Business Developer, Talent Manager

Job Description

• Experience in UI development using React JS
• In depth knowledge of JavaScript, CSS, HTML and front-end languages
• Excellent front-end coding skills, and a good understanding of progressive applications
• Strong knowledge of UI design principles, patterns, and best practices
• Experience working with JavaScript and Typescript, React, Redux, RxJS, Yarn
• Experience in test driven development using modern source control and continuous integration
• Design, develop, test, deploy and maintain software
• Delivering high quality and well-structured code

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

Technical Experience :

- Net development work experience.

- Proficiency in NET Development with Asp.net and MVC.

- Strong object-oriented programming OOPS design skills, SOLID principles and proficiency in software design patterns.

- Experience in database MS SQL Server.

- Experience with version control systems GitHub and Bitbucket.

Professional Attributes :

1. Should have good communication Skills.

2. Should be a good team player.

3. Should be able to work independently and under pressure.

4. Should have good logical and analytical thinking.

Are you a dynamic HR professional with a passion for people management and organizational growth? We're seeking an experienced HR Executive to join our team and help drive our human resources initiatives to new heights. As an HR Executive at Auto Mechanics, you'll play a crucial role in shaping our talent acquisition, employee development, and HR strategy.

Key Responsibilities:

• Talent Acquisition: Source, screen, and interview candidates to identify the best fit for our organization. Manage the end-to-end recruitment process, from job posting to onboarding. Build a strong talent pipeline to meet our current and future staffing needs.
• Employee Relations: Act as a point of contact for employee inquiries and concerns, fostering a positive work environment. Address employee issues professionally and confidentially. Coordinate team-building activities and initiatives.
• Performance Management: Collaborate with managers to implement performance appraisal processes. Identify opportunities for employee development and recommend training programs. Maintain performance records and assist with performance-related discussions.
• HR Policies and Compliance: Ensure adherence to company policies, employment laws, and regulations. Assist in the development and updating of HR policies and procedures. Maintain accurate employee records with strict data privacy compliance.
• Training and Development: Assess training needs and organize relevant development programs. Collaborate with external trainers or internal resources to deliver effective training sessions.
• Benefits Administration: Manage employee benefits programs, including health insurance and retirement plans. Respond to benefits-related inquiries and assist with enrollment.
• HR Reporting: Compile and analyze HR metrics to provide insights for HR initiatives. Prepare regular reports for management on key HR indicators.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree is a plus).
• Proven experience in HR roles, with a strong understanding of HR practices and labour laws.
• Excellent interpersonal and communication skills.
• Proficiency in HRIS and Microsoft Office Suite.
• Ability to maintain confidentiality and handle sensitive information.
• Strong problem-solving and decision-making abilities.

Experience: 0.6 - 3 years required

If you're a dedicated HR professional looking for a challenging yet rewarding opportunity, we'd love to hear from you. Join us in shaping the future of our organization and supporting our employees' growth and success.

Benefits:

• Flexible schedule
• Internet reimbursement

Schedule:

• Day shift

Supplemental pay types:

• Shift allowance

Experience:

• HR: 1 year (Preferred)
• Total work: 1 year (Preferred)

Language:

• English and Hindi (Preferred)

About Acceldata 

Acceldata is an enterprise Data Observability organization that was first to the market, having coined the term ‘Data Observability’ in 2018. Founded by industry veterans who have spent decades in the AI, Analytics, and Data Monitoring space, Acceldata is a startup in the hyper-growth phase. Having raised $45.6 million in total, Acceldata is now a 200+ strong entity that is looking to help Enterprises and SMEs/SMBs take control of their pipelines across the cloud-native, multi-cloud, hybrid cloud, or on-premises data systems.

As a result of data teams struggling to manage the data that supported mission-critical analytics and AI-based applications, Acceldata built the world’s most comprehensive data observability platform that transforms how organizations build and operate data products.

Position Summary

Acceldata is searching for an experienced, reliable and task-oriented Executive Assistant. The Executive Assistant will work directly with the Founder and will be responsible for performing several administrative duties. The ideal candidate is highly self-motivated, professional, and capable of managing their workload and prioritizing tasks in a fast-paced corporate environment. This is an excellent opportunity to join a growing company with competitive compensation.

