Business Development Manager

Job Description:

An Azure Administrator is a specialized IT professional responsible for implementing, monitoring, and maintaining Microsoft Azure solutions, including major computing, storage, network, and security services. They ensure that Azure services are running optimally and securely, aligning with the organization's requirements and industry best practices.

Azure stands out as the top cloud computing platform, empowering businesses globally to optimize their operations. Beyond Azure services, it delivers cutting-edge AI solutions, powerful data analytics, top-tier security measures, machine learning advancements, natural language processing, and seamless IoT management, among other innovative features

Roles and Responsibility ::

• Managing Azure Subscriptions and Resources
• Implementing and Managing Storage Solutions
• Configuring and Managing Virtual Networks
• Managing Identities and Access
• Deploying and Managing Azure Compute Resources
• Monitoring and Maintaining Azure Resources

Job Title: Customer Service Representative – Healthcare – FEMALE

Location: Vasanthnagar, Bangalore (Female, Onsite, Full time)

Department: Customer Service

Reports To: Operations Manager

About Miror

Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in

Summary

We are seeking a motivated, customer-focused professional to join Miror Therapeutics Pvt. Ltd. as a Customer Service Representative. The ideal candidate will be responsible for handling customer interactions, supporting patients, and promoting Miror’s healthcare products and services with empathy, efficiency, and professionalism.

Key Responsibilities

·       Handle inbound calls and make outbound calls to prospective and existing customers/patients to promote Miror’s healthcare products and services.

·       Provide accurate and detailed product information, address customer queries, and deliver high-quality service with empathy and understanding.

·       Communicate with customers through phone calls, WhatsApp, email, and SMS.

·       Execute and manage WhatsApp and email marketing activities.

·       Record, update, and maintain accurate customer information, interactions, and feedback in the system.

·       Follow up with customers to ensure satisfaction and support patient engagement.

·       Collaborate with internal teams to ensure smooth communication and customer experience.

Requirements

·       Bachelor’s degree in any discipline; candidates with healthcare-related qualifications or experience will be preferred.

·       3–5 years of experience in customer service, inbound/outbound calling roles; healthcare industry experience is highly desirable.

·       Strong verbal and written communication skills with persuasive ability.

·       Proficiency in MS Office and basic computer applications.

·       Customer-oriented mindset with strong problem-solving skills.

·       Ability to multitask and work in a fast-paced environment.

Key Skills

·       Customer Service Excellence

·       Healthcare Product Knowledge

·       Strong Communication & Relationship Management

·       Empathy, Patience, and Active Listening

·       Attention to Detail

·       Time Management

Why Join Us?

·       Work at the intersection of healthcare, community, and technology

·       Directly impact the lives of women across India and beyond

·       Flexible work environment and collaborative team

·       Opportunity to grow with a purpose-driven startup

How to reach me?

Connect with me on my LinkedIn

Check us out on – www.miror.in

Best Regards,

Indrani Dutta

Senior HR Manager

www.miror.in

About the Programme

Developing an enterprise AI platform focused on financial compliance and intelligence

Role Overview

We are looking for a Full Stack Engineer to own both the application layer and the user-facing interfaces of the platform. You will build the backend services that power core workflows — case management, exception handling, and feedback loops — as well as the interfaces through which the compliance and assurance teams interact with the system. You are comfortable owning both layers and moving fluidly between them.

Key Responsibilities

Application Backend

•  Design and build the core application services powering the platform — exception case management, workflow state tracking, audit logging, and user action recording.

•  Build the feedback mechanism that captures validator decisions and overrides and routes them back to the AI layer for model improvement

•  Own the data models for all application-layer entities — exception cases, workflow states, user actions, and decision history.

•  Build and maintain the API endpoints consumed by the frontend, with clear contracts, versioning, and error handling.

•  Implement role-based access control across the application — different user types within the compliance and assurance teams require different levels of access and visibility.

•  Build notification and alerting services — surfacing deadline-sensitive items and pending exceptions to the right users at the right time.

•  Ensure all application services maintain a complete audit trail, given the compliance context in which the platform operates.

