Graphic Designer

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

WHAT YOU'LL WORK ON

• Build and scale backend services using Node.js & Express
• Architect and optimize MongoDB schemas for performance
• Contribute to frontend features with Next.js & React
• Debug production issues, optimize API latency & CI/CD pipelines
• Integrate MathJax (LaTeX rendering) & VdoCipher (secure video)

WHAT WE'RE LOOKING FOR

• Strong DSA fundamentals — logical thinking over competitive coding
• Deep JavaScript/TypeScript knowledge: Closures, Promises, Event Loop
• 1–2 original projects (no To-Do apps or tutorial clones)
• Ability to independently pick up Docker, Redis, or AWS
• Ownership mindset — ensure it works in production, not just locally

BONUS POINTS

• Docker / containerization basics
• Real-world AWS experimentation (EC2, S3, Lambda)
• Active GitHub profile: open-source contributions or unique projects

AI Usage Policy:

We encourage AI tools (Cursor, Copilot, GPT-4) as force multipliers — but you must own your code, explain rade-offs, and debug without solely relying on AI.

HOW TO APPLY

• Share your GitHub profile link
• Include live demo links to your best, most original projects

We value what you've built far more than what's on your resume.

We're hiring an HR professional with 4+ years blending generalist duties and recruitment expertise. If you excel in employee relations, compliance, and full-cycle hiring, apply now!

Should have worked in Founder's Office OR start up's

HR Generalist/Recruiter role supporting talent acquisition, onboarding, policy enforcement, and employee engagement in a dynamic team.

Key Requirements

4+ years in HR: generalist experience (payroll, benefits, compliance, performance management) + hands-on recruitment (sourcing, interviewing, ATS management).

Strong communication for stakeholder collaboration and candidate experience.

Opportunity to work with a funded, high-growth organization

High visibility role with leadership interaction

Collaborative culture and career growth opportunities

Hands-on experience implementing and managing DLP solutions in AWS and Azure

Strong expertise in data classification, labeling, and protection (e.g., Microsoft Purview, AIP)

Experience designing and enforcing DLP policies across cloud storage, email, endpoints, and SaaS apps

Proficient in monitoring, investigating, and remediating data leakage incidents

Vaanee AI is pioneering a new category in workplace wellness. This role combines licensed psychological expertise with startup culture—providing consistent, proactive emotional support for our team.

Key Responsibilities

• Conduct regular one-on-one check-ins with employees.
• Celebrate milestones and reinforce positive culture.
• Develop burnout-prevention practices.
• Coordinate no-work dinners, offsites, and wellness rituals.
• Collaborate with external psychologists to maintain healthy professional boundaries.

Qualifications

• Licensed psychologist / counselor.
• Strong communication and empathy skills.
• Startup-friendly, approachable personality.

We Offer

• Competitive compensation.
• Wellness-focused benefits, including annual retreats.
• A pioneering role in reshaping workplace culture.

Job Description for Project Head for IT

• Provide technical vision and strategy for the team.
• Assess issues regarding Information Systems and create manageable solutions
• Own technical architecture for the application and infrastructure for the product
• Discover and help implement new technologies that yield competitive advantage
• Develop a company's strategy around technology and product to ensure alignment with its business goals.
• Strategic Direction for identifying and implementing new technologies
• Supervise system infrastructure to ensure functionality and efficiency
• Build quality assurance, data protection and security processes
• Use stakeholders’ feedback to inform necessary improvements and adjustments to technology
• Communicate technology strategy to partners and investors
• Setting a vision for how technology will be used in the company.
• Ensuring that technological resources meet the company's short and long-term needs.
• Creating timelines for the development and deployment of all technological services.
• Making executive decisions on behalf of the company's technological requirements.
• Managing technology budgets and time frames.
• Staying on top of technology trends and developments.
• Lead the team on design and execution of the engineering roadmap with a focus on engineering excellence in all aspects of the execution.
• Establish repeatable processes and methods that ensure a high level of productivity, quality, and reliability.

