• Provide regular updates to the senior leadership team on program performance, financial health, and risk management.
• Compliance & Risk Mitigation:
• Ensure adherence to data privacy, security, and compliance standards relevant to IT service delivery.
• Mitigate risks through proactive incident management and business continuity planning.

Qualifications and Physical Requirements with or without reasonable accommodation:

• 10+ years of experience in BPO operations, with at least 6+ years in a senior leadership role managing IT or technical support programs.
• Strong understanding of ITIL, service management frameworks, or related methodologies - managing POS & Aloha systems is highly preferred
• Experience managing large teams and working with international clients, especially in tech industries.
• Proven track record of meeting/exceeding operational KPIs and client expectations.
• Exceptional leadership, communication, and stakeholder management skills.
• Analytical mindset with strong problem-solving abilities.
• Ability to operate a computer/laptop and a headset.
• Ability to perform all duties of the job while sitting for prolonged periods (i.e., for the duration of shift)
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Decisiveness and attention to detail.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

Availability:

Full-time position with weekdays, weekends, and nighttime availability. This position works Monday - Friday 9am EST - 6pm EST. 

🔴 Profile: Java Developer

🔷 Experience: 2+ Years

🔷 Location: Mumbai

🔷 Mode: Immediate joiners preferred

✨ What we want:

✅ Core Java expertise (Java 8+, Collections, Multithreading)

✅ Spring Framework proficiency (Spring Boot, Spring MVC, Spring Security)

✅ Database skills (MySQL, PostgreSQL, Oracle, Hibernate/JPA)

✅ Microservices architecture experience

✅ RESTful API development and integration

✅ Maven/Gradle build tools

✅ Version control (Git, SVN)

✅ Application servers (Tomcat, JBoss, WebLogic)

✅ Cloud platforms (AWS/Azure preferred)

✅ Frontend basics (HTML, CSS, JavaScript - nice to have)

✅ Testing frameworks (JUnit, Mockito)

1. STRATEGIC GUIDANCE

• Help us understand real customer pain points

• Guide our product roadmap for BFSI sector

• Review and refine our go-to-market strategy

2. NETWORK ACCESS (When appropriate)

• Introduce us to key decision-makers

• Open doors to potential enterprise clients

• Connect us with relevant partners

3. INDUSTRY VALIDATION

• Endorse our solution within your network

• Provide testimonials/case study support

• Help us navigate regulatory requirements

4. MENTORSHIP

• Coach our founding team on industry nuances

• Share lessons from your career journey

• Help us avoid common startup pitfalls

3-6 years of experience in Functional testing with good foundation in technical expertise.

Experience in Capital Markets domain is MUST.

Exposure to API testing tools like SoapUI and Postman.

Well versed with SQL

Hands on experience in debugging issues using Unix commands.

Basic understanding of XML and JSON structures

Knowledge of Finesse is good to have

Job Role: MERN Stack developer

Experience: 2-4 years

Location: Remote

About Us:

At Troopr Labs, we are imagining a future where an AI-powered conversational platform is at the center of your digital workplace delivering delightful employee experiences. The potential of this future is what drives us every day.

We are a small tightly knit team building world class software products used by companies like Spotify, Starbucks, Netflix and Snowflake. This is a full time remote position with the opportunity to work directly with the founders and make a direct and immediate impact on the productivity of 1000s of teams around the world.

As a Product Developer at Troopr, you'll be at the forefront of building world class AI products with a particular focus on conversational chatbot solutions.

Typical day in the job:

* Develop, test, and deploy clean, maintainable, and well-documented code

* Create interactive and user-friendly web interfaces using React

* Implement server-side logic, RESTful APIs and database interactions

* Design, maintain, and optimize MongoDB databases

* Participate in code reviews to ensure code quality

* Troubleshoot production issues and implement fixes for them

* Optimize code for performance and scalability

* Stay current on relevant industry trends, technologies and best practices

* Collaborate across teams in an agile environment

* Mentor junior developers as needed

Typical profile of person who can do this job well:

* 3 to 5 years of professional software development experience, with a focus on the MERN stack.

* You have excellent analytical and critical thinking skills

* You have exceptionally strong understanding of Javascript fundamentals

Job Title: Field Sales Engineer

Experience: 2 to 6+ Years

Location: North India

Job Type: Full-Time

Job Brief

Are you ready to embark on a dynamic journey as a Field Sales Engineer in the vibrant landscape of North India? We are seeking an enthusiastic individual to join our team, where you will play a pivotal role in engaging with customers and distributors, driving demand creation, and achieving design wins. This is not just a job; it's an opportunity to be a key player in a collaborative and innovative environment.

Responsibilities

• Regular meetings with our valued Indian customers and distributors to understand their needs and win business.
• Drive demand creation at distributors, ensuring the achievement of annual revenue goals.
• Collaborate with distributors to maximize pipeline, and increase design win count, and revenue.
• Monitor and report on sales and demand creation activities in a timely manner.
• Work closely with our technical team to successfully achieve design wins.
• Manage monthly customer forecasts and prepare regular reports.
• Provide training to distribution branch offices for enhanced performance.
• Conduct market research and keep an eye on competitor products.
• Define available market and share by applications.
• Identify projects with high growth potential and acquire resources to maximize design wins.