Frontend & User Interfaces

•  Build the workflow interfaces used by the compliance and assurance teams — exception queues, validation screens, dashboards, and status views.

•  Surface AI outputs — confidence scores, historical context, and recommendations — in a way that is clear and actionable for non-technical users.

• Conduct working sessions with the compliance team to validate usability and incorporate feedback before deployment.

•  Maintain a consistent, functional UI across all modules of the platform.

Quality & Production Readiness

•  Write unit and integration tests for both frontend and backend components.

•  Ensure the application layer is production-ready — monitored, observable, and stable under expected load.

Required Qualifications

Education

•  B.E. / B.Tech / M.Tech in Computer Science, Information Technology, or a related field.

Experience

•   4+ years of full stack engineering experience with ownership of both frontend and backend layers in production.

• Experience building internal enterprise workflow tools or operational dashboards.

• Comfortable being the sole owner of the full stack without dedicated frontend or backend partners.

Technical Skills

•  Frontend: React or Vue.js;

•  Backend: Python or Node.js for API and service development.

•  Databases: PostgreSQL or equivalent relational database; basic familiarity with NoSQL.

•  API Design: RESTful API design and consumption; experience working against well-defined API contracts.

•  Testing: Unit and integration testing frameworks for both frontend and backend.

•  Containerisation: Docker; basic Kubernetes familiarity.

•   Version Control: Git-based workflows, code review practices.

Preferred Qualifications

•  Experience building applications that consume or display ML or AI model outputs.

•  Prior work on compliance, operations, or workflow management tools in an enterprise environment.

•  Familiarity with data visualisation libraries for building dashboards and exception reports.

•  Exposure to accessibility and usability best practices for internal tooling.

We are seeking an experienced Operations Lead to drive operational excellence and lead a dynamic team in our fast-paced environment. The ideal candidate will combine strong technical expertise in Python with proven leadership capabilities to optimize processes, ensure system reliability, and deliver results.

Key Responsibilities

• Team & stakeholder leadership - Lead 3-4 operations professionals and work cross-functionally with developers, system administrators, quants, and traders

• DevOps automation & deployment - Develop deployment pipelines, automate configuration management, and build Python-based tools for operational processes and system optimization

• Technical excellence & standards - Drive code reviews, establish development standards, ensure regional consistency with DevOps practices, and maintain technical documentation

• System operations & performance - Monitor and optimize system performance for high availability, scalability, and security while managing day-to-day operations

• Incident management & troubleshooting - Coordinate incident response, resolve infrastructure and deployment issues, and implement automated solutions to prevent recurring problems

• Strategic technical leadership - Make infrastructure decisions, identify operational requirements, design scalable architecture, and stay current with industry best practices

• Reporting & continuous improvement - Report on operational metrics and KPIs to senior leadership while actively contributing to DevOps process improvements

Qualifications and Experience

• Bachelor's degree in Computer Science, Engineering, or related technical field
• Proven experience of at least 5 years as a Software Engineer including at least 2 years as a DevOps Engineer or similar role, working with complex software projects and environments.
• Excellent knowledge with cloud technologies, containers and orchestration.
• Proficiency in scripting and programming languages such as Python and Bash.
• Experience with Linux operating systems and command-line tools.
• Proficient in using Git for version control.

Good to Have

• Experience with Nagios or similar monitoring and alerting systems
• Backend and/or frontend development experience for operational tooling
• Previous experience working in a trading firm or financial services environment
• Knowledge of database management and SQL
• Familiarity with cloud platforms (AWS, Azure, GCP)
• Experience with DevOps practices and CI/CD pipelines
• Understanding of network protocols and system administration

Why You’ll Love Working Here

We’re a team that hustles—plain and simple. But we also believe life outside work matters. No cubicles, no suits—just great people doing great work in a space built for comfort and creativity.

Here’s what we offer:

💰 Competitive salary – Get paid what you’re worth.

🌴 Generous paid time off – Recharge and come back sharper.

🌍 Work with the best – Collaborate with top-tier global talent.

✈️ Adventure together – Annual offsites (mostly outside India) and regular team outings.

