Business Analyst

About InEvolution:

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.

Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.

Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Primary Customer-Facing Responsibilities:

• Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
• Empower customers to become proficient users through education and support.
• Document customer interactions in the ticket tracking system.
• Proactively follow up to ensure all issues are resolved to the customer's satisfaction.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products, the ticketing and chat systems and as well other tools and systems required for the successful troubleshooting and resolution of customer’s technical issues
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the relevant internal teams.
• Propose process and knowledge resource improvements.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk and software product technical support.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Preferred experience with any scripting language or basic
• understanding of API.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficiency with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.
• Ability to work with automated translators and utilize AI driven writing tools (Deepl) is preferable

Additional Information:

• Coverage days: Mon - Fri
• Coverage shift window timings:

5AM – 2PM (CET)

12AM – 9PM (CET)

• Opportunity for long-term growth and additional responsibilities
• within the organization.
• The position requires approximately 9 hours of work per weekday.
• Applicants are required to have their own workstation.

● 5+ years of experience as a Data engineer or related role.

● 5+ years of experience in application development using Python

● Strong experience with SQL and good to have NoSQL.

● Experience with Agile engineering practices.

● Preferred experience in writing queries for RDBMS, cloud-based data warehousing solutions like

Snowflake.

● Ability to work independently or as part of a team.

● Experience with cloud platforms, preferably AWS, is good to have

● Experience with ETL/LT tools and methodologies.

● Experience working on real-time Data Streaming and Data Streaming platforms

Job Description: Machine Learning Engineer – LLM and Agentic AI

Location: Ahmedabad

Experience: 4+ years

Employment Type: Full-Time

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About Us

Join a forward-thinking team at Tecblic, where innovation meets cutting-edge technology. We specialize in delivering AI-driven solutions that empower businesses to thrive in the digital age. If you're passionate about LLMs, machine learning, and pushing the boundaries of Agentic AI, we’d love to have you on board.

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Key Responsibilities

• Research and Development: Research, design, and fine-tune machine learning models, with a focus on Large Language Models (LLMs) and Agentic AI systems.

• Model Optimization: Fine-tune and optimize pre-trained LLMs for domain-specific use cases, ensuring scalability and performance.

• Integration: Collaborate with software engineers and product teams to integrate AI models into customer-facing applications and platforms.

• Data Engineering: Perform data preprocessing, pipeline creation, feature engineering, and exploratory data analysis (EDA) to prepare datasets for training and evaluation.

• Production Deployment: Design and implement robust model deployment pipelines, including monitoring and managing model performance in production.

• Experimentation: Prototype innovative solutions leveraging cutting-edge techniques like reinforcement learning, few-shot learning, and generative AI.

• Technical Mentorship: Mentor junior team members on best practices in machine learning and software engineering.

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Requirements

Core Technical Skills:

• Proficiency in Python for machine learning and data science tasks.

• Expertise in ML frameworks and libraries like PyTorch, TensorFlow, Hugging Face, Scikit-learn, or similar.

• Solid understanding of Large Language Models (LLMs) such as GPT, T5, BERT, or Bloom, including fine-tuning techniques.

• Experience working on NLP tasks such as text classification, entity recognition, summarization, or question answering.

• Knowledge of deep learning architectures, such as transformers, RNNs, and CNNs.

• Strong skills in data manipulation using tools like Pandas, NumPy, and SQL.

• Familiarity with cloud services like AWS, GCP, or Azure, and experience deploying ML models using tools like Docker, Kubernetes, or serverless functions.

Additional Skills (Good to Have):

• Exposure to Agentic AI (e.g., autonomous agents, decision-making systems) and practical implementation.

• Understanding of MLOps tools (e.g., MLflow, Kubeflow) to streamline workflows and ensure production reliability.

• Experience with generative AI models (GANs, VAEs) and reinforcement learning techniques.

• Hands-on experience in prompt engineering and few-shot/fine-tuned approaches for LLMs.

• Familiarity with vector databases like Pinecone, Weaviate, or FAISS for efficient model retrieval.

• Version control (Git) and familiarity with collaborative development practices.

General Skills:

• Strong analytical and mathematical background, including proficiency in linear algebra, statistics, and probability.

• Solid understanding of algorithms and data structures to solve complex ML problems.

• Ability to handle and process large datasets using distributed frameworks like Apache Spark or Dask (optional but useful).

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Soft Skills:

• Excellent problem-solving and critical-thinking abilities.

• Strong communication and collaboration skills to work with cross-functional teams.

• Self-motivated, with a continuous learning mindset to keep up with emerging technologies.