We’re looking for someone who can:

• Coordinate executive communications, including taking calls, responding to emails and interfacing with clients
• Prepare internal and external corporate documents for team members and industry partners
• Schedule meetings and appointments and manage travel itineraries
• Arrange corporate events to take place outside of the workplace,fund-raising events and staff appreciation events
• Maintain an organized filing system of paper and electronic documents
• Uphold a strict level of confidentiality
• Develop and sustain a level of professionalism among staff and clientele

What makes you the right fit for this position?

• Minimum of 8+ years of experience as an Executive Assistant reporting directly to senior management
• Advanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and software
• Proficiency in collaboration and delegation of duties
• Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities
• Exceptional interpersonal skills

Acceldata is an equal-opportunity employer

At Acceldata, we are committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status or any other special status. We stand against the discrimination of employees and individuals and are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the designated roles and responsibilities.

Life @ Acceldata

#LifeAtAcceldata is all about working with some of the best minds in the industry and experiencing a culture that values an ‘out-of-the-box’ mindset. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Acceldata is the place to be! 

We also believe in providing our employees with the right tools and resources to help them excel at their job. We offer Uber transport facilities, free lunch, healthy performance-based bonuses, ESOPs, and above industry compensation. We also provide employees with modern equipment, and free access to INR 50k+ of Udemy courses to help upskill themselves. 

What should you know about joining Acceldata?  

At Acceldata, each job and role serves a purpose towards our business goals. You’ll have opportunities to make an immediate impact on mission-critical projects as you work with highly capable and ambitious peer groups.   

Join Acceldata and help us achieve our data goals. Learn more about our solutions and products here: https://www.acceldata.io/resources/overview-of-acceldata-enterprise-data-observability-platform">Acceldata Product Overview & Demo 

Desired Candidate Profile

• B.E/B.Tech and/or MBA
• Relevant experience of 7-10 years
• Understanding of customer needs and making appropriate proposals

Responsibilities

• Help define Technical Roadmap and own the entire product delivery end to
• Work very closely with various business stakeholders to drive the execution of multiple business plans and
• Improve, optimize and identify opportunities for efficient software development processes
• Hire, Develop and Retain a strong team of
• Keep abreast of the changes in the industry and champion new technologies and development processes within the team
• Thinking backwards from a customer POV and relentlessly pursuing customer's cause in tech and product

• A graduation/post graduation degree in Computer Science (IITs, IIITs and NITs preferred)
• 7-12 years of strong experience in various frontend development technologies which includes Javascript (core and oops), Nodejs, Html, Css
• Expertise in 
• Any UI framework React/Vue 
• State Management libraries like redux
• Build tools (webpack, grunt, gulp etc)
• Experience with 
• best practices for JS development using jslint, testing frameworks etc.
• package managers like npm or yarn
• Experience working with agile teams and making rapid decisions in dynamic and disruptive environments.
• 2+ years of leading and managing a team consisting of backend, frontend and QA.
• Hands on writing and reviewing code
• Exceptional design and architectural skills.
• Strong communication skills.

Good to have

• Experience with AWS, Microfrontend, Nginx, CDN caching
• Exposure to Performance optimization techniques/tools (caching, cdn, lighthouse, optimization)
• Experience with Dockers & Containerization
• Knowledge of tools and best practices for Linting, Compiling, Minifying, Jenkins etc.
• Experience with "Micro Frontend architecture" & “Backend For Frontend”

Job description

1. To design and build advanced applications for the iOS platform.
2. Client Interaction.
3. To collaborate with cross-functional teams to define, design and ship new features.
4. To generate wireframes.
5. To design, develop, test and implement an iOS application as well as continue production of new versions of the application.
6. To design solutions independently.
7. Unit-test code for robustness, including edge cases, usability and general reliability.
8. Work on bug fixing and improving application performance.
9. Operates effectively in a fast paced, deadline driven, collaborative and iterative programming environment.
10. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Experience -

1. 1-3 years Experience required.
2. Good knowledge of interface builder, Core animation, Swift and Object oriented concepts.
3. Strong working knowledge of HTML5 & CSS, MySQL, and JavaScript.
4. Working knowledge of the general mobile landscape, architectures, trends and emerging technologies.
5. Experience with third-party libraries and APIs.
6. The familiarity with frameworks & web technologies.
7. Android experience is an added advantage.
8. Team handling experience is an added advantage.