Business Developer, Talent Manager

About the Role

We're looking for a Prompt Engineer with hands-on experience in LLMs and AI-powered conversational experiences. This is a unique role where prompt engineering meets conversational design — you'll craft effective prompts, optimize AI behavior, and help design natural, engaging voice interactions powered by modern AI models.

You'll work at the intersection of Generative AI, prompt engineering, conversational design, and real-time voice automation, shaping the next generation of Voice AI experiences for our SaaS products.

What You'll Do

• Write, refine, test, and optimize prompts for LLM-powered voice agents handling real-time conversations.
• Experiment with models such as GPT, Claude, Gemini, and others to determine the best fit for different use cases.
• Analyze AI responses, conversation transcripts, recordings, and performance metrics to improve accuracy, reliability, and user experience.
• Design voice-first conversations that feel natural, human-like, and intuitive.
• Map conversation flows, fallback strategies, edge cases, and user journeys for voice bots and IVRs.
• Collaborate with engineers to integrate prompts into voice AI platforms and APIs.
• Balance UX empathy (tone, clarity, accessibility) with AI constraints (latency, interruptions, context handling, and accuracy).
• Experiment with A/B testing, multilingual experiences, and emerging AI capabilities.
• Document prompt libraries, conversation specifications, testing outcomes, and design decisions for consistency and scalability.

What We're Looking For

Must Have

• Hands-on experience with prompt engineering and LLM-powered applications.
• Familiarity with leading AI models such as GPT, Claude, Gemini, or similar foundation models.
• Understanding of model strengths, limitations, and trade-offs across different LLMs.
• Ability to evaluate, troubleshoot, and improve AI outputs through prompt optimization.
• Understanding of conversational workflows, AI agents, structured outputs, and tool/function calling concepts.
• Strong written communication skills with the ability to create clear, concise, and context-aware prompts.
• Ability to diagnose AI or conversation failures and improve them using data-driven insights.
• Strong collaboration skills and comfort working with engineers, product managers, designers, and clients.

Good to Have

• Experience with voice bots, chatbots, IVRs, virtual assistants, or conversational AI products.
• Familiarity with voice AI platforms such as Retell, Vapi, ElevenLabs, Deepgram, or similar tools.
• Experience with conversation analytics, evaluation frameworks, A/B testing, or prompt experimentation.
• Exposure to multilingual conversational experiences.
• Experience working on SaaS, customer support automation, AI agents, or voice automation products.

Why Join Us?

At KnackLabs, you'll:

• Be among the early professionals shaping Voice AI experiences powered by modern LLMs.
• Work on a fast-growing SaaS product with real-world industry applications.
• Be part of a culture of experimentation, iteration, and impact.
• Grow at the intersection of AI engineering, prompt design, and conversational experiences.

Interview Process

We run a short, collaborative exercise instead of lengthy take-home assignments. You'll have the opportunity to demonstrate your prompt engineering, problem-solving, and conversational thinking skills while working with our team in real time.

We have an urgent requirement for a Salesforce Developer and would appreciate your support in sharing suitable profiles at the earliest.

Position: Salesforce Developer

Location: Bangalore (Hybrid – 3 Days Work from Office)

Experience: 6+ Years Relevant Experience

Budget: INR 1.5LPM + GST

Joining: Immediate Joiners Only

Preference: Bangalore Local Candidates Only

Required Skills:

6+ years of relevant Salesforce Development experience

Strong experience in Apex, Visualforce, Lightning Web Components (LWC), and Aura Components

Expertise in Sales Cloud, Service Cloud, and Salesforce Platform

Hands-on experience with SOQL, SOSL, Triggers, Batch Apex, Queueable Apex, and REST/SOAP APIs

Strong understanding of Salesforce Security Model, Profiles, Roles, Permission Sets, and Sharing Rules

Experience in Salesforce integrations using APIs and middleware

Hands-on experience with SFDX, Change Sets, DevOps processes, Git, and CI/CD pipelines

Strong knowledge of OOPS concepts and Agile methodologies

Excellent debugging, troubleshooting, and performance optimization skills

Good to Have:

