Product Manager

Data Center Engineer – Hosting Operations

Company Name: Trelleborg

Company Website

https://www.trelleborg.com/en

Website: www.tss.trelleborg.com/tssindia 

Location: BANGALORE - Hosa Road

About Company

Company Profile

Trelleborg Sealing Solutions (TSS), a business area of Trelleborg Group is headquartered in Sweden, with manufacturing locations and marketing network across the world. 

Trelleborg Group is the world's largest non-tire rubber supplier with presence in almost 40 countries and employing about 16700 people. 2022 worldwide sales figures stood at SEK 30 Billion (Euro 2.8 billion) in the 2 business areas (Trelleborg Industrial Solutions and Trelleborg Sealing Solutions).

Trelleborg Sealing Solutions is a leading global supplier of precision seals for the Industrial (No. 1 in Europe), Automotive (leading in specific niches) and Aerospace markets (No. 1 in Europe / No.2 in US). Vital Statistics are as follows:

➢ Sales: Over Euro 1473 M

➢ Employees: 9,500 approx

➢ Manufacturing in 44 Sites

➢ 62 Customer Solution Centers, 12 R&D, 2 Customer Innovation Center and 7 SCM Centers.

Positions: 1

Mode of Working: Work From Office

Responsibilities

Position title: Data Center Engineer – Hosting Operations

Summary - 

Focused on the operational support and provision of virtual /physical systems hosted in the Trelleborg Environment.

Join a team of highly competent individuals to provision and provide support to the ongoing operation of Hosting services for Trelleborg internal customers.

Responsibilities:

• Operate and maintain a mission critical environment consisting of:
• VMware, Hyper-V,
• Citrix application delivery, Remote Desktop Services
• Windows Servers (2016, 2019 and 2022); Standalone and Cluster
• Linux (RedHat, Oracle Linux)
• Ansible, Terraform, Kubernetes
• Database environments (MSSQL and Oracle)
• Preparing/Amending Hosting documentation for new/existing environments
• Validating with Customer in building Hosting request form.
• Physical Server hardware
• SAN Storage
• Load Balancing Appliances
• Provision virtual servers and services based on customer request and Senior analyst design
• Perform scheduled and ad-hoc backup and restore operations to meet the business needs
• Perform regular patching of Windows and Linux operating systems
• Maintain and support the physical infrastructure and data center environment
• Work within the Service desk to support the hosted systems, on an operational level or provide sufficient details for escalation to the senior team
• Participate in call rotation/duties

Education and Experience:

• 3+ years of work experience in enterprise environments, preferably within a data center
• Degree in Engineering background: Computer Science / Information Technology or equivalent.
• Experience or working knowledge in ITIL processes and standards is an added advantage though not essential
• Experience of some or all technologies currently deployed in the data center (covered in responsibilities)
• Excellent verbal and written communication skills in English is essential

Competencies:

• Structured approach to daily routines and troubleshooting processes
• Interest in applying change and process management rules in a disciplined manner.
• Ability and motivation to listen and learn from colleagues and peers
• Ability to work in co-operation with vendors and colleagues across multiple business areas and countries

Behavioral Characteristics

• Must be a strong believer of documentation.
• Must possess initiative and passion to strive for excellence and exhibit an eye for detail.
• Must have a desire to constantly improve the technical and process landscape
• Strives to improve own skills and knowledge through training opportunities, professional publications and technical communities.

Geography to cover and Travel requirements

• Based in Bangalore, India
• Occasional short-term travel within EMEA may be required

Key Interfaces and Stakeholders

• Customers in the different business areas within Trelleborg
• External providers of technology and services
• Team members within the Hosting Services and Technical Services team as a whole, 1st level IT Operations support

Mandatory Skills:

• Experience in VMware, Hyper-V,
• Experience in Windows Server    
• Experience in Linux (Basics) - (RedHat, Oracle Linux)
• Citrix application delivery, Remote Desktop Services
• Windows Servers (2016, 2019 and 2022); Standalone and Cluster
• Ansible, Terraform, Kubernetes
• Database environments (MSSQL and Oracle)
• Preparing/Amending Hosting documentation for new/existing environments
• Validating with Customer in building Hosting request form.
• Physical Server hardware
• SAN Storage
• Load Balancing Appliances

Interview process

2 rounds - Virtual interview and 1 round Face to Face

Any other Criteria

• Notice Period: Below 60 Days only. No Negotiation on Notice Period
• Gender: Female and Male
• Qualification: Engineering Background
• Experience: 3+ years
• We don’t consider candidates who have changed multiple companies.
• Without mandatory skills experience, the candidate profiles will not be considered
• We want a candidate from Bangalore/Karnataka; we can look for a candidate from Tamil Nadu, Andhra Pradesh, and Kerala. Other Location candidates will not be accepted.

