Business Developer

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are: 

You are looking for an opportunity to bring your creative, organized, and strategic thinking to an impactful senior-level managerial role that allows you to lead, develop, and grow our Premium support team. You will monitor and own your team’s KPIs, while consistently driving and tracking towards optimal results.

To be successful in this role, you will exemplify our “customer obsessed” ethos and demonstrate best in class customer service and support practices. You are comfortable leading in a high-performance, high-accountability environment, and will leverage your excellent leadership skills and working knowledge of people/team management and the SaaS landscape to serve you well as you lead several teams of customer support representatives. You will be responsible for managing teams operating across multiple shifts, ensuring smooth and continuous support

Roles, Responsibilities & Requirements

What You’ll Be Doing:

• Supervise a team of Customer Support Managers focused on solving customer issues and achieving high levels of customer satisfaction
•  Support the organizational goals and participate in business planning activities such as staffing, goal setting, and resource planning
• Lead and ensure your managers and teams are successful by coaching, developing, inspiring and holding them accountable against established KPIs, policies and procedures - measure and provide detailed analysis on success against team’s growth KPIs and metrics
• Conduct consistent and impactful performance conversations and coaching sessions with team members and managers
• Responsible for providing your teams with technical resources and advice, resolving problems, and disseminating advisories, warnings, and corrective action plans when warranted
• Delegate and assign responsibilities and tasks based on team member strengths to foster an exceptional customer experience. 
• Identify and implement process improvements and alternative solutions to drive team efficiency, productivity and engagement. 
• Serve as an influential leader by demonstrating professionalism, operating in a fast-paced environment, taking ownership of your team’s success, and fostering a team culture of encouraging growth, innovation, and proactive problem solving. 
• Monitor the overall health of the support system, which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Confidently work with large amounts of data and have a data-minded approach to resource planning, goal setting, and analyzing its outcomes
• Partner with the Associate Director of Customer Support regarding forecasting, budget management, optimization of talent and resources, and the impact
• Manage projects involving complex work streams and cross-functional collaboration - Communicate and collaborate with internal departments to create and confirm efficient workflows and relationships
• Improve customer service quality results by collaborating with your team of managers to study, evaluate, and redesign processes; establish and communicate service metrics; monitor and analyze results; and implement change
• Update job knowledge and managerial skills by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer and team member issues that arise from within the team, directly from customers, or from other HighLevel functions
• Other duties may be assigned and/or modified as business needs change.

What You’ll Bring: 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education/Certifications Required:

• BA/BS in a relevant field or equivalent managerial experience in the Account/Business Relationship Management domain required.
• 5+ years of experience leading a fast-paced, results driven team for a SaaS or Product-Led Growth startup company preferred.
• 5+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers required
• You are a true people manager at heart, you love mentoring, leading and contributing to the professional development of those around you.
• Prior experience partnering and influencing customers and team members in developing their strategic direction
• Prior experience exercising and utilizing project management skills to identify and align strategies and new processes that will impact the customer experience. 
• Strong collaboration, time-management and prioritization skills are critical to the success of this role
• The ability to build and maintain strong relationships internally with senior leadership, teams and customers
• Strong experience using data/analytics tools to measure the impact of your work and develop new projects
• Ability to collaborate and influence cross-functional teams and champion new concepts and ideas
• A strong technical aptitude to help our customers succeed with the HighLevel software
• Experience working with and or ability to learn the use of various reporting tools to leverage data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated approach to problem solving and conflict management
• Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team’s results. 
• Working Knowledge of the following applications strongly preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, Mac, etc
• Experience managing teams in different shifts is highly preferred

Roles & Responsibilities

• Define and implement test strategy
• Define and baseline tool strategies
• Define and document test environment and test data strategies
• Perform feasibility study for recommended solutions
• Create strategies for test optimization
• Carry out gap analysis and identify improvement areas
• Identify program goals and define KPI's and SLA's
•  Identify and implement industry wide best practices
• Perform test maturity assessments provide recommendations and define roadmaps
• Identify candidate for automation by prioritization
• Maintain active relationships with Product Owner and scrum master and team to understand business requirements
• Lead efforts with Integration/User Interfaces

Requirements: 

• Sr. Automation Engg (3+ years experience) with Web automation experience Hands-on experience in developing frameworks/scripting with Selenium, Cucumber, BDD, Appium, FitNesse etc.
• Should have experience in defining automation test strategy.
• Knowledge in Banking digital applications testing is a plus
• Experience working with NoSQL databases like Cassandra, MongoDB, MySQL
• Experience working on Kubernetes Containerized infrastructure is a big plus
• Exposure to Microservices based architecture
• Exposure to CI/CD / Code Coverage / Static Code analysis Tools
• Nice to have experience with non-functional testing like load testing, security testing etc.

