Business Head

Business Head: B2B2C Partnerships

Company Profile: 
PinBox is the only global pensionTech committed exclusively to mass-scale digital micro pension inclusion among self-employed women and youth. We deploy our white-labelled,
API-enabled pension administration and delivery platform, our unique deployment model
and a simple and intuitive UI/UX to make access to regulated pension, savings and
insurance products easy and simple for non-salaried informal sector workers. We're
working actively with governments, regulators, multilateral aid agencies and leading
financial inclusion stakeholders in Asia and Africa. The pinBox model is already operating
in Rwanda, Kenya and India. We will expand to Bangladesh, Uganda, Chile, Indonesia and
Nigeria by 2023.
Governments and pension regulators use the our pensionTech to jumpstart digital micropension and insurance inclusion among informal sector workers. Pension funds and
insurers use our pensionTech to build a mass market for their products beyond their
traditional agent-led customer base. Banks, MNOs, cooperatives, MFIs, fintech firms and
gig-platforms can freely access our plug-and-play pensionTech to instantly offer an
integrated social protection solution to their clients, members and employees without any
new investments in IT or capacity enhancement.
We’ve recently completed our first equity fundraise to enhance our engineering, business
and delivery capacity and embark on the next stage of pinBox pensionTech development
and expansion. By 2025, we aim to enable and assist 100 million excluded individuals to
start saving for their old age in a secure, affordable and well-regulated environment.
Profile of the Business Head for the B2B2C Partnerships
pinBox is looking for a person with indubitable ethics, who is entrepreneurially inclined,
passionate about digital financial inclusion and is eager to build from scratch. The
business head for the B2B2C partnerships model should be a self-motivated, driven and
hands-on individual who will develop and own short and long-term strategies and goals for
the pinBox B2B2C model.
This is a senior business partnerships development role that requires proactive interactions
with senior management of a range stakeholders including MFIs, SHG federations, state
governments, milk unions, women and farm cooperatives, RRBs, social enterprises, retail
payment networking firms, and other “aggregators”.
The business head for B2B2C partnerships will be expected to optimize voluntary micro pension coverage expansion in India by implementing a templated engagement and
deployment strategy with a large number of outreach partners.
The primary measure of success of this role will be the extent to which coverage and
persistency is optimized through effective and sustainable collaborations with a large
number of highly credible and committed outreach partners, and working closely with the
pinBox delivery team to upscale coverage and persistency through each such partnership.

Responsibilities:
1. Provide leadership for growing the social impact and business outcomes by our
partners and by pinBox on a pan-India basis,
2. Develop and deliver India business forecasts and goals, a partnerships pipeline and a
segmented go-to-market strategy based on channels, occupational groups and target
demographic segments,
3. Formulate and implement a replicable, scalable and sustainable outreach,
communications, engagement, business and governance strategy for partnerships
with multiple entities,
4. End-to-end management of the B2B2C partner onboarding process including
commercial negotiations, product choice, implementation process, and time-bound
coverage and persistency targets,
5. Work closely with the pinBox product, delivery, analytics, communications, customer
protection and IT teams to continually improve efficacy and retail traction based on
partner and client needs and implementation experience,
6. Establish a system for periodic review meetings and field visits to regularly monitor
outcomes including subscriber knowledge, savings persistency and adequacy; Work
with the pinBox IT and MIS teams to provide partners with real-time data insights and
dashboards to help monitor efforts and optimize outcomes,
7. In consultation with partners, and relevant pinBox teams, develop innovative ideas and
behavioral interventions that optimize field staff efforts and engagement and voluntary
enrollments and regular savings by partner clients/ members,
8. Periodically commission FGDs and helpline-led interviews with partner field staff and
scheme subscribers to assess efforts and outcomes and to satisfy partner
management that implementation efforts are in line with stated goals of mass-scale
pension and social security inclusion,
9. Proactively investigate implementation challenges and issues and develop and
implement ideas and solutions that can positively impact outcomes at scale,
10. Periodically monitor the efforts of the pinBox delivery team responsible for partner
activation and for providing ongoing support on training, capacity building and
communications to partners, and
11. Contribute to the development of thought leadership on digital micro-pension
inclusion through research papers, media articles and blogs to strengthen the pinBox
brand positioning in digital micro-pension and social security inclusion.

The ideal candidate processes
1. An undergraduate degree in engineering, finance or rural business (example IRMA),
and a post-graduation in business or marketing,
2. At least 7 years’ experience in financial inclusion — B2B micro-finance or microinsurance sales, or working with an NBFC-MFI or a fintech that delivers digital credit or third-party financial services to low and lower-middle income individuals,
3. Experience with digital financial inclusion, familiarity with the fintech and technology
apps ecosystem, and retail finance regulatory frameworks in India will be an
advantage,
4. Excellent oral and written communications skills,
5. Exceptional critical/ lateral thinking, problem-solving and multi-tasking skills, and
6. Excellent teamwork and interpersonal skills, a keen eye for detail and the ability to
foster and grow strong relationships

Location Delhi NCR (Work from home)
Experience: 7 yrs plus