Location: Bangalore

Experience: 2–5 years

Type: Full-time | On-site

Open Roles: 1

Start: Immediate

Why this role exists

Most engineering teams choose between speed and stability.

We need both.

Today:

• Deployments carry risk
• Cloud costs are higher than they should be
• Compliance is reactive, not built-in

This role exists to build a platform where:

• We can deploy fast without breaking production
• We can scale without runaway cost
• We can pass enterprise InfoSec reviews without firefighting

What you’ll do

You will not just manage infrastructure.

You will build the platform that engineering runs on.

1. Drive cloud cost efficiency

• Reduce Azure compute spend by 40%
• Implement:
• Reserved Instances / savings plans
• Right-sizing of workloads
• Scheduling for non-critical workloads
• Continuously monitor and optimize cost vs performance

2. Build zero-downtime deployment systems

• Ship a deployment pipeline that supports:
• 5+ production deployments per week
• Zero customer-visible downtime
• Implement:
• Blue-green / canary deployments
• Automated health checks
• Safe rollout strategies

3. Enable fast and safe releases

• Reduce time-to-launch significantly
• Ensure:
• High reliability in every release
• Ability to rollback instantly if something breaks
• Create systems where:
• Scaling up is seamless when things go right
• Failures are contained when they don’t

4. Build disaster recovery and compliance readiness

• Create DR/BCP systems that pass enterprise audits from:
• HDFC Life, SBI Life
• Ensure:
• Backup and recovery processes are defined and tested
• Failover strategies are documented and executable
• Build compliance as part of the system, not an afterthought

5. Embed security into the pipeline

• Integrate:
• SAST (Static Application Security Testing)
• DAST (Dynamic Application Security Testing)
• SCA (Software Composition Analysis)
• Secret scanning
• Container scanning
• IaC scanning
• Ensure vulnerabilities are caught before deployment

6. Enforce policy-as-code

• Implement:
• OPA / Gatekeeper
• Azure Policy
• Prevent non-compliant infrastructure from being deployed
• Ensure consistency across environments

7. Build a scalable platform layer

• Create systems that:
• Support increasing deployment frequency
• Maintain reliability under scale
• Work closely with backend and SRE teams to:
• Improve system stability
• Reduce operational overhead

What success looks like

• Cloud costs reduce by ≥ 40%
• Deployments are:
• Frequent
• Safe
• Invisible to customers
• Rollbacks are instant and reliable
• DR/BCP passes enterprise audits in the first attempt
• Security is embedded in the pipeline, not patched later
• Engineering teams ship faster with confidence

Who you are

• You have 2-5 years of experience in DevOps / Platform Engineering
• You have worked with:
• Cloud platforms (Azure preferred)
• CI/CD systems
• Infrastructure as Code
• You think in:
• Systems
• Trade-offs (speed vs reliability vs cost)
• You are comfortable owning:
• Production infrastructure
• Deployment systems

What will make you stand out

• Experience with:
• High-frequency deployment systems
• Cost optimization at scale
• Security-first pipelines
• Strong understanding of:
• Kubernetes / container orchestration
• Monitoring and observability
• Distributed system reliability
• Experience passing enterprise security/compliance audits

Why join

• You will define how engineering ships and scales
• Your work directly impacts:
• Reliability
• Cost
• Deployment velocity
• You will build a platform that moves from:
• Fragile → predictable and scalable

What this role is not

• Not manual infra management
• Not reactive firefighting
• Not limited to CI/CD maintenance

What this role is

• A builder of deployment systems
• A driver of cost efficiency
• A guardian of reliability and compliance

One question to self-evaluate

Can you build a platform where we deploy faster, spend less, and never break production?

JOB POSITION: Customer Support Executive –(Bangalore)

Location: Bangalore (On-site)

Shift: Rotational Shifts 

Languages Required: English & Hindi

Preferred Background: Experience in Health Insurance or Healthcare Support

Role Overview

We’re looking for a dynamic and empathetic Customer Support Executive to join our Bangalore-based support team. You will be the first point of contact for customers, ensuring prompt resolution of queries related to healthcare, insurance claims, appointments, and more.