Experience Cloud (Community Cloud)

Salesforce CPQ, Marketing Cloud, or Einstein AI

Salesforce Certifications (PDI/PDII, App Builder, Administrator)

Responsibilities:

Design, develop, test, and deploy Salesforce solutions

Develop and maintain Apex classes, triggers, LWC components, and integrations

Collaborate with stakeholders to gather and analyze requirements

Follow Salesforce best practices, security, and governance standards

Perform code reviews and provide technical guidance

Troubleshoot production issues and support ongoing enhancements

Participate in Agile ceremonies and solution design discussions

• Knowledge on Routing and switching Technologies like IGP, OSPF, EGP, BGP, STP, RSTP, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN

• Knowledge on Data Center, Cloud and Virtualization industry, ACI, Nexus products

• Experienced Knowledge on LAN SW Technologies like STP, RSTP, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN, VXLAN-EVPN, DCNM, OTV, Fex, Fabricpath, VXlan, LISP.

• Knowledge of Cisco switching Platforms like Cat 6500, 6800, 4500, 3850, Nexus 7K, Nexus 5k, Nexus 3K and Nexus9k (standalone and ACI)

• Experience in installation, configuration, testing and troubleshooting and/or Network solution designing of Cisco routers and switch

Roles and Responsibilities

• Write fresh, original in-house long-form SEO content for blogs, landing pages, and website pages
• Conduct keyword research to support SEO-driven content strategies
• Create long-form content such as blogs, guides, and thought leadership articles
• Support the sales team with pitch decks, sales email templates, etc.
• Plan and write content for social media platforms, short-form content, and content management
• Design and write email campaigns for lead generation
• Bring new, bright, and creative content ideas to the table
• Maintain a strong eye for detail in grammar, tone, and structure
• Rewrite, update, and optimize existing content
• Produce SEO-optimized content aligned with search intent
• Collaborate with marketing and SEO teams to improve content performance, impressions, and rankings.

Required Skills and Tools

• Strong writing, editing, and proofreading skills
• Clear and confident communication skills
• Experience or working knowledge of SEO content writing
• Familiarity with tools like SEMrush, Google Analytics, and Google Search Console
• Experience using WordPress for content publishing is a plus
• Ability to write both long-form and short-form content
• Understanding of content optimization for search engines
• Basic knowledge of copywriting principles

• Interacting via various channels, such as live chat, emails, social media and direct calls
• Modifying sales pitches in response to customer demand
• Acquiring and retaining contact information databases
• Put forward suggestions in accordance with the requirements of the consumer
• Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action

Location: Bangalore / Pune (Remote)

Employment type:  Full time

Permanent website: www.amazech.com  

 Qualifications:   

               B.E./B.Tech/M.E./M.Tech in Computer Science, Information Technology, Electrical or Electronic with good academic background.   

Experience and Required Skill Sets:  

·        Minimum 5 years of hands on experience with Azure Data Lake, Azure Data Factory, SQL Data Warehouse,Azure Blob, Azure Storage Explorer 

·        Experience in Data warehouse/analytical systems using Azure Synapse. 

·        Proficient in creating Azure Data Factory pipelines for ETL processing; copy activity, custom Azure development etc. 

·        Knowledge of Azure Data Catalog, Event Grid, Service Bus, SQL, Purview and Synapse 

·        Good technical knowledge in Microsoft SQL Server BI Suite (ETL, Reporting, Analytics, Dashboards) using SSIS, SSAS, SSRS, Power BI 

·        Design and develop batch and real-time streaming of data loads to data warehouse systems 

  Other Requirements: 

·        A Bachelor's or Master's degree (Engineering or computer related degree preferred) 

·        Strong understanding of Software Development Life Cycles including Agile/Scrum  

  Responsibilities:   

·        Ability to create complex, enterprise-transforming applications that meet and exceed client expectations.   

·        Responsible for bottom line. Strong project management abilities. Ability to encourage team to stick to timelines.  

·        Should demonstrate strong client interfacing capabilities like emails and calls with clients in the US/UK