Climate Research Associate

Job Title: Customer Success Associate (International Process)

Location: Gurugram, Haryana

Work Mode: Work from Office

About the Role:

We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.

As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.

Key Requirements:

• Excellent English communication skills (C1 level – mandatory)
• Education: Graduates and Undergraduates both are eligible
• Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
• Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
• 5 Days Working with 2 rotational week-offs
• Rotational Shifts (24/7 environment)
• Two-way cab facility available (for hiring zone only)

Roles & Responsibilities:

• Handle inbound and outbound calls, chats, or emails from international customers.
• Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
• Analyze customer issues and ensure first-contact resolution wherever possible.
• Escalate unresolved or complex issues to higher support tiers when necessary.
• Maintain detailed and accurate documentation of all customer interactions.
• Ensure adherence to process guidelines, SLAs, and quality parameters.
• Collaborate with internal teams to improve overall customer experience.
• Stay updated on product knowledge, policies, and procedures.
• Demonstrate a positive attitude and maintain professionalism under pressure.

Why Join Us:

• Competitive salary with performance-based growth opportunities
• Exposure to global customer experience standards
• Supportive work culture with professional development programs

As the Sales Manager, you will be responsible for executing our sales strategies in Talent/Capability Development (learning/e-learning, custom learning, localization, and translation) domains, reporting to the Sales Director. You will focus on identifying and pursuing target market opportunities, building a strong sales pipeline, and acquiring new customers for our services/products. Your growing understanding of the Talent/Capability Development landscape, coupled with your ability to articulate the value, will be crucial to achieving your targets and contributing to the overall sales success.

• Sales Strategy Execution: Contribute to the implementation of the overarching sales strategy for Talent/Capability Development services/products. This includes focusing on identified target markets, executing strategies for lead generation and pipeline creation across all offerings, adhering to the defined sales process, and contributing to the achievement of KPIs. Develop a strong understanding of the Talent/Capability Development market, including industry trends and the competitive landscape, as well as the growing need for localization services.

• Product and Solution Expertise: Develop and maintain comprehensive knowledge of Wordsburg’s Talent/Capability Development services/products and their applications across various industries and learning objectives. Build a solid understanding of our localization services, including translation, transcreation, cultural adaptation, and linguistic testing. Effectively articulate the features, benefits, and value proposition of Talent/Capability Development services/products, tailoring your approach to address customer needs and challenges to drive business acquisition across both service lines.

• Consultative Selling and Customer Acquisition: Analyze the needs of potential customers, understanding their learning objectives and business challenges. Effectively position Wordsburg’s learning, localisation, and translation offerings as valuable solutions, clearly communicating their benefits and potential outcomes to secure new business and build your individual pipeline for both service areas.

• Sales Process Management: Follow and contribute to the refinement of a defined sales process, with a focus on pipeline generation, tracking, and progression for learning, localisation, and translation. Utilize established sales tools and methodologies to track progress, prioritize opportunities, and ensure efficient execution in converting prospects into paying customers for both service lines.

• Team Collaboration and Development: Collaborate effectively with other members of the sales team and contribute to a positive and high-performing sales culture. Demonstrate leadership by mentoring junior sales team members.

• Key Account Support and Relationship Building: Proactively identify and cultivate relationships with key customers for Talent/Capability Development services/products, focusing on securing initial business and building a strong foundation for long-term partnerships. Utilize CRM systems effectively to manage your interactions and track opportunities.

• Technology Utilization: Utilize relevant learning platforms, tools (CRM, communication), and related technologies to support your sales efforts for both learning and localization, enabling effective pipeline management. Clearly communicate the technological aspects of Wordsburg’s learning offerings and the processes involved in our localization and translation services/products to customers.

• Market Awareness and Opportunity Identification: Conduct market research to identify potential opportunities for lTalent/Capability Development services/products, understand competitor activities, and contribute to positioning Wordsburg effectively to capture business. Provide market feedback to the Sales Leadership to inform service/product and strategy adjustments.

• Resilient and Results-Oriented Approach: Demonstrate initiative, persistence, and a proactive approach to pursuing and closing sales for both learning and localization. Adapt to evolving customer needs and market feedback while maintaining a commitment to achieving sales targets.

• Sales Administration and Reporting: Understand basic financial principles related to sales and contribute to the effective management of sales-related activities. Provide regular updates and reports on your sales activities and progress to the Sales Leadership.

Qualifications -

•    Bachelor's degree in Business Administration, Marketing, Education, or a related field (Master's degree preferred).

•    Minimum of 10-15 years of experience in sales, preferably in the learning or localisation industry or a related technology sector.

•    Proven experience in sales, preferably within the learning/e-learning, localisation, translation , technology, or service industries.

•    Exposure to selling products/services and understanding the basics of consultative selling.

•    Familiarity with the localization industry and the value proposition of localization services is a plus.

•    Basic understanding of sales processes and pipeline management.

•    Good communication, presentation, and interpersonal skills.

•    Ability to build and maintain positive customer relationships.

•    Basic analytical and problem-solving skills.

•    Ability to work effectively within a team environment.

•    Proactive and results-oriented attitude with a desire to learn and grow in a sales role.

•    Willingness to travel as required by business.

•    Deep understanding of AGILE methodologies and extensive experience working within a learning, educational technology, or complex content delivery environment.

About us:

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities. 

We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.

Role Overview: 

We're looking to on-board an enthusiastic Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform. 

The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.  