Key Responsibilities:

* Handle inbound and outbound customer interactions via calls, emails, and chats

* Resolve queries related to health insurance coverage, claims, and wellness services

* Maintain accurate records of customer interactions and updates in CR

* Coordinate with internal departments to ensure seamless support

•Deliver an excellent customer experience and maintain high satisfaction levels

* Manage escalations professionally and ensure timely follow-ups

Requirements:

* Minimum 2 to 4 years of experience in customer support (healthcare/insurance background preferred)

* Strong communication skills in English and Hindi

* Ability to handle rotational shifts

* Excellent problem-solving and interpersonal skills

* Familiarity with CRM tools and ticketing systems is a plus

Perks & Benefits:

Competitive salary Upto 4.5 LPA + Incentives 

Health insurance and wellness benefits

Fast-paced, mission-driven work environment

Opportunities for growth in a high-impact health-tech company

Key skills: java ,selenium,BDD,API testing,Rest assured.
Mandatory Skills:

·         Hands-on knowledge of Maven

·         Appium hands-on

·         Jenkins hands-on

·         Hands-on knowledge of API testing techniques and usage of API tools SOAP UI/JMeter (REST /SOAP)

·         Rest api automation using rest assured

·         Usage of Postman or JMeter tool to modify requests to validate multiple outputs on scenarios.

·         Analyze results of tests and to be able to update existing test suits after API changes

·         Basic Knowledge about CI/CD Concepts

·         Exposure to UI Automation, Selenium, JAVA Rest Assured, TestNG

·         Experience using at least one defect management tool – JIRA, HP ALM, ADO etc.

Nice to have skills:

·         ISTQB foundation certification would be a plus.

Role Objective:

Big Data Engineer will be responsible for expanding and optimizing our data and database architecture, as well as optimizing data flow and collection for cross functional teams. The ideal candidate is an experienced data pipeline builder and data wrangler who enjoys optimizing data systems and building. The Data Engineer will support our software developers, database architects, data analysts and data scientists on data initiatives and will ensure optimal data delivery architecture is consistent throughout ongoing projects. They must be self-directed and comfortable supporting the data needs of multiple teams, systems, and products

Roles & Responsibilities:

• Sound knowledge in Spark architecture and distributed computing and Spark streaming.
• Proficient in Spark – including RDD and Data frames core functions, troubleshooting and performance tuning.
• SFDC(Data modelling experience) would be given preference
• Good understanding in object-oriented concepts and hands on experience on Scala with excellent programming logic and technique.
• Good in functional programming and OOPS concept on Scala
• Good experience in SQL – should be able to write complex queries.
• Managing the team of Associates and Senior Associates and ensuring the utilization is maintained across the project.
• Able to mentor new members for onboarding to the project.
• Understand the client requirement and able to design, develop from scratch and deliver.
• AWS cloud experience would be preferable.
• Design, build and operationalize large scale enterprise data solutions and applications using one or more of AWS data and analytics services - DynamoDB, RedShift, Kinesis, Lambda, S3, etc. (preferred)
• Hands on experience utilizing AWS Management Tools (CloudWatch, CloudTrail) to proactively monitor large and complex deployments (preferred)
• Experience in analyzing, re-architecting, and re-platforming on-premises data warehouses to data platforms on AWS (preferred)
• Leading the client calls to flag off any delays, blockers, escalations and collate all the requirements.
• Managing project timing, client expectations and meeting deadlines.
• Should have played project and team management roles.
• Facilitate meetings within the team on regular basis.
• Understand business requirement and analyze different approaches and plan deliverables and milestones for the project.
• Optimization, maintenance, and support of pipelines.
• Strong analytical and logical skills.
• Ability to comfortably tackling new challenges and learn

Job role:

As a data analyst, you will be responsible for compiling actionable insights from data and assisting program, sales and marketing managers build data-driven processes. Your role will involve driving initiatives to optimize for operational excellence and revenue.

Responsibilities:

• Ensure that data flows smoothly from source to destination so that it can be processed
• Utilize strong database skills to work with large, complex data sets to extract insights
• Filter and cleanse unstructured (or ambiguous) data into usable data sets that can be analyzed to extract insights and improve business processes
• Identify new internal and external data sources to support analytics initiatives and work with appropriate partners to absorb the data into new or existing data infrastructure
• Build tools for automating repetitive asks so that bandwidth can be freed for analytics
• Collaborate with program managers and business analysts  to help them come up with actionable, high-impact insights across product lines and functions
• Work closely with top management to prioritize information and analytic needs

Requirements:

• Excel
• Scrapping
• Medium Communication Skill (Spoken and written)
• SaaS industries knowledge
• Add Product
• Check Dodontdo
• Scrapping
• Work on Support Tickets (Resolve customers issue)

Summary:

The Learner Company is an education start-up that designs personalized learning experiences by integrating them with the best of what technology offers. We are currently building an online learning engine to host adaptive online courses, simulations, and multiplayer games for institutional partners. We are now in the software development stage of the project.

We are looking for a full-stack developer to join our development team. The developer will be responsible for the overall development and implementation of front and back-end software applications. Their responsibilities will extend from designing system architecture to high-level programming, performance testing, and systems integration.

