Business Development Executive

Job Title: Technical Support Engineer

Location: Indore Location (Night Shift)

Job Type: Full time from office only – 5 days in a week

Experience Level: 3+ Years

Job Summary

We are seeking an experienced Technical Support Engineer who can provide advanced technical support while leading and mentoring a team of support engineers. The ideal candidate will combine strong troubleshooting expertise with leadership capabilities to ensure high-quality customer service, efficient issue resolution, and continuous team performance improvement.

Key Responsibilities:

• Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
• Utilize API knowledge to address technical inquiries and challenges.
• Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
• Maintain accurate and up-to-date technical documentation for internal use and customer reference.
• Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
• Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
• Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Required Skills & Qualifications

• Minimum 2+ years of experience in offshore voice and chat technical support.
• Strong understanding of:
• Software and hardware troubleshooting
• API concepts and integrations
• Hands-on experience with Salesforce, Jira, and Zoom.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Comfortable working night shifts.

Avegen is a digital healthcare company empowering individuals to take control of their health and supporting healthcare professionals in delivering life-changing care. Avegen’s core product, HealthMachine®, is a cloud-hosted, next-generation digital healthcare engine for pioneers in digital healthcare, including healthcare providers and pharmaceutical companies, to deploy high-quality robust digital care solutions efficiently and effectively. We are ISO27001, ISO13485, and Cyber Essentials certified; and compliant with the NHS Data Protection Toolkit and GDPR.

Job Summary:

Senior Software Engineer will be responsible for developing, designing, and maintaining the core framework of mobile applications for our platform. This includes tasks such as creating and implementing new features, troubleshooting and debugging any issues, optimizing the performance of the app, collaborating with cross-functional teams, and staying current with the latest advancements in React Native and mobile app development. We are looking for exceptional candidates who have an in-depth understanding of React, JavaScript, and TypeScript, can create pixel-perfect UI, and are obsessed with creating the best experiences for end users.

Your responsibilities include:

1. Architect and build performant mobile applications on both iOS and Android platforms using React Native.
2. Work with managers to provide technical consultation and assist in defining the scope and sizing of work.
3. Maintain compliance with standards such as ISO 27001, ISO 13485, and Cyber Essentials that Avegen adheres to.
4. Lead configuration of our platform HealthMachine™ in line with functional specifications and development of platform modules with a focus on quality and performance.
5. Write well-documented, clean Javascript/TypeScript code to build reusable components in the platform.
6. Maintain code, write automated tests, and assist DevOps in CI/CD to ensure the product is of the highest quality.
7. Lead by example in best practices for software design and quality. You will stay current with tools and technologies to seek out the best needed for the job.
8. Train team members on software design principles and emerging technologies by taking regular engineering workshops.

Requirements:

1. Hands-on experience working in a product company developing consumer-facing mobile apps that are deployed and currently in use in production. He/she must have at least 3 mobile apps live in the Apple App Store/Google Play Store.
2. Proven ability to mentor junior engineers to realize a delivery goal.
3. Solid attention to detail, problem-solving, and analytical skills & excellent troubleshooting skills.
4. In-depth understanding of React and its ecosystem with the latest features.
5. Experience in writing modular, reusable custom JavaScript/TypeScript modules that scale well for high-volume applications.
6. Strong familiarity with native development tools such as Xcode and Android Studio.
7. A positive, “can do” attitude who isn’t afraid to lead the complex React Native implementations.
8. Experience in building mobile apps with intensive server communication (REST APIs, GraphQL, WebSockets, etc.).
9. Self-starter, able to work in a fast-paced, deadline-driven environment with multiple priorities.
10. Excellent command of version control systems like Git.
11. Working in Agile/SCRUM methodology, understanding of the application life cycle, and experience working on project management tools like Atlassian JIRA.
12. Good command of the Unix operating system and understanding of cloud computing platforms like AWS, GCP, Azure, etc.
13. Hands-on experience in database technologies including RDBMS and NoSQL and a firm grasp of data models and ER diagrams.
14. Open source contributions and experience developing your own React Native wrappers for native functionality is a plus.

Qualification:

BE/BTech/MS in Information Technology, Computer Science, or a related discipline.

Job Description

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.

Responsibilities:

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization

Skills

• Proficient with Objective-C or Swift.
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple’s design principles and interface guidelines
• Knowledge of low-level C-based libraries is preferred
• Familiarity with cloud message APIs and push notifications
• Knack for benchmarking and optimization
• Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)
• Familiarity with continuous integration

Education Qualification:

• Undergraduate in Engineering related to Computer Science and Information Technologies and Postgraduate in Computer Science
• Shouldn’t have Backlog or Arrear.
• Must have completed at least 3 month course.

Implementation Engineer

Implementation Engineer Duties and Responsibilities

• Understanding requirements from internal consumers about program functionality.
• Perform UAT tests on application with help of test cases and prepare documents for same and coordinate with team to resolve all issues within required timeframe and inform management of any delays.
• Collaborate with development team to design new programs for all client implementation activities and manage all communication with department to resolve all issues and assist implementation analyst to manage all production data.
• Perform research on all client issues and document all findings and implement all technical activities with help of JIRA.
• Assist internal teams to monitor all software implementation lifecycle and assist to track appropriate customization to all software for clients.
• Train technical staff on all OS and software issues and identify all issues in processes and provide solutions for same. Train other team members on processes, procedures, API functionality, and development specifications.
• Supervise/support crossed-functional teams to design, test and deploy to achieve on-time project completion.
• Implement, configure, and debug MySQL, JAVA, Redis, PHP, Node, ActiveMQ setups.
• Monitor and troubleshoot infrastructure utilizing SYSLOG, SNMP and other monitoring software.
• Install, configure, monitor and upgrade applications during installation/upgrade activities.
• Assisting team to identify network issue and help them with respective resolutions.
• Utilize JIRA for issue reporting, status, activity planning, tracking and updating project defects and tasks.
• Managing JIRA and tracking tickets to closure and follow-ups with team members.
• Troubleshoot software issues
• Provide on-call support as necessary

Implementation Engineer Requirements and Qualifications

• Bachelor’s degree in computer science, software engineering, or a related field
• Experience working with
• Linux & Windows Operating system
• Working on shell and bat scripts
• SIP/ISUP based solutions
• deploying / debugging Java, C++ based solutions.
• MySQL to install, backup, update and retrieve data
• Front-end or back-end software development for LINUX
• database management and security a plus
• Very good debugging and analytical skills
• Good Communication skills

• Two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.

What is a Data Prospectors day like?:

• Collecting and editing data through extensive web research, using google sheets, 

• Analyzing multiple information sources to resolve factual discrepancies in data.

• Engaging in online discussions with colleagues on best practices for getting positive results.

• Ensuring quality of data in the database.

You are an outstanding candidate if you: 

• Love to spend hours in front of your PC

•  Superb at finding information on the web

• Can type reasonably fast

• Love to work with a tech-loving cool virtual team.

• Have a webcam and mic and be available for meetings.

• Are Tech Savvy

• Can work close to UK (GMT Time Zone) working hours of 9 am - 5 pm.

• Have the ability to problem-solve and work independently - but can ask questions when needed

• Be open to training (as you will be trained by my project managers and me)

• Have  the hunger to be amazing at what you do

Educational Requirements: 

University degree or equivalent. In lieu of a degree, 2-4 years of experience working in English in a business environment. 

Work Experience at any of the following:

• Web research

• Link building

• Localization projects

• Data collection

• Research and information analysis

   

Salary and Benefits:

• The salary of this job (Once it moves to a full-time position of 40 hours per week), will be from $520 to $840 per month, depending on experience and competency. 
• The higher end of range will only be for prospectors with extensive professional experience as a high-quality link prospectors.
• But better than that, we have a set pay progression plan which means this can go up with time.
• And a performance incentive plan which means if you’re able to hit targets, you will also qualify for a quarterly bonus as well.
• And there’s even a chance of promotion - every management and senior position we have in the company has been from within. 

• Experience in testing web-based applications.
• Experience in developing test cases and scenarios based on PRD/BRD/Use cases.
• Experience in testing Web Services
• Logging defects/bugs in the defect management tool
• Tracking the defects and retire them with appropriate test execution
• Good analytical and problem-solving skills
• Excellent written and verbal communication skills

Tools and Technologies:

• Should have strong knowledge and hands-on with SQL, Java, and Selenium
• Good/Fair knowledge of angular framework and Protractor with JavaScript/TypeScript
• Hands-on with any of the defect management tools like Jira/Bugzilla
• Knowledge of J-meter, Soap UI is a plus

• Develop Hybrid Mobile Apps in the Ionic Framework
• Standard code development with proper convention, formatting and comments
• 3rd party APIs Plugin integrations web/hybrid app
• Communicate with US-based client

• 4 + year experience in Ionic is must.
• Knowledge of web fundamentals like Angular, Ionic Framework (up to 4), JavaScript, Typescript , AJAX, JSON, jQuery, HTML5, CSS3, and MySQL.
• Experience in system analysis, design, workflow architecture & development.
• Experience in Agile Development process.

MIDAS IT Services India Pvt Ltd.

For more details, please go through the website given below:-

http://www.midaswebtech.com/">www.midaswebtech.com