🎯 Performance rewards – Multiple bonuses for those who go above and beyond.

🏥 Health covered – Comprehensive insurance so you’re always protected.

⚡ Fun, not just work – On-site sports, games, and a lively workspace.

🧠 Learn and lead – Regular knowledge-sharing sessions led by your peers.

📚 Annual Education Stipend – Take any external course, bootcamp, or certification that makes you better at your craft.

🏋️ Stay fit – Gym memberships with equal employer contribution to keep you at your best.

🚚 Relocation support – Smooth move? We’ve got your back.

🏆 Friendly competition – Work challenges and extracurricular contests to keep things exciting.

We work hard, play hard, and grow together. Join us.

(P.S. We hire for talent, not pedigree—but if you’ve worked at a top tech co or fintech startup, we’d love to hear how you’ve shipped great products.)

• Strong experienced Product Design Profile
• Mandatory (Experience 1) – Must have 8+ YOE in Product Design, with a focus on B2C or B2B2C Products
• Mandatory (Experience 2) – Must have strong experience in Project Management - Using Jira and other similar tools to manage projects efficiently
• Mandatory (Designation) – Must be Manager / Staff or above designation in Current role
• Mandatory (Team Managememt) - Must have atleast recent 2+ YOE as a Team Manager (Not mentoring, should be in a complete Manager role)
• Mandatory (Portfolio) - Must have strong High-fidelity UI Designs, Interaction models, and Design systems for Large-scale B2C Products
• Mandatory (Company) - Large-Scale B2C Products
• Mandatory (Gender) - Male candidates only

Preferred

• Preferred (Experience) - Retail domain experience

About the Role

We are seeking a detail-oriented QA Engineer with strong expertise in automation testing, test planning, and cloud technologies. The ideal candidate will ensure the quality and reliability of our products through rigorous manual and automated testing, while also contributing to continuous improvement in our CI/CD pipeline and cloud-native environments.

Responsibilities

• Design, develop, and execute test plans, cases, and scripts for functional, integration, system, regression, and UAT testing.
• Build and maintain automation frameworks for E2E and API testing (Playwright, SoapUI, or similar).
• Integrate automated test suites into CI/CD pipelines to enable continuous testing.
• Collaborate with developers, product managers, and DevOps engineers to ensure high-quality software delivery.
• Perform defect tracking, reporting, and root cause analysis to drive continuous improvement.
• Apply knowledge of AWS cloud-native services and Terraform to support testing in cloud-based environments.
• Write and maintain reusable test automation scripts with JavaScript/TypeScript.
• Support release validation, performance checks, and production monitoring as needed.

Must-Have Requirements

• Strong experience in test planning & execution (functional, integration, regression, UAT).
• Hands-on with automation testing frameworks (Playwright, SoapUI, etc.).
• Proficiency in JavaScript with basic understanding of TypeScript and SQL.
• Experience with Terraform and good exposure to AWS Cloud Native services.
• Ability to integrate test automation with CI/CD pipelines.

Nice-to-Have Skills

• Familiarity with other automation tools (Selenium, Cypress, Postman, etc.).
• Experience in performance testing and security testing.
• Knowledge of Docker/Kubernetes for containerized environments.
• Strong analytical and problem-solving skills.

• Collaborate with enterprise architects and IT program managers to enhance existing business applications and facilitate solutions to meet business requirements
• Assist in architecting technical solutions for enterprise systems using the MuleSoft product suite.
• Design patterns for building middleware systems ground up using Message Routing, Content Enrichment, Message Filtering, Message Transformation, Guaranteed delivery, Message sequencing, Batch message processing, error handling and reconciliation mechanisms.
• Knowledge of Web Services Interoperability, WS-* standards and ability to suggest, criticize and formulate solutions in a multi-vendor and architecture committee meetings.
• Identify, analyze and design integration flows using Mule ESB Anypoint Studio and technically own and manage the process of ensuring on time and on budget build and integration of the various elements of the solution
• Good understanding of integration design patterns & best practices
• In depth experience using Agile, Scrum and iterative development practices
• Assist on technical POC's to prove out technology and ultimately leading into selection.