We are looking for an individual who is optimistic about technology and people, is open to and excited by new ideas, and considers themselves a life-long learner.

Responsibilities:

• Meeting with the software development team to define the scope and scale of software projects.
• Designing software system architecture.
• Completing data structures and design patterns.
• Designing and implementing scalable web services, applications, and APIs.
• Developing and maintaining internal software tools.
• Writing low-level and high-level code.
• Troubleshooting and bug fixing.
• Identifying bottlenecks and improving software efficiency.
• Collaborating with the design team on developing micro-services.
• Writing technical documents.

Required Competencies:

• Bachelor’s degree in computer engineering or computer science.
• Previous experience as a full stack engineer.
• Advanced knowledge of front-end languages including HTML5, CSS, TypeScript, JavaScript, C++, JQuery, React.js and Next.js.
• Knowledge of relational database systems and SQL.
• Familiarity with AWS architecture and working knowledge of services like S3, SES, EC2, RDS and more.
• Proficient in back-end languages including Java, Python, Rails, Ruby, .NET, and PHP.
• Advanced troubleshooting skills.
• Familiarity with MS Word, Excel, PowerPoint, Notion, Veed.io, Linear, Intercom, Plateau, and Miro.
• A strong belief that a team as a whole is greater than the sum of its parts.
• Excellent leadership, communication, and organization skills
  
  

Experience Needed: 2+ Years

Location: Bengaluru

• Meeting with the software development team to define the scope and scale of software projects.
• Designing software system architecture.
• Completing data structures and design patterns.
• Designing and implementing scalable web services, applications, and APIs.
• Developing and maintaining internal software tools.
• Writing low-level and high-level code.
• Troubleshooting and bug fixing.
• Identifying bottlenecks and improving software efficiency.
• Collaborating with the design team on developing micro-services.
• Writing technical documents.

• Needs to have clear, concise communication skills, both written and verbally, must speak slowly and clearly

• Needs to be able to answer incoming calls from customers and create tickets, assist with requests, be able to call third party vendors to open tickets and manage from creation to completion

• Needs to be able to follow multiple different processes depending on the circumstances

• Avaya Communication Manager including G650 – Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• Avaya Media Gateways: G430, G450, G700, G350 – Triage alarms, troubleshooting breakfix issues

• System Manager/Session Manager (SIP) – Triage alarms, Troubleshooting breakfix issues including SIP and simple/complex MAC • AES – Triage alarms, Troubleshooting breakfix issues

• Avaya ACSS certification

• Avaya SBC – Triage alarms, Troubleshooting breakfix issues

• CMS - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC • Avaya One X Agent/Communicator- Troubleshooting breakfix issues

• AVST - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• IX messaging - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• AAM - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• Intuity Audix - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC MM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• CMM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• Utility Servers- Triage alarms, troubleshooting breakfix issues and simple/complex MAC

• Avaya Aura Media Server- Triage alarms, troubleshooting breakfix issues

• Manage, review, and perform daily account responsibilities associated with Google AdWords, Yahoo, Bing and other search platforms for a variety of clients.
• Maintain and monitor keyword bids, account daily and monthly budget caps, impression share, quality score and other important account metrics.
• Manage the creation of large keyword lists.
• Provide creative copy suggestions and graphical ad templates.
• Manage Display network placement lists on AdWords and through other contextual advertising platforms.
• Provide recommendations and execute strategies for keyword opportunities, campaign structuring, targeting, display network, and other facets of paid search in accordance with client goals.
• Provide oversight and manage new paid search campaigns, ad groups, and accounts and aid in the creation of paid search marketing initiatives.
• Provide oversight, manage, and be able to generate weekly and monthly client reporting for all major metrics, goals tracking, revenue tracking, and other paid search initiatives.
• Keep pace with search engine and PPC industry trends and developments.
• Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance client goals.
• Monitor and evaluate search results and search performance across the major search channels.
• Communication to team and management on project development, timelines, and results.
• Provide oversight and work closely with the other team members to meet client goals.

Job Description

We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.

This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.

RESPONSIBILITIES

• Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.

• Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.

• Ask customers targeted questions to quickly understand the root of the problem.

• Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up of customer suggestions for continued improvements to Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Constantly Improve Product Knowledgebase to use internally and a FAQ.

• Work on improvement of customer's FAQ and User manual.

• Taking ownership of customer issues reported and seeing problems through to resolution.

SKILLS & QUALIFICATIONS

• Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).

• 1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.

• Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.

• Knowledge of SQL, XML, JSON is a plus.

• Ability to troubleshoot the cause of technical problem in using software.

• Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.

• Ability to mentor and assign and manage tasks for others.

• Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.