Opportunity:

We are looking for a young and enthusiastic personality who loves UI design and be at the forefront of creating exceptional user interfaces for our laundry industry. We believe that user-centric design ultimately leads to the best products, so we listen closely to our users, both external and internal. As an engineer on our close-knit, cross-functional team, you'll be an active voice in shaping our product.

Responsibilities:

         User Interface Development:

●     Develop and maintain responsive and user-friendly web and mobile user interfaces using HTML, CSS, and JavaScript frameworks.

●     Ensure consistent and pixel-perfect implementation of UI designs across different browsers and devices.

         Optimization:

●     Optimize UI code and assets for performance, speed, and scalability.

●     Implement responsive design principles for seamless user experiences on various screen sizes.

         Cross-Functional Collaboration:

●     Work closely with UI/UX designers to translate design concepts and wireframes into functional web interfaces.

●     Collaborate with product managers, back-end developers, and QA engineers to deliver high-quality products.

         Testing and Debugging:

●     Perform testing and debugging to identify and resolve front-end issues and ensure a smooth user experience.

●     Stay updated on industry best practices and emerging technologies.

Required Candidate Profile:

         Education: Bachelor's degree in Computer Science, Web Development, or a related field is preferred.

         Front-End Development Skills:

●     Proficiency in HTML5, CSS3, JavaScript, and front-end development frameworks (e.g., React, Angular, Vue.js).

●     Strong understanding of responsive web design principles.

         Experience: Previous experience in front-end development, with a portfolio demonstrating your skills and projects you've worked on.

         Cross-Browser Compatibility: Knowledge of cross-browser compatibility issues and solutions.

         Problem-Solving: Strong problem-solving skills and the ability to debug and troubleshoot front-end issues effectively.

         Communication: Excellent communication and teamwork skills, with the ability to collaborate with cross-functional teams.

         Adaptability: Ability to adapt to changing project requirements and deadlines.

As a UI Developer on our team, you'll have the opportunity to shape the user interfaces of our digital products, contribute to the development of innovative features, and enhance the overall user experience.

Responsibilities:

• Collaborate with developers, designers, product managers, marketers, subject matter experts and other influencers to obtain an in-depth understanding of the product and the documentation requirements
• Determine the needs of end users of technical documentation and work closely with technology and business team to make products easier to use. This involves Feature Guides, FAQs, Onboarding Guides, Help Documentation, Troubleshooting Guides, Training Manuals, Release Notes and other documentation
• Audit and update the content regularly to ensure relevance with incremental product feature releases, customer use cases, support issues and other internal developments
• Execute the Content Calendar by building and delivering on the roadmap set by the management
• Work closely with the creative teams to represent the content in the most suitable visual format
• Suggest ways to further improve the quality of the documentation

Requirements:

• Bachelor’s/Master’s degree in Computer Science or Information Technology, Arts or Communication
• 0 to 2 years of experience in technical content writing
• Exceptional technical writing and editing skills, as well as the ability to adopt the style, tone, and voice of our business' various types of content
• Demonstrable active presence in online communities such as blogs, discussion forums, LinkedIn articles, Tweets, Quora answers
• Ability to quickly grasp complex technical concepts and make them easily understandable to users in the form of text, images, videos, infographics
• Ability to identify issues, challenges, and gaps associated with the content
• Ability to understand briefs and translate briefs into high-quality product collaterals
• Passion for technology, communication and strong understanding of the industry and organization’s mission
• Basic understanding of web technologies and programming languages to publish viral tech blogs
• Excellent command over written and verbal communication
• Adept at Multitasking, creative thinking and working independently

What you need to have:

Job Brief

We are looking for a Sr. Android developer with 6+ years of experience who will be responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

Main Responsibilities of an Android Developer

Your responsibilities will include:

1. Writing clean and efficient codes for Android applications.

2. Monitoring the performance of live apps and work on optimizing them at the code level.

3. Identifying and resolving bottlenecks, rectifying bugs, and enhancing application performance.

4. Performing unit and instrumentation tests on code.

5. Collaborating with cross-functional teams to define and design new features.

6. Staying up to date with new mobile technology trends, applications, and protocols.

Key Requirements

1. Degree in Computer Science, Engineering, or equivalent field.

2. You have prior experience as an Android Developer using Kotlin, Java, and Android SDK and Android NDK will be a plus but not compulsory.

3. The candidate should have experience in publishing applications on the Google Play store.

4. Proven work experience in design patterns mobile architecture using frameworks such as MVVM/MVC/MVP.

5. Familiarity with RESTful APIs to effectively integrate Android applications.

6. Proficient understanding of code versioning tools such as Git.

7. Familiarity with various testing tools.

Your passion and interest in your work is the key to success for you, so if you are looking for your dream place where you can show up and enjoy your work then we could be the right match for each other, so let's connect to be the part of the amazing journey to do something innovative.