Qualifications

• Excellent written and spoken communication skills in English; knowledge of another language is advantageous.
• Customer-facing role requiring 75% travel across the region.
• Ability to collaborate effectively in teams with different functions.
• Proactive attitude with a drive for results.
• Strong time management skills for on-time project delivery.
• Ability to build influential relationships.

Requirements

• 2 years of work experience with a Bachelor's degree in Electronic Engineering or equivalent.
• Over 1 year of sales experience as a Channel/Distribution Sales Engineer or Manager.
• Extensive knowledge of the Electronics Components/Systems industry, with a preference for expertise in Appliance, AC-DC, and quick chargers.
• Proficiency in English and the local language.
• Strong interpersonal and effective communication skills, including the ability to deliver formal presentations to senior staff.

Why Join Us?

• Be part of a dynamic team driving innovation in the semiconductor industry.
• Collaborate with diverse talents and foster a culture of creativity and excellence.
• Opportunities for personal and professional growth.
• Competitive compensation and benefits package.
• Contribute to cutting-edge technology solutions in power supply and management IC domains.
• If you're ready for an exciting journey where your skills make a significant impact, join us in shaping the future of electronic engineering in India North!

Network Admin

What is the role?

As the IT/System administrator, you will oversee and maintain all aspects of the company’s computer infrastructure including desktop support, maintaining network, servers and security programs and systems. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

Key responsibilities

• From servers to security programs, review all computer systems to ensure that all aspects are operating efficiently.
• Troubleshoot problems, configure hardware and software, implement back up processes including disaster recovery and failover procedures and assess systems for upgrades or replacement.
• Install new systems, assess, and implement upgrades as needed, create passwords, and run checks for viruses and spyware.
• Provide desktop support to the employees and manage the IT helpdesk.
• Build an internal wiki with technical documentation, manuals, and IT policies.
• Responsible for capacity, storage planning, and database performance.
• Diagnosing, verifying, recording, and reporting downtime and providing immediate notification for all incidents.
• Represent the IT department during various internal and external ISMS and Quality audits.
• Maintaining the register of all the IT Assets, Including hardware's and Software's.
• Familiar with the mail security, web browsing protection, Endpoint security, data recovery, backup and Active Directory.
• Maintain procedures and reports that provide technical support to the entire organization.
• Support the implementation of new solutions or applications for the organization. 
• Knowledge about Incident management, access control, Log monitoring, VPN, VAPT and Password management.

What are we looking for?

• 5+ years of database, network administration, or system administration experience.
• Strong communication, organizational, problem-solving and time management skills.
• Ability to work independently and apply analytical skills.
• Familiarity with various operating systems and platforms.
• BSc/BA in Information Technology, Computer Science, or a related discipline.
• Professional System administration / IT certifications in Linux, Microsoft, or other network related fields are a plus.
• A proven track record of developing and implementing IT strategy and plans.
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
• Prior experience of working on ISMS, GDPR & SOC guidelines of IT Infra and security.

Whom will you work with?

This is an individual contributor role and you will be reporting to the Head – HR & Admin.

What can you look for?

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain quality on content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

This company is a network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth.  We enable our clients to accelerate their Cloud Offering, and Capitalize on Cloud.  We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices.  We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.

You will be working on AI/IOT react native mobile apps and responsible for hands-on coding. 
We need someone who can write well designed, testable, efficient code by using the best software.

We are looking for a can do it attitude, and the ability to deliver with high velocity and high-quality at the same time.  You must have experience developing and designing amazing UI screens.

This person MUST have:

• BE Computer Science, MCA or equivalent
• Mobile app development experience.
• Good understanding of the full mobile development life cycle,strong debugging and problem-solving skills.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Strong React Native experience
• Understanding of APIs, pagination,searching,sorting
• Creating high performance UI etc.
• Familiarity with native build tools, like XCode, Android Studio, Gradle.
• Leverage native APIsfor deep integrations with both platforms.
• Strong communication skills.

Experience:

• Min 3 year experience
• Not more than 15 year experience.
• Startup experience is a must. 

Location

• Remotely, anywhere in India

Timings:

• 40 hours a week but with 4 hours a day overlapping with client timezone.  Typically clients are in California PST Timezone.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

• 4+ years of experience
• Excellent technical skill on Salesforce or similar applications which include building customized applications using JAVA, MIcroservices, Apex classes and Triggers, Visualforce Pages, Apex Jobs, Lightning Component, Integration, Process Builder or configure components/Flexi pages to implement expected functionality.
• Worked with different tools like Copado, Data loader, Jira, VS Code, Eclipse, SonarQube, etc.
• Able to Manage deployment activities, code review, and deployment using data loader
• Implementation of Entitlement and Milestones, platform events, visual flows, etc.
• Implement web services using REST API/SOAP API.
• Inbound / Outbound Integration.
• Involvement in Solution designing and Estimations.
• Create Email Templates, Page Layouts, Record Types, Custom Fields, Lightning Record Pages, etc.
• Performed pre-deployment and post-deployment activities.
• Experience in Workflows, custom metadata
• Implementing DevOps in Enterprise application
• For Support Developer – Problem-solving mindset

Good to have –

• BFSI industry experience
• Agile project management experience