• Candidate should have relevant telesales experience
• Candidate should be available for immediate joining
• Responsible for planning, implementing and directing the sales activities of the company in a designated area to achieve sales objectives 2. Develop a sales strategy to achieve organizational sales goals and revenues 3. Sales Closure of hair and skin clients 4. Identify new sale leads 5. Responsible for driving consultation to Location allotted 6. Develop and implement new sales initiatives, strategies and programs. 7. Contacting potential client via email or phone to establish rapport and set up meetings 8. Developing sales goals for the team and ensuring they are met 9. Negotiating on phone, email or in-person 10. To provide report and feedback to upper management about what is and is not working 11. To provide detailed report and feedback to upper management 12. Extensive Follow-up for the Clients allotted 13. Giving client good client experience 14. If & when required need to sit in reception area also
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Apply here: https://bit.ly/40GftaV

About Element5

Element5 is the world’s first Workflow Automation Solution purpose built for post-acute care. Element5 helps automate complex and repetitive tasks that enable teams to prioritize patient outcomes over administrative work, saving valuable time.

We’re fast-paced, supercharged, and led by industry veterans who have built several successful healthcare and IT products and now on a mission to improve care quality for millions of patients. We’re a two time CBInsights Digital Health 150 Honor Roll awardee and the 2022 Homecare Innovator of the Year. With $50 million in Series A and B funding, Element5 operates globally.

Element5 is looking for freshers to join our amazing team for the role of Associate Product Owner (APO). We’re looking for someone who is enthusiastic about technologies like AI & RPA, to elevate our current suite of solutions. The right candidate comes with a passion to build world class products, enthusiasm about learning to write clean code and leave a mark in healthcare technology. 

If you are looking for a place to kickstart your career to new heights and have the right foundation and attitude, we want to work with you. 

Job Description 

What is in it for you? 

• Put your name to a one-of-its-kind product that is revolutionizing a niche segment in healthcare. 
• Be a part of an aggressively growing organization with opportunities to learn new skills and sharpen existing ones. 
• Join in a culture that truly believes “every idea has merit in it” and bring your best innovation forward. 
• Experience working with a network of global teams and experienced leaders in healthcare
• Get mentored by some of the industry’s best and brightest. Element5’s team is built of radical individuals with armoires of achievements. 
• Experience the perks of working in an entrepreneurial environment and quickly grow your career trajectory. 
• Above average industry grade pay, various perks, and benefits to boot. 

What we ask you to bring with you 

• Bring your mojo and a passion for engineering and building tangible products
• Enhanced curiosity. Always be thinking about new ways to solve old problems
• The want to keep learning and building new skills 
• Be a problem solver, and help us identify new ways to solve old problems
• Qualification: BE,BBA,BCA,MCA,MBA. 
• Note: Only freshers from batches of 2022 and later are allowed to apply. Candidates must be based in Tamil Nadu.

What your role will look like 

• The product owner is accountable for each stage of the development process and the final product. 
• They take a primary role in inspecting and evaluating product progress through each iteration.
• The product owner makes the judgment call on the performance, deciding if the team needs to go back to the drawing board or if they can move on to the next steps.

What our interview process looks like: 

First, complete the Online Registration.

Round 1: Aptitude Round (Shortlisted candidates from the Registration, will receive the link for Online Test) 

Round 2: Online Assignment (Shortlisted candidates will be given a task to complete) 

Round 3: Virtual meet with our Technical panel (Via Zoom or Hangout meet) 

Round 4: Final level discussion 

Meet our expectations and you are in! :)

Meet our expectations and you are in! :)

Experience Level: 8 Yrs

Oracle EBS Techno Functional

Work from Office

Job Location Hyderabad or Chennai or can be remote for subcons

Tech round+ management + client round

Candidate should be excellent in oracle Finance techno functional role ( oracle apps) with EBS + Finance modules ( AP+AR+GL) + Insurance domain + Production application support project specifically in UAE based project experience.

• Experience in Oracle EBS (Technical) with R12 release.
• • Very good knowledge of R12 financial table structure.
• • Good Hands on Knowledge of SQL, PLSQL, Oracle reports, Oracle form. OAF/ADF, BI publisher reports, Shell scripting.
• • . Should have good Analytical and debugging skills.
• • Should have development experience in the EBS environment in Reports, Interfaces, Conversions, Extensions, Workflow (RICEW) and Forms deliverables.
• • Experience in P2P, Oracle General Ledger (GL), Account Payables (AP), Receivables (AR), Cash Management (CM), Sub-ledger Accounting (SLA), and System administrator modules.
• • Experience of end-user interaction for requirements gathering, understanding customer needs and working with multiple groups to coordinate and carry out technical activities which include new development, maintenance and production support activities.
• • Should have good knowledge of Agile Methodologies

Bachelor's degree in Computer Science, or information technology from an accredited institution; or equivalent experience