Requirements and skills

• Proven experience as a Project Head or similar leadership role with 5+ years of experience in a technology leadership role
• BSc/BA in Computer Science, Engineering or a related field; MS/MBA or other relevant graduate degree is a plus.
• Must have hands-on experience in Java, Front end technologies like Bootstrap, jQuery, Angular, AWS, Modular software development, multi-tenant architecture and highly scalable systems and Server Operating systems internals, benchmarking and performance tuning (Linux & Windows)
• Knowledge of technological trends to build strategy
• Ability to conduct technological analyses and research
• Excellent communication  and team management skills
• Leadership and organizational abilities
• Strategic thinking and problem-solving aptitude
• Experience in architecture, developing, deploying, and operating large scale, highly available, SaaS applications and services in private or public cloud.

Foreign Accounting experience compulsory (Night Shift)

Required Skills:

• Having experience on daily operations of the accounting in QuickBooks.
• Timesheets, Invoicing, Billing
• Month & Year-End Process.
• Accounts Payable/ receivable.
• Receipt & Payments.
• General Ledger
• Account Reconciliations
• Provide required accounting data and produce financial reports and statements
• Establish appropriate practices for collecting client financial information, analyzing, verifying, and reporting.

• Excellent written and verbal communication skill is a must.
• Candidate should be comfortable in US shifts.
• Preference will be given to first world educated candidates.

• Employee friendly Corporate Work culture
• Excellent Salary structure
• Timings are fixed (6:30 PM to 3:30 AM) with Saturday and Sunday Off.
• Best in class infrastructure
• In-House Meals are available.
• Strong recognition for our employees, giving them excellent career path.
• An outstanding opportunity to work with On-shore US clients.

• Experienced software developer with extensive knowledge of software development and agile methodologies, building responsive web applications using PHP, HTML/CSS, AngularJS, Web Services, and. NET.
• Good to have Healthcare domain experience.
• Ability to clearly understand requirements and translate them to software.
• Review business requirements, identify gaps, and assist in authoring functional design documents.
• Analytical mind with problem-solving aptitude.
• Proactive and self-starter requiring minimal supervision, who can collaborate with multiple stakeholders in the company.
• Proficiency in relational databases like MySQL, MS SQL Server, and/or Oracle and web servers like IIS/Apache.
• Knowledge of cloud technologies (AWS, Azure, Google cloud), container, and virtualization will be a big plus.
• Familiarity with Continuous integration (Jenkins/Hudson), automated testing, and version control (GitHub, SVN).
• Knowledge of 3 rd party libraries and APIs, modern frameworks and design patterns, and test automation tools for Unit and Performance testing.
• Awareness of secure coding practices and standards.
• Knowledge of Single-Sign-On using OAuth 2.0/SAML/OID/JWT would be a definite plus. Above all, you should love to build and ship products that real people use every day!

Roles and responsibilities:

• An ideal candidate will exhibit the following traits:
• Manage and support the existing development platform on PHP and AngularJS
• Adapt and work on distributed technology stacks.
• Implement multi-tenancy scalable architecture
• Work with BAs to define or elaborate business software requirements.
• Design and build responsive and usable interface (UI/UX) for mobile applications through appealing, visual design.
• Take ownership of product features and work closely with stakeholders to ideate and rapidly release minimum viable product or mobile app solutions across healthcare products.
• Extensive experience with SDLC phases including Agile methodologies.
• Assist in designing client-side and server-side architecture.
• Perform code reviews, validation, and verification testing.
• Knows the use of version control software (GIT).
• Document technical design and unit test plans.
• Provide technical support to US customers during production issues
• Must have experience in working with multiple & small teams.
• Evaluate security and regulatory requirements.
• Proactively communicate in providing status reports and report blockers.
• Debug code, solve incidents and defects.
• Develop well-managed, high-quality, scalable and reusable code.
• Should have excellent English (both verbal and written) skills.
• Should have excellent interaction and client communication skills.
• Solve technical challenges and take pride in their solutions and code.