Roles & Responsibilities: 

• Ensuring a smooth customer on-boarding
• Championing product adoption
• Maintaining high NPS
• Ensuring renewals of the accounts assigned to you
• Understanding customer requirements and translating them into deliverables.
• You will be attending to customer emails and phone calls on a daily basis
• You will be looking after stakeholder management between various teams and customers.
• Experience working with brand image and promoting value through customer experience
• Building a rapport with the customers
• You will be up-selling and cross-selling complementary Astra products
• You will be ensuring timely delivery by communicating across teams
• Diligently maintain customer success platform

Requirements for this role:

• 1-3 years of experience in customer success
• Excellent written and verbal communication skills
• Technical knowledge required to work in a cyber security organization’s customer-facing role
• Ability to build rapport with the stakeholders
• Willingness to work in a remote setup

Benefits of joining the Astra Squad:

• Embrace the cosy remote work lifestyle.
• Feel the startup adrenaline pumping through your veins.
• Revel in our open, growth-centric ambiance; it's like a digital playground.
• Dive deep into the captivating world of cybersecurity.
• And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.

1. 5+ years of experience with a minimum of 3 yrs in Automation
2. Mobile testing experience with strong basics, understanding of testing and shipping releases on these platforms - iOS, Android, and Web
3. Prior experience in creating optimal test strategy - functional, non-functional, analytics, and automation
4. Experience with relational database and SQL queries
5. Experience of working with JIRA
6. Prior experience in working with tools like -
   1. Figma
   2. Datadog
   3. AWS

A Business Executive will be meeting existing clients in their locations and increase the app

download in that society.

Approaching the residents through door knocks and increasing the app download in that

society.

● Meeting existing client

● Increase the app download in that society

● Door to door knocks and approach the residents

● Prospect, educate, qualify, and generate opportunities to improve customer satisfaction

● In order to increase the download of app, they should conduct various activities like

meeting residents door to door, canopy, sitting/meeting security guards at regular intervals.

SEO job at Sugam Groups where we can get nice experience and exposure and a candidate can learn many new things.

Responsibilities:

• Build React Native apps from scratch that'll be used globally.
• Architect App infrastructure systems like caching, state manager, common validation framework, etc.
• Launch the apps in different app stores like Apple, Google, etc.
• Create custom reusable Component Library
• Create data visualizations like charts, tables, dashboards, etc.
• Write well tested, beautiful, performant and bug free code.
• Thrive in a collaborative team environment and work with challenging timelines.
• Establish and advocate front-end coding guidelines.
• Mentor team members and help resolve any critical blockers.

Requirements:

• A self-driven, hard-working Frontend engineer with an eye for detail.
• Bachelor's Degree or equivalent in Computer Science
• Minimum 4 years of overall experience with expertise in working in React Native, Redux and TypeScript
• Strong understanding and knowledge of Styling
• Experience in writing native code for Android and iOS
• Strong debugging skills for Android and iOS.
• Experience in launching apps in various App Stores.
• Experience with GraphQL is a plus.
• Familiarity with modern front-end build pipelines and tools

Spotnana is a stealth startup that is building the technology stack to solve the experience, trust, and transparency challenges that legacy players in a $1.8 trillion industry refuse to.  We were told it can’t be done - and now we’re doing it.

Based in the San Francisco Bay Area, our founding team consists of veterans from Google, Amazon, Twitter, Airbnb, Expedia, ThoughtSpot, FreshDesk, Goldman Sachs, Oyo, SAP, and Cohesity 

Join us to find out what Silicon Valley investors and early backers of Airbnb, Amazon, Facebook, LinkedIn, Brex, Palantir, Revolut, and Snowflake see in our mission.

Let's explore creating one of the best pieces of work ever made, together.

Technovert is a neo solutions company focused on building a product-based solutions and services business in the US Market. One of our products was recently awarded Best Startup Enterprise Product in Hyderabad and we got great many things to accomplish. We are looking for ambitious and passion filled sales professionals to join our team. Please visit www.technovert.com

The Inside Sales Executive is responsible of new business generation in an assigned territory. You will be creating visibility of brand Technovert through high volume outbound/inbound calling, targeted email campaign and networking

Duties and Responsibilities:

• Understand Technovert offerings clearly in order to effectively communicate with prospects
• Know and understand assigned territory
• Validate and Manage assigned Target Accounts on CRM
• Effective Prospecting (via cold calling, inbound calls, emailing and networking)
• To map an account and understand Microsoft foot print within through engaging IT teams/LOB and others at different levels (CXO to Admin)
• Profiling - Tech Influencer, Recommendation/Middle Man and Decision maker
• Tailor pitch according to account/contact profile and effectively engage a prospect (at various stages of sales cycle cold call/follow-up/presentation)
• Qualify by BNTD (Budget Need Timelines Decision Makers)
• Present Technovert value prop over telecon and web sessions to CXO, VP/Dir., LOB Managers as per the account profiling
• Engage Sales team / Support Team as and when needed
• Work closely with Sales Manager and support in engaging with Key Accounts by qualifying prospects and drive new opportunities
• Strives to meet or exceed prospecting goals on daily, weekly, monthly and quarterly basis
• Meet and exceed Quarterly revenue targets
• Weekly/Monthly/Quarterly reports and review

Requirements:

• Graduate
• 2 - 3 years’ experience into IT / Inside Sales in North America
• Exceptional communication skills (specially engaging customers over phone and emails)
• Organized, disciplined and a Hunter by choice
• Open to work in US timings
• Loves to party