Business Development Manager-IT SAAS

Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities :

• Provide exceptional support to customers via phone, chat, and email, addressing inquiries and resolving issues efficiently.
• Collaborate with internal teams, including product engineering and management, to resolve complex cases.
• Research and troubleshoot customer questions, ensuring accurate and timely solutions.
• Maintain detailed records of customer interactions and case resolutions.
• Share knowledge and best practices with team members to foster a collaborative environment.
• Strive to exceed customer expectations by delivering world-class service.
• Continuously develop product and industry knowledge to enhance support capabilities.

Does this position require a degree? :

Yes - The position has a strict, non-negotiable degree requirement. Equivalent experience is NOT permitted, and ALL applicants without the listed required degree WILL be disqualified.

Qualifications :

• Bachelor’s degree is mandatory from a recognized university.
• Excellent time management and organizational skills.
• Strong listening and communication skills, both oral and written.
• Demonstrated ability to problem solve and troubleshoot customer issues.
• Self-motivated and proactive team player with a collaborative mindset.
• Desire to provide outstanding customer service and exceed expectations.
• Work experience in accounting/finance or a related college degree.

Preferred Qualifications:

• Prior customer service experience of 2+ years.
• Experience supporting accounting or finance software products or Accounting degree.
• Ability to adapt quickly to new technologies and processes.

Organisation- A leading Venture Capital firm in Bangalore.

Job responsibilities-

● Partnerships and Strategic Alliances: Build and manage an exclusive global network of technology partners providing portfolio companies access to a sought-after community of experts, intentional support and valuable resources. Source, filter and maintain partner lists across, talent, sales, marketing, product, design, technology etc that directly catalyse growth.

● Founder Community: Lead and implement the founder community strategy that puts the founders' growth and learning at the centre. You will engage and foster the community through intentional programs and content strategy.

● Events Management: You’ll design exclusive and thoughtful events and community engagement initiatives. The events will take many different forms: large speaker events, small group and interactive group discussions, that'll help 3one4 founders and their teams build formidable and enduring companies.

● Manage the Ecosystem: From portfolio founders, advisors, corporate networks, and investors, you'll be responsible for managing and creating truly engaging and meaningful touchpoints for the 3one4 ecosystem. You will also play a key role in identifying and establishing meaningful relationships with global and local partners who will play an impactful role in our growth journey.

 Managing the talent services for early-stage teams - identifying tools to help manage the pipeline and talent database; managing and tracking open roles from portfolio and talent partners.

● Operations: Manage operations, Identify gaps in processes and build systems around tasks.

What will you do?

●Improve customer service experience, create engaged customers, and facilitate organic growth

●Take ownership of customers’ issues and follow problems through to resolution

●Develop service procedures, policies, and standards

●Keep accurate records and document customer service actions, and discussions

●Analyze statistics and compile accurate reports

●Build, and mentor the customer service team, and nurture an environment where they can excel through encouragement and empowerment

●Keep ahead of the industry’s developments and apply best practices to areas of improvement

●Adhere to and manage the approved budget

●Maintain an orderly workflow according to priorities

You should apply if, you have

●Verbal and written proficiency in English and Vietnamese

●1-2 years of proven working experience in customer-facing roles

●Excellent knowledge of management methods and techniques

●Working knowledge of customer service software, databases, and tools

●Awareness of the industry’s latest technology trends and applications

1. Key Accountabilities

1. Skills Required for the role

Job Description:

MySQL - DBA L3 Support

# 7 -10  years of experience in MySQL, handled multiple versions & flavors of MySQL servers both for standalone & enterprise version, Data center and VM/Cloud setup.

# Strong database Configuration and troubleshooting / problem solving skills.

# Strong knowledge of database backup and recovery concepts and practices.

# Enabling disabling scheduled Jobs on MySQL Server

# Work with Dev and DevOps engineers to ensure that all needed data is gathered and provided to them for any performance issues

# Experience in managing both on-prem DB as well as VM / cloud based DBs

# Maintenance of backups (perform backups, monitor backup, report obsolete backups)

# Maintenance of user access (creating user accounts, dropping user accounts, granting privileges)

# Maintenance of log and trace files (remove, initialize, archive them)

# Knowledge on SQL scripts

# Managing Database administration includes Daily health checks, Database tuning, Query optimization & Backup & Replication

# Experience in alert configurations using existing alerting tools or scripts

Requirements :

• Minimum 5 years of experience working on Python Environment
• Knowledge of software development methodologies and being able to work on projects individually or as part of a team. should be able to work with AGILE methodology.
• Knowledge of relational databases, version control tools and other development tools.
• Strong interest in learning new skills/technologies and curiosity to explore various technologies
• Should have strong analytical skills
• Good communication.

Must Required Skills:

• Python 3
• should have worked on one or more major Python web frameworks.
• Working knowledge in selenium.
• Worked with APIs development, integration of third-party APIs
• Working knowledge of MySQL databases integration with Python Environment.

• Our growing company is in need of a resourceful Business Development Executive to develop and implement growth opportunities in existing and new markets.
• We’re searching for professionals that have a solid track record of creating long-term value for organizations.
• First and foremost, we’re looking for a leader who understands how to leverage real data and capitalize on business trends and opportunities.
• We’re looking for managers who are customer-obsessed and ready to solve the changing needs of our clients.
• Candidates should have strong communication and leadership skills, as well as the ability to manage a diverse team in an evolving industry landscape.
• Successful applicants should also be willing to travel. 

Title:                  Senior Dynamics AX F&0 Functional  consultant

Position:          Full Time

Location:          Hyderabad, India

Job Hours:        1.30 PM to 10:30 PM IST 

Exp Level :            6 to 9 Years 

Responsibilities :

• Provide input regarding Dynamics AX capabilities and functionality to our clients
• Develop an understanding of our clients’ business needs to define systems requirements for Dynamics AX
• Document business requirements for implementation using Microsoft Sure Step Methodology
• Act as the liaison between the business users and the IT implementation core team
• Test the functionality developed by the implementation team against the business requirements
• Full end to end life cycle Dynamics AX projects with emphasis on the finance /Production/Trade & Logistics modules etc.
• Ensuring project scope and responsibilities are clearly articulated to enable effective management of client expectations and project change control.
• Identifying opportunities to deliver additional solutions within the existing client base.
• Provide training to business users on implemented module.

Qualifications :

• Expertise in Microsoft Dynamics Axapta functional resource with 6+ years of experience across the modules
• Demonstrated ability to deliver ERP implementation projects to a structured project and software development methodology in a consulting environment.
• Demonstrated ability to deliver training and consulting in Dynamics Axapta
• Excellent communications skills with both technical and non-technical people.
• High energy, self-motivation and integrity.
• Good at people management and should have 4+ years of experience working as a functional